Markus Heinrich - Interim Head of Project Management Office (PMO) / Executive Coach

Q: Where is Markus based?

Markus is based in Hamburg, Germany .

Q: What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Markus have?

Markus has at least 23 years of experience. During this time, Markus has worked in at least 17 different roles and for 6 different companies . The average length of individual experience is 1 year and 3 months . Note that Markus may not have shared all experience and actually has more experience.

Q: What is Markus's latest experience?

Markus's most recent position is Interim Head of Project Management Office (PMO) / Executive Coach at n/a .

Q: What companies has Markus worked for in recent years?

In recent years, Markus has worked for n/a , Hagebau - Handelsgesellschaft für Baustoffe mbH & Co. KG , Deutsche Bank AG , and N/A .

Q: Which industries is Markus most experienced in?

Markus is most experienced in industries like Retail , Information Technology , and Banking and Finance . Markus also has some experience in Professional Services , Healthcare , and Transportation .

Q: Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Project Management , Information Technology , and Procurement . Markus also has some experience in Strategy , Logistics , and Product Development .

Q: Which industries has Markus worked in recently?

Markus has recently worked in industries like Banking and Finance , Information Technology , and Professional Services .

Q: Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Project Management , Information Technology , and Strategy .

Recommended expert

Hamburg, Germany

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Experience

Jan 2025 - Dec 2025

1 year

Germany

Interim Head of Project Management Office (PMO) / Executive Coach

n/a

Analysis and review of the current state
Derivation of short-term measures to stabilize and structure the company's most important processes: resource planning, project prioritization, end-to-end project process, improving budget processes
Developing a PMO concept focusing on the PMO as a service provider between C-level and teams
Creating and prioritizing a PMO roadmap
Focus on a data-driven PMO approach and company-wide project processes from sales pitch to support handover
Implementing PMO services, project governance, guidelines, templates, and checklists
Preparing decision briefings including recommendations for action
Introducing and running structured C-level meetings
Selecting and implementing a project management tool
Delivering presentations at C-level and working directly with the CEO
Executive coaching for the future Head of PMO including skills and competency analysis
Developing a coaching concept tailored to the employee and the organization
Observing the employee, deriving feedback and training focus areas
Guiding the employee towards greater self-responsibility
Environment: building and structuring a department, project management, process management, coaching

Jan 2024 - Dec 2025

2 years

Germany

Rollout Manager

n/a

Rollout manager for the carve-out of an IT department from the parent company for two spin-off companies
Planning through to the execution of rollouts or rollout activities
Laptop/client exchange, distribution, printer installation, and workspace rebuild
Process adjustments and coordination with relevant business and IT departments
Cutover planning and support as well as defining processes required during and after the rollout
Defining and monitoring operational readiness measures
Creating and maintaining a rollout playbook including activity tracking and escalation management
Developing and implementing change management measures
Advising internal service managers on processes for the future IT organization
Environment: rollout management, project management, process management, audit, compliance, ticketing system

Jan 2023 - Dec 2024

2 years

Germany

Project Manager

n/a

Conducting a feasibility study including creating a prototype for a structured process to identify investment strategies
Analyzing macroeconomic conditions and global developments
Process analysis and development including recommendations for action
Documenting tests including preparation, execution, and follow-up
Analyzing test results and deriving corrective measures
Advising management on new processes and decisions
Preparing and implementing the process rollout
Environment: project management, strategy and management consulting, process management

Jan 2022 - Dec 2023

2 years

Germany

Project management / Rollout Manager / Change Manager / Management Consulting

Hagebau - Handelsgesellschaft für Baustoffe mbH & Co. KG

Digitalizing and automating core marketing processes by introducing a SaaS software
Networking marketing with branches, business units, external service providers, and suppliers
Co-leading rollout subprojects and actively supporting the change
Creating rollout plans (phase vs. big bang plans) and setting up a rollout office
Gathering and evaluating requirements, and developing communication, training, and operational concepts
Preparing and conducting department workshops, town hall meetings, and retrospectives
Conducting tests within the business area and with end users
Managing involved IT service providers and management reporting
Supporting the hypercare phase including knowledge management, hot fixing, and second-level support
Coaching the project manager for executive board and steering committee presentations
Environment: project management, organizational development, change management, executive coaching, JIRA, Confluence, MIRO

Jan 2021 - Dec 2022

2 years

Germany

Project Management / PMO / Strategy and Management Consulting

Deutsche Bank AG

Strategically consolidating several European organizational units into a central unit to reduce costs and simplify processes
BaFin-compliant process management and coordination with European stakeholders
Establishing structured process management using ADONIS NP
Developing KPIs considering defined SLAs
Introducing an agile working method and developing a concept for Objectives & Key Results (OKR)
Supporting the onboarding of new employees, including coordinating transfers and relocations
Managing service providers (moving, authorities, IT) and hardware rollout
Developing training concepts and supporting the hypercare phase
Environment: project management, organizational development, strategy, BaFin, ADONIS NP

