Radosveta Delcheva - Jira Trainer and Handbook Author

Q: Where is Radosveta based?

Radosveta is based in Sofia, Bulgaria .

Q: What languages does Radosveta speak?

Radosveta speaks the following languages: Bulgarian (Native), German (Advanced), English (Advanced), Hungarian (Advanced) .

Q: How many years of experience does Radosveta have?

Radosveta has at least 12 years of experience. During this time, Radosveta has worked in at least 22 different roles and for 21 different companies . The average length of individual experience is 1 year and 7 months . Note that Radosveta may not have shared all experience and actually has more experience.

Q: What is Radosveta's latest experience?

Radosveta's most recent position is Jira Training and Creation of Jira Manuals at ML Gruppe .

Q: What companies has Radosveta worked for in recent years?

In recent years, Radosveta has worked for ML Gruppe , Enery , 50Hertz , Sächsische Aufbaubank , and Röhm GmbH .

Q: Which industries is Radosveta most experienced in?

Radosveta is most experienced in industries like Banking and Finance , Transportation , and Aerospace and Defense . Radosveta also has some experience in Information Technology , Chemical , and Utilities .

Q: Which business areas is Radosveta most experienced in?

Radosveta is most experienced in business areas like Information Technology , Project Management , and Business Intelligence . Radosveta also has some experience in Supply Chain Management , Operations , and Quality Assurance .

Q: Which industries has Radosveta worked in recently?

Radosveta has recently worked in industries like Banking and Finance , Transportation , and Chemical .

Q: Which business areas has Radosveta worked in recently?

Radosveta has recently worked in business areas like Information Technology , Project Management , and Quality Assurance .

Recommended expert

Available

Sofia, Bulgaria

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Experience

Jan 2026 - Mar 2026

3 months

Jira Training and Creation of Jira Manuals

ML Gruppe

Development of structured Jira training programs for different target groups such as end users, project administrators, and Jira administrators.
Delivery of Jira training for end users.
Creation of two Jira manuals for end users and Jira administrators, usable as training material and for self-service.
Use of Atlassian Jira Software, Atlassian Confluence, Microsoft Teams, and Microsoft Office including PowerPoint.

Sep 2025 - Oct 2025

2 months

ITIL Coach and ITSM Assessment Consultant

Enery

Conducted a comprehensive assessment of IT Service Management practices including processes, KPIs, SLAs, CSAT metrics, and ITIL maturity.
Analyzed implemented ITIL processes and assessed KPI effectiveness (First Contact Resolution, response times, Customer Satisfaction) as well as matched SLAs with business requirements.
Performed benchmarking against similarly sized companies, including analysis of the IT-to-employee ratio and cost per ticket.
Reviewed the Jira-based ITSM implementation and identified improvement areas regarding integrations, reporting, service extensions, and add-ons.
Advised on monitoring and reporting of Modern Workplace metrics (Copilot, Teams, SharePoint, Loop, etc.).
Developed proposals to increase ITIL awareness through training and coaching for technical and non-technical teams.
Designed AI-supported ITSM improvements, including evaluation of Rovo and automation features.
Prepared and facilitated stakeholder workshops and consolidated the results into prioritized action recommendations.
Created comprehensive documentation with an executive summary, prioritized improvements, and implementation examples.
Used ITIL v3, ITIL 4, Microsoft Teams, Atlassian Confluence, Atlassian Jira Service Management, and PowerPoint.

Jun 2025 - Dec 2025

7 months

ITIL Service Portfolio & Service Catalog Consultant

50Hertz

Supported a strategic digitalization initiative to further develop the service definition framework according to ITIL 4 best practices.
Strengthened service portfolio management and optimized the service catalog structure (Level 2 to Level 5), including governance, roles, and interfaces between central and local services.
Built the service portfolio process based on ITIL v3 and ITIL 4 with clear role allocation at group and local level.
Revised and expanded the service catalog, including closing gaps, analyzing redundancy, and considering operational requirements.
Reviewed, structured, and documented services (service descriptions, specifications, functional overviews, dependencies, roadmaps).
Carried out a proof of concept for implementing cloud service requests in Ivanti based on the defined service catalog.
Identified organizational change needs and helped shape the roadmap for transformation activities.
Coordinated stakeholders across departments with architecture, operations, and transformation programs.
Worked as an ITIL 4 Subject Matter Expert to align with the Service Value System and promote shared value creation.
Used ITIL v3, ITIL 4, Ivanti, Atlassian Confluence, Microsoft Teams, and PowerPoint.

