Radosveta Delcheva - Jira Training and Creation of Jira Manuals

Q: Where is Radosveta based?

Radosveta is based in Sofia, Bulgaria .

Q: What languages does Radosveta speak?

Radosveta speaks the following languages: Bulgarian (Native), German (Advanced), English (Advanced), Hungarian (Advanced) .

Q: How many years of experience does Radosveta have?

Radosveta has at least 12 years of experience. During this time, Radosveta has worked in at least 22 different roles and for 21 different companies . The average length of individual experience is 1 year and 7 months . Note that Radosveta may not have shared all experience and actually has more experience.

Q: What is Radosveta's latest experience?

Radosveta's most recent position is Jira Training and Creation of Jira Manuals at ML Gruppe .

Q: What companies has Radosveta worked for in recent years?

In recent years, Radosveta has worked for ML Gruppe , Enery , 50Hertz , Sächsische Aufbaubank , and Röhm GmbH .

Q: Which industries is Radosveta most experienced in?

Radosveta is most experienced in industries like Banking and Finance , Transportation , and Aerospace and Defense . Radosveta also has some experience in Information Technology , Chemical , and Utilities .

Q: Which business areas is Radosveta most experienced in?

Radosveta is most experienced in business areas like Information Technology , Project Management , and Business Intelligence . Radosveta also has some experience in Supply Chain Management , Operations , and Quality Assurance .

Q: Which industries has Radosveta worked in recently?

Radosveta has recently worked in industries like Banking and Finance , Transportation , and Chemical .

Q: Which business areas has Radosveta worked in recently?

Radosveta has recently worked in business areas like Information Technology , Project Management , and Quality Assurance .

Recommended expert

Sofia, Bulgaria

Check rate

Experience

Jan 2026 - Mar 2026

3 months

Jira Training and Creation of Jira Manuals

ML Gruppe

Developed structured Jira training programs for different audiences such as end users, project administrators, and Jira administrators.
Conducted Jira training sessions for end users.
Created two Jira manuals for end users and Jira administrators, usable as training material and for self-service.
Used Atlassian Jira Software, Atlassian Confluence, Microsoft Teams, and Microsoft Office, including PowerPoint.

Sep 2025 - Oct 2025

2 months

ITIL Coach and ITSM Assessment Consultant

Enery

Conducted a comprehensive assessment of IT service management practices, including processes, KPIs, SLAs, CSAT metrics, and ITIL maturity.
Analyzed implemented ITIL processes and evaluated KPI effectiveness (first contact resolution, response times, customer satisfaction) and aligned SLAs with business needs.
Performed benchmarking against similar-sized companies, including analysis of the IT-to-employee ratio and cost per ticket.
Reviewed the Jira-based ITSM implementation and identified improvement opportunities in integrations, reporting, service extensions, and add-ons.
Advised on monitoring and reporting modern workplace metrics (Copilot, Teams, SharePoint, Loop, etc.).
Developed recommendations to increase ITIL awareness through training and coaching for technical and non-technical teams.
Designed AI-driven ITSM improvements, including evaluating the use of Rovo and automation features.
Prepared and led stakeholder workshops, consolidating findings into prioritized action recommendations.
Created comprehensive documentation with a summary of results, prioritized improvements, and implementation examples.
Used ITIL v3, ITIL 4, Microsoft Teams, Atlassian Confluence, Atlassian Jira Service Management, and PowerPoint.

Jun 2025 - Dec 2025

7 months

ITIL Service Portfolio & Service Catalog Consultant

50Hertz

Supported a strategic digitization initiative to evolve the service definition framework according to ITIL 4 best practices.
Strengthened service portfolio management and optimized the service catalog structure (level 2 to level 5), including governance, roles, and interfaces between central and local services.
Established the service portfolio process based on ITIL v3 and ITIL 4 with clear role assignments at group and local levels.
Revised and expanded the service catalog, closing gaps, analyzing redundancies, and considering operational requirements.
Reviewed, structured, and documented services (service descriptions, specifications, functional overviews, dependencies, roadmaps).
Conducted a proof of concept to implement cloud service requests in Ivanti based on the defined service catalog.
Identified organizational change needs and co-developed the roadmap for transformation activities.
Coordinated cross-department stakeholders with architecture, operations, and transformation programs.
Acted as an ITIL 4 subject matter expert to align with the service value system and foster shared value creation.
Used ITIL v3, ITIL 4, Ivanti, Atlassian Confluence, Microsoft Teams, and PowerPoint.

