Microsoft Office Experts in Stuttgart

• Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
• Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
• Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
• Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
• Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
• Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
• Methods used: Agile methods, SCRUM, SAFe
• Tools used: Optimizely, Jira, Confluence
• Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.

• Managing the operational back office
• Handling quotations and invoicing
• Supporting preparatory accounting
• Coordinating appointments and operational alignments
• Interface management between management, clients, and external partners
• Structuring administrative processes in day-to-day business

By taking over operational back office tasks, management is noticeably relieved. Administrative processes run in a more structured, reliable, and efficient way, creating more time for clients, projects, and entrepreneurial decisions.

• Lead and coordinate complex cross-functional projects within LiDAR and software development environments.
• Develop and maintain critical project schedules, monitor work packages, track project baselines, and manage milestone progression via Gantt plans.
• Drive robust project controls by preparing detailed project forecasts, cost analyses, workload planning, and resource tracking.
• Monitor and report core KPIs related to cost, timing, quality, and delivery performance to ensure alignment with organizational goals.
• Design and present executive dashboards, management reports, and steering committee presentations for senior leadership.
• Facilitate seamless communication and alignment between R&D, Quality, Purchasing, Manufacturing, Finance, and international stakeholders.
• Proactively identify risks, maintain comprehensive risk registers, and contribute to mitigation planning and escalation processes.
• Coordinate engineering change requests, assessing their operational impact on project scope, timing, resources, and budgets.
• Drive efficiency through AI-powered process improvements using LEA Suite, structured prompting, workflow automation, and automated meeting documentation.

• System administration of FreeBSD 11, 12 and 13.1 in a secure cloud software solution
• Administration of proxy servers for FITS and its clients, banks and state banks
• Administration of secure internet solutions
• Administration of secure mail solutions and mail gateways
• Administration of Apache 2.4 web servers
• Planning and maintenance of servers and network components in FNT Command
• Incident, change and ticket handling, especially troubleshooting network issues using Splunk and ARS
• Troubleshooting and log file analysis using Splunk Enterprise
• Monitoring with Nagios
• Ordering, provisioning and installation of certificates on Apache web servers, Nginx web servers and load balancers
• Hardware: HP ProLiant DL380 Gen 9 and 10, Cisco Catalyst
• Software: FreeBSD 11, 12 and 13.2, FNT Command, shell scripts, MySQL databases, ServiceNow, ARS, Splunk Enterprise 8.15

The project covered the introduction of SAP S/4HANA including EWM. The customer makes tools for the international market, where 300 production orders and 2,000 shipments need to be processed every day. The project started with the "Explore phase", where the target business and SAP processes were defined, and ended with reaching the productivity goals with S/4HANA. My role was key user trainer and optimizing the live processes.

• Support of test management and consulting on replacing the existing core system for non-life insurance with a modern IT platform.

• Planning and controlling test execution as well as test analysis.

• Documentation of test results in JIRA/XRAY and defect management.

• Creating and continuously updating checklists to ensure quality.

• Creating Confluence pages to support test execution and its documentation.

• Creating test completion reports after each test cycle.

• Methods: process planning, status tracking, process optimization, process execution, process quality assurance.

• Tools: MS Office, Outlook, JIRA, Confluence, Wiki.

• Benefit: Support for test management in the preparation, execution and documentation of the different test cycles.

• Selected clients: b.telligent, youth fire brigade, Stackable, 1K5

• Took over the project in crisis with about 1.5 years delay when joining in June 2024
• Clarified the contract situation, planning and construction history, and scope details
• Relieved the internal project management and improved team morale
• Calmed all stakeholders at all levels
• Clarified a change request with the executive board and supervisory board
• Systematized problem-solving areas and built a new schedule
• Led all subproject teams and clarified open issues with the district government
• Secured approval for early construction start (§8a) in November 2024 and initiated the start of construction
• Clarified safety-relevant aspects of the construction process
• Supervised foundation work (pile driving) and expert monitoring
• Facilitated and coordinated weekly construction meetings and subproject meetings
• Fended off claim initiatives
• Reported to the executive board and plant management
• Handed over the project to the internal project management in an orderly manner in February 2025

• Project focus: Strategic realignment of global market clusters and design of future-proof data architectures.
• Results & achievements:
• TOM design SEA & General Distributors: Development of a hub-and-spoke operating model for Southeast Asia (Thailand, Vietnam, Malaysia, Singapore) including site evaluation. Goal: Achieving significant savings in FTE and EUR.
• Data Intelligence Architecture: Conceptualization of a "Data Intelligence Unit" and a Central Data Hub for Europe, including role and process definition.
• AI-Driven Knowledge Management: Implementation of AI-based knowledge management in after-sales to consolidate heterogeneous sources.

• Lead Product Owner for 4 development teams
• Leading and coordinating a greenfield project with parallel implementation of core components by independent teams; managing dependencies and resources
• Establishing a data lakehouse approach, including analysis of data volumes and future requirements as part of a cloud migration (best-of-breed approach)
• Responsible for requirements analysis, selection, and piloting of a LIMS/ELN system, supported by advising decision-makers and managing external vendors
• Introducing and managing an OpenWeb UI and Azure OpenAI-based RAG system to support knowledge extraction and data-driven analyses
• Setting up, configuring, and managing Jira projects, as well as developing project-specific workflows and automations
• Implementing classic Scrum processes with all ceremonies and taking on the Scrum Master role for all involved teams
• Assisting in hiring through interviews and assessments from a product owner's perspective
• Making key architectural decisions, including selecting the platform for the data lakehouse (Databricks) and the strategic integration of LIMS and analytics platforms

• Main interface between customer, stakeholders and internal cross-functional teams (software, hardware, mechanical and suppliers)
• Ticket management of internal and customer problems using Jira
• Lead pre-analysis team to conduct first analysis and assignments of tickets to the responsible person and/or departments
• Define the interfaces of the problem resolution management process to engineering, change-request management and project management processes
• Facilitate regular meetings to track root-cause analysis and problem resolutions
• Monitor project progress and identify deviations in time, scope, cost and quality
• Lead projects through all quality gates and milestones until SOP
• Forecast, resource planning, controlling and cost estimation for running projects, new RFQs and customer changes
• Weekly reporting of project status to the Program Director

• Advising companies and institutions in the areas of customer service, customer experience, customer centricity, user journeys, CRM strategy, operations, digital banking, payments, and energy
• Selection and implementation of CRM systems
• Selection and implementation of billing/ERP systems
• Selection and implementation of omnichannel systems
• Selection and implementation of knowledge management systems
• Interim manager (COO, CCSO)
• Project management for CRM and IT projects as well as software rollouts
• Incident management (leading task forces)

• Development of multiple websites for small businesses (6)
• SEO/SEM
• Business Consulting (Implementation of ERP systems (Fresha / MS Dynamics))
• AI Tooling, Prompting & Coding
• GenAI Chatbot (GPT 4.0)
• Creation of a telephone agent (NLP services, Twilio, Python, Azure Services)
• Python coding, report & dashboard creation
• Stakeholder management and consulting throughout the project lifecycle

Training and Certifications in AI:

• Microsoft Azure AI Fundamentals
• Develop Gen AI Solutions with Azure Open AI Service
• Designing and Implementing a Microsoft Azure AI Solution
• Artificial Intelligence for the Business Professional
• Generative AI for the Business Professional
• Certified Artificial Intelligence Practitioner

• Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
• Project management for ITSM tool implementations (Cloud, On-Premise)
• Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
• Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)