Jan 2021 - Dec 2021

1 year

Germany

Sub-project Lead / Project Manager

N/A

Development and implementation of a talent management process to identify high potentials
Definition of guiding principles and career paths, as well as development of personas and MVP processes
Implementation in sprints and regular validation with senior management
Coordination of a project manager team, including assignment and capacity planning
Evaluation of project requests from operational and strategic perspectives
Advancement and establishment of project management methods within the organization
Development of processes for submitting new project ideas
Acted as a point of contact and mediator for project conflicts
Environment: project management, communication, process implementation, strategy, coordination

Jan 2020 - Dec 2020

1 year

Germany

Product Owner / Project Manager

Various companies in logistics, insurance, IT, retail, government

Developed a Covid-19 RPA quick support to relieve employees from administrative tasks
Developed a product for rapid process automation within one week without major IT architecture changes
Marketing, communication, and coordination of resulting orders
Created proposals and assembled implementation teams
Managed external technology providers
Selection, evaluation, and implementation of a pricing and product tool for the insurance industry
Analyzed the ERP landscape and created a decision matrix based on company requirements
Presented results at the C-level, including a rollout roadmap
Environment: project management, strategy and management consulting, communication, coordination, product development, Robotic Process Automation (RPA), ERP

Jan 2019 - Dec 2020

2 years

Germany

Coordinator / Management Consulting / Sub-project Lead / Rollout Manager

N/A

Built and sold a process mining portfolio, including development of a Center of Excellence concept
Established a partner network with Celonis and UiPath and developed market entry strategies
Stakeholder management, reporting, and integration of relevant departments and works councils
Change management during the integration of an acquired company (carve-out / post-merger)
Equipped employees with IT hardware and software and identified needs (software, mobile, security)
Managed external suppliers and provided empathetic support during the integration process
Project management for merging two companies into one office, including budgeting and reporting
Developed space concepts and coordinated relocation planning (IT, office setup)
Ensured hardware operations (servers, clients) during the move (cutover planning)
Environment: project management, Celonis, UiPath, organizational development, change management, transformation, rollout management

Jan 2019 - Dec 2019

1 year

Germany

Coordinator / Management Consulting

N/A

Developed and implemented a concept for digital transformation through innovative technical solutions
Developed a business strategy with a focus on data-driven process analysis
Identified bottlenecks through process mining and developed automation solutions (RPA)
Prepared future products based on machine learning, deep learning, and data science
Established an RPA Center of Excellence
Created decision templates for management
Environment: project management, strategy, innovation, data science, process mining, machine learning, deep learning, Robotic Process Automation (RPA)

Jan 2018 - Dec 2019

2 years

Germany

Product Owner / Project Manager / Scrum Master / Process Manager

Retail

Developed a technology prototype for locating items to reduce search costs
Conducted technology research and evaluated wireless technologies (RFID, iBeacon)
Created user stories, product backlog, and prioritization in an agile environment (Scrum)
Developed use cases and test cases, and documented test results
Monitored the project budget at subproject level and managed external vendors
Risk management regarding project and rollout risks
Developed mobile app prototypes for tablets and created interfaces to the ERP system
Prepared rollout planning, including cost estimates and roadmap
Environment: project management, agile (Scrum), iOS, lean management, risk management, test management, ERP, RFID, iBeacon

Jan 2016 - Dec 2018

3 years

Germany

Scrum Master / Project management / Subproject management

N/A

Product development of a medical plastic component and a related iOS app in a corporate startup environment
Identification of customer needs, process analysis and feasibility validation
Establishment of a unified vendor management for engineers, plastic manufacturers and laser technology providers
Project planning, team management and facilitation of Scrum events (planning, retrospectives)
Budget monitoring and coordination with corporate controlling
Development of the MVP (Minimum Viable Product) in short cycles through regular user testing
Planning the integration of the product into the parent company and connection to the core ERP system
Conducting training as part of the rollout
Active project risk management due to the novelty of the initiative
Environment: Agile (Scrum), cost and project controlling, lean management, business development, risk management, test management, ERP, iOS, mobile