Jun 2024 - Aug 2024

3 months

Process Manager for Process Improvement and Transition to ITIL 4

Sächsische Aufbaubank

Supported the improvement and transition of existing IT Service Management process descriptions (Service Catalog Management, IT Service Continuity Management, Service Asset and Configuration Management, Service Level Management, Capacity Management, Change Management) into the TopEase tool in line with ITIL 4.
Analyzed and reviewed existing process documentation to identify and implement improvement opportunities.
Created and improved process documentation, including the mapping of dependencies to other processes.
Combined sub-processes from different technical manuals into consistent end-to-end processes according to stakeholder requirements.
Created the Application Management concept and introduced the process.
Used ITIL v3, ITIL 4, SharePoint, Atlassian Confluence, Draw.io, BPMN, and TopEase.

Apr 2024 - Dec 2024

9 months

ITIL Process Designer, Project Manager, Scrum Master and Agile Coach

Röhm GmbH

Led the implementation and optimization of IT Service Management processes in ServiceNow with a focus on continuous improvement and agile ways of working.
Defined the current state and developed a concept to improve ITIL processes in ServiceNow.
Created a governance concept with clear responsibilities and roles in ITSM.
Created process documentation for Scrum and ITIL processes.
Delivered training and webinars on Scrum and ITIL practices.
Provided Agile Coaching to improve team performance.
Established Scrum practices, reporting, and agile ways of working in the company.
Took on the Scrum Master role for two teams and facilitated all Scrum events (daily, stand-ups, retrospectives, sprint planning, grooming).
Introduced Scrum in additional teams.
Created and introduced test management.
Project management and stakeholder management.
Used ITIL, Scrum, ServiceNow, Agile Coaching, Microsoft Teams, and SharePoint.

Aug 2022 - Dec 2024

2 years 5 months

Project Manager for ITIL Process Implementation

FlatexDeGiro

Project lead for the design and implementation of the ITIL processes Service Catalog Management and Service Request Management.
Assessment of the current status of the processes and development of an improvement and implementation concept.
Definition of roles and responsibilities for the new ITIL processes.
Creation of process documentation in Confluence as well as with Draw.io, PowerPoint and Excel.
Selection of the right tool and implementation of the processes in Jira Service Management.
Definition of dependencies to other ITIL processes.
Support with the introduction of SLAs and KPIs as well as negotiations with service providers.
Stakeholder management and general project management activities.
Active participation in audit preparation with suggestions for possible improvements.
Collaboration with the IT Service Enterprise Architecture team.
Coordination of effort and close collaboration with Knowledge Management to create training and documentation.
Use of ITIL, Atlassian Jira Software, Atlassian Jira Service Management, Atlassian Confluence, Draw.io, BPMN, Cisco Webex, PRINCE2 and TOGAF.

Nov 2021 - Mar 2023

1 year 5 months

Scrum Master

DB Cargo

Took on the Scrum Master role for four teams to improve processes and tools and to run Scrum events.
Ensured the implementation of Scrum rules and compliance with the Scrum process in the project team.
Ensured software delivery in the required quality while following all standards.
Secured team discipline for handling agile projects.
Recorded all obstacles in the impediment backlog and actively removed them.
Moderated agile meetings such as sprint planning and retrospectives.
Acted as a mediator and supporter (facilitator) and ensured the flow of information between the Product Owner and the development team.
Monitored the status of Scrum artifacts (Product Backlog, Sprint Backlog, Burndown Charts) and tracked the Definition of Done.
Reported on the status of all sprint-related metrics.
Determined and tracked team capacity and velocity for sprint planning.
Prepared and delivered trainings and webinars on introducing Scrum.
Created Scrum documentation in SharePoint and Confluence.
Used Scrum, Agile Coaching, Atlassian Jira Software, Atlassian Confluence, SharePoint, Microsoft Teams and Structure Project Management on Scale.

