Carsten K.-Interim Program Manager for Transformation and Integration in Media & Entertainment
Check rate
Experience
Founder and Consultant
kerner.consulting
- Advising executive teams on digitalization, AI and change management
- AI prototypes in around 14 days; business cases and rollout plans with measurable productivity gains
Digital Transformation Advisor
Silicon Valley Europe
Partner of Silicon Valley Europe as “Digital Transformation Advisor 2026”. I bring the perspective of 25 years of operational leadership as a managing director and COO: how companies can introduce digital technologies and AI to achieve measurable results in sales, service and processes, rather than pilot projects with no impact. Key areas include AI strategy, platform and data integration (CRM, data warehouse, automation), and change management that brings teams along through the transition. This advisory role runs alongside my consulting work with kerner.consulting.
Managing Director
Holmes Place Health Clubs GmbH
- Led a five-year transformation program and completed it as planned
- P&L responsibility; led up to 42 employees across sales, marketing, service, IT and data
- Implemented Salesforce CRM including marketing automation, Zendesk self-service and a data warehouse
- Increased Customer Lifetime Value by 20 % through AI-powered retention based on the data warehouse
- Prepared the organization for future integrations; integrated newly established studios into the systems
Chief Operating Officer
Ticketmaster GmbH
- Executive team member with P&L responsibility; directly led 42 employees, including 4 managers
- Integrated acquired promoters into the Ticketmaster platform
- Reduced personnel costs through automated output management for 500.000 tickets/month
- Represented the DACH markets in international committees
Head of Sales & Account Management East, then Head of Event Services
Ticket Online Software GmbH
- Promoter portfolio with 10–12 % annual revenue growth; sales team of 12 employees
- Culture and entertainment clients included Friedrichstadtpalast, Stage Entertainment, Gewandhaus Leipzig
General Manager
ALBA Berlin Basketballteam e. V.
- Overall operational and financial responsibility; sponsorship, media, ticketing
- Negotiated TV rights with KirchGruppe, DSF and Sat.1; move to Max-Schmeling-Halle
Managing Partner
assist Sportmanagement GmbH
Founded and built a sports business consultancy, serving as managing partner with responsibility for business development, client relationships and project delivery. From 2005 to 10/2006, I worked full-time after my time as General Manager at ALBA Berlin, then part-time until 2012 alongside Ticket Online and Ticketmaster. Advised clubs, associations and event organizers at the intersection of sports, marketing and event operations. An early project was helping oversee the 1998 Women's Basketball World Championship.
Managing Director and Co-Founder
ProLogica Gesellschaft für DV-Beratung
Co-founded and led an IT consultancy focused on database and ERP integration. Responsible for business development, project management and client delivery. Designed and implemented integration and reporting systems, including for Deutsche Flugsicherung and Deutsche Bau- und Wohnbank. Served as the link between business units, IT and executive management: gathering requirements, connecting systems and making data useful for management and decision-making. This laid the foundation for my current profile as a manager with a strong understanding of IT (Diplom-Informatiker, TU Berlin).
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Sport, Media and Entertainment, Information Technology, Arts and Crafts, Aerospace and Defense, and Banking and Finance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Sales, Customer Service, Operations, Finance, and Marketing.
Summary
Managing Director and COO with more than 25 years of leadership experience, including around 20 years in live entertainment, ticketing and professional sports. I lead transformation programs from vision through roadmap and business case to implementation—with clear governance, budget and risk management, and change management that brings the organization along.
As COO of Ticketmaster GmbH (120 employees, US$ 210 million in ticket volume), I integrated acquired promoters into the platform and reduced personnel costs through automation. As one of two managing directors at Holmes Place Health Clubs GmbH (€65 million in revenue), I led a five-year transformation program and completed it as planned. Today: kerner.consulting (AI strategy, change management) and Digital Transformation Advisor 2026 at Silicon Valley Europe.
- Integrated acquired promoters
- Completed a five-year transformation program as planned
- Reduced personnel costs
- Increased online sign-ups from 3 % to 30 %
- Increased Customer Lifetime Value by 20 %
- New segments and sales partners
Skills
- Vision, Roadmap, Business Case
- Program Governance
- Budget And Risk Management
- P&L Responsibility
- Integration Of Acquired Units
- Change Management
- Vendor Management
- Stakeholder Management
- Process Automation
- Crm, Data Warehouse And Bi
- Ai Strategy
- Kpi Management And Forecasting
Industries:
- Live Entertainment & Ticketing
- Culture And Event Organizers
- Professional Sports And Media Rights
- Fitness & Health
- Platform And Software Business
Languages
Education
Technische Universität Berlin
Diploma in Computer Science · Computer Scientist · Berlin, Germany
Certifications & licenses
Ticketmaster Global Leadership Program
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Carsten is based in Berlin, Germany and can operate in on-site, hybrid, and remote work models.
Carsten speaks the following languages: German (Native), English (Advanced).
Carsten has at least 31 years of experience. During this time, Carsten has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 4 years and 10 months. Note that Carsten may not have shared all experience and actually has more experience.
Based on recent experience, Carsten would be well-suited for roles such as: Founder and Consultant, Digital Transformation Advisor, Managing Director.
Carsten's most recent position is Founder and Consultant at kerner.consulting.
In recent years, Carsten has worked for kerner.consulting, Silicon Valley Europe, and Holmes Place Health Clubs GmbH.
Carsten is most experienced in industries like Sport, Media and Entertainment, and Information Technology. Carsten also has some experience in Arts and Crafts, Aerospace and Defense, and Banking and Finance.
Carsten is most experienced in business areas like Project Management, Sales, and Customer Service. Carsten also has some experience in Operations, Finance, and Marketing.
Carsten has recently worked in industries like Sport and Professional Services.
Carsten has recently worked in business areas like Information Technology, Customer Service, and Finance.
Carsten holds a Master in Computer Scientist from Technische Universität Berlin.
Carsten has 1 certificate: Ticketmaster Global Leadership Program.
Carsten is immediately available part-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 26 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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