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Radosveta D.-Jira Training and Creation of Jira Manuals

Radosveta D.
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Available
Sofia, Bulgaria

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Experience

Jan 2026 - Mar 2026

Jira Training and Creation of Jira Manuals

ML Group

Position summary
Jira Training and Creation of Jira Manuals at ML Group
Industries
Construction
Business areas
Information Technology
  • Development of structured Jira training programs for different target groups such as end users, project administrators and Jira administrators.
  • Delivery of Jira training for end users.
  • Creation of two Jira manuals for end users and Jira administrators, usable as training materials and for self-service.
  • Use of Atlassian Jira Software, Atlassian Confluence, Microsoft Teams and Microsoft Office including PowerPoint.
Sep 2025 - Oct 2025

ITIL Coach and ITSM Assessment Consultant

Enery

Position summary
ITIL Coach and ITSM Assessment Consultant at Enery
Industries
Information Technology
Business areas
Information Technology
Explore Trainer
  • Conducted a comprehensive assessment of IT Service Management practices, including processes, KPIs, SLAs, CSAT metrics and ITIL maturity.
  • Analyzed implemented ITIL processes and assessed KPI effectiveness (First Contact Resolution, response times, Customer Satisfaction), as well as alignment of SLAs with business requirements.
  • Benchmarked against companies of similar size, including analysis of the IT-to-employee ratio and cost per ticket.
  • Reviewed the Jira-based ITSM implementation and identified improvement opportunities related to integrations, reporting, service extensions and add-ons.
  • Provided advice on monitoring and reporting Modern Workplace metrics (Copilot, Teams, SharePoint, Loop etc.).
  • Developed proposals to increase ITIL awareness through training and coaching for technical and non-technical teams.
  • Designed AI-supported ITSM improvements, including evaluation of the use of Rovo and automation features.
  • Prepared and conducted stakeholder workshops and consolidated the results into prioritized recommendations for action.
  • Created comprehensive documentation with a summary of results, prioritized improvements and implementation examples.
  • Use of ITIL v3, ITIL 4, Microsoft Teams, Atlassian Confluence, Atlassian Jira Service Management and PowerPoint.
Jun 2025 - Dec 2025

ITIL Service Portfolio & Service Catalog Consultant

50Hertz

Position summary
ITIL Service Portfolio & Service Catalog Consultant at 50Hertz
Industries
Utilities
Business areas
Information Technology
  • Supported a strategic digitalization initiative to further develop the service definition framework in line with ITIL 4 best practices.
  • Strengthened Service Portfolio Management and optimized the service catalog structure (Level 2 to Level 5), including governance, roles and interfaces between central and local services.
  • Established the service portfolio process based on ITIL v3 and ITIL 4 with clear role allocation at group and local levels.
  • Revised and expanded the service catalog, including closing gaps, analyzing redundancies and considering operational requirements.
  • Reviewed, structured and documented services (service descriptions, specifications, functional overviews, dependencies, roadmaps).
  • Conducted a proof of concept for implementing cloud service requests in Ivanti based on the defined service catalog.
  • Identified organizational change needs and helped shape the roadmap for transformation activities.
  • Coordinated stakeholders across departments, including architecture, operations and transformation programs.
  • Worked as an ITIL 4 Subject Matter Expert to align with the Service Value System and promote joint value creation.
  • Use of ITIL v3, ITIL 4, Ivanti, Atlassian Confluence, Microsoft Teams and PowerPoint.
Jun 2024 - Aug 2024

Process Manager for Process Improvement and Transition to ITIL 4

Sächsische Aufbaubank

Position summary
Process Manager for Process Improvement and Transition to ITIL 4 at Sächsische Aufbaubank
Industries
Banking and Finance
Business areas
Information Technology
  • Supported the improvement and transition of existing IT Service Management process descriptions (Service Catalog Management, IT Service Continuity Management, Service Asset and Configuration Management, Service Level Management, Capacity Management, Change Management) into the TopEase tool, taking ITIL 4 into account.
  • Analyzed and assessed existing process documentation to identify and implement improvement opportunities.
  • Created and improved process documentation, including the representation of dependencies on other processes.
  • Consolidated sub-processes from various technical manuals into consistent end-to-end processes according to stakeholder requirements.
  • Created the Application Management concept and introduced the process.
  • Use of ITIL v3, ITIL 4, SharePoint, Atlassian Confluence, Draw.io, BPMN and TopEase.
Apr 2024 - Dec 2024