Nov 2021 - Dec 2021

2 months

Atlassian Expert Atlassian Xray Test Management PoC

NDLB

Supported the design of a proof of concept for the implementation of Xray Test Management based on customer requirements and the existing Jira infrastructure.
Advised the requirements and test management teams on Jira standards and Xray Test Management for Jira.
Reviewed and assessed the current test processes and test documentation.
Supported the design of the implementation roadmap for Xray.
Prepared the PoC concept and proposed the implementation.
Used Scrum, Xray Test Management for Jira, Atlassian Jira Software, Atlassian Confluence and Microsoft Teams.

Sep 2021 - Dec 2021

4 months

ITIL Expert ITIL 4 Implementation and Process Improvement

LBBW

Supported building a better understanding of ITIL 4 as a framework and its possibilities in the banking environment.
Aligned the IT process landscape and IT processes with ITIL 4 practices.
Carried out an assessment and gap analysis of the existing processes.
Prioritized the need for action based on risk and carried out step-by-step transformation while considering regulatory requirements and managing outsourcing partners.
Defined effective controls and KPIs, monitored processes and reported, followed up and escalated control results.
Established controls as a measurement tool for quality and risk.
Supported quality management in steering IT based on ambition levels and quality/risk.
Developed dashboards with forward-looking KPIs and realigned the continuous improvement process.
Used ITIL v3, ITIL 4, workshops and Cisco Webex.

Aug 2021 - Oct 2021

3 months

Project Manager Jira Implementation and Workflow Optimization

Marcom Engine

Project management and Atlassian Jira consulting for the implementation of projects, processes, workflows, reporting, forms and add-ons in Jira.
Central coordination and project management of the Jira rollout.
Design and development of an overall workflow in Jira.
Implementation of guidelines, standards and processes in the system.
Continuous monitoring and optimization of workflows as well as decision-making processes between central and local activities.
Documentation of all solutions in Confluence.
Close collaboration with the central PMO and other central units.
Delivery of onboardings and trainings on Jira and the new processes.
Use of Atlassian Jira Software, Scrum, Confluence, Automation for Jira, Issue Templates for Jira, ProForma Forms & Checklist for Jira and Advanced Roadmaps for Jira.

May 2021 - Jul 2021

3 months

Project Manager and ITIL Expert for Onboarding Process Managers

Olympus

Support with onboarding process managers for Incident Management, Major Incident Management, Knowledge Management, and Request Fulfilment.
Prepare managers for new roles through workshops and ITIL training.
Create a register for continuous improvements.
Design and document the onboarding processes.
Run workshops and training sessions and coordinate relevant departments and roles.
Build a knowledge base and communication channels.
Create dashboards and reporting.
Use ServiceNow, ITIL, and Microsoft Teams.

Jan 2021 - May 2021

5 months

Project Manager for SAFe Implementation and Atlassian Configuration

Volkswagen

Support with implementing the SAFe framework as well as Jira and Confluence concepts, configuration, and installation.
Project management and coordination of the SAFe implementation in Jira.
Gather requirements and create proof of concepts in Jira and Confluence.
Design and adapt Jira and Confluence to SAFe.
Create and implement permission concepts and consulting service concepts.
Advise on selecting suitable SAFe tools.
Create dashboards and reporting.
Use Atlassian Jira Software Datacenter, Atlassian Jira Service Management, Atlassian Confluence, Microsoft Teams, Structure Project Management on Scale, Advanced Roadmaps for Jira, EazyBI, SAFe, and Agile Coaching.

Jan 2021 - Apr 2021

4 months

Atlassian Expert for SAFe Support and Jira Upgrade

Thales

Support SAFe activities after go-live.
Take on the Scrum Master role for the team during SAFe implementation.
Support the Jira upgrade with a focus on BigPicture and other relevant add-ons.
Advise on selecting and configuring Jira add-ons.
Create upgrade documentation and prepare the upgrade process.
Use Atlassian Jira, BigPicture, Advanced Roadmaps, SAFe, Scrum, iObeya, Confluence Rich Filters, Automation for Jira, and Xray for Test Management.

