Project specification
Period 17.10.2022 - 31.12.2022
Location Munich, Germany
Capacity 100%
Daily rate 720 - 840€
Remote up to 100%
Project expertise
Industries
Telecommunication
Areas
Business Intelligence Customer Service
Description
Weekly reporting and benchmark creation of the KPIs relevant for forced routing, as well as participation in team meetings to present the results
If needed, site visits for closer KPI management
Project transfer reduction: managing the transfer rate for the project-relevant work types in the retain area (currently forced routing and prevention)
Weekly reporting (Tue+Fri) of the weekly call volume for the Savedesk/KüStop line
Analysis of Verint calls (in the future weekly)
Requirements
Fluent German skills
Proactive work style
Analytical experience
Power BI skills are a plus
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Frequently asked questions
The project is based in Munich, Germany.
The project preferably starts in October 2022 and is planned to end in December 2022 (2 months).
The project requires a commitment of 100% capacity (full-time).
The project offers 0 - 100% remote work.
The project offers a daily rate of 720 - 840€ which breaks down to an hourly rate of 90 - 105€/h.
The project is related to the following industry: Telecommunication.
The project covers the following business areas: Business Intelligence and Customer Service.
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