ITIL Process Designer, Project Manager, Scrum Master and Agile Coach

Röhm GmbH

Position summary
ITIL Process Designer, Project Manager, Scrum Master and Agile Coach at Röhm GmbH
Industries
Chemical
Business areas
Information Technology
Project Management
  • Led the implementation and optimization of IT Service Management processes in ServiceNow, focusing on continuous improvement and agile ways of working.
  • Defined the current state and developed a concept for improving ITIL processes in ServiceNow.
  • Created a governance concept with clear responsibilities and roles in ITSM.
  • Created process documentation for Scrum and ITIL processes.
  • Conducted training sessions and webinars on Scrum and ITIL practices.
  • Provided Agile Coaching to improve team performance.
  • Established Scrum practices, reporting and agile ways of working within the company.
  • Took on the Scrum Master role for two teams and conducted all Scrum events (Daily, stand-ups, retrospectives, sprint planning, grooming).
  • Introduced Scrum in additional teams.
  • Created and introduced test management.
  • Project management and stakeholder management.
  • Use of ITIL, Scrum, ServiceNow, Agile Coaching, Microsoft Teams and SharePoint.
Aug 2022 - Dec 2024

Project Manager ITIL Process Implementation

FlatexDeGiro

Position summary
Project Manager ITIL Process Implementation at FlatexDeGiro
Industries
Banking and Finance
Business areas
Information Technology
Project Management
  • Project management for the design and implementation of the ITIL processes Service Catalog Management and Service Request Management.
  • Assessment of the current process status and development of an improvement and implementation concept.
  • Definition of roles and responsibilities for the new ITIL processes.
  • Creation of process documentation in Confluence as well as using Draw.io, PowerPoint and Excel.
  • Selection of the appropriate tool and implementation of the processes in Jira Service Management.
  • Definition of dependencies with other ITIL processes.
  • Support in the introduction of SLAs and KPIs as well as negotiations with service providers.
  • Stakeholder management and general project management activities.
  • Active participation in audit preparation with suggestions for possible improvements.
  • Collaboration with the IT Service Enterprise Architecture team.
  • Coordination of efforts and close collaboration with Knowledge Management to create training and documentation.
  • Use of ITIL, Atlassian Jira Software, Atlassian Jira Service Management, Atlassian Confluence, Draw.io, BPMN, Cisco Webex, PRINCE2 and TOGAF.
Nov 2021 - Mar 2023

Scrum Master

DB Cargo

Position summary
Scrum Master at DB Cargo
Industries
Transportation
Business areas
Information Technology
Project Management
Explore Scrum Master
  • Assumption of the Scrum Master role for four teams to improve processes and tools and conduct Scrum events.
  • Ensuring the implementation of Scrum rules and compliance with the Scrum process within the project team.
  • Ensuring software delivery in the required quality while meeting all standards.
  • Ensuring team discipline for the execution of agile projects.
  • Recording all impediments in the Impediment Backlog and actively removing these impediments.
  • Moderation of agile meetings such as sprint planning and retrospectives.
  • Acting as a mediator and facilitator and ensuring the flow of information between the Product Owner and the development team.
  • Monitoring the status of Scrum artifacts (Product Backlog, Sprint Backlog, Burndown Charts) and tracking the Definition of Done.
  • Reporting on the status of all sprint-related metrics.
  • Determining and tracking team capacity and velocity for sprint planning.
  • Preparation and delivery of training sessions and webinars to introduce Scrum.
  • Creation of Scrum documentation in SharePoint and Confluence.
  • Use of Scrum, Agile Coaching, Atlassian Jira Software, Atlassian Confluence, SharePoint, Microsoft Teams and Structure Project Management on Scale.
Nov 2021 - Dec 2021