Jun 2024 - Aug 2024

3 months

Process Manager for Process Improvement and Transition to ITIL 4

Sächsische Aufbaubank

Supported the improvement and transition of existing IT service management process descriptions (service catalog management, IT service continuity management, service asset and configuration management, service level management, capacity management, change management) into the TopEase tool, following ITIL 4.
Analyzed and evaluated existing process documentation to identify and implement improvement opportunities.
Created and improved process documentation, including showing dependencies to other processes.
Merged sub-processes from various technical manuals into consistent end-to-end processes based on stakeholder requirements.
Developed the application management concept and introduced the process.
Used ITIL v3, ITIL 4, SharePoint, Atlassian Confluence, Draw.io, BPMN, and TopEase.

Apr 2024 - Dec 2024

9 months

ITIL Process Designer, Project Manager, Scrum Master, and Agile Coach

Röhm GmbH

Led the implementation and optimization of IT service management processes in ServiceNow with a focus on continuous improvement and agile practices.
Defined the current state and developed a concept to improve ITIL processes in ServiceNow.
Created a governance concept with clear responsibilities and roles in ITSM.
Developed process documentation for Scrum and ITIL processes.
Delivered training and webinars on Scrum and ITIL practices.
Provided agile coaching to boost team performance.
Established Scrum practices, reporting, and agile working methods in the company.
Served as the Scrum Master for two teams and ran all Scrum events (daily stand-ups, retrospectives, sprint planning, grooming).
Introduced Scrum to additional teams.
Developed and implemented test management.
Managed projects and stakeholders.
Used ITIL, Scrum, ServiceNow, agile coaching, Microsoft Teams, and SharePoint.

Aug 2022 - Dec 2024

2 years 5 months

Project Manager for ITIL Process Implementation

FlatexDeGiro

Project lead for designing and implementing the ITIL processes Service Catalog Management and Service Request Management.
Assessed the current state of the processes and developed an improvement and implementation concept.
Defined roles and responsibilities for the new ITIL processes.
Created process documentation in Confluence and using Draw.io, PowerPoint, and Excel.
Selected the appropriate tool and implemented the processes in Jira Service Management.
Defined dependencies to other ITIL processes.
Contributed to the introduction of SLAs and KPIs and negotiated with service providers.
Managed stakeholders and performed general project management activities.
Actively participated in audit preparation and proposed possible improvements.
Collaborated with the IT Service Enterprise Architecture team.
Coordinated efforts and worked closely with Knowledge Management to develop trainings and documentation.
Used ITIL, Atlassian Jira Software, Atlassian Jira Service Management, Atlassian Confluence, Draw.io, BPMN, Cisco Webex, PRINCE2, and TOGAF.

Nov 2021 - Mar 2023

1 year 5 months

Scrum Master

DB Cargo

Assumed the Scrum Master role for four teams to improve processes and tools and conduct Scrum events.
Ensured the implementation of Scrum rules and adherence to the Scrum process within the project team.
Ensured software delivery in the required quality while meeting all standards.
Ensured team discipline in executing agile projects.
Captured all impediments in the Impediment Backlog and actively removed them.
Facilitated agile meetings such as sprint planning and retrospectives.
Acted as mediator and facilitator, ensuring information flow between the Product Owner and development team.
Monitored the state of Scrum artifacts (Product Backlog, Sprint Backlog, Burndown Charts) and tracked the Definition of Done.
Reported on the status of all sprint-related metrics.
Determined and tracked team capacity and velocity for sprint planning.
Prepared and delivered trainings and webinars to introduce Scrum.
Created Scrum documentation in SharePoint and Confluence.
Utilized Scrum, agile coaching, Atlassian Jira Software, Atlassian Confluence, SharePoint, Microsoft Teams, and Structure Project Management on Scale.

