Project specification
Project expertise
Description
Consulting the subproject management for eCare/Online Selfservices. Performing specific tasks in the eCare area that lead to the development of functions and components by IT and a vendor. eCare means providing a brand-new web portal with self-service/self-administration features for B2B customers. The target group for the product is B2B end customers, ranging from small SMEs to large enterprise clients.
The tasks:
- Advising the subproject management on all matters related to eCare
- Providing conceptual advice for software to be built according to state-of-the-art standards for eCare
- Writing functional/technical descriptions and detailed specifications for required new developments
- Defining acceptance criteria and supporting the creation of the BRT (Business Readiness Test) test catalog
- Defining epics and user stories
- Analyzing and visualizing service and business processes
- Identifying and highlighting concrete improvement potentials in existing processes
- Conducting final acceptance tests before go-live
Requirements
- Knowledge of software development processes (waterfall, agile)
- Very good knowledge of project management methods and tools (e.g. GPM/IPMA/PMI/PRINCE2) with certification
- Confident use of Atlassian tools (JIRA, Confluence)
- Comprehensive market insight and substantial experience in online self-services and their setup and optimization
- Several years of experience in eCare conceptualization and development of eCare systems
- Substantial experience with customer service processes, both offline and online
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Frequently asked questions
The project is based in Munich, Germany.
The project preferably starts in August 2023 and is planned to end in December 2023 (4 months).
The project requires a commitment of 80 - 100% capacity (full-time).
The project offers 0 - 90% remote work.
The project offers a daily rate of 800 - 960€ which breaks down to an hourly rate of 100 - 120€/h.
The project requires German (Advanced) as essential language. Additionally, English (Advanced) is desirable.
The project is related to the following industry: Telecommunication.
The project covers the following business areas: Information Technology, Product Development, and Project Management.
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