Product Specialist - Small & Medium Size Customer Migration (m/f/d)

Period 01.04.2025 - 30.06.2025

Location Munich, Germany

Capacity from 95%

Daily rate 704 - 800€

Remote from 95%

Languages

German (Advanced)

English (Advanced)

Industries

Telecommunication

Areas

Business Intelligence Information Technology Quality Assurance

Description

A company is looking for an experienced consultant to support a transformation program that modernizes the technical landscape and operating model. The goal is to achieve an improved customer experience, faster time-to-market, and reduced costs by introducing modern product catalog, order management, and CRM/CIM systems.

The focus of the role is advising the specialist teams in mobile postpaid retention value steering and the legal best-tariff-advice process. The consultant will work closely with various stakeholders to analyze existing functionalities in legacy systems, propose improvement options, and define requirements for new target systems such as Salesforce and Adobe.

Key responsibilities:

Advising the specialist teams (Portfolio Planning & Scoping Team, tribes, product owners) on mobile postpaid retention value steering and the legal best-tariff-advice process.
Analyzing existing value steering functionalities and best-tariff-advice logic in legacy systems like Salcus and Oracle.
Developing improvement proposals for customer value steering and best-tariff advice before transformation into new systems.
Supporting the technical and functional description of requirements for the new target systems Salesforce and Adobe.
Reporting relevant metrics for mobile postpaid value steering and the best-tariff-advice process in old (Salcus) and new systems (Salesforce) using Jira, Confluence, and Excel.
Advising on the development of new KPIs, reports, and processes for mobile postpaid value steering and the best-tariff-advice process in Salesforce and Adobe.

Requirements

Experience in analyzing legacy systems, especially with Salcus or similar systems.
Solid knowledge of SQL databases, Excel, and process modeling tools like ARIS.
Expertise in using Jira, Confluence, and Salesforce.
Proven experience in data migrations including testing processes.
Ability to create detailed reports and identify and solve complex issues during the migration process.
Strong communication skills to advise different stakeholders.

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Frequently asked questions

The project is based in Munich, Germany.

The project preferably starts in April 2025 and is planned to end in June 2025 (2 months).

The project requires a commitment of 95 - 100% capacity (full-time).

The project offers 95 - 100% remote work.

The project offers a daily rate of 704 - 800€ which breaks down to an hourly rate of 88 - 100€/h.

The project requires the following languages: German (Advanced) and English (Advanced).

The project is related to the following industry: Telecommunication.

The project covers the following business areas: Business Intelligence, Information Technology, and Quality Assurance.

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