Ekaterina Gervassieva - Freelance AI Data Trainer

Q: Where is Ekaterina based?

Ekaterina is based in Sofia, Bulgaria and can operate in on-site , hybrid , and remote work models.

Q: What languages does Ekaterina speak?

Ekaterina speaks the following languages: Bulgarian (Native), English (Advanced), Russian (Intermediate), Spanish (Elementary), French (Elementary) .

Q: How many years of experience does Ekaterina have?

Ekaterina has at least 29 years of experience. During this time, Ekaterina has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 5 years and 9 months . Note that Ekaterina may not have shared all experience and actually has more experience.

Q: What is Ekaterina's latest experience?

Ekaterina's most recent position is Freelance AI Data Trainer – Bulgarian language at Invisible Technologies .

Q: What companies has Ekaterina worked for in recent years?

In recent years, Ekaterina has worked for Invisible Technologies , Campari Group (Davide Campari N.V.) , UnitedLex , and Atos/Unify (Siemens) .

Q: Which industries is Ekaterina most experienced in?

Ekaterina is most experienced in industries like Information Technology , Professional Services , and Telecommunication . Ekaterina also has some experience in Food and Beverage .

Q: Which business areas is Ekaterina most experienced in?

Ekaterina is most experienced in business areas like Operations , Information Technology , and Legal . Ekaterina also has some experience in Human Resources , Project Management , and Product Development .

Q: Which industries has Ekaterina worked in recently?

Ekaterina has recently worked in industries like Information Technology , Professional Services , and Food and Beverage .

Q: Which business areas has Ekaterina worked in recently?

Ekaterina has recently worked in business areas like Information Technology , Operations , and Legal .

Recommended expert

Sofia, Bulgaria

Experience

Aug 2025 - Present

8 months

Freelance AI Data Trainer – Bulgarian language

Invisible Technologies

AI training for a large LLM project for one of the biggest players in the industry.

Jun 2024 - Feb 2025

9 months

Milan, Italy

Freelance Transition & Service Readiness Manager

Campari Group (Davide Campari N.V.)

Led end-to-end service readiness and transition for the Courvoisier integration program.
Designed and aligned new service models for infrastructure and applications.
Delivered knowledge transfer, handover to BAU, UAT coordination, and post go-live support.
Supported service catalogue audit, reporting structures, and onboarding of new applications.
Technologies: Confluence, LeanIX, ServiceNow, Draw.io.

Apr 2021 - Feb 2024

2 years 11 months

Bulgaria

Transition & Transformation Manager – Legal Services

UnitedLex

Delivered digital and operational transformation for clients such as Avaya, Microsoft, GSK (Haleon), and Accenture.
Designed and implemented legal service processes (e.g., contract support, IP management).
Developed automations, chatbots (WalkMe), websites, and client-facing tools.
Led client workshops, stakeholder engagement, and project governance setup.
Technologies: SharePoint, Vantage, WalkMe, Jira, Confluence, ClickUp.

Mar 2008 - Apr 2021

13 years 2 months

Global Transition Manager – Cloud & Communications

Atos/Unify (Siemens)

Managed global transitions across EMEA, North America, and APAC for 100+ enterprise clients.
Designed, transitioned, and optimized 95% of all cloud projects and 90% of strategic initiatives at Unify/Atos CCS.
Full-service lifecycle ownership: TOM design, service desk implementation, capacity planning, change/release/patch/back-up processes, configuration management.
Major programs: Cloud services implementation and migration; ServiceNow implementation and adoption; Unified Communications partner collaboration service design and implementation; cross-border service audits.
Technologies: GSI.Flow (inhouse Remedy-based SMS), GSI.CMDB (inhouse Oracle-based DB), SharePoint, Confluence, Jira, ServiceNow, SAP, electronic bonding.

Jun 2005 - Mar 2008

2 years 10 months

Sofia, Bulgaria

PMO Manager

Vivacom

Oversaw change and cross-departmental project management in support of Bulgaria’s 3G network launch.
Conducted CR lifecycle oversight, project tracking, and executive reporting.

Oct 1996 - Jun 2005

8 years 9 months

Sofia, Bulgaria

Executive Assistant to Managing Partner

Deloitte & Touche Bulgaria

Supported executive operations, events, and compliance.
Led training and prepared documentation for regional operations and global compliance.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, Telecommunication, and Food and Beverage.

Information Technology

Professional Services

Telecommunication

Food and Beverage

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Information Technology, Legal, Human Resources, Project Management, and Product Development.