Dec 2020 - Dec 2020

1 month

Project Manager Jira and BigPicture Prototype for Backlog Visualization

Sanofi

Create a prototype to show best practices for visualizing and managing backlogs in Jira Cloud and BigPicture.
Introduce and demonstrate the options for backlogs and boards in Jira Software Cloud and next-gen projects.
Present BigPicture features for visualizing and managing backlogs.
Implement backlog boards with suitable filters and features.
Implement Gantt Chart, Program Backlog, and Program Board in BigPicture.
Use Atlassian Jira Cloud, BigPicture, Automation for Jira, Trello, and Scrum.

Jan 2020 - Mar 2020

3 months

Project Manager Prototype Implementation of Jira Service Desk and ITIL Processes

EOS

Prototype implementation of Jira Service Desk to support the ITIL processes Incident, Change, and Service Request.
Project management for the introduction of Jira Service Desk and the ITIL processes.
Planning, communication, and execution of the project.
Support service process owners with both process and tool topics.
Capture and document the ITIL-based processes.
Use Atlassian Jira Service Desk or Jira Service Management, Atlassian Jira Software, Automation for Jira, ScriptRunner, EazyBI, Canned Responses Pro Templates for Jira, Extension for Jira, Queues for Jira, Refined for Jira, and PRINCE2.

Jul 2019 - Dec 2020

1 year 6 months

Scrum Master SAFe implementation and Jira-based multi-project controlling

Thales

Consulting on the implementation of SAFe from a technical, tool, and process perspective.
Scrum Master of the team for the SAFe implementation.
Introduction of a SAFe-compliant and standardized multi-project control system based on Jira and BigPicture.
Business and technical consulting on Jira and add-on selection.
Conducting training sessions and creating materials on Jira, Scrum, and SAFe.
Support in portfolio management.
Implementation of Scrumban for optimized workflows.
Use of Atlassian Jira, BigPicture, Advanced Roadmaps, Agile Coaching, SAFe, Scrum, Scrumban, Xray for Test Management, iObeya, Automation for Jira, ScriptRunner, Bitbucket, Rich Filters, Epic Cloner for Jira, Outlook for Jira, and Checklist for Jira.

Feb 2018 - Dec 2019

1 year 11 months

Project manager Jira Service Desk and ITIL implementation

DB Regio Bus

Support in the implementation of ITIL processes with the ITSM tool Jira Service Desk for Incident, Change, Service Asset and Configuration Management, Problem, Knowledge, Supplier Management, Service Level Management, Request Fulfilment, Service Portfolio Management, and Release.
Modeling of the ITIL processes in Unified Modeling Language and Business Process Model and Notation.
Creation of a concept for introducing Jira in the helpdesk.
Setup of the ITIL processes in Jira as well as consulting and implementation of the request management and helpdesk processes.
Documentation of the processes and work instructions.
Setup of a Configuration Management System and a CMDB.
Adaptation of Jira to the business requirements.
Definition of standardized KPI reports and creation of dashboards in Jira.
Management of the Jira platform service provider including requirements gathering and handover.
Conducting Jira and ITIL training for IT and communications employees and business departments.
Building Confluence as a knowledge base and collaboration tool.
Preparation and delivery of workshops on ITIL processes and Jira.
Use of Atlassian Jira Service Desk or Jira Service Management, Atlassian Confluence, EazyBI, Insight, BigPicture, Automation for Jira, Canned Responses Pro Templates for Jira, Refined for Jira, Extension for Jira, BPMN, UML, ITIL, and PRINCE2.

Dec 2017 - Jun 2018

7 months

Project manager implementation of new business processes

Skytron Energy

Definition and implementation of a delivery process across multiple business units as well as a service partner process for integrating external vendors.
Introduction of Jira Service Desk and Confluence to support the new business processes.
Design and implementation of the processes in Jira in close coordination with the involved departments.
Implementation of improvements in the support process.
Regular reporting to department heads on project progress.
Use of ITIL, Scrum, Atlassian Jira Service Desk or Jira Service Management, and Atlassian Confluence.

Jan 2017 - Dec 2017

1 year

Scrum Master ETL migration and implementation of data governance

Wüstenrot

Responsibility as project manager and Scrum Master for the end-to-end delivery of an ETL migration solution and communication with all stakeholders.
Migration of the ETL processes for the shared data warehouse from IBM DB2/SQW to IBM Information Server or DataStage.
Establishment of data lineage in the IBM Information Server Governance Catalogue according to banking regulations including BCBS239.
Coordination of a team of eight people (project manager/team lead of the customer, testers, developers, consultants).
Coordination of the team's daily work as Scrum Master and main point of contact for the customer.
Creation of project documentation including meeting minutes, customer presentations, and handover documentation.
Budget control and reporting.
Use of Atlassian Jira, Scrum, Agile Coaching, Google Data Studio, Google Sheets, and Asana.