Nov 2021 - Dec 2021

2 months

Atlassian Expert for Atlassian Xray Test Management PoC

NDLB

Assisted in designing a proof of concept for implementing Xray Test Management based on customer requirements and existing Jira infrastructure.
Advised teams on requirements and test management according to Jira and Xray Test Management for Jira standards.
Reviewed and evaluated current testing procedures and test documentation.
Assisted in developing the implementation roadmap for Xray.
Prepared the PoC concept and proposed the implementation.
Used Scrum, Xray Test Management for Jira, Atlassian Jira Software, Atlassian Confluence, and Microsoft Teams.

Sep 2021 - Dec 2021

4 months

ITIL Expert for ITIL 4 Implementation and Process Improvement

LBBW

Assisted in building a better understanding of ITIL 4 as a framework and its capabilities in a banking environment.
Aligned the IT process map and IT processes with ITIL 4 practices.
Conducted an inventory and gap analysis of existing processes.
Conducted risk-based prioritization of actions and gradual transformation, considering regulatory requirements and overseeing outsourcing partners.
Defined effective controls and KPIs, monitored processes, and handled reporting, tracking, and escalation of control results.
Established controls as metrics for quality and risk.
Supported quality management in steering IT based on ambition levels and quality/risk.
Developed dashboards with forward-looking KPIs and realigned the continuous improvement process.
Used ITIL v3, ITIL 4, workshops, and Cisco Webex.

Aug 2021 - Oct 2021

3 months

Project Manager for Jira Implementation and Workflow Optimization

Marcom Engine

Project management and Atlassian Jira consulting for the implementation of projects, processes, workflows, reporting, forms, and add-ons in Jira.
Handled central coordination and project management of the Jira rollout.
Designed and developed an overall workflow in Jira.
Implemented policies, standards, and processes in the system.
Continuously monitored and optimized workflows and decision processes between central and local activities.
Documented all solutions in Confluence.
Collaborated closely with the central PMO and other central units.
Conducted onboarding sessions and trainings for Jira and the new processes.
Used Atlassian Jira Software, Scrum, Confluence, Automation for Jira, Issue Templates for Jira, ProForma Forms & Checklist for Jira, and Advanced Roadmaps for Jira.

May 2021 - Jul 2021

3 months

Project Manager and ITIL Expert for Onboarding Process Managers

Olympus

Support with the onboarding of process managers for Incident Management, Major Incident Management, Knowledge Management, and Request Fulfillment.
Preparing managers for new roles through workshops and ITIL training.
Creating a register for continuous improvements.
Designing and documenting the onboarding processes.
Conducting workshops and training sessions as well as coordinating relevant departments and roles.
Building a knowledge base and communication channels.
Creating dashboards and reporting.
Using ServiceNow, ITIL, and Microsoft Teams.

Jan 2021 - May 2021

5 months

Project Manager SAFe Implementation and Atlassian Configuration

Volkswagen

Supporting the implementation of the SAFe framework as well as Jira and Confluence concepts, configuration, and installation.
Project management and coordination of the SAFe implementation in Jira.
Gathering requirements and creating proof of concepts in Jira and Confluence.
Designing and customizing Jira and Confluence for SAFe.
Developing and implementing permission concepts and consulting service concepts.
Advising on the selection of suitable SAFe tools.
Creating dashboards and reporting.
Using Atlassian Jira Software Data Center, Atlassian Jira Service Management, Atlassian Confluence, Microsoft Teams, Structure Project Management on Scale, Advanced Roadmaps for Jira, EazyBI, SAFe, and Agile Coaching.

Jan 2021 - Apr 2021

4 months

Atlassian Expert SAFe Support and Jira Upgrade

Thales

Supporting SAFe activities post go-live.
Taking on the Scrum Master role for the SAFe implementation team.
Supporting the Jira upgrade focusing on BigPicture and other relevant add-ons.
Advising on the selection and configuration of Jira add-ons.
Creating upgrade documentation and preparing the upgrade process.
Using Atlassian Jira, BigPicture, Advanced Roadmaps, SAFe, Scrum, iObeya, Confluence Rich Filters, Automation for Jira, and Xray for Test Management.

