Rajkumar E.-Entrepreneur
Check rate
Experience
Entrepreneur
Raj Hospitality Services & Chitraalayam Women's Clothing
- Launched and managed cafes, restaurants, corporate catering services, and an online boutique
- Provided strategic direction and oversight, ensuring business growth and customer satisfaction
Program Manager Mergers & Acquisitions, Procurement Services
IBM India Pvt Ltd
- Led seamless procurement integration during M&A activities, aligning with organizational and client objectives
- Directed hiring and onboarding of project managers, service delivery experts, and operations teams, building high-performing teams
- Managed cross-functional teams, ensuring timely delivery of procurement projects and driving operational efficiency
- Oversaw service delivery excellence, improving client satisfaction and achieving business targets
- Spearheaded procurement strategy optimization, resulting in cost savings and increased profitability
- Identified and built new income streams by scaling procurement capabilities and aligning with market demands
- Collaborated with global stakeholders to drive synergy realization and ensure smooth transitions
- Delivered compliance and risk assessment during integration, ensuring adherence to regulatory standards
Technology Solutions Project Manager – Storage & Migrations
EMC² India Private Limited
- Managed large-scale storage and migration projects, driving multi-million-dollar revenue streams while ensuring high-quality deliverables
- Demonstrated leadership by managing cross-functional teams, fostering collaboration, and delivering on project goals
- Successfully led end-to-end project execution for enterprise-level clients, ensuring seamless transitions and customer success
- Built and maintained client relationships, driving repeat business and strengthening customer engagement
- Delivered consistent results in customer success management, achieving high satisfaction scores and positive client feedback
- Developed and mentored diverse teams, cultivating talent and aligning team goals with organizational objectives
- Proactively identified opportunities to optimize processes and solutions, enhancing operational efficiency and profitability
- Ensured adherence to project timelines, budgets, and SLAs, resulting in outstanding service delivery and client retention
Multiple Roles in IT Infrastructure – Project Management, Service Delivery, Program Management
IBM India Private Limited
As Client Engagement Manager: successfully managed end-to-end client engagement for enterprise accounts, ensuring seamless service delivery and alignment with client objectives; oversaw a diverse team of professionals, providing leadership, mentorship, and performance management; directed revenue streams for client accounts, ensuring profitability and driving business growth; built and nurtured high-performing teams; established and maintained strong client relationships; delivered tailored IT solutions by coordinating with cross-functional teams; conducted quarterly business reviews; implemented strategies to optimize operations, improve service quality, and achieve customer success
As Transition & Transformation Manager: led IT infrastructure transition and transformation services, ensuring seamless migrations, optimizations, and operational excellence; designed and executed large-scale IT infrastructure transformations, including cloud adoption, data center migrations, and service transitions; adept at stakeholder management, risk mitigation, and process standardization; aligned IT strategies with business objectives, driving continuous improvement and leading cross-functional teams to deliver scalable and resilient environments
As Service Delivery Manager: managed end-to-end service delivery for enterprise clients, ensuring adherence to SLA metrics; oversaw a team of technical professionals, fostering a high-performance culture; monitored and optimized operational processes, reducing downtime and enhancing efficiency; played a key role in revenue oversight while driving profitability; built and maintained stakeholder relationships; led incident and problem management processes; spearheaded continuous improvement initiatives; conducted regular client reviews; managed large teams and fostered operational excellence
As Critical Incident Manager: led resolution of high-severity IT incidents, minimizing downtime and ensuring business continuity; managed cross-functional teams to rapidly diagnose and resolve technical issues; acted as single point of contact during major incidents, communicating with stakeholders; oversaw root cause analysis and implemented preventive measures; established incident management frameworks; conducted post-incident reviews and delivered actionable insights; demonstrated strong leadership and decision-making during crises
As Network Services Delivery Lead: directed delivery of end-to-end network services; led a team of network engineers and technical professionals; oversaw design, implementation, and maintenance of complex network infrastructures; managed large-scale projects including upgrades, migrations, and deployments; monitored network performance and implemented solutions to optimize reliability; built and maintained client relationships; ensured adherence to SLAs; provided strategic insights on network trends
Network Technical Service Executive – Process Trainer / Quality Analyst
MPHASIS India Private Limited
- Delivered technical support and troubleshooting for network-related issues, ensuring high-quality service delivery
- Trained new and existing employees on process standards, technical protocols, and best practices
- Acted as a process trainer to streamline workflows and ensure adherence to operational guidelines
- Conducted quality audits and provided feedback to improve service delivery and maintain compliance
- Collaborated with cross-functional teams to identify and resolve recurring network and service delivery issues
- Monitored performance metrics to ensure alignment with SLAs and client expectations
- Developed training materials and process documentation to support knowledge transfer and skill development
- Ensured exceptional customer satisfaction through effective issue resolution and proactive communication
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Food and Beverage, Retail, and Professional Services.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Operations, Project Management, Strategy, Information Technology, and Procurement.