Jan 2016 - Dec 2017

2 years

Germany

Project management / Subproject management

N/A

Development of an omni-channel strategy for transitioning from pure brick-and-mortar to online business
Integration of online services into existing logistics and creation of high-level subscription concepts
In-house development of necessary software and integration into the cloud landscape
Design and build of an innovation platform for testing new technologies
Coordination of teams in design, IT and business development
Budget monitoring for the platform build and content validation at executive level
Improvement of translation processes and introduction of a centralized translation software
Evaluation of software vendors and integration of internal/external translation agencies into new processes
Preparation and support of the hypercare phase for the software rollout
Environment: Project management, Agile (Scrum), ideation, strategy development, lean management, change management, process management

Jan 2014 - Dec 2015

2 years

Germany

Scrum Master / Project management / Subproject management / Change manager

N/A

Optimization of an e-commerce platform and logistics to increase scalability and innovation
Support of the team as Scrum Master and coaching of the Product Owner
Budget planning for internal work packages and external services
Identification of ERP interfaces and adaptation of data transfer
Introduction of agile project management methods (Scrum) in the organization including employee training
Establishment of new roles, selection of visualization tools (Trello, Basecamp) and conducting workshops
Structuring of PM processes in a startup to relieve the product development team
Building a central unit for administrative processes (procurement, HR, IT, finance)
Development of an iOS/Android app for ordering contact lenses (from scratch)
Leading test management and performing extensive manual tests to identify errors
Coordination of the logistics subproject and integration of new services into the IT infrastructure
Environment: Magento, Trello, Basecamp, Agile (Scrum), business intelligence, lean management, organizational development, ERP, risk management

Jan 2010 - Dec 2013

4 years

Germany

Project management / Change management / Executive management

N/A

Renewal of an inventory system including selection of new MDE hardware and modernization of the software environment
Controlling of budgets for various subprojects and monitoring of the overall budget
Rollout planning for several hundred stores including hypercare support
Automation of digital ordering, goods receipt and invoicing processes in SAP (EDI, EDIFACT, IDOC)
Development of a standard format for exchanging master data in the B2B sector
Centralization of procurement and logistics processes for a product group
Introduction of new payment terminals in over 700 stores in compliance with legal requirements
Setup and operation of a Project Management Office (PMO) and development of an in-house project management function
Building a project management department as a staff unit at board level including recruiting
Implementation of detailed project cost and time tracking for better analysis by corporate controlling
Environment: SAP, ERP, EDIFACT, EDI, XML, ATLAS, MDE hardware, payment, POS, change management, test management

Jan 2008 - Dec 2011

4 years

Germany

Project management / Change management / Management consulting

N/A

Introduction of electronic invoicing to digitize incoming, processing and archiving
Identification and development of standard formats for electronic invoices
Adaptation of internal processes in accounting and purchasing
Coordination and support of invoice issuers during system adjustments
Planning and execution of tests with internal departments and external suppliers
Creation of process documentation and operating instructions for business units
Organization of steering committee meetings and validation at executive level
Environment: Project management, communication, change management, test management, SAP, ERP, EDIFACT, EDI, XML

Jan 2005 - Dec 2006

2 years

Germany

Project Manager / Process Manager

n/a

Identification and visualization of all IT processes (project management, procurement, service, administration)
Analysis, adjustment and improvement of identified processes as well as the establishment of new processes
Carrying out tests to verify the functionality of new processes in the departments
Training of the IT departments involved and establishing process owners
Coordination of external service providers and alignment with IT management
Environment: process management, MS Visio, Adobe Acrobat, interview techniques, organizational development

Jan 2004 - Dec 2005

2 years

Germany

Project Manager

n/a

Replacement of an outdated point-of-sale system with a modern one including hardware
Execution of a proof of concept for vendor selection
Adjustment of interfaces to third-party systems as well as preparation and execution of the pilot phase
Testing and rollout execution for connected branches
Introduction of a digital order catalog for sales staff to support products requiring in-depth consultation
Creation of implementation concepts and requirements specifications
Establishment of centralized master data management and setup of an image database in the IT system
Preparation and execution of user trainings
Environment: project management, quality management, test management, AS/400, ERP, HTML, Java

Jan 2003 - Dec 2007

5 years

Germany

Project Manager / Management Consultant

n/a

Introduction of a digital pricing tool for more efficient pricing in purchasing
Designing software taking into account sales figures, assortment structures, and purchasing conditions
Advising the department head on IT topics such as project planning, hardware procurement, and feasibility analyses
Developing the annual plan for IT hardware and software, as well as process consulting for interface processes
Implementation of a quality management system to identify product defects and cost traps
Setting up a defect inspection unit in the central warehouse and digital recording of complaints at the POS
Integration of returned products into logistics processes
Environment: process analysis, ERP consulting, business process optimization, requirements analysis, AS/400, VRPG, logistics

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Information Technology, Banking and Finance, Professional Services, Transportation, and Healthcare.