Atlassian Expert Atlassian Xray Test Management PoC

NDLB

Position summary
Atlassian Expert Atlassian Xray Test Management PoC at NDLB
Industries
Information Technology
Business areas
Information Technology
Quality Assurance
Explore Test Manager
  • Support in designing a Proof of Concept for implementing Xray Test Management based on customer requirements and the existing Jira infrastructure.
  • Advising requirements and test management teams on Jira and Xray Test Management for Jira standards.
  • Review and evaluation of current test procedures and test documentation.
  • Support in designing the implementation roadmap for Xray.
  • Preparation of the PoC concept and implementation proposal.
  • Use of Scrum, Xray Test Management for Jira, Atlassian Jira Software, Atlassian Confluence and Microsoft Teams.
Sep 2021 - Dec 2021

ITIL Expert ITIL 4 Implementation and Process Improvement

LBBW

Position summary
ITIL Expert ITIL 4 Implementation and Process Improvement at LBBW
Industries
Banking and Finance
Business areas
Information Technology
Quality Assurance
  • Support in building a better understanding of ITIL 4 as a framework and its possibilities in the banking environment.
  • Alignment of the IT process map and IT processes with ITIL 4 practices.
  • Conducting an inventory and gap analysis of existing processes.
  • Risk-oriented prioritization of required actions and gradual transformation, taking regulatory requirements and the management of outsourcing partners into account.
  • Definition of effective controls and KPIs, process monitoring as well as reporting, follow-up and escalation of control results.
  • Establishment of controls as a measurement tool for quality and risk.
  • Support for quality management in managing IT based on ambition levels and quality/risk.
  • Development of dashboards with forward-looking KPIs and realignment of the continuous improvement process.
  • Use of ITIL v3, ITIL 4, workshops and Cisco Webex.
Aug 2021 - Oct 2021

Project Manager Jira Implementation and Workflow Optimization

Marcom Engine

Position summary
Project Manager Jira Implementation and Workflow Optimization at Marcom Engine
Industries
Information Technology
Professional Services
Business areas
Information Technology
Project Management
  • Project management and Atlassian Jira consulting for the implementation of projects, processes, workflows, reporting, forms and add-ons in Jira.
  • Central coordination and project management of the Jira implementation.
  • Design and development of an overall workflow in Jira.
  • Implementation of guidelines, standards and processes in the system.
  • Continuous monitoring and optimization of workflows and decision-making processes between central and local activities.
  • Documentation of all solutions in Confluence.
  • Close collaboration with the central PMO and other central units.
  • Conducting onboarding sessions and training on Jira and the new processes.
  • Use of Atlassian Jira Software, Scrum, Confluence, Automation for Jira, Issue Templates for Jira, ProForma Forms & Checklist for Jira and Advanced Roadmaps for Jira.
May 2021 - Jul 2021

Project Manager and ITIL Expert Onboarding of Process Managers

Olympus

Position summary
Project Manager and ITIL Expert Onboarding of Process Managers at Olympus
Industries
Healthcare
Business areas
Information Technology
Project Management
  • Supporting the onboarding of process managers for Incident Management, Major Incident Management, Knowledge Management and Request Fulfilment.
  • Preparing managers for new roles through workshops and ITIL training.
  • Creating a register for continuous improvements.
  • Designing and documenting onboarding processes.
  • Conducting workshops and training sessions as well as coordinating relevant departments and roles.
  • Setting up a knowledge database and communication channels.
  • Creating dashboards and reports.
  • Using ServiceNow, ITIL and Microsoft Teams.
Jan 2021 - May 2021