Summary
Dynamic IT leader with 21 years of comprehensive experience, including 16 years of multi-domain IT expertise. Proven track record in project management, service delivery, and client-centric solutions. Recognized for strong leadership, strategic thinking, technical acumen, and exceptional interpersonal skills.
Skills
Customer Service & Service Management
People Management & Employee Performance Enhancement
Customer Relationship Management & Client Service Management
Team Collaboration, Coaching, Mentoring, Training
It Operations, Service Desks, Quality Assurance
Storage Management, Procurement Services, Vendor Management
Professional Services, Managed Services, Remote Infrastructure Services
Mergers & Acquisitions, Pre-Sales, New Business Engagement
Business Transition, Transformation Solutions
Business Continuity, Risk Management
Large-Scale Project & Program Delivery Management
Portfolio, Resource, Risk Management
Employee Welfare
Leadership & Team Development: Building And Nurturing High-Performing Teams, Driving Motivation, And Fostering Growth.
Project Management Best Practices: Expertise In Managing End-To-End Project Lifecycles Using Industry-Standard Methodologies To Ensure Timely, On-Budget Delivery.
Service Delivery Compliance & Governance: Ensuring Adherence To Service Level Agreements (Slas) And Regulatory Compliance While Enhancing Operational Efficiency.
Client Relationship Management: Establishing And Maintaining Strong, Long-Lasting Client Partnerships, Enhancing Customer Success And Satisfaction.
Delivery Transformation & Innovation: Leading Process Improvements And Driving Innovative Solutions To Optimize Service Delivery.
Revenue Growth Strategies: Formulating And Executing Strategies That Drive Business Growth, Profitability, And Market Expansion.
Operational Excellence: Driving Continuous Improvements Across Operations To Achieve High-Quality Service Delivery And Performance.
Capability Development & Talent Management: Leading Efforts In Talent Identification, Development, And Retention, Ensuring Teams Are Equipped With The Right Skills To Meet Evolving Business Needs.
Languages
Education
Bharathiar University
Master of Science · Applied Psychology · Coimbatore, India
Periyar University
Master of Science · Software Engineering · Salem, India · 79%
Tamil Nadu Board of Technical Education
Diploma · Chemical Technology · Chennai, India
Certifications & licenses
Certified Animal Psychology/Pets Behavior
Certified EMC Information Storage And Management (EMC-ISM)
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Rajkumar is based in Bengaluru, India.
Rajkumar speaks the following languages: English (Advanced).
Rajkumar has at least 23 years of experience. During this time, Rajkumar has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 5 years and 6 months. Note that Rajkumar may not have shared all experience and actually has more experience.
Based on recent experience, Rajkumar would be well-suited for roles such as: Entrepreneur, Program Manager Mergers & Acquisitions, Procurement Services, Technology Solutions Project Manager – Storage & Migrations.
Rajkumar's most recent position is Entrepreneur at Raj Hospitality Services & Chitraalayam Women's Clothing.
In recent years, Rajkumar has worked for Raj Hospitality Services & Chitraalayam Women's Clothing.
Rajkumar is most experienced in industries like Information Technology, Food and Beverage, and Retail. Rajkumar also has some experience in Professional Services.
Rajkumar is most experienced in business areas like Customer Service, Operations, and Project Management. Rajkumar also has some experience in Strategy, Information Technology, and Procurement.
Rajkumar has recently worked in industries like Food and Beverage and Retail.
Rajkumar has recently worked in business areas like Customer Service, Operations, and Strategy.
Rajkumar holds a Master in Applied Psychology from Bharathiar University and a Master in Software Engineering from Periyar University.
Rajkumar has 4 certificates. Among them, these include: Certified Animal Psychology/Pets Behavior, Certified EMC Information Storage And Management (EMC-ISM), and Certified ITIL V2 And V3.
The availability of Rajkumar needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 27 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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