Sven Drinkuth - Customer Experience Transformation Coach

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Munich, Germany

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Experience

Feb 2022 - Present

4 years 7 months

Interims Management / Freelancer / Professional Development

Selected projects in Mid-Market and xDAX-Companies as Senior Expert / Transformation Coach for Customer Experience and Digital projects
Attending lectures and training for digital transformation, artificial intelligence and agile leadership

Feb 2020 - Jan 2022

2 years

Unterföhring, Germany

Partner

KPS Business Transformation

Acquisition and senior / lead role in delivery of projects
Driving integration with subsidiaries (UK, Spain, Germany) and development of a common portfolio and framework as an integrated end-to-end service provider from strategy to IT-implementation

Jan 2018 - Jan 2020

2 years 1 month

Interims Management / Freelancer / Professional Development

Selected projects in Mid-Market and xDAX-Companies as Senior Expert / Transformation Coach for Customer Experience and Digital projects
Attending lectures and training for digital transformation, artificial intelligence and agile leadership

Aug 2017 - Dec 2017

5 months

Sabbatical / Family Time

Jul 2001 - Jul 2017

16 years 1 month

Munich, Germany

Managing Director Accenture Strategy

Accenture

Lead Partner for Advanced Customer Strategy ASG in D-A-CH responsible for the business in the DACH region for digital strategy and customer experience, from classic marketing and sales topics to innovative digital business models and transformations
Managed a team of up to 65 employees with approximately €28 million annual turnover

Apr 1998 - Jun 2001

3 years 3 months

Munich, Germany

Group Lead System Management, Service Development

VIAG Interkom (today Telefónica Germany)

Built up new contact centers
Defined IT strategy and roadmap for customer service
Introduced new products and services into operations

Sep 1996 - Mar 1998

1 year 7 months

Ratingen, Germany

Project Lead Operation / Customer Care

Mannesmann Mobilfunk (today Vodafone)

Project lead for customer care for new products and services

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Information Technology, and Telecommunication.

Professional Services

Information Technology

Telecommunication

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Strategy, Marketing, Information Technology, Project Management, Customer Service, and Operations.

Strategy

Marketing

Information Technology

Project Management

Customer Service

Operations

Summary

Experienced Consulting Partner / Managing Director with a history of successful, value delivering strategy, transformation and IT-projects in various industries, e.g., Telecommunications, Consumer Goods, Retails, Banking, Automotive, Insurance, Consumer Electronics and High-Tech. Skilled in business models and strategy, (re)organization, marketing and sales concepts, customer experience and customer relationship management (CRM); everything from traditional to digital, one-dimensional to omnichannel and with various operating models.

Skills

Office: Microsoft Word, Excel, Powerpoint, Visio, Outlook
Project Management: Atlassian Jira, Confluence, Ms Projects
Collaboration And Visualization: Miro, Figma, Teams, Zoom
Business Crm: Sap, Salesforce, Microsoft, Zendesk, Servicenow
Business Erp: Sap, Microsoft
Business Fsm: Salesforce, Microsoft, Zendesk, Servicenow
Coding: Flutterflow, Github
Culturally Europe, Usa, China, India, Philippines
Competence

Languages

German

Native

English

Advanced

Education

Oct 1991 - Mar 1999

Heinrich Heine University Düsseldorf

Physics · Düsseldorf, Germany

Certifications & licenses

peoplecert.org

scrum.org

Statistics

Experience

Total positions 7

Experience in Professional Services 24.5 y

Avg length 4 y 2 m

Longest experience 16 y

Global experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Interims Management / Freelancer / Professional Development, Partner, Sabbatical / Family Time

Main industries Professional Services, Information Technology, Telecommunication

Main business areas Strategy, Marketing, Information Technology

Qualifications

Certifications earned 2

Profile

Member since

November 2023

Last update

October 2025

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Frequently asked questions

Have questions? Find more information here.

Sven is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.

Sven speaks the following languages: German (Native), English (Advanced).

Sven has at least 30 years of experience. During this time, Sven has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 4 years and 3 months. Note that Sven may not have shared all experience and actually has more experience.

Based on recent experience, Sven would be well-suited for roles such as: Interims Management / Freelancer / Professional Development, Partner, Sabbatical / Family Time.

Sven's most recent position is Interims Management / Freelancer / Professional Development at Interims Management / Freelancer / Professional Development.

In recent years, Sven has worked for Interims Management / Freelancer / Professional Development and KPS Business Transformation.

Sven is most experienced in industries like Professional Services, Information Technology, and Telecommunication.

Sven is most experienced in business areas like Strategy, Marketing, and Information Technology. Sven also has some experience in Project Management, Customer Service, and Operations.

Sven has recently worked in industries like Professional Services and Information Technology.

Sven has recently worked in business areas like Information Technology, Project Management, and Strategy.

Sven attended Heinrich Heine University Düsseldorf for Physics.

Sven has 2 certificates. These include: Prince2 Project Management and Professional Scrum Master.

The availability of Sven needs to be confirmed.

Daily rate distribution

0 2 4 6 8

<€720 €720-800 €800-880 €880+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 805 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 800 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.