Project Manager SAFe Implementation and Atlassian Configuration

Volkswagen

Position summary
Project Manager SAFe Implementation and Atlassian Configuration at Volkswagen
Industries
Automotive
Business areas
Information Technology
Project Management
  • Supporting the implementation of the SAFe Framework as well as Jira and Confluence concepts, configuration and installation.
  • Project management and coordination of the SAFe implementation in Jira.
  • Gathering requirements and creating Proof of Concepts in Jira and Confluence.
  • Designing and adapting Jira and Confluence to SAFe.
  • Creating and implementing permission concepts and consulting service concepts.
  • Advising on the selection of suitable SAFe tools.
  • Creating dashboards and reports.
  • Using Atlassian Jira Software Datacenter, Atlassian Jira Service Management, Atlassian Confluence, Microsoft Teams, Structure Project Management on Scale, Advanced Roadmaps for Jira, EazyBI, SAFe and Agile Coaching.
Jan 2021 - Apr 2021

Atlassian Expert SAFe Support and Jira Upgrade

Thales

Position summary
Atlassian Expert SAFe Support and Jira Upgrade at Thales
Industries
Aerospace and Defense
Business areas
Information Technology
Project Management
  • Supporting SAFe activities after Go-Live.
  • Taking on the Scrum Master role for the team implementing SAFe.
  • Supporting the Jira upgrade with a focus on BigPicture and other relevant add-ons.
  • Advising on the selection and configuration of Jira add-ons.
  • Creating upgrade documentation and preparing the upgrade process.
  • Using Atlassian Jira, BigPicture, Advanced Roadmaps, SAFe, Scrum, iObeya, Confluence Rich Filters, Automation for Jira and Xray for Test Management.
Dec 2020 - Dec 2020

Project Manager Jira and BigPicture Prototype for Backlog Visualization

Sanofi

Position summary
Project Manager Jira and BigPicture Prototype for Backlog Visualization at Sanofi
Industries
Pharmaceutical
Business areas
Information Technology
Project Management
  • Creating a prototype to present best practices for visualizing and managing backlogs in Jira Cloud and BigPicture.
  • Introducing and demonstrating the possibilities for backlogs and boards in Jira Software Cloud and Next-Gen projects.
  • Presenting BigPicture features for visualizing and managing backlogs.
  • Implementing backlog boards with suitable filters and functions.
  • Implementing Gantt Chart, Program Backlog and Program Board in BigPicture.
  • Using Atlassian Jira Cloud, BigPicture, Automation for Jira, Trello and Scrum.
Jan 2020 - Mar 2020

Project Manager Prototype Implementation of Jira Service Desk and ITIL Processes

EOS

Position summary
Project Manager Prototype Implementation of Jira Service Desk and ITIL Processes at EOS
Industries
Banking and Finance
Business areas
Information Technology
Project Management
  • Prototypical implementation of Jira Service Desk to support the ITIL processes Incident, Change and Service Request.
  • Project management for the introduction of Jira Service Desk and the ITIL processes.
  • Planning, communication and execution of the project.
  • Providing process owners with professional and tool-related support.
  • Capturing and documenting the ITIL-based processes.
  • Using Atlassian Jira Service Desk or Jira Service Management, Atlassian Jira Software, Automation for Jira, ScriptRunner, EazyBI, Canned Responses Pro Templates for Jira, Extension for Jira, Queues for Jira, Refined for Jira and PRINCE2.
Jul 2019 - Dec 2020

Scrum Master SAFe Implementation and Jira-based Multi-Project Controlling

Thales

Position summary
Scrum Master SAFe Implementation and Jira-based Multi-Project Controlling at Thales
Industries
Aerospace and Defense
Business areas
Information Technology
Project Management
Explore Scrum Master
  • Consulting on the implementation of SAFe from a technical, tool and process perspective.
  • Scrum Master of the team responsible for SAFe implementation.
  • Introduction of SAFe-compliant and standardized multi-project management based on Jira and BigPicture.
  • Functional and technical consulting on Jira and add-on selection.
  • Delivery of training and creation of materials on Jira, Scrum and SAFe.
  • Support in portfolio management.
  • Implementation of Scrumban for optimized workflows.
  • Use of Atlassian Jira, BigPicture, Advanced Roadmaps, Agile Coaching, SAFe, Scrum, Scrumban, Xray for Test Management, iObeya, Automation for Jira, ScriptRunner, Bitbucket, Rich Filters, Epic Cloner for Jira, Outlook for Jira and Checklist for Jira.
Feb 2018 - Dec 2019

