Microsoft 365 Experts in Berlin

• Overall leadership of several strategic operations projects focusing on Workplace Services, SLA Framework, access management, certificate management, e-learning, backup & recovery, test management, and capacity management, as well as the introduction of system monitoring and feasibility studies for 24x7 operations, in some cases including implementation in ServiceNow
• Creation of various ServiceNow operating concepts covering training, access rights, and emergency management as part of a new cloud hosting initiative for the ServiceNow platform
• Executive board reports and leadership of steering committees as part of company-wide strategic objectives, as well as the establishment of new balanced scorecards for measuring KPIs related to optimization-driven project results

Workflow-automation SaaS for operations teams (Berlin, 120 people); full-time freelance engagement reporting to the CEO: an initial 12-month interim mandate, extended twice through the AI build-out; owned product for one squad and coached the other product managers on process.

• Led generative AI (LLM) integration into the core product: from LLM-powered steps to natural-language workflow authoring and step-level automation suggestions, plus AI-managed dynamic workflows, shipped behind eval gates with human-in-the-loop fallbacks: AI-drafted workflows grew to 31% of all new workflows, and median time-to-first-workflow fell from 3 days to 4 hours.
• Packaged the AI capabilities as a usage-based add-on priced on executed automation steps, working with sales and marketing on positioning: ~€800K added ARR in the first year, and adopting accounts churned 1.8 pp less.
• Owned the roadmap end to end: replaced feature-request-driven quarterly planning with an outcome-based rolling roadmap built on quarterly bets and explicit kill criteria, presented monthly to the executive team and quarterly to the board.
• Rebuilt the product-management operating system: weekly customer-discovery cadence incl. workshop facilitation, RFC/decision-doc reviews and a single quarterly metrics narrative; coached four product managers, one promoted to senior during the engagement.
• Closed the engagement as scoped: hired and onboarded the permanent VP Product, handed over the process playbook and roadmap, and exited on schedule in June 2026.

• PROBLEM: GTM effort is guesswork across fragmented identities and channels, with no closed feedback loop.
• BUILT: Cost-pyramid engine (L0–L3): identity resolution across ~25k entities, explainable intent scoring, and a closed decision loop (propose → execute → evaluate → learn) with calibration.
• IMPACT: Shipped v1.3.1 with a live demo; 99% of operations resolve at the free L0 tier (CI-enforced); $0 to run without any API key.

• Advising companies on building, migrating and optimising BI and reporting landscapes (Power BI, SQL, Python, ETL)

• 5 client engagements in real estate and finance since 05/2025: taking over and stabilising existing reporting, automating recurring standard and management reports, building cash-flow models

• Proposal and feasibility assessments for BI and reporting projects

• Using AI-assisted development (Claude Code) to accelerate automation, tooling and web/app development

• Custom ERP system

• Problem: A client's core processes ran on scattered, siloed Excel files with no central data storage – error-prone, hard to scale and impossible to analyse end-to-end.

• Approach: Captured the business processes and requirements, modelled the data and developed iteratively together with the business team.

• Implementation: Built a tailored, web-based ERP system with a central database, role-based modules and automated reporting – delivered using AI-assisted development in Claude Code.

• Timesheet app

• Starting point: Time tracking based on an overgrown, macro-heavy Excel template – maintenance-intensive, single-user and error-prone.

• Implementation: Migrated all functionality and VBA macros into a standalone web app with central data storage, multi-user support and automated reporting.

• Cash-flow modelling

• Starting point: The existing cash-flow model covered standing investments only; project developments were missing from steering.

• Implementation: Built and extended the CF model to include project-development cash flows.

• Optimisation: Reviewed and optimised existing CF models and expanded the KPI outputs for reporting and steering.

• Teaching knowledge about modern technologies
• Interactive teaching using tools such as miro

• Codebase Evaluation & Problem Design: Designed and stress-tested complex software engineering problems against large open-source Python codebases (including pandas), requiring deep context acquisition and architectural understanding to produce well-scoped, realistic problem statements aligned to strict correctness guidelines.
• Agent Failure Analysis: Assessed LLM coding agent solutions for correctness and completeness, identifying meaningful failures across edge case handling, dtype behaviour, and multi-column NaN propagation logic; documented findings with precision for downstream evaluation use.
• Programmatic Test Suite Development: Authored comprehensive pytest suites to programmatically verify agent-generated solutions against defined requirements, with deliberate coverage of boundary conditions and failure modes not caught by naive implementations.
• Containerised Environment Engineering: Built and debugged Docker environments for reproducible agent execution, including git-based repository provisioning, dependency pinning with npm ci, and multi-stage Dockerfile authoring across Linux-based containers.

• Building a cross-functional product team to develop a super app
• Advising and mentoring to support the team and provide input (technical & soft skills)

• Replacement of a RIS and PACS system in combination with three different software solutions, with a focus on redesigning and further developing existing processes.
• Ensuring the interaction of the individual solutions and their integration into one overall solution to provide optimal support for medical staff in their daily work.
• Overall project management including coordination of three service providers.
• Use of technologies and solutions such as RIS, PACS, Smart Reporting, and Artificial Intelligence.
• Leading the RIS & PACS replacement in a hospital.
• Support with the communication strategy.
• Coordination of external and internal resources.
• Stakeholder management.
• Steering of steering committees.

• Work within time-critical operating procedures; coordinate issues with customers, partners and central support.
• Maintain reliable handovers and concise incident communication when service, equipment or routing issues occur.

• Managing and scaling multiple client accounts (Meta & Google Ads) with a focus on ROAS and CPA
• Developing and A/B testing ad creatives, offers, and landing pages
• Building email and flow automations in Klaviyo (welcome, abandoned cart, post-purchase)

• Mobile Device Management (MDM) for iOS devices (iPads, iPhones)
• Management, configuration and rollout of policies, apps and security measures
• eSIM setup & management as well as management of mobile plans and contracts
• User management (create, block, delete) in the SecurePIM security solution
• Device registration, preparation and setup of devices with Windows 10/11 and peripherals
• 1st & 2nd level support and handling of IT requests via the ticket system
• Troubleshooting, fault isolation and repair of devices
• Creating and maintaining guides, training new users and handling user questions

IT infrastructure / SAP Grantor / SAP BTP transformation project at the Berlin Ministry of Finance to digitalize public funding programs. The goal was a clean-core-oriented SAP BTP solution architecture with CAP/RAP services, APIs, integrations, and operational readiness for run, AMO, and AMS structures.

• Industry: Federal authority, FM Berlin
• Budget 2026: 5 million EUR
• Planned budget for 2027: 8.7 million EUR
• Team size: 45 FTE

Industry: Publishing, media Project management for the concept of a RAG-based archive access solution: a secure on-prem or hybrid compute architecture for LLM and embedding operations, pipeline for transcription and automatic tagging, semantic search across audio and video archives. Use case evaluation and make-or-buy together with editorial team, archive, and legal department, taking into account copyright, broadcasting law, and the AI Act. Differentiator: practical LLM infrastructure experience from two own productive platforms combined with C-level program management in regulated industries.

• Developing brand, social & digital strategies for brands and agencies, e.g. “Hypoport I&P brand strategy” (09/2022), “MAN Social Media Strategy” (03/2022, Accenture Song).
• Interim leading strategy teams, e.g. ‘Head of Strategy’ (01-05/2021, We are social).
• Planning & facilitating design sprint workshops for brands, e.g. “Router finder”, incl. prototype development (02/2020, AVM).