Markus M.-Management of a System Migration

Hybrid role combining project management and Scrum Master responsibilities for ongoing maintenance activities within a squad. Combining traditional project management with agile support for an international development team. Key areas included:

• Analysis and further development of the existing agile approach, as well as practical adaptation to the existing organizational structures and project-specific conditions
• Establishment of a control and reporting process for existing and new projects and project tasks
• Creation and continuous updating of the overall project plan, including milestones, dependencies and the critical path
• Organization and moderation of regular agile meetings, especially Sprint Plannings and Reviews
• Maintenance, structuring and prioritization of the backlog in close coordination with the Product Owner and Marketing
• Ongoing communication and coordination with international stakeholders and development teams in India, Hungary, Spain and France
• Promoting team cohesion and motivation during organizational and professional change processes

• Initiation of an interdisciplinary working group to develop company-specific and GDPR-compliant AI applications.
• Design and prototypical implementation of GDPR-compliant LLM integrations and AI-supported business processes.
• Development of solutions for semi-automated email responses and for supporting technical support using LLMs based on company data.
• Creation of workflow automations using n8n combined with Ollama and other LLM frontends such as AnythingLLM or LM Studio.
• Development of local retrieval systems for using company knowledge bases without transferring data externally.
• Testing of AI-generated diagnostic procedures for carrying out vehicle tests at the End-of-Line.

• Coordination of cross-functional topics for securing the component used in autonomous driving.
• Analysis of the project status and creation of a big picture to provide guidance for all participants.
• Identification and coordination of work packages (definition, responsibility, stakeholders).
• Coordination of POCs for software industrialization at the supplier and Daimler-compliant flashing.
• Addressing and advancing cross-functional topics across several departments, such as variant management.
• Enabling testers (IS, Monaco/DTS9 and XENTRY) to flash the ECU.
• Process for handling complaints (field returns).
• Coordination of Tier1 suppliers regarding schedules and deliverables.
• Risk management.

• Assumed interim responsibility for Operations Management following a company acquisition.
• Developed an Order Management process for handling project inquiries, including project execution and the handling of Change Requests, and implemented the process in the existing IT structure.
• Identified optimization potential by consolidating purchasing activities.
• Analyzed and validated GDPR-relevant processes for GDPR compliance.
• Anonymized faces and license plates in onboard camera recordings for further processing.
• Ensured legally compliant exchange of vehicle data between multiple parties for order processing in third countries.
• Developed the VVT (Records of Processing Activities) for internal processes and as a processor.
• Classified vehicle and environmental data with regard to data protection relevance in cooperation with lawyers and data protection officers.
• Developed a SoW document (Scope of Work) for the binding documentation of the content to be implemented in customer projects and created a Change Request process.
• Established a risk management process and derived corrective measures.
• Analyzed the current OKR process, derived recommendations for action, and aligned the objectives with the newly developed Business Plan.

• Created the documentation foundations for error-free Remote Software Updates of test vehicles and vehicles in the field.
• Managed an internal sub-project to expand the scope of Remote Software Update Services and map the Digital Twin in new vehicle series.
• Designed an integrated process and system landscape for conducting Remote Software Updates and Remote Diagnosis campaigns.
• Analyzed and optimized existing hardware, software, and coding data documentation processes.
• Ensured process-based documentation of Remote changes to the vehicle.
• Conducted a feasibility study on automated SW updates for vehicles between final factory acceptance and customer delivery.
• Defined requirements for implementing various Remote Update scenarios, taking methods for mapping a Digital Twin into account.
• Expanded the documentation process and relevant PDM systems with the attributes required for Remote Updates.
• Coordinated and managed the rollout of the developed functional concepts based on SCRUM.

• Development and design of telematics solutions for new vehicle generations by integrating online services into conventional and electric vehicles.
• Support and further development of the Mercedes-Benz mbrace services after their market launch at Mercedes-Benz USA.
• Review and evaluation of new business cases in cooperation with MB USA and Daimler GSP.
• Initial kick-off of the company-wide Mobile Online Services (MOD) at Volkswagen AG.
• Coordination with Function Owners regarding the planned MOD functions and services.
• Adaptation and development of processes for implementing new online services in development, production and after-sales.
• Coordination with automotive suppliers regarding hardware and software specifications.
• Contribution to the specification of hardware protocols as well as remote update and remote diagnostics concepts.
• Preparation and facilitation of workshops and coordination of test drives.
• Rollout and implementation in the USA, China and Europe.

• Consulting on the realignment of business operations.
• Analysis of existing IT processes and applications.
• Revision and redesign of business-critical IT processes.
• Networking of several locations based on OpenVPN.

• Conceptual and technical implementation of a Customer Relationship Management system.
• Analysis and customer-oriented redesign of CRM processes.
• Information flow analysis and analysis of the existing hardware and software systems.
• Identification of hardware and communication interfaces.
• Selection of a suitable software solution for the existing IT environment.
• Implementation of the software solution.

• Further development and maintenance of an existing Lotus Notes R5 application as an intranet solution, reporting tool, and for maintaining contacts at universities.
• Design and implementation of a project management module for planning and executing projects in the global Human Resources Division.
• Creation of an integrated accounting system to break down current event and advertising costs in the different countries.