Project Manager Jira Service Desk and ITIL Implementation

DB Regio Bus

Position summary
Project Manager Jira Service Desk and ITIL Implementation at DB Regio Bus
Industries
Transportation
Business areas
Information Technology
Project Management
  • Support for the implementation of ITIL processes with the ITSM tool Jira Service Desk for Incident, Change, Service Asset and Configuration Management, Problem, Knowledge, Supplier Management, Service Level Management, Request Fulfilment, Service Portfolio Management and Release.
  • Modeling of ITIL processes in Unified Modeling Language and Business Process Model and Notation.
  • Creation of a concept for introducing Jira in the helpdesk.
  • Configuration of ITIL processes in Jira as well as consulting and implementation of request management and helpdesk processes.
  • Documentation of processes and work instructions.
  • Establishment of a Configuration Management System and a CMDB.
  • Adaptation of Jira to functional requirements.
  • Definition of standardized KPI reports and creation of dashboards in Jira.
  • Management of the Jira platform service provider, including requirements gathering and forwarding.
  • Delivery of Jira and ITIL training for ITC employees and business departments.
  • Establishment of Confluence as a knowledge base and collaboration tool.
  • Preparation and delivery of workshops on ITIL processes and Jira.
  • Use of Atlassian Jira Service Desk or Jira Service Management, Atlassian Confluence, EazyBI, Insight, BigPicture, Automation for Jira, Canned Responses Pro Templates for Jira, Refined for Jira, Extension for Jira, BPMN, UML, ITIL and PRINCE2.
Dec 2017 - Jun 2018

Project Manager Implementation of New Business Processes

Skytron Energy

Position summary
Project Manager Implementation of New Business Processes at Skytron Energy
Industries
Energy
Business areas
Information Technology
Project Management
Supply Chain Management
  • Definition and implementation of a delivery process across several business areas as well as a service partner process for integrating external providers.
  • Introduction of Jira Service Desk and Confluence to support the new business processes.
  • Design and implementation of the processes in Jira in close coordination with the departments involved.
  • Implementation of improvements to the support process.
  • Regular reporting to department managers on project progress.
  • Use of ITIL, Scrum, Atlassian Jira Service Desk or Jira Service Management and Atlassian Confluence.
Jan 2017 - Dec 2017

Scrum Master ETL Migration and Data Governance Implementation

Wüstenrot

Position summary
Scrum Master ETL Migration and Data Governance Implementation at Wüstenrot
Industries
Banking and Finance
Business areas
Business Intelligence
Information Technology
Project Management
Explore Scrum Master
  • Responsibility as Project Manager and Scrum Master for the end-to-end delivery of an ETL migration solution and communication with all stakeholders.
  • Migration of the ETL processes for the shared data warehouse from IBM DB2/SQW to IBM Information Server or DataStage.
  • Establishment of data lineage in the IBM Information Server Governance Catalogue in accordance with banking regulations, including BCBS239.
  • Coordination of a team of eight people (customer project manager/team lead, testers, developers, consultants).
  • Coordination of the team's daily work as Scrum Master and central point of contact for the customer.
  • Creation of project documentation, including meeting minutes, customer presentations and handover documentation.
  • Budget control and reporting.
  • Use of Atlassian Jira, Scrum, Agile Coaching, Google Data Studio, Google Sheets and Asana.
Jul 2016 - Nov 2016

Project Manager Implementation of DaaS and VCloud Services and ITSM Design, Implementation and Optimization

Hosting Company

Position summary
Project Manager Implementation of DaaS and VCloud Services and ITSM Design, Implementation and Optimization at Hosting Company
Industries
Information Technology
Business areas
Information Technology
Operations
Project Management
  • Establishment of a separate infrastructure for Desktop as a Service and introduction of VCloud services.