Dec 2020 - Dec 2020

1 month

Project Manager Jira and BigPicture Prototype for Backlog Visualization

Sanofi

Creating a prototype to showcase best practices for visualizing and managing backlogs in Jira Cloud and BigPicture.
Introducing and demonstrating backlog and board features in Jira Software Cloud and next-gen projects.
Presenting BigPicture features for visualizing and managing backlogs.
Implementing backlog boards with appropriate filters and features.
Implementing Gantt Chart, Program Backlog, and Program Board in BigPicture.
Using Atlassian Jira Cloud, BigPicture, Automation for Jira, Trello, and Scrum.

Jan 2020 - Mar 2020

3 months

Project Lead Prototype Implementation of Jira Service Desk and ITIL Processes

EOS

Prototype implementation of Jira Service Desk to support ITIL processes for Incident, Change, and Service Request.
Leading the project for the introduction of Jira Service Desk and ITIL processes.
Planning, communicating, and executing the project.
Supporting process owners both functionally and with tools.
Capturing and documenting ITIL-based processes.
Using Atlassian Jira Service Desk / Jira Service Management, Atlassian Jira Software, Automation for Jira, ScriptRunner, EazyBI, Canned Responses Pro Templates for Jira, Extension for Jira, Queues for Jira, Refined for Jira, and PRINCE2.

Jul 2019 - Dec 2020

1 year 6 months

Scrum Master for SAFe implementation and Jira-based multi-project control

Thales

Advising on SAFe implementation from a technical, tooling, and process perspective.
Acting as the team’s Scrum Master for SAFe implementation.
Introducing a SAFe-compliant and standardized multi-project control based on Jira and BigPicture.
Providing functional and technical advice on Jira and add-on selection.
Conducting training and creating materials on Jira, Scrum, and SAFe.
Supporting portfolio management.
Implementing Scrumban for optimized workflows.
Using Atlassian Jira, BigPicture, Advanced Roadmaps, Agile Coaching, SAFe, Scrum, Scrumban, Xray for Test Management, iObeya, Automation for Jira, ScriptRunner, Bitbucket, Rich Filters, Epic Cloner for Jira, Outlook for Jira, and Checklist for Jira.

Feb 2018 - Dec 2019

1 year 11 months

Project lead for Jira Service Desk and ITIL implementation

DB Regio Bus

Supporting the implementation of ITIL processes using the ITSM tool Jira Service Desk for incident, change, service asset and configuration management, problem, knowledge, supplier management, service level management, request fulfillment, service portfolio management, and release.
Modeling ITIL processes in Unified Modeling Language and Business Process Model and Notation.
Developing a concept for introducing Jira in the helpdesk.
Setting up ITIL processes in Jira and advising on and implementing request management and helpdesk processes.
Documenting processes and work instructions.
Building a configuration management system and a CMDB.
Customizing Jira to business requirements.
Defining standard KPI reports and creating dashboards in Jira.
Managing the Jira platform service provider, including gathering and passing on requirements.
Conducting Jira and ITIL training for IT and business teams.
Setting up Confluence as a knowledge base and collaboration tool.
Preparing and leading workshops on ITIL processes and Jira.
Using Atlassian Jira Service Desk / Jira Service Management, Atlassian Confluence, EazyBI, Insight, BigPicture, Automation for Jira, Canned Responses Pro Templates for Jira, Refined for Jira, Extension for Jira, BPMN, UML, ITIL, and PRINCE2.

Dec 2017 - Jun 2018

7 months

Project manager for implementing new business processes

Skytron Energy

Defining and implementing a delivery process across multiple business units as well as a service partner process to integrate external providers.
Introducing Jira Service Desk and Confluence to support the new business processes.
Designing and implementing the processes in Jira in close coordination with the involved departments.
Implementing improvements in the support process.
Regularly reporting project progress to the department head.
Using ITIL, Scrum, Atlassian Jira Service Desk / Jira Service Management, and Atlassian Confluence.

Jan 2017 - Dec 2017

1 year

Scrum Master for ETL migration and implementation of data governance

Wüstenrot

Acting as project manager and Scrum Master responsible for end-to-end delivery of an ETL migration solution and communicating with all stakeholders.
Migrating ETL processes for the shared data warehouse from IBM DB2/SQW to IBM Information Server / DataStage.
Establishing data lineage in the IBM Information Server Governance Catalog according to banking regulations, including BCBS239.
Coordinating a team of eight (project manager/team leader from the client, testers, developers, consultants).
Coordinating the team’s daily work as Scrum Master and main contact for the client.
Creating project documentation, including meeting minutes, client presentations, and handover documents.
Controlling the budget and reporting.
Using Atlassian Jira, Scrum, Agile Coaching, Google Data Studio, Google Sheets, and Asana.

