Project specification
Project expertise
Description
- Customer communication – order queries, troubleshooting, delivery status, shipping
- Creating a customer experience
- Establishing and introducing quality standards in customer communication
- Keeping an eye on upselling & cross-selling
Requirements
- Strong experience in customer management
- Experience in a leadership position in this area
- International experience with customers
- Strong service orientation and communication skills
- Excellent German and English skills (C1/C2)
- Experience in the hotel industry is a plus
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Frequently asked questions
The project is based in Hamburg, Germany.
The project preferably starts in April 2023 and is planned to end in October 2023 (6 months).
The project requires a commitment of 90 - 100% capacity (full-time).
The project is fully on-site with no remote work option.
The project offers a daily rate of 800 - 960€ which breaks down to an hourly rate of 100 - 120€/h.
The project is related to the following industry: Retail.
The project covers the following business areas: Customer Service and Sales.
Yes! Recommend a freelancer for the project and earn 30% of FRATCH's profits every time they get placed — for the duration of that project. Simply share your invite link with a colleague to get started.
To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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