  • Setup and documentation of processes for onboarding new customers and ongoing maintenance.

  • Management and creation of onboarding processes and related documentation.

  • Active participation in design documentation and coordination of design approval by stakeholders.

  • Performance of general project management activities, weekly meetings and status reports.

  • Responsibility for all project-related documents.

  • Improvement of existing ITIL processes for Change Management, Incident Management and Problem Management based on best practices and customer feedback.

  • Creation of ITIL- and ISO/IEC 27001-compliant process documentation.

  • Design and implementation of governance and knowledge management structures.

  • Setup of an intranet for company purposes.

  • Creation and maintenance of internal documentation in accordance with ISO/IEC 27001 as well as development of employee onboarding and offboarding processes.

  • Creation of an initial design proposal and final design documentation, including stakeholder coordination.

  • Content and asset management as well as review and update of existing process documentation.

  • Creation of new documents and taking on the escalation role for project-related questions.

  • Delivery of weekly meetings and status reports.

  • Optimization of Change Management, including an updated process, RFC template, maintenance window and related documentation.

  • Optimization of Incident Management with post-incident review updates, introduction of critical incidents and guidelines for customer communication as well as SLA updates.

  • Establishment of proactive Problem Management, including documentation and support for organizational development in defining and refining roles.

  • Use of Zoho Manage Engine, ITIL, VMware and PRINCE2.

Feb 2016 - Jun 2016

ITIL Expert and Project Manager for ITIL Process Integration, ServiceNow Implementation and Optimization of Developer Onboarding

Paysafe

Position summary
ITIL Expert and Project Manager for ITIL Process Integration, ServiceNow Implementation and Optimization of Developer Onboarding at Paysafe
Industries
Banking and Finance
Business areas
Information Technology
Project Management
  • Implementation of a common process understanding for Change Management, Incident Management and Service Asset and Configuration Management across all business units.

  • Introduction of ServiceNow as a central service management tool and integration of existing process and tool knowledge from Jira and Manage Engine.

  • Conducting workshops to gather and clarify requirements.

  • Comparison and analysis of the documentation of existing processes and practices.

  • Advising on the implementation and improvement of ITIL processes and presenting possible best-practice approaches.

  • Reviewing, updating and creating new documentation for Change and Incident Management processes.

  • Weekly updates and meetings with stakeholders.

  • Conducting training sessions and providing process and tool overviews for employees.

  • Defining and implementing roles in the ITIL processes.

  • Resolving and standardizing company-wide onboarding processes for development teams in Sofia, Montreal and Calgary, including training and access rules for shared platforms and tools.

  • Defining responsibilities and roles in the onboarding process.

  • Conducting workshops to gather and clarify requirements.

  • Creating and coordinating onboarding documentation with stakeholders.

  • Developing a user management process.

  • Managing the development of the agreed design and taking on the escalation role for project-related questions.

  • Conducting weekly meetings and preparing status reports.

  • Responsibility for all project-related documents.

  • Use of ServiceNow, Atlassian Jira, Atlassian Confluence, Bamboo, Bitbucket, Zoho Manage Engine, ITIL and PRINCE2.

Jan 2013 - Dec 2015

Project Manager for Continuous Service Delivery and Improvement Program

Danske Bank

Position summary
Project Manager for Continuous Service Delivery and Improvement Program at Danske Bank
Industries
Banking and Finance
Business areas
Information Technology
Project Management
  • Managing a program for stable service delivery and the early and preventive identification of showstoppers, gaps and improvement opportunities in all implemented ITIL processes (Service Level Management, Change Management, Capacity Management, Availability Management, Incident Management, Problem Management, Configuration Management).
  • Improving communication, collaboration and coordination between Delivery, Processes and Account Business Management.
  • Providing improvement and solution plans.
  • Developing the overall process and solution design.
  • Escalation point for all solution- and project-scope-related questions.
  • Assessing existing account processes and Account Business Management.
  • Developing a new communication structure and suggestions for improving collaboration.
  • Creating extensive process documentation.
  • Conducting general project management activities, weekly meetings and status reports.
  • Responsibility for all project-related documents.
  • Use of HP Service Manager SM9, ITIL and PRINCE2.