Jul 2016 - Nov 2016

5 months

Project manager implementation of DaaS and VCloud services and ITSM design, implementation, and optimization

Hosting company

Setup of a separate infrastructure for Desktop as a Service and introduction of VCloud services.
Setup and documentation of the processes for onboarding new customers and ongoing maintenance.
Lead and create onboarding processes as well as supporting documentation.
Active involvement in design documentation and coordination of design approval by stakeholders.
Carrying out general project management activities, weekly meetings, and status reports.
Responsibility for all project-related documents.
Improvement of existing ITIL processes for Change Management, Incident Management, and Problem Management based on best practices and customer feedback.
Creation of process documentation compliant with ITIL and ISO/IEC 27001.
Design and implementation of governance and knowledge management structures.
Setup of an intranet for company purposes.
Creation and maintenance of internal documentation in line with ISO/IEC 27001 as well as development of on- and offboarding processes for employees.
Creation of an initial design proposal and final design documentation including stakeholder alignment.
Content and asset management as well as review and update of existing process documentation.
Creation of new documents and taking over the escalation role for project-related questions.
Conducting weekly meetings and status reports.
Optimization of Change Management including updated process, RFC template, maintenance window, and related documentation.
Optimization of Incident Management with Post-Incident Review updates, introduction of critical incidents and customer communication guidelines as well as SLA updates.
Setup of proactive Problem Management including documentation and support for organizational development in role definition and refinement.
Use of Zoho Manage Engine, ITIL, VMware, and PRINCE2.

Feb 2016 - Jun 2016

5 months

ITIL expert and project manager for ITIL process integration, ServiceNow implementation, and optimization of developer

Paysafe

Implementation of a shared understanding of the processes for Change Management, Incident Management, and Service Asset and Configuration Management across all business units.
Introduction of ServiceNow as the central service management tool and integration of existing process and tool know-how from Jira and Manage Engine.
Conducting workshops for requirements gathering and clarification.
Review and analysis of the documentation for existing processes and practices.
Advising on the implementation and improvement of ITIL processes and presenting possible best-practice approaches.
Review, update, and creation of new documentation for Change and Incident Management processes.
Weekly updates and meetings with stakeholders.
Conducting training sessions and process and tool overviews for employees.
Definition and implementation of roles in the ITIL processes.
Resolution and standardization of company-wide onboarding processes for development teams in Sofia, Montreal, and Calgary, including training and access rules for shared platforms and tools.
Definition of responsibilities and roles in the onboarding process.
Conducting workshops for requirements gathering and clarification.
Creating and aligning onboarding documentation with stakeholders.
Development of a user management process.
Managing the development of the agreed design and taking on the escalation role for project-related questions.
Conducting weekly meetings and creating status reports.
Responsibility for all project-related documents.
Use of ServiceNow, Atlassian Jira, Atlassian Confluence, Bamboo, Bitbucket, Zoho Manage Engine, ITIL, and PRINCE2.

Jan 2013 - Dec 2015

3 years

Project manager for continuous service delivery and improvement program

Danske Bank

Management of a program for stable service delivery and the early and preventive identification of showstoppers, gaps, and improvement opportunities in all implemented ITIL processes (Service Level Management, Change Management, Capacity Management, Availability Management, Incident Management, Problem Management, Configuration Management).
Improvement of communication, collaboration, and alignment between delivery, processes, and account business management.
Provision of improvement and solution plans.
Development of the overall process and solution design.
Escalation point for all solution-related and project scope-related questions.
Assessment of existing account processes and account business management.
Development of a new communication structure and suggestions for improving collaboration.
Creation of extensive process documentation.
Carrying out general project management activities, weekly meetings, and status reports.
Responsibility for all project-related documents.
Use of HP Service Manager SM9, ITIL, and PRINCE2.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Transportation, Aerospace and Defense, Information Technology, Utilities, and Chemical.