Jul 2016 - Nov 2016

5 months

Project manager for implementing DaaS and VCloud services and ITSM design, implementation, and optimization

Hosting company

Building a separate infrastructure for Desktop as a Service and introducing VCloud services.
Setting up and documenting processes for onboarding new customers and ongoing maintenance.
Leading and creating onboarding processes along with related documentation.
Actively contributing to design documentation and coordinating design approval with stakeholders.
Performing general project management activities, weekly meetings, and status reports.
Responsible for all project-related documentation.
Improving existing ITIL processes for change management, incident management, and problem management based on best practices and customer feedback.
Creating ITIL and ISO/IEC 27001-compliant process documentation.
Designing and implementing governance and knowledge management structures.
Setting up an intranet for corporate use.
Creating and maintaining internal documentation according to ISO/IEC 27001 and developing on- and offboarding processes for employees.
Developing initial design proposals and final design documentation, including stakeholder alignment.
Managing content and assets, and reviewing and updating existing process documentation.
Creating new documents and taking on the escalation role for project-related questions.
Holding weekly meetings and status reports.
Optimizing change management, including updated processes, RFC templates, maintenance windows, and related documentation.
Optimizing incident management with post-incident review updates, introducing critical incident guidelines and customer communication policies, and updating SLAs.
Setting up proactive problem management, including documentation and supporting organizational development in role definition and refinement.
Using Zoho Manage Engine, ITIL, VMware, and PRINCE2.

Feb 2016 - Jun 2016

5 months

ITIL Expert and Project Manager for ITIL Process Integration, ServiceNow Implementation and Developer Onboarding Optimization

Paysafe

Implemented a shared process understanding for Change Management, Incident Management and Service Asset and Configuration Management across all business units.
Introduced ServiceNow as the central service management tool and integrated existing process and tool know-how from Jira and Manage Engine.
Conducted workshops to gather and clarify requirements.
Reviewed and analyzed documentation of existing processes and practices.
Advised on the implementation and improvement of ITIL processes and presented possible best-practice approaches.
Reviewed, updated and created new documentation for change and incident management processes.
Provided weekly updates and held meetings with stakeholders.
Delivered training and overviews of processes and tools to employees.
Defined and implemented roles in ITIL processes.
Streamlined and standardized company-wide onboarding processes for development teams in Sofia, Montreal and Calgary, including training and access policies for shared platforms and tools.
Defined responsibilities and roles in the onboarding process.
Conducted workshops to gather and clarify requirements.
Created and aligned onboarding documentation with stakeholders.
Developed a user management process.
Managed the development of the agreed design and acted as escalation point for project-related issues.
Held weekly meetings and prepared status reports.
Responsible for all project-related documentation.
Used ServiceNow, Atlassian Jira, Atlassian Confluence, Bamboo, Bitbucket, Zoho Manage Engine, ITIL and PRINCE2.

Jan 2013 - Dec 2015

3 years

Program Manager for Continuous Service Delivery and Improvement

Danske Bank

Managed a program for stable service delivery and early, preventive detection of showstoppers, gaps and improvement opportunities in all implemented ITIL processes (Service Level Management, Change Management, Capacity Management, Availability Management, Incident Management, Problem Management, Configuration Management).
Improved communication, collaboration and alignment between delivery, processes and account business management.
Provided improvement and solution plans.
Developed the entire process and solution design.
Served as the escalation point for all solution and project scope related questions.
Evaluated existing account processes and account business management.
Developed a new communication structure and proposals to improve collaboration.
Created extensive process documentation.
Conducted general project management activities, weekly meetings and status reports.
Responsible for all project-related documentation.
Used HP Service Manager SM9, ITIL and PRINCE2.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Transportation, Aerospace and Defense, Information Technology, Utilities, and Chemical.

Banking and Finance

Transportation

Aerospace and Defense

Information Technology

Utilities

Chemical

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Business Intelligence, Quality Assurance, Supply Chain Management, and Operations.