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Transportation, Aerospace and Defense, Information Technology, Utilities, and Chemical.

Banking and Finance
Transportation
Aerospace and Defense
Information Technology
Utilities
Chemical
Profile match chart

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Business Intelligence, Quality Assurance, Supply Chain Management, and Operations.

Information Technology
Project Management
Business Intelligence
Quality Assurance
Supply Chain Management
Operations
Profile match chart

Summary

Highly qualified IT consultant with proven experience supporting companies in improving their IT service delivery and project execution through agile principles and best-practice frameworks. Expertise in implementing and optimizing Atlassian and ServiceNow solutions, combined with in-depth knowledge of ITIL, Scrum and SAFe methodologies. Certified ITIL trainer, Agile Coach and active member of the Atlassian User Group in Bulgaria.

Skills

  • Itil 4 & Verism Implementation (Itsm Service Management Standardization) In Various Organizations

  • Agile Project Management And Coaching (Scrum, Kanban, Safe, Scrumban)

  • Atlassian & Servicenow Expertise: Jira, Confluence, Jira Service Management, Bigpicture, Eazybi (Implementation Of Agile Frameworks)

  • Interface Coordination And Supplier Management

  • Devops & Continuous Integration (Ci)

  • Industry Experience: Bpo, It, Logistics, Banking, Fintech, Automotive, Pharmaceuticals, Energy

Languages

Bulgarian
Native
German
Advanced
English
Advanced
Hungarian
Advanced

Education

Oct 2003 - Jun 2004

Sofia University “St. Kliment Ohridski”

Master Hungarian Studies and Translation · Hungarian Studies and Translation

Oct 1999 - Jun 2003

Sofia University “St. Kliment Ohridski”