Banking and Finance

Transportation

Aerospace and Defense

Information Technology

Utilities

Chemical

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Business Intelligence, Quality Assurance, Supply Chain Management, and Operations.

Information Technology

Project Management

Business Intelligence

Quality Assurance

Supply Chain Management

Operations

Summary

Highly qualified IT consultant with proven experience in helping companies improve their IT service delivery and project execution through agile principles and best-practice frameworks. Expertise in implementing and optimizing Atlassian and ServiceNow solutions, combined with strong knowledge of ITIL, Scrum, and SAFe methodologies. Certified ITIL trainer, Agile Coach, and active member of the Atlassian User Group in Bulgaria.

Skills

Itil 4 & Verism Implementation (Itsm Service Management Standardization) In Various Organizations
Agile Project Management And Coaching (Scrum, Kanban, Safe, Scrumban)
Atlassian & Servicenow Expertise: Jira, Confluence, Jira Service Management, Bigpicture, Eazybi (Implementation Of Agile Frameworks)
Interface Management And Vendor Management
Devops & Continuous Integration (Ci)
Industry Experience: Bpo, It, Logistics, Banking, Fintech, Automotive, Pharmaceuticals, Energy

Languages

Bulgarian

Native

German

Advanced

English

Advanced

Hungarian

Advanced

Education

Oct 2003 - Jun 2004

Sofia University "St. Kliment Ohridski"

Master's in Hungarian Studies and Translation · Hungarian Studies and Translation · Sofia, Bulgaria

Oct 1999 - Jun 2003

Sofia University "St. Kliment Ohridski"