Operations

Information Technology

Legal

Human Resources

Project Management

Product Development

Summary

Highly experienced and results-driven Service Transition and Transformation Manager with a strong track record of delivering complex global initiatives across IT, telecoms, and legal services. Expert in transition planning, service readiness, TOM implementation, and process/service design, with 15+ years of hands-on leadership in enterprise transformation.

Adept at managing full lifecycle transitions, stakeholder engagement, and cross-functional delivery in high-pressure, multicultural environments. Currently operating as a freelance consultant, bringing sharp strategic insight and execution capabilities.

Skills

Service Transition & Transformation
Service Readiness & Operational Handover
Target Operating Model (Tom) Design
Process Design & Service Modelling
Project Onboarding & Delivery
Stakeholder Management (C-level & Global)
Automation & Tool Integration
Itil Processes
Prince2
Scrum
Iso 20000
Itsm Implementation And Post Go-live Support
Digital Assistance And Chatbot/automated Walkthroughs Design And Configuration
Support For Mergers, Acquisitions And Divestures (Pmi, Pgls)
Ai Data Training
Service Mapping, Audit And Gap Analysis
Ms Office Suite
Jira
Servicenow
Sharepoint
Walkme
Vantage
Confluence
Clickup
Oracle Dbs
Sap (Basic)
Remedy
Unified Comms Systems
Global Traveller
Problem Solver
Negotiator
Relationship Builder
Fast Learner

Languages

Bulgarian

Native

English

Advanced

Russian

Intermediate

Spanish

Elementary

French

Elementary

Education

English Language School ‘G. Kirkov’

Grammar education, English focus · Plovdiv, Bulgaria

Burgas Free University

Master's degree · Management · Burgas, Bulgaria

Certifications & licenses

Certified ScrumMaster

PRINCE2 Foundation

PRINCE2 Practitioner

ISO/IEC 20000 Auditor

ITIL V2 Service Manager

ITIL V3 Foundation

Statistics

Experience

Total positions 6

Experience in Information Technology 13.5 y

Avg length 4 y 9 m

Longest experience 13 y 1 m

Global Experience

Countries worked in 2 (Bulgaria, Italy)

Primary country Bulgaria

Expertise

Recent roles Freelance AI Data Trainer – Bulgarian language, Freelance Transition & Service Readiness Manager, Transition & Transformation Manager – Legal Services

Main industries Information Technology, Professional Services, Telecommunication

Main business areas Operations, Information Technology, Legal

Qualifications

Highest degree Master

Certifications earned 6

Profile

Created

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ekaterina based?

Ekaterina is based in Sofia, Bulgaria and can operate in on-site, hybrid, and remote work models.

What languages does Ekaterina speak?

Ekaterina speaks the following languages: Bulgarian (Native), English (Advanced), Russian (Intermediate), Spanish (Elementary), French (Elementary).

How many years of experience does Ekaterina have?

Ekaterina has at least 29 years of experience. During this time, Ekaterina has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 5 years and 9 months. Note that Ekaterina may not have shared all experience and actually has more experience.

What roles would Ekaterina be best suited for?

Based on recent experience, Ekaterina would be well-suited for roles such as: Freelance AI Data Trainer – Bulgarian language, Freelance Transition & Service Readiness Manager, Transition & Transformation Manager – Legal Services.

What is Ekaterina's latest experience?

Ekaterina's most recent position is Freelance AI Data Trainer – Bulgarian language at Invisible Technologies.

What companies has Ekaterina worked for in recent years?

In recent years, Ekaterina has worked for Invisible Technologies, Campari Group (Davide Campari N.V.), UnitedLex, and Atos/Unify (Siemens).

Which industries is Ekaterina most experienced in?

Ekaterina is most experienced in industries like Information Technology, Professional Services, and Telecommunication. Ekaterina also has some experience in Food and Beverage.

Which business areas is Ekaterina most experienced in?

Ekaterina is most experienced in business areas like Operations, Information Technology, and Legal. Ekaterina also has some experience in Human Resources, Project Management, and Product Development.

Which industries has Ekaterina worked in recently?

Ekaterina has recently worked in industries like Information Technology, Professional Services, and Food and Beverage.

Which business areas has Ekaterina worked in recently?

Ekaterina has recently worked in business areas like Information Technology, Operations, and Legal.

What is Ekaterina's education?

Ekaterina holds a Master in Management from Burgas Free University.

Does Ekaterina have any certificates?

Ekaterina has 6 certificates. Among them, these include: Certified ScrumMaster, PRINCE2 Foundation, and PRINCE2 Practitioner.

What is the availability of Ekaterina?

Ekaterina is immediately available full-time for suitable projects.

What is the rate of Ekaterina?

Ekaterina's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.