Dmitrij Stavropolskij - IT Service Manager / Process Manager

Q: Where is Dmitrij based?

Dmitrij is based in Frankfurt am Main, Germany .

Q: What languages does Dmitrij speak?

Dmitrij speaks the following languages: German (Native), Russian (Native), English (Advanced) .

Q: How many years of experience does Dmitrij have?

Dmitrij has at least 7 years of experience. During this time, Dmitrij has worked in at least 3 different roles and for 3 different companies . The average length of individual experience is 2 years and 5 months . Note that Dmitrij may not have shared all experience and actually has more experience.

Q: What is Dmitrij's latest experience?

Dmitrij's most recent position is IT Service Manager / Process Manager at Micro-Cura Unternehmensgruppe .

Q: What companies has Dmitrij worked for in recent years?

In recent years, Dmitrij has worked for Micro-Cura Unternehmensgruppe and COPiTOS GmbH .

Q: Which industries is Dmitrij most experienced in?

Dmitrij is most experienced in industries like Information Technology , Banking and Finance , and Pharmaceutical .

Q: Which business areas is Dmitrij most experienced in?

Dmitrij is most experienced in business areas like Information Technology , Operations , and Project Management . Dmitrij also has some experience in Customer Service .

Q: Which industries has Dmitrij worked in recently?

Dmitrij has recently worked in industries like Information Technology .

Q: Which business areas has Dmitrij worked in recently?

Dmitrij has recently worked in business areas like Information Technology , Operations , and Customer Service .

Recommended expert

Frankfurt am Main, Germany

Experience

Feb 2024 - Present

2 years 2 months

Berlin, Germany

IT Service Manager / Process Manager

Micro-Cura Unternehmensgruppe

Developed innovative IT services for end users by implementing automated workflows and self-service solutions in an M365 environment (Azure AD, Power Automate, Teams, SharePoint)
Optimized IT processes through automation solutions with N8N and Microsoft Power Automate, reducing process costs and increasing efficiency
Managed Organizational Change Management (OCM) during the rollout of automated onboarding processes
Designed and implemented self-service portals and knowledge management solutions that reduced support requests
Led IT innovation projects in close collaboration with stakeholders to design scalable, future-focused IT services
Change, problem, and incident management
Coordination and escalation of critical incidents
Project management in IT infrastructure as project lead with team leadership and task delegation
Administration and operation of cloud services (Azure, Azure AD, M365, Teams, Defender)

Feb 2021 - Jan 2024

3 years

Frankfurt, Germany

IT Service Manager Consultant M365

COPiTOS GmbH

MS Azure AD administration
Expansion and administration of Azure cloud environments Exchange Online / Entra / M365
Management of cloud services (Azure AD, M365, Teams)
Comprehensive on-site customer support
Analysis of customer requirements & creation of solution concepts
Conducting trainings & workshops for customers
Participation in various IT projects
2nd + 3rd level support
Change, problem, and incident management

Jan 2019 - Jan 2021

2 years 1 month

Berlin, Germany

IT User Help Desk

Freelancer for KfW Bankengruppe, BNP Paribas & GSK Vaccines GmbH

Provided 1st and 2nd level IT support for international staff
Managed system administration, Active Directory, and ticket management
Supported SAP web applications and provided remote assistance for complex technical issues
Led a change management project: successful rollout from Windows 7 to Windows 10

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Banking and Finance, and Pharmaceutical.

Information Technology

Banking and Finance

Pharmaceutical

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Project Management, and Customer Service.

Information Technology

Operations

Project Management

Customer Service

Summary

IT Service Manager with two years of experience implementing and optimizing M365 platforms and process automation. Specialized in innovative IT services with a focus on automation solutions (N8N, Power Automate) and self-service optimization.

Proven success in organizational change management through successful implementation of automated workflows and training. Solid ITIL knowledge combined with a strong drive for innovation and excellent communication skills.

Skills

Microsoft 365
Azure Ad
Servicenow
Microsoft Exchange Administration
Entra Id
Itil
Itsm
N8n
Power Automate
Process Optimization
Ai Technologies
Organizational Change Management
Analytical Skills
Team Leadership
Stakeholder Collaboration
Change Management
Incident Management
Microsoft Intune

Languages

German

Native

Russian

Native

English

Advanced

Education

Johann Wolfgang Goethe Universität Frankfurt

Bachelor · Computer Science · Frankfurt, Germany

Hochschule Darmstadt

Bachelor · Computer Science · Darmstadt, Germany

FH BFI Wien

MBA · General Management - Strategic Management · Vienna, Austria

Certifications & licenses

IT Service Manager Consultant M365

(IHK) COPiTOS GmbH - Frankfurt am Main

Exercising Leadership

Havard University

MS Azure AD Administration

Statistics

Experience

Total positions 3

Experience in Information Technology 5 y

Avg length 2 y 4 m

Longest experience 2 y 11 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles IT Service Manager / Process Manager, IT Service Manager Consultant M365, IT User Help Desk

Main industries Information Technology, Banking and Finance, Pharmaceutical

Main business areas Information Technology, Operations, Project Management

Qualifications

Highest degree Master

Certifications earned 3

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Dmitrij based?

Dmitrij is based in Frankfurt am Main, Germany.

What languages does Dmitrij speak?

Dmitrij speaks the following languages: German (Native), Russian (Native), English (Advanced).

How many years of experience does Dmitrij have?

Dmitrij has at least 7 years of experience. During this time, Dmitrij has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 2 years and 5 months. Note that Dmitrij may not have shared all experience and actually has more experience.

What roles would Dmitrij be best suited for?

Based on recent experience, Dmitrij would be well-suited for roles such as: IT Service Manager / Process Manager, IT Service Manager Consultant M365, IT User Help Desk.

What is Dmitrij's latest experience?

Dmitrij's most recent position is IT Service Manager / Process Manager at Micro-Cura Unternehmensgruppe.

What companies has Dmitrij worked for in recent years?

In recent years, Dmitrij has worked for Micro-Cura Unternehmensgruppe and COPiTOS GmbH.

Which industries is Dmitrij most experienced in?

Dmitrij is most experienced in industries like Information Technology, Banking and Finance, and Pharmaceutical.

Which business areas is Dmitrij most experienced in?

Dmitrij is most experienced in business areas like Information Technology, Operations, and Project Management. Dmitrij also has some experience in Customer Service.

Which industries has Dmitrij worked in recently?

Dmitrij has recently worked in industries like Information Technology.

Which business areas has Dmitrij worked in recently?

Dmitrij has recently worked in business areas like Information Technology, Operations, and Customer Service.

What is Dmitrij's education?

Dmitrij holds a Master in General Management - Strategic Management from FH BFI Wien, a Bachelor in Computer Science from Johann Wolfgang Goethe Universität Frankfurt and a Bachelor in Computer Science from Hochschule Darmstadt.

Does Dmitrij have any certificates?

Dmitrij has 3 certificates. These include: IT Service Manager Consultant M365, Exercising Leadership, and MS Azure AD Administration.

What is the availability of Dmitrij?

The availability of Dmitrij needs to be confirmed.

What is the rate of Dmitrij?

Dmitrij's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.