Project specification
Period 15.11.2022 - 28.02.2023
Location Munich, Germany
Capacity from 50%
Daily rate 800 - 960€
Remote up to 100%
Languages
Project expertise
Industries
Telecommunication
Business areas
Customer Service Marketing Strategy
Description
- Experienced Customer Experience Manager in the contract customer business (especially customer journey management and boosting NPS)
- Collecting current customer feedback/insights and actively bringing topics into all customer-relevant areas
- Comprehensive understanding of NPS surveys, analysis, and the significance of customer satisfaction for a company
- Drawing up recommendations for action based on the results of NPS changes over time (root cause analysis, defining measures, etc.)
- Identifying pain points in the current as-is customer journeys including customer communications and defining the relevant to-be customer journeys
- Identifying market trends and deriving customer love points, supporting cross-functional strategy projects on NPS and customer experience topics
- Creating high-level business cases for the financial evaluation of NPS effects
Requirements
- Interface management (skilled in dealing with various interfaces, especially retention, cross- and upsell, brand, analytics, go-to-market, online, customer service, and retail)
- Experience in moderating and handling political issues
- Telecommunications knowledge required
- Proactive and communicative (driving topics forward)
- Seniority level: > 5 years of experience
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Frequently asked questions
Where is the project located?
The project is based in Munich, Germany.
What is the duration of the project?
The project preferably starts in November 2022 and is planned to end in February 2023 (3 months).
What is the expected workload for the project?
The project requires a commitment of 50 - 100% capacity (full-time).
What is the remote work policy for the project?
The project offers 0 - 100% remote work.
What is the daily rate for the project?
The project offers a daily rate of 800 - 960€ which breaks down to an hourly rate of 100 - 120€/h.
Which industries is the project related to?
The project is related to the following industry: Telecommunication.
Which business areas does the project cover?
The project covers the following business areas: Customer Service, Marketing, and Strategy.
Not available? Can I still benefit from the project?
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How to apply for the project?
To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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