Information Technology

Project Management

Business Intelligence

Quality Assurance

Supply Chain Management

Operations

Summary

Highly skilled IT consultant with proven experience helping companies improve their IT service delivery and project execution using agile principles and best-practice frameworks. Expert in implementing and optimizing Atlassian and ServiceNow solutions, with solid knowledge of ITIL, Scrum, and SAFe methodologies. Certified ITIL trainer, agile coach, and active member of the Atlassian User Group in Bulgaria.

Skills

Itil 4 & Verism Implementation (Itsm Service Management Standardization) In Various Organizations
Agile Project Management And Coaching (Scrum, Kanban, Safe, Scrumban)
Atlassian & Servicenow Expertise: Jira, Confluence, Jira Service Management, Bigpicture, Eazybi (Implementing Agile Frameworks)
Interface Control And Vendor Management
Devops & Continuous Integration (Ci)
Industry Experience: Bpo, It, Logistics, Banking, Fintech, Automotive, Pharmaceuticals, Energy

Languages

Bulgarian

Native

German

Advanced

English

Advanced

Hungarian

Advanced

Education

Oct 2003 - Jun 2004

Sofioter Universität „Hl. Kliment Ohridski“

Master in Hungarian Studies and Translation · Hungarian Studies and Translation · Sofia, Bulgaria

