BMC Helix Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used BMC Helix
Robert Francia
Last position:
Interim Project Manager at IT services company of a regional energy supplier
- Delivery of various end-customer projects in server and network infrastructure on time, in quality, and within budget.
- Project 1: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall at an automotive supplier.
- Project 2: Migration of file services from dedicated servers at 5 branch locations into a central managed file service, including DHCP, directory, and print services, as well as decommissioning of the old domain controllers.
- Project 3: Renewal of the network infrastructure at the headquarters and branch locations of a logistics company and transition of the LAN, WLAN, and firewall environments into a managed network service.
- Project 4: Network renewal, replacement of the core and access switches at the headquarters of a medical technology company and transition into a managed network service.
- Project 5: Firewall renewal, replacement of an ASA firewall with a Fortinet firewall for a city.
- Environment: ASA and Fortinet firewalls, Cisco network components, ITSM Heat/Ivanti, Confluence.
Vladimir Filatov
Last position:
IT Consultant at ITZBund
- ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
- Drafting "Governance guidelines for operational capacity management"
Matthias Scharf
Last position:
Service Owner BSS Services at Telefonica
- Building APIs that enable communication and data exchange between the BSS and the underlying network infrastructure, supporting service provisioning, activation, configuration, monitoring, and billing
- Integrating NaaS APIs with existing BSS components such as CRM, order management, and billing systems to allow seamless end-to-end service orchestration
- Automating service delivery processes including order fulfilment, provisioning, and activation through APIs to reduce manual effort and accelerate time-to-market
- Implementing API-based monitoring and management of network services for real-time performance and fault management
- Integrating NaaS APIs with billing and charging systems for accurate, flexible billing based on usage or subscription models
- Enabling customer self-service portals and APIs for customers to manage network services, view usage data, and modify subscriptions
- Integrating NaaS APIs with third-party systems and applications such as cloud service providers and other network operators
- Leading a team of approximately 22 units with over 200 people
- Delivered new services that generated a recurring gross margin of €30 million year over year
Kai V. Wulffen
Last position:
Process Manager in Operational Change Management at Jungheinrich AG
- Introduction of a central change process
- Technical support for the operational implementation of changes (ITIL technical change management)
- Co-design and technical implementation of digital processes
Helena Shibrow
Last position:
Business Analyst/ Customer Support Specialist at HDI – Insurance
- Responsible for operating the work/document management and related solutions in defect handling (HP ALM, ServiceNow, BMC Remedy, ITSM)
- Access requests via ServiceNow, LDP, Active Directory, SSO, security requirements, user support
- Inbox management and working with ticketing tools (HP ALM, ServiceNow)
- Working with Microsoft Dynamics 365 CRM
- Developing and implementing data center and IT strategy
- Coordinating and optimizing team meetings, aligning the team's approach
- Identifying request clusters based on recurring standard service requests
- Coordinating various topics with developers
- Testing applications via HP ALM
- Analyzing existing data sources for migration
- Reviewing and managing documents on SharePoint
Christian Fox
Last position:
Deutsche Post DHL Group
- Leadership development training
- ITIL
- Prince2
Discover over 15,000 top freelancers
Statistics of experts using BMC Helix
Aggregated from the professional profiles of matched freelancers.
Experience
23 years
Position duration
1.2 years
Positions per freelancer
13
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Telecommunication
Certification focus areas
Information Technology, Project Management, Accounting
Bachelor's degree or higher
100%
Master's degree or higher
40%
Certifications per freelancer
7
Most common languages
German, English, Russian
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using BMC Helix
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
Service operations
BMC Helix is used to run modern IT service management and service operations. Teams use it to handle incidents, service requests, changes, and approvals in one place. It is common in larger support environments where process control and clear ownership matter.
What experts deliver
- Helix ITSM configuration and workflow design
- Catalog, forms, assignments, and approvals
- Knowledge, CMDB, and service data setup
- Integrations with email, identity, and monitoring tools
Strong specialists understand how the product behaves in daily support work, not just in a demo.
Ecosystem and terms
BMC Helix often appears in projects alongside BMC Remedy, the earlier name many companies still use, and related modules such as Helix ITSM and Helix Remediate. Experts may work with REST APIs, data imports, search, and process automation. They also need to know where customizations help and where standard features are safer.
When companies bring in help
Freelance expertise is useful during migrations from Remedy, platform upgrades, workflow redesign, or recovery after a poorly documented implementation. Teams also hire outside help when service desks need cleaner processes, better reporting, or integrations with other enterprise systems. In Germany, this often means working with distributed teams and clear documentation in English or German.
Signs you need a specialist
- Requests, incidents, or changes follow messy paths
- CMDB data is incomplete or hard to trust
- Integrations fail or create duplicate records
- Users struggle with forms, catalog items, or approvals
A strong professional can explain the root cause, not only patch the visible issue.
What good work looks like
Good BMC Helix work is stable, readable, and easy to support. The best experts document process logic, keep custom code small, and test how changes affect agents, approvers, and reporting. They also balance speed with governance so the platform stays maintainable after handover.
Frequently asked questions
What clients ask us most about BMC Helix — answered in short.
BMC Helix is used for IT service management, service desk work, and broader service operations. Companies rely on it to manage incidents, requests, changes, approvals, knowledge, and asset or configuration data in one controlled flow.
BMC Helix is the current product family, while BMC Remedy is the older name many teams still use. In projects, people often say Remedy when they mean the legacy platform or an upgrade path into Helix ITSM.
A strong BMC Helix specialist can configure workflows, adapt forms and catalogs, connect integrations, and improve service processes without breaking support operations. They should also know how to work with the CMDB, automation, and reporting.
Good BMC Helix experts often bring experience with ITIL-style processes, REST APIs, data migration, identity integration, and search or workflow logic. In larger environments, they also need a feel for governance, permissions, and release control.
A small request or workflow fix may only need a focused BMC Helix professional. A migration, platform redesign, or complex integration usually needs someone who has handled similar enterprise setups before and can spot risks early.
BMC Helix is often chosen where established ITSM depth, process control, and BMC ecosystem fit matter. ServiceNow and Jira Service Management are common alternatives, but the right choice depends on existing tooling, integration needs, and service maturity.
Yes, most BMC Helix work can be done remotely if the specialist has good access to systems, logs, and stakeholders. For workshops, cutovers, or sensitive rollout phases, companies in Germany may still want a few on-site sessions.
Look for a BMC Helix professional who can explain why a setup was chosen, not just how to click through the UI. Strong signs are clear documentation, clean workflow logic, sensible use of standard features, and a realistic view of support and maintenance.
The average hourly rate of freelancers in Germany who have used BMC Helix in their recent projects is 113 €, which corresponds to a daily rate of about 902 € based on an 8-hour working day.
Of the freelancers in Germany who have used BMC Helix in their recent projects, 100% hold at least a Bachelor's degree and 40% hold at least a Master's degree.
On average, freelancers in Germany who have used BMC Helix in their recent projects have 23 years of professional experience, with a single engagement typically lasting around 1.2 years.
The most common languages among freelancers in Germany who have used BMC Helix in their recent projects are German (100%), English (100%), and Russian (33%).
The most common industries among freelancers in Germany who have used BMC Helix in their recent projects are Information Technology (100%), Banking and Finance (67%), and Telecommunication (67%).
The most common business areas among freelancers in Germany who have used BMC Helix in their recent projects are Information Technology (100%), Project Management (100%), and Operations (83%).
Main locations of FRATCH Experts, who have recently used BMC Helix
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
