Mohammed Maali-IT Infrastructure Management
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Experience
IT Infrastructure Management
E.On, Bayernwerk, West energy
- Extensive experience in IT service management based on Agile and ITIL processes
- Implementing measures to ensure smooth incident and problem management
- Quick processing of orders in request management
- Resolving technical requirements and requests based on expertise
- Advising users on all IT topics
- Monitoring service level agreements
- Collaborating with internal teams and establishing standard solutions for recurring issues
- Proactive maintenance and monitoring
- Automation and standardization
- Continuous learning, evaluation, and optimization
- Documentation in the ServiceNow and Jera ticket systems
- Document management with SharePoint and Confluence
- Knowledge of Microsoft 365, Microsoft Azure, and cloud computing
- Backup and replication systems with Veeam
- Knowledge of SAP S/4HANA
IT Infrastructure Management
NET- WB GmbH
- Monitoring and taking over incident management
- Handling user requests
- Providing a communication channel between ITSM functions and users
- Quick response to IT problem requests
- Server administration and Active Directory management
- Managing employee groups
Server Administration
Finanz Informatik Technologie Service
- Monitoring and managing systems, applications, and customer environments in decentralized and network areas on a shift basis
- Server administration and Active Directory management
- Incident detection with problem analysis and resolution
- Communicating with specialist departments and escalating when needed
- Documenting incidents and actions in the ARS ticketing system
- Following up on incidents by writing action instructions and suggested solutions
- Performing changes according to the change process
- Proactively detecting and resolving faults
- Knowledge of SCOM, Command FNT, Windows AD, vSphere, Network Node, and Infoblox Manager
IT Support
Denkmalneu
- 1st and 2nd level support
- System monitoring and troubleshooting using Jira
- Knowledge of Windows AD, Windows Server 2016, Windows endpoint, and Intune
- Resetting passwords and fixing login errors
- Setting up Outlook and adding signatures
- Maintaining Microsoft Active Directory, Windows Intune, as well as DHCP and DNS on Windows Server 2012R2, 2016, and 2019
IT Support, IT Infrastructure Management
DOW/ Trinseo
- Supporting, maintaining, and servicing Windows network infrastructure
- IT support for employees, analyzing and resolving operational issues
- Office 365 support and fixing login errors
- Carrying out IT projects in collaboration with all business units
- Planning and procurement of hardware and software
- Maintaining Microsoft Active Directory, Windows Intune, as well as DHCP and DNS on Windows Server 2012R2, 2016, and 2019
- 2nd and 3rd level support for AD users and permission management
- Managing SLA and asset distribution processes
- Documenting and managing tickets and requests in ServiceNow
- System monitoring and troubleshooting
- Creating and maintaining standard operating procedures for PCLM services
Business Software Trainer, Field Support Engineer
Domino's Pizza House
- Training executives and staff on the Pulse software system
- Team lead for nationwide software rollout
- Retraining management and staff on Pulse software
Own company, IT service provider, training center for IT specialists in system integration
CSM Mainz
- Full IT service, system maintenance and network administration
- Hardware and software troubleshooting
- IT consulting and monitoring
- Telecom and internet consulting
- Data backup and recovery
- Remote support and training
Consultant and service provider for network technology and UNIX multi-user systems
Netix System Consultant
- Consulting and services in network technology and UNIX multi-user systems
- Sales of related software and hardware
- Development and sales of netix POS checkout solution for retail
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Retail, Chemical, Utilities, and Food and Beverage.
Business area experience
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Experienced in Information Technology, Project Management, Product Development, Sales, Procurement, and Human Resources.
Languages
Education
Diploma · Business Administration and Computer Science
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Mohammed is based in Mainz, Germany and can operate in on-site, hybrid, and remote work models.
Mohammed speaks the following languages: German (Advanced), English (Advanced).
Mohammed has at least 30 years of experience. During this time, Mohammed has worked in at least 7 different roles and for 8 different companies. The average length of individual experience is 4 years and 9 months. Note that Mohammed may not have shared all experience and actually has more experience.
Based on recent experience, Mohammed would be well-suited for roles such as: IT Infrastructure Management, Server Administration, IT Support.
Mohammed's most recent position is IT Infrastructure Management at E.On, Bayernwerk, West energy.
In recent years, Mohammed has worked for E.On, Bayernwerk, West energy, NET- WB GmbH, Finanz Informatik Technologie Service, Denkmalneu, and DOW/ Trinseo.
Mohammed is most experienced in industries like Information Technology, Retail, and Chemical. Mohammed also has some experience in Utilities and Food and Beverage.
Mohammed is most experienced in business areas like Information Technology, Project Management, and Product Development. Mohammed also has some experience in Sales, Procurement, and Human Resources.
Mohammed has recently worked in industries like Chemical, Utilities, and Information Technology.
Mohammed has recently worked in business areas like Information Technology, Procurement, and Project Management.
Mohammed attended education in Business Administration and Computer Science.
Mohammed has 2 certificates. These include: Agile Scrum Master Certification and ITIL V3 Foundation Certification.
The availability of Mohammed needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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