Oct 1999 - Jun 2003

Sofioter Universität „Hl. Kliment Ohridski“

Bachelor in Hungarology · Hungarology · Sofia, Bulgaria

Oct 1994 - Jun 1998

Fremdsprachengymnasium

Secondary School Diploma · Shumen, Bulgaria

Certifications & licenses

Get The Most Out Of Rovo - Atlassian

ISTQB@Certified Tester Foundation Level

ITIL AI Governance Unlocked

Peoplecert

ITIL Managing Professional Transition - Product, Service, Experience VERSION5

ITIL Managing Professional VERSION5

ITIL Master VERSION5

ITIL Practice Manager VERSION5

ITIL Strategic Leader VERSON5

ITIL Transformation VERSION5

Project Management Professional (PMP)®

AI For Project Managers

StormWind Studios

AI Unlocked

Peoplecert

Agile Unlocked In The AI Era

Peoplecert

Certified OKR Coach

Ensuring /ITIL/ Practices Success

Peoplecert

Exploring ITIL 4 Practice

Peoplecert

Managing Value Streams & Customer Experiences

Peoplecert

Mastering ITSM AI Solutions

Peoplecert

Mastering Project Delivery

Peoplecert

Mastering Project Priorities

Peoplecert

PRINCE2 Agile Expert VERSION2

PRINCE2 Agile Foundation Certificate VERSION2

PRINCE2 Agile Practitioner Certificate VERSION2

PRINCE2 Agile Templates

Peoplecert

PRINCE2 Foundation VERSION 7

PRINCE2 Practitioner VERSION 7

PRINCE2 Project Management VERSION 7

SAFe Skill - Accelerating ART Flow

SAFe Skill - Accelerating Team Flow

SAFe Skill - Creating Effective Roadmaps

SAFe Skill - Cultivating High-Performing Teams

SAFe Skill - Developing Product Strategy And Vision

SAFe Skill - Developing The Portfolio Strategy

SAFe Skill - Empowering SPCs With AI

SAFe Skill - Establishing Team And ART Kanban Systems

SAFe Skill - Exploring The Release Train Engineer Role

SAFe Skill - Facilitating Alignment Events For The ART

SAFe Skill - Facilitating An Inspect & Adapt Event

SAFe Skill - Measuring Team And ART Flow

SAFe Skill - Organizing The Portfolio Around Value

SAFe Skill - Prioritizing The ART Backlog

SAFe Skill - Writing Effective Features In SAFe®

SAFe Skill - Writing Effective OKRs In SAFe®

SAFe Skill- Aligning Portfolio Stakeholders And Participants

SAFe Skill- Empowering Scrum Masters With AI

SAFe Skill- Introduction To Lean Portfolio Management

SAFe Skill- Operating A SAFe Portfolio

SaFe Skill - Empowering Product Owners With AI

Safe Skill - Empowering Portfolio Leadership With AI

AI In ITSM ITIL Masterclass

Generative AI Overview For Project Managers

ITIL 4 Leader: Digital & IT Strategy

ITIL 4 Master

ITIL 4 Specialist Monitor, Support And Fulfil

ITIL 4 Strategic Leader

ITIL4 Practice Manager

Lego Serious Play Certified Facilitator

SAFe Skill - Design Thinking Fundamentals

SAFe Skill - Understanding And Improving Flow

Certified Agile HR Enabler /AHRA/Trainer Enablement

Certified SAFe® 6 Agilist

Certified SAFe® 6 Practice Consultant

ICAgile Certified Professional Agile Coaching - ICP-ACC

ICAgile Certified Professional Agile Team Facilitation - ICP-ATF

Miro Collaborative Meetings

Miro Essentials

Professional Scrum Master II (PSM II)

Professional Scrum Product Owner I (PSPO I)

SAFe® Remote Trainer

Certified SAFe® 5 Agilist

ITIL 4 Managing Professional (MP)

ITIL 4 Managing Professional Transition

SPC - Certified SAFe® 5 Program Consultant

Certified SAFe® 4 Agilist

ITIL V3 Expert

ITIL V3 Intermediate Continual Service Improvement

ITIL V3 Intermediate Design

ITIL V3 Intermediate Strategy

ITIL V3 Managing Across The Lifecycle

ITIL V3 Intermediate Operation

ITIL V3 Intermediate Transition

ITIL V3 Foundation

Statistics

Experience

Total positions 22

Experience in Banking and Finance 7 y

Avg length 8 m

Longest experience 2 y 11 m

Expertise

Recent roles Jira Training and Creation of Jira Manuals, ITIL Coach and ITSM Assessment Consultant, ITIL Service Portfolio & Service Catalog Consultant

Main industries Banking and Finance, Transportation, Aerospace and Defense

Main business areas Information Technology, Project Management, Business Intelligence

Qualifications

Highest degree Master

Certifications earned 82

Profile

Created

July 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Radosveta based?

Radosveta is based in Sofia, Bulgaria.

What languages does Radosveta speak?

Radosveta speaks the following languages: Bulgarian (Native), German (Advanced), English (Advanced), Hungarian (Advanced).

How many years of experience does Radosveta have?

Radosveta has at least 12 years of experience. During this time, Radosveta has worked in at least 22 different roles and for 21 different companies. The average length of individual experience is 1 year and 7 months. Note that Radosveta may not have shared all experience and actually has more experience.

What roles would Radosveta be best suited for?

Based on recent experience, Radosveta would be well-suited for roles such as: Jira Training and Creation of Jira Manuals, ITIL Coach and ITSM Assessment Consultant, ITIL Service Portfolio & Service Catalog Consultant.

What is Radosveta's latest experience?

Radosveta's most recent position is Jira Training and Creation of Jira Manuals at ML Gruppe.

What companies has Radosveta worked for in recent years?

In recent years, Radosveta has worked for ML Gruppe, Enery, 50Hertz, Sächsische Aufbaubank, and Röhm GmbH.

Which industries is Radosveta most experienced in?

Radosveta is most experienced in industries like Banking and Finance, Transportation, and Aerospace and Defense. Radosveta also has some experience in Information Technology, Chemical, and Utilities.

Which business areas is Radosveta most experienced in?

Radosveta is most experienced in business areas like Information Technology, Project Management, and Business Intelligence. Radosveta also has some experience in Supply Chain Management, Operations, and Quality Assurance.

Which industries has Radosveta worked in recently?

Radosveta has recently worked in industries like Banking and Finance, Transportation, and Chemical.

Which business areas has Radosveta worked in recently?

Radosveta has recently worked in business areas like Information Technology, Project Management, and Quality Assurance.

What is Radosveta's education?

Radosveta holds a Master in Hungarian Studies and Translation from Sofioter Universität „Hl. Kliment Ohridski“ and a Bachelor in Hungarology from Sofioter Universität „Hl. Kliment Ohridski“.

Does Radosveta have any certificates?

Radosveta has 82 certificates. Among them, these include: Get The Most Out Of Rovo - Atlassian, ISTQB@Certified Tester Foundation Level, and ITIL AI Governance Unlocked.

What is the availability of Radosveta?

Radosveta is immediately available full-time for suitable projects.

What is the rate of Radosveta?

Radosveta's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.