Bachelor Hungarology · Hungarology

Oct 1994 - Jun 1998

Foreign Language High School

Secondary School Diploma

Certifications & licenses

AI Governance certification

Securiti AI

AI-Powered Service desk Masterclass

Peoplecert

Get The Most Out Of Rovo - Atlassian

Atlassian

ITIL Managing Professional Transition - Product, Service, Experience VERSION5

ITIL Managing Professional VERSION5

ITIL Master VERSION5

AI For Project Managers

StormWind Studios

AI Unlocked

Peoplecert

Agile Unlocked In The AI Era

Peoplecert

Certified OKR Coach

Managing Value Streams & Customer Experiences

Peoplecert

Mastering ITSM AI Solutions

Peoplecert

Mastering Project Delivery

Peoplecert

Mastering Project Priorities

Peoplecert

PRINCE2 Agile Expert VERSION2

PRINCE2 Agile Foundation Certificate VERSION2

PRINCE2 Agile Practitioner Certificate VERSION2

PRINCE2 Agile Templates

Peoplecert

SAFe Skill - Accelerating ART Flow

SAFe Skill - Accelerating Team Flow

SAFe Skill - Creating Effective Roadmaps

SAFe Skill - Cultivating High-Performing Teams

SAFe Skill - Developing Product Strategy And Vision

SAFe Skill - Developing The Portfolio Strategy

SAFe Skill - Empowering SPCs With AI

SAFe Skill - Establishing Team And ART Kanban Systems

SAFe Skill - Exploring The Release Train Engineer Role

SAFe Skill - Facilitating Alignment Events For The ART

SAFe Skill - Facilitating An Inspect & Adapt Event

SAFe Skill - Measuring Team And ART Flow

SAFe Skill - Organizing The Portfolio Around Value

SAFe Skill - Prioritizing The ART Backlog

SAFe Skill - Writing Effective Features In SAFe®

SAFe Skill - Writing Effective OKRs In SAFe®

SAFe Skill- Aligning Portfolio Stakeholders And Participants

SAFe Skill- Empowering Scrum Masters With AI

SAFe Skill- Introduction To Lean Portfolio Management

SAFe Skill- Operating A SAFe Portfolio

SaFe Skill - Empowering Product Owners With AI

Safe Skill - Empowering Portfolio Leadership With AI

Generative AI Overview For Project Managers

ITIL 4 Master

Lego Serious Play Certified Facilitator

SAFe Skill - Design Thinking Fundamentals

SAFe Skill - Understanding And Improving Flow

Certified Agile HR Enabler /AHRA/Trainer Enablement

ICAgile Certified Professional Coaching Agile Transformations -ICP-CAT

ICAgile Certified Professional Enterprise Agile Coaching – ICP-ENT

ICAgile Certified Professional Agile Coaching - ICP-ACC

ICAgile Certified Professional Agile Team Facilitation - ICP-ATF

Miro Collaborative Meetings

Miro Essentials

Professional Scrum Master II (PSM II)

SAFe® Remote Trainer

ITIL 4 Managing Professional (MP)

ITIL 4 Managing Professional Transition

Certified Agile Service Manager

DevOps Institute

ITIL V3 Expert

ITIL V3 Intermediate Continual Service Improvement

ITIL V3 Intermediate Design

ITIL V3 Intermediate Strategy

ITIL V3 Managing Across The Lifecycle

ITIL V3 Intermediate Operation

ITIL V3 Intermediate Transition

Statistics

Experience

Total positions 22
Experience in Banking and Finance 7 y
Avg length 8 m
Longest experience 2 y 11 m

Expertise

Recent roles Jira Training and Creation of Jira Manuals, ITIL Coach and ITSM Assessment Consultant, ITIL Service Portfolio & Service Catalog Consultant
Main industries Banking and Finance, Transportation, Aerospace and Defense
Main business areas Information Technology, Project Management, Business Intelligence

Qualifications

Certifications earned 88

Profile

Member since
Last update
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Frequently asked questions

Have questions? Find more information here.

Radosveta is based in Sofia, Bulgaria.

Radosveta speaks the following languages: Bulgarian (Native), German (Advanced), English (Advanced), Hungarian (Advanced).

Radosveta has at least 12 years of experience. During this time, Radosveta has worked in at least 22 different roles and for 21 different companies. The average length of individual experience is 1 year and 7 months. Note that Radosveta may not have shared all experience and actually has more experience.

Based on recent experience, Radosveta would be well-suited for roles such as: Jira Training and Creation of Jira Manuals, ITIL Coach and ITSM Assessment Consultant, ITIL Service Portfolio & Service Catalog Consultant.

Radosveta's most recent position is Jira Training and Creation of Jira Manuals at ML Group.

In recent years, Radosveta has worked for ML Group, Enery, 50Hertz, Sächsische Aufbaubank, and Röhm GmbH.

Radosveta is most experienced in industries like Banking and Finance, Transportation, and Aerospace and Defense. Radosveta also has some experience in Information Technology, Chemical, and Utilities.

Radosveta is most experienced in business areas like Information Technology, Project Management, and Business Intelligence. Radosveta also has some experience in Supply Chain Management, Operations, and Quality Assurance.

Radosveta has recently worked in industries like Banking and Finance, Transportation, and Chemical.

Radosveta has recently worked in business areas like Information Technology, Project Management, and Quality Assurance.

Radosveta attended Sofia University “St. Kliment Ohridski” for Hungarian Studies and Translation.

Radosveta has 88 certificates. Among them, these include: AI Governance certification, AI-Powered Service desk Masterclass, and Get The Most Out Of Rovo - Atlassian.

Radosveta is immediately available full-time for suitable projects.

Daily rate distribution

0% 25% 50% 75% 100%
40% of experts charge less than €480 per day.
20% of experts charge between €480 and €640 per day.
10% of experts charge between €800 and €960 per day.
30% of experts charge €960 or more per day.
<€480 €480-​640 €800-​960 €960+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 624 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 500 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 26 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.