Bachelor's in Hungarian Studies · Hungarian Studies · Sofia, Bulgaria

Oct 1994 - Jun 1998

Foreign Language High School

Secondary School Diploma · Shumen, Bulgaria

Certifications & licenses

Get The Most Out Of Rovo - Atlassian

ISTQB@Certified Tester Foundation Level

ITIL AI Governance Unlocked

Peoplecert

ITIL Managing Professional Transition - Product, Service, Experience VERSION5

ITIL Managing Professional VERSION5

ITIL Master VERSION5

ITIL Practice Manager VERSION5

ITIL Strategic Leader VERSON5

ITIL Transformation VERSION5

Project Management Professional (PMP)®

AI For Project Managers

StormWind Studios

AI Unlocked

Peoplecert

Agile Unlocked In The AI Era

Peoplecert

Certified OKR Coach

Ensuring /ITIL/ Practices Success

Peoplecert

Exploring ITIL 4 Practice

Peoplecert

Managing Value Streams & Customer Experiences

Peoplecert

Mastering ITSM AI Solutions

Peoplecert

Mastering Project Delivery

Peoplecert

Mastering Project Priorities

Peoplecert

PRINCE2 Agile Expert VERSION2

PRINCE2 Agile Foundation Certificate VERSION2

PRINCE2 Agile Practitioner Certificate VERSION2

PRINCE2 Agile Templates

Peoplecert

PRINCE2 Foundation VERSION 7

PRINCE2 Practitioner VERSION 7

PRINCE2 Project Management VERSION 7

SAFe Skill - Accelerating ART Flow

SAFe Skill - Accelerating Team Flow

SAFe Skill - Creating Effective Roadmaps

SAFe Skill - Cultivating High-Performing Teams

SAFe Skill - Developing Product Strategy And Vision

SAFe Skill - Developing The Portfolio Strategy

SAFe Skill - Empowering SPCs With AI

SAFe Skill - Establishing Team And ART Kanban Systems

SAFe Skill - Exploring The Release Train Engineer Role

SAFe Skill - Facilitating Alignment Events For The ART

SAFe Skill - Facilitating An Inspect & Adapt Event

SAFe Skill - Measuring Team And ART Flow

SAFe Skill - Organizing The Portfolio Around Value

SAFe Skill - Prioritizing The ART Backlog

SAFe Skill - Writing Effective Features In SAFe®

SAFe Skill - Writing Effective OKRs In SAFe®

SAFe Skill- Aligning Portfolio Stakeholders And Participants

SAFe Skill- Empowering Scrum Masters With AI

SAFe Skill- Introduction To Lean Portfolio Management

SAFe Skill- Operating A SAFe Portfolio

SaFe Skill - Empowering Product Owners With AI

Safe Skill - Empowering Portfolio Leadership With AI

AI In ITSM ITIL Masterclass

Generative AI Overview For Project Managers

ITIL 4 Leader: Digital & IT Strategy

ITIL 4 Master

ITIL 4 Specialist Monitor, Support And Fulfil

ITIL 4 Strategic Leader

ITIL4 Practice Manager

Lego Serious Play Certified Facilitator

SAFe Skill - Design Thinking Fundamentals

SAFe Skill - Understanding And Improving Flow

Certified Agile HR Enabler /AHRA/Trainer Enablement

Certified SAFe® 6 Agilist

Certified SAFe® 6 Practice Consultant

ICAgile Certified Professional Agile Coaching - ICP-ACC

ICAgile Certified Professional Agile Team Facilitation - ICP-ATF

Miro Collaborative Meetings

Miro Essentials

Professional Scrum Master II (PSM II)

Professional Scrum Product Owner I (PSPO I)

SAFe® Remote Trainer

Certified SAFe® 5 Agilist

ITIL 4 Managing Professional (MP)

ITIL 4 Managing Professional Transition

SPC - Certified SAFe® 5 Program Consultant

Certified SAFe® 4 Agilist

ITIL V3 Expert

ITIL V3 Intermediate Continual Service Improvement

ITIL V3 Intermediate Design

ITIL V3 Intermediate Strategy

ITIL V3 Managing Across The Lifecycle

ITIL V3 Intermediate Operation

ITIL V3 Intermediate Transition

ITIL V3 Foundation

Statistics

Experience

Total positions 22

Experience in Banking and Finance 7 y

Avg length 8 m

Longest experience 2 y 11 m

Expertise

Recent roles Jira Training and Creation of Jira Manuals, ITIL Coach and ITSM Assessment Consultant, ITIL Service Portfolio & Service Catalog Consultant

Main industries Banking and Finance, Transportation, Aerospace and Defense

Main business areas Information Technology, Project Management, Business Intelligence

Qualifications

Highest degree Master

Certifications earned 82

Profile

Created

July 2026

Last Update

August 2026

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Frequently asked questions

Have questions? Find more information here.

Radosveta is based in Sofia, Bulgaria.

Radosveta speaks the following languages: Bulgarian (Native), German (Advanced), English (Advanced), Hungarian (Advanced).

Radosveta has at least 12 years of experience. During this time, Radosveta has worked in at least 22 different roles and for 21 different companies. The average length of individual experience is 1 year and 7 months. Note that Radosveta may not have shared all experience and actually has more experience.

Based on recent experience, Radosveta would be well-suited for roles such as: Jira Training and Creation of Jira Manuals, ITIL Coach and ITSM Assessment Consultant, ITIL Service Portfolio & Service Catalog Consultant.

Radosveta's most recent position is Jira Training and Creation of Jira Manuals at ML Gruppe.

In recent years, Radosveta has worked for ML Gruppe, Enery, 50Hertz, Sächsische Aufbaubank, and Röhm GmbH.

Radosveta is most experienced in industries like Banking and Finance, Transportation, and Aerospace and Defense. Radosveta also has some experience in Information Technology, Chemical, and Utilities.

Radosveta is most experienced in business areas like Information Technology, Project Management, and Business Intelligence. Radosveta also has some experience in Supply Chain Management, Operations, and Quality Assurance.

Radosveta has recently worked in industries like Banking and Finance, Transportation, and Chemical.

Radosveta has recently worked in business areas like Information Technology, Project Management, and Quality Assurance.

Radosveta holds a Master in Hungarian Studies and Translation from Sofia University "St. Kliment Ohridski" and a Bachelor in Hungarian Studies from Sofia University "St. Kliment Ohridski".

Radosveta has 82 certificates. Among them, these include: Get The Most Out Of Rovo - Atlassian, ISTQB@Certified Tester Foundation Level, and ITIL AI Governance Unlocked.

Radosveta is immediately available full-time for suitable projects.

Radosveta's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

To hire Radosveta, click the Meet button on the profile to request a meeting and discuss your project needs.

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Daily rate avg. 625 €

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Median rate 500 €

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Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.