David Varlamoff-CoE Advisor, Sourcing, Procurement & Vendor Management (SPVM)
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Experience
CoE Advisor, Sourcing, Procurement & Vendor Management (SPVM)
Euroclear
- Act as Centre of Excellence advisor supporting the different teams within SPVM ensuring delivery and strategic objectives are being met.
- Design and implement new capabilities within the CoE to support procurement squads in analytics, data management, process optimization, tooling, regulatory requirements and best practices.
- Embed lean management principles into procurement processes to drive efficiency, eliminate waste and enhance value delivery.
- Lead initiatives to streamline procurement workflows, ensuring alignment with business needs and regulatory requirements.
- Define and evolve the procurement tooling landscape to support digitalization and automation and contribute to the SPVM target architecture vision.
- Develop and maintain procurement policies and governance frameworks that ensure compliance and operational excellence.
- Collaborate with sourcing and vendor management teams to identify needs, co-create solutions and ensure adoption of CoE capabilities.
Senior Service Delivery Manager
Euroclear
- Establish and manage the delivery processes within the CISO Platform Security team.
- Manage the service catalogue and follow up processes (SLA, service descriptions, centralized information).
- Manage customer demand as the single point of entry for all customer demands.
- Identify, manage and implement continuous improvement initiatives ensuring operational efficiency.
- Follow up on audit, risk and compliance requirements and ensure compliancy.
- Manage the CISO governance model and ensure compliancy.
- Manage reporting and communication and handle KRI/KPI reporting and metrics demands to support operations and management.
- Build and manage partnerships and stakeholder relations, act as single point of contact.
- Manage CSP vendors ensuring contract obligations are met.
- Promote the value of CISO Platform Security and its services and act as CISO Platform Security risk ambassador.
Senior Service Delivery Manager
Ministry of Finance
Ensure service delivery to customs and excise department (AADA) with regards to NCTS.
Manage external providers ensuring contract obligations are met through service review.
Provide leadership, ownership and accountability for the IT service delivery function ensuring that the ITSM operating model is implemented and continually improved upon.
Liaise with the business to develop, implement, monitor and report upon IT SLAs aligned to contract obligations.
Define and implement the service delivery strategy and drive continued service improvement of IT services focusing on delivering business benefits.
Deliver the service delivery aspects of the 5-year plan to agreed milestones, budgets and resourcing requirements and contribute towards the wider IT transformation and strategy.
Support integration and coordination of service across various IT delivery functions to meet business unit requirements.
Support development of business cases for investment in new IT solutions by providing implementation and operational plans along with cost information.
Responsible for delivering the high critical NCTSP5 project as part of the overall EU TAXUD program.
Ensure all criteria of the agile project lifecycle are met on time, on scope and on budget.
Ensure key milestones and deliverables are met within the planning.
Build and manage relationships with different stakeholders (BUPA and AADA) and participate in steering and board meetings on all management levels.
Act as trusted advisor for management on SDM, ITSM function and related topics.
Manage both the maintenance and project budget ensuring adherence to the strategic plan (+€10 m) and advise management on financial plan improvements (ROI).
Manage an agile core project team onshore and offshore (+36 FTE), ensure coaching and training for team members, conduct periodic evaluations and ensure the service delivery team works at maximum efficiency and exceeds goals.
Senior Service Delivery Manager
First Gulf Bank
Work closely with IT operations teams onshore and offshore to ensure smooth delivery of specific services to business units.
Act as single point of contact for the treasury department ensuring maximum system uptime.
Provide leadership, ownership and accountability for the ICT service delivery function ensuring that the ITSM operating model is implemented and continually improved upon.
Ensure the team adheres to service and operating level agreements and develop, implement, monitor and report upon ICT SLAs aligned to industry standards and best practices.
Define and implement the service delivery model aligning with the overall FGIT strategy plan.
Oversee adherence to all defined service levels, system performance targets and KPIs within FGIT.
Manage outsourced vendors and ensure performance according to agreed SLAs.
Support reporting on SLA performance of all FGIT services and projects.
Approve all application, infrastructure and security operation updates to ensure alignment with company standards and policies (ISO 27000, 27001).
Direct the development and maintenance of the application and infrastructure landscape and ensure alignment with enterprise architecture, cybersecurity and FGIT standards.
Responsible for transition of the core banking trading system within the treasury department and end-to-end ITSM related projects.
Manage project P&L and ensure agile project lifecycle criteria are met on time, on scope and on budget.
Manage both the maintenance and project budget (+$15 m) and advise management on financial plan improvements (ROI).
Senior Service Delivery Manager | ITSM Expert (AG Insurance)
EMCC
- Manage and coach governance team (+15 FTE).
- Manage ITSM transformation projects end to end and project P&L.
- Act as trusted advisor for management regarding ITSM topics.
- Conduct ITSM assessment to identify maturity level (CMMI).
- Create and implement improvement plans (SIP) to improve service delivery.
- Provide coaching, training and awareness at all management levels.
- Conduct and lead workshop sessions on specific ITSM topics for operational and management levels.
- Design and implement ITSM framework based on ITIL V2/V3 focusing on service delivery processes.
- Build and manage relationships with stakeholders.
Senior Service Manager | ITSM Expert (ING Bank)
EMCC
- Manage governance team (+10 FTE) and build relationships with stakeholders.
