Jan Zinal - Customer Experience Strategist for Mobility

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Berlin, Germany

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Experience

Aug 2025 - Present

1 year 1 month

Berlin, Germany

Founder & Strategy / Business Development Consultant

eberty partners

Developed positioning strategies, external narratives, and communication concepts for technology ventures; created customer journey analyses and management-ready presentations for decision-makers
Secured approval for an autonomous mobility pilot in Berlin through structured stakeholder coordination (public sector, mobility, real estate)
Generated EUR 30k+ in revenue across 4 mandates; prepared investor-ready materials and supported fundraising processes

Aug 2024 - Jan 2025

6 months

Berlin, Germany

Consultant – Technology Strategy & Transformation

Ernst & Young (EY)

Developed CX analyses, persona frameworks, and customer-focused communication concepts for the automotive industry
Created management-ready market analyses and presentations for senior stakeholders; certified as Design Thinking Facilitator II (Hasso Plattner Institute Potsdam)

Sep 2022 - Feb 2023

6 months

Munich, Germany

Intern – Brand Management & Customer Experience

Deutsche Lufthansa AG

Conducted competitive benchmarking through own flights with airline competitors; collected customer experience data and developed management-ready analysis
Organized and facilitated workshops for the internal First Class Experience Community; supported top-customer events and product shows; job shadowing at SWISS, Lufthansa Technik, and Ground Operations MUC

Apr 2022 - Jul 2022

4 months

Frankfurt am Main, Germany

Intern – Customer Experience Management

DB Fernverkehr AG

Designed a consistent customer experience across all touchpoints for the business traveler target group; contributed to the 'Young Leisure Travelers' program and the 'Green Long-Distance Rail' project
Supported portfolio management and KPI reporting in the marketing department; prepared management-ready presentations and workshops

Dec 2021 - Oct 2022

11 months

Cologne, Germany

Working Student – Digital CX, eCommerce & Marketing

Eurowings Digital · Condor · SunExpress

Eurowings Digital: monitored customer feedback, conducted UX research, and analyzed KPIs across digital touchpoints; supported the setup of digital services for Eurowings Discover
Condor: clustered customer feedback from GetFeedback and developed recommendations for the eCommerce team
SunExpress: implemented email marketing campaigns in Salesforce Marketing Cloud; created a benchmarking study for the European airline market

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Automotive, Information Technology, Government and Administration, Real Estate, Tourism, and Transportation.

Automotive

Information Technology

Government and Administration

Real Estate

Tourism

Transportation

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Marketing, Project Management, Strategy, Business Intelligence, Finance, and Investments and M&A.

Marketing

Project Management

Strategy

Business Intelligence

Finance

Investments and M&A

Summary

Customer experience strategist with broad experience in aviation, mobility, and digital platforms – from empirical customer experience research and consumer insights to brand positioning and go-to-market execution. Proven ability to turn customer behavior into strategic recommendations for senior management. A mix of academic grounding (bachelor’s thesis on CX in DB long-distance rail) and hands-on roles at Lufthansa, Eurowings Digital, DB Fernverkehr, and Condor, plus strategic consulting experience at eberty partners and Ernst & Young.

Skills

Salesforce Marketing Cloud
Powerpoint
Excel
Think-Cell
Miro

Languages

German

Native

English

Advanced

Education

Sep 2024 - Jan 2026

WHU – Otto Beisheim School of Management

Master of Arts · Management · Vallendar, Germany · 2.0

Sep 2020 - Jun 2024

European Distance Learning University Hamburg

Bachelor of Arts, focus: Customer Experience Management · Business Administration · Hamburg, Germany

Certifications & licenses

Design Thinking Facilitator II

Hasso Plattner Institute Potsdam

Statistics

Experience

Total positions 5

Experience in Automotive 1.5 y

Avg length 7 m

Longest experience 1 y

Global experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Founder & Strategy / Business Development Consultant, Consultant – Technology Strategy & Transformation, Intern – Brand Management & Customer Experience

Main industries Automotive, Information Technology, Government and Administration

Main business areas Marketing, Project Management, Strategy

Qualifications

Highest degree Master

Certifications earned 1

Profile

Member since

August 2026

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Frequently asked questions

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Jan is based in Berlin, Germany.

Jan speaks the following languages: German (Native), English (Advanced).

Jan has at least 3 years of experience. During this time, Jan has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 1 year and 6 months. Note that Jan may not have shared all experience and actually has more experience.

Based on recent experience, Jan would be well-suited for roles such as: Founder & Strategy / Business Development Consultant, Consultant – Technology Strategy & Transformation, Intern – Brand Management & Customer Experience.

Jan's most recent position is Founder & Strategy / Business Development Consultant at eberty partners.

In recent years, Jan has worked for eberty partners, Ernst & Young (EY), Deutsche Lufthansa AG, DB Fernverkehr AG, and Eurowings Digital · Condor · SunExpress.

Jan is most experienced in industries like Automotive, Tourism, and Information Technology. Jan also has some experience in Government and Administration, Real Estate, and Transportation.

Jan is most experienced in business areas like Marketing, Business Intelligence, and Strategy. Jan also has some experience in Project Management, Customer Service, and Finance.

Jan holds a Master in Management from WHU – Otto Beisheim School of Management and a Bachelor in Business Administration from European Distance Learning University Hamburg.

Jan has 1 certificate: Design Thinking Facilitator II.

Jan will be available full-time from August 2026.

Daily rate distribution

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<€640 €640-800 €800-960 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 911 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 900 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 21 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.