Retail

Information Technology

Banking and Finance

Professional Services

Transportation

Healthcare

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Procurement, Strategy, Logistics, and Product Development.

Project Management

Information Technology

Procurement

Strategy

Logistics

Product Development

Skills

Leader
Management Consultant
Change Manager
Product Developer
Process Manager
Innovation Manager
Rollout Manager
Business Development Manager
Insurance
Manufacturing / Plastics Industry
Management Consulting >10 Professional (+++)
Organizational Development And Strategy Development >10 Professional (+++)
Strategic Innovation Management >5 Senior (++)
Implementation And Establishment Of Project Management >10 Professional (+++)
Business Development / Business Analysis >10 Professional (+++)
Building Startups In A Corporate Environment >4 Senior (++)
Change Management In Organizations >10 Professional (+++)
(Junior) Executive Coach >3 Senior (++)
Product Development / Product Owner >5 Senior (++)
Traditional Project Management >10 Professional (+++)
Agile Project Management >5 Professional (+++)
Lean Methods (Lean Startup, Etc.) >4 Senior (++)
Project Facilitation >10 Professional (+++)
Project Management Coaching (Traditional / Agile) >7 Professional (+++)
Project Management Office (Pmo) >5 Professional (+++)
Process Management >10 Professional (+++)
Rollout Management >10 Professional (+++)
Risk Management >10 Professional (+++)
Conducting End-user Training >10 Professional (+++)
Executive Role (Disciplinary) >10 Professional (+++)
Leading Complex And International Teams >10 Professional (+++)
Certification Ipma / Gpm >10 Professional (+++)
Certification Scrum Master >4 Senior (++)
Objective & Key Results (Okr) Master >1 Experienced (+)
Speaker At Keynotes, Meetups >6 Professional (+++)
Enterprise Resource Planning (Erp) >10 Professional (+++)
Test And Quality Management >10 Professional (+++)
Requirements And Application Management >10 Professional (+++)
Ms Project, Ms Visio, Slack, Trello, Invision >4 Senior (++)
Jira, Confluence, Miro, Mural >4 Senior (++)
Sap R6 / Ecc 6.0 >4 Senior (++)
Process Mining >2 Experienced (+)
Robotic Process Automation >2 Experienced (+)

Languages

German

Native

English

Advanced

Certifications & licenses

Objective & Key Results (OKR) Master

Certification IPMA / GPM

Certification Scrum Master

Statistics

Experience

Total positions 18

Experience in Retail 17 y

Avg length 2 y 2 m

Longest experience 4 y 11 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Interim Head of Project Management Office (PMO) / Executive Coach, Rollout Manager, Project Manager

Main industries Retail, Information Technology, Banking and Finance

Main business areas Project Management, Information Technology, Procurement

Qualifications

Certifications earned 3

Profile

Created

April 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Markus based?

Markus is based in Hamburg, Germany.

What languages does Markus speak?

Markus speaks the following languages: German (Native), English (Advanced).

How many years of experience does Markus have?

Markus has at least 23 years of experience. During this time, Markus has worked in at least 17 different roles and for 6 different companies. The average length of individual experience is 1 year and 3 months. Note that Markus may not have shared all experience and actually has more experience.

What roles would Markus be best suited for?

Based on recent experience, Markus would be well-suited for roles such as: Interim Head of Project Management Office (PMO) / Executive Coach, Rollout Manager, Project Manager.

What is Markus's latest experience?

Markus's most recent position is Interim Head of Project Management Office (PMO) / Executive Coach at n/a.

What companies has Markus worked for in recent years?

In recent years, Markus has worked for n/a, Hagebau - Handelsgesellschaft für Baustoffe mbH & Co. KG, Deutsche Bank AG, and N/A.

Which industries is Markus most experienced in?

Markus is most experienced in industries like Retail, Information Technology, and Banking and Finance. Markus also has some experience in Professional Services, Healthcare, and Transportation.

Which business areas is Markus most experienced in?

Markus is most experienced in business areas like Project Management, Information Technology, and Procurement. Markus also has some experience in Strategy, Logistics, and Product Development.

Which industries has Markus worked in recently?

Markus has recently worked in industries like Banking and Finance, Information Technology, and Professional Services.

Which business areas has Markus worked in recently?

Markus has recently worked in business areas like Project Management, Information Technology, and Strategy.

Does Markus have any certificates?

Markus has 3 certificates. These include: Objective & Key Results (OKR) Master, Certification IPMA / GPM, and Certification Scrum Master.

What is the availability of Markus?

Markus will be available full-time from May 2026.

What is the rate of Markus?

Markus's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.