- Create and execute communication plan focusing on ITSM.
- Provide ITSM training, coaching and awareness at all management levels.
- Design and implement ITSM framework based on ITIL V2/V3.
- Lead organizational transformation with hands-on training within all delivery teams and stakeholders.
- Embed release management within the ITS organization by creating and implementing the corporate IT release calendar as part of the ITS strategy plan and providing guidelines and support for release deployment.
Senior Service Manager | ITSM Expert (Total Oil & Gas RC Feluy)
EMCC
- Manage process team (+10 FTE).
- Conduct ITSM assessment based on CMMI maturity level.
- Identify and implement areas for improvement (SIP).
- Design and implement ITSM roadmap aligned with IT strategy plan.
- Act as trusted advisor for senior management regarding ITSM topics.
- Provide coaching and training for senior management and other stakeholders.
- Build and manage relationships with stakeholders.
- Conduct and lead workshop sessions on specific ITSM topics for all operational and management levels.
Senior Global IT Change Manager (Philips Eindhoven)
KPN/GETRONICS
- Implement the global change management process within the GTN delivery organization and at customer sites.
- Lead end-to-end change management process implementation and team transformation.
- Set up and manage a team of change managers (+12 FTE).
- Provide ITSM training, coaching and awareness at all management levels.
- Oversee operations and management of the change management process.
Senior IT Service Manager (BMW Munich)
KPN/GETRONICS
- Implement the ITIL service management framework within the BMW delivery organization (BMW Next).
- Provide coaching, training and awareness on ITSM topics for all management levels.
- Drive change management transformation to instill an ITIL mindset in the BMW Next team.
Senior IT Service Manager (DSM Sittard)
KPN/GETRONICS
- Introduce SCOM 2007 and Test Lab services within the Global Workplace Competence Centre as lead implementation manager for functional and technical implementation in collaboration with product management in NL and APAC.
- Create real-time KPI dashboard providing transparency and measurement of service quality delivered to the business.
- Improve the change management process by implementing the New Way of Working and co-lead organizational transformation in NL, EMEA and APAC.
- Build and manage relationships with stakeholders.
- Provide coaching, training and awareness on ITSM topics at all management levels.
Senior IT Service Manager (ING Bank Amsterdam)
KPN/GETRONICS
- Implement the Workplace Service Point project end-to-end and manage project P&L.
- Set up and implement the IT service catalogue and align with product management to define and secure IT services.
- Manage relationships with stakeholders and suppliers ensuring service delivery and follow up on RFI, RFQ and RFP.
- Provide coaching, training and awareness on ITSM topics for all management levels and stakeholders.
Senior IT Service Manager (Shell Oil & Gas)
KPN/GETRONICS
- Set up agreements between external providers (SLA, OLA, UPC) and implement the Global Service Delivery Model according to ITSM.
- Fulfil combined ITSM process roles such as incident, problem, change, configuration and SLA manager for multiple customers.
- Follow up on suppliers, RFI, RFQ and RFP.
- Build and manage relationships with stakeholders.
- Provide coaching, training and awareness on ITSM topics at all management levels.
IT Service Manager
Vodafone
- Act as trusted advisor for IT management and key stakeholders regarding ITSM topics.
- Serve as single point of contact for major incidents and escalations within the IT department.
- Ensure ITSM compliancy within the IT department and end-to-end accountability for ITSM service support and delivery processes.
- Lead high-priority projects (OT2000).
- Build and manage relationships with stakeholders at all management levels.
- Participate in boards to share ITSM relevant information.
- Manage suppliers ensuring adherence to defined service levels and system performance targets (KPI/SLA).
- Follow up on RFPs in collaboration with procurement.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Energy, Information Technology, Automotive, Telecommunication, and Government and Administration.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Procurement, Operations, Business Intelligence, and Strategy.
Summary
David is an expert at establishing plans and implementing policies that will improve existing business and delivery processes. As a true Service Delivery Executive, he is happy to work outside of his comfort zone and aspires to create a culture of continuous service excellence.
On a personal level, he will always apply sound judgement to resolve issues and is someone who empathizes with customers and go the extra mile to satisfy them. With his present employer, he proactively engages with colleague Executives to drive service improvement and ensure customer satisfaction.
Skills
- Service Strategy
- Service Delivery
- Business Relationship
- Operational Excellence
- Service Improvement
- Supplier Management
- Problem Solving
- Forward Thinking
- Critical Thinking
- Innovator
- Multicultural
- Extensive Knowledge Of It Governance, Strategy And Service (Delivery) Management
- Extensive Knowledge Of Commercial/Supplier Contracts And Service Level Agreements
- Ability To Demonstrate Experience Great Interaction Skills Throughout A Large Organization
- Achieving Productivity Gains In Service Delivery Through Team Management
- Managing Staff To Ensure The Prompt Resolution To All Client Service-Related Queries
- Ability To Think Tactically And Long Term When Planning The Future Of Service Delivery
Languages
Education
UHasselt
Applied Economics Sciences · Hasselt, Belgium
Certifications & licenses
Certified Agile/Scrum/SAFe
Certified Project Management Professional
Certified Information Systems Security Professional
Certified ITIL Master, Expert
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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