Microsoft Office Expert in Essen

• QA Lead for end-to-end quality assurance of the Sparkasse & Sparkasse Business banking apps (iOS/Android); design and implementation of the Test Strategy including functional testing, regression testing, and UAT for eID, Push Notifications, and white-label components
• Creation and maintenance of test concepts and test plans in TestRail; structured Defect Management and error analysis; stakeholder management and risk management for the early identification of critical quality risks
• Accessibility Testing according to WCAG 2.1 (iOS/Android); coordination of AI-supported test automation and optimization of test processes to shorten release cycles
• Release Management: planning, management, and coordination of all test activities; status reporting to management and stakeholders; quality assessment of releases and release recommendations in an Agile/Scrum environment
• Challenge: Highly complex build and release process across several Sparkasse institutions; close coordination with the DevOps team to stabilize the CI/CD pipeline and ensure reproducible test builds before every release.

Tools: Jira, Confluence, TestRail, Android Studio, Xcode, Firebase, Jenkins, GA4

• Success: Successful launch of the eID authentication process - quality assurance ensured for 50+ Sparkasse institutions

• Transition of Microsoft Azure operations to BTC AG
• Responsibility: budget of €60k
• Staff: leadership of 5 people
• Tools: Office 365, JIRA, Confluence

• Developed and optimised structured support workflows and evaluation procedures, applying consistent quality standards across high-volume operational tasks.
• Monitored performance metrics to identify systemic issues and drive targeted improvements — a skill directly transferable to LLM performance metric analysis.
• Managed escalations and maintained high accuracy and satisfaction standards in a fully asynchronous, remote-first environment.

• Optimization of the transmission media of the data links in the Ruhr area
• Configuration/expansion of switches and routers for an autonomous system AS
• Improve the network protocols used Layer 2/3 (OSI model), RSTP, broadcast, etc.
• Laying cables, crimping, antennas, routers, switches
• Maintenance, expansion, selection and prioritization of troubleshooting measures for network monitoring (PRTG, The Dude)
• Organization and new connection of another BGP peering, data center, NGN fiber optic
• VPN IPSec site connections for 6 sites with PFSense, Fritzbox
• Configuration of WLAN devices (Mikrotik, UBNT

Label: TCP/IP, VLAN, BGP, OSPF, MPLS, VPLS, routing protocols, WLAN, EoIP, PPPoE, routing, SNMP, DHCP, DNS, NAT, native IP, VLAN, Ethernet, VoIP., switches and routers from: Nortel, Cisco, MikroTik, UBNT., network management systems: The Dude, PRTG, UISP

• Recording, checking, and documenting goods movements on the PC
• Experience in sorting, packing, and inventory management (Warehouse & Logistics)
• Digital data maintenance and reliable compliance with quality and safety standards

• Evaluation and further development of Engineering Excellence initiatives as part of the “Digital First” program
• Validation of efficiency, productivity, and cost-saving potential in the Software Development Lifecycle (SDLC)
• Organization-wide analysis of the use of Generative AI in the Software Development Lifecycle (SDLC)
• Evaluation of optimization measures in the areas of product management, delivery, developer experience, metrics, and quality assurance
• Comparison of the target vision “Next Level Architecture (NLA)” with regard to organizational design, governance model, and scalability
• Identification of structural bottlenecks in the delivery organization and development of alternative optimization approaches
• Preparation of decision-making and management documents for division management and the Executive Board to evaluate efficiency potential and transformation measures

Skillset: Engineering Excellence, Operating Model Design, Generative AI, AI in SDLC, SAFe, DevOps, Software Delivery Metrics, Value Streams, Team Topologies, Domain Driven Design, Azure DevOps, Jira, Confluence, Management Reporting, Business Case Assessment

• Developed an IT governance and oversight framework aligned with DORA requirements
• Coordinated and trained external service providers
• Optimized financial processes and performance

• The goal of Afworki GmbH IT-Consulting is to make small and medium-sized companies more competitive by overcoming challenges in digitalization, automation, and data management.

• Tailored technology, strategy, and specialist consulting designed to meet the individual needs of each company.

• Analyzing the company's current situation and developing the best possible solution together with the client.

• Using both agile and classical IT project management methods to deliver projects on time and within budget.

• Focusing on automating and orchestrating all data flows in a data warehouse to create a unified and standardized data foundation.

• Considering the dependencies between IT and business to achieve sustainable positive effects.

• Employing modern strategies and tools specifically tailored to the company's needs.

• Supporting digitalization, the introduction of agile working methods, and the creation of up-to-date reports and analyses.

• Objective: streamlining management and enabling well-founded, data-driven decision-making.

• Led the subproject for implementing Vulnerability Response as part of DORA
• Documented the current processes in compliance, risk & security
• Created the functional design for introducing application, infrastructure, and cloud vulnerabilities
• Agile management of the integration service provider, the technical department, and the company's cross-functional teams
• Integrated the V scanners Tenable, Qualys and Defender, as well as NVD and CISA/KEV
• Integrated GitLab Ultimate for importing and processing SBOMs
• Developed automation rules to match scan results with CIs in the CMDB, assign vulnerabilities and remediation tasks, handle approvals (false positives, exceptions) and closures
• Calculated multiple risk scores and priorities
• Defined dashboards and reports (Workspaces, Performance Analytics)
• Aligned the new processes, especially to improve the CMDB data quality (according to CSDM)

• Independent management consultant for the energy and real estate industry
• Interim manager at a municipal energy provider for sub-metering
• Strategic corporate development for an Austrian energy service provider

• Led the 12-week training program to become an AI and automation specialist
• Created training materials & video courses on "AI Fundamentals", "Working with ChatGPT", "Prompt Engineering", "AI Agents with N8N", "Automations with Make.com" & AI-generated marketing content (images, videos, blog posts & social media posts)
• Conducted workshops on the above topics
• Tools: Loom, N8N, Make.com, ChatGPT, Midjourney, Gamma.app, Canva, Kling AI, Magnific AI
• Result: Participants learn the technical and business know-how to successfully build a business as AI and automation specialists

• Operational and financial support for the start-up build of a medical care center brand in Germany with 11–25 planned locations
• Designing a scalable site rollout model including a standardized ramp-up (go-live, capacity, FTE plan, revenue/cost projections)
• Developing an operating model and making TCO/make-or-buy decisions
• Building site business cases (revenue mix, cost structure, break-even, sensitivities) to prioritize the expansion pipeline
• Setting up liquidity and financing planning, including deriving funding requirements
• Establishing a reporting structure for transparency on performance and scaling progress
• Implementing budgeting and forecasting (rolling forecast, scenario analyses) for operational control of the medical care center build
• Standardizing employment contract templates and supporting the hiring setup

• Led workstream for analysis and optimisation of the solution development and release process within the newly established organizational structure
• Analyzed and adopted existing processes after transition of technical responsibility to E.ON Digital Services
• Supported the agile development approach within engineering teams
• Established a unified workflow for business requirements and clear communication interfaces, documented using Atlassian Jira on both the business and engineering sides
• Created dashboards with Rich Filters for Jira Dashboards to provide an overview of feature releases and their connection to technical releases
• Designed new burnup charts and statistics per release to improve transparency of overall technical progress at the product level