Local Area Network Experts

• Operation and further development of the network and security infrastructure.

• Monitoring, analysis and resolution of network and security incidents.

• Cross-departmental collaboration with other teams on operations and further development, and reporting.

• Firewall vulnerability analysis.

• Firewall access requests.

• Troubleshooting IP communication issues on network and firewall infrastructure.

• Security-critical IT infrastructure, processing of personal data, compliance with legal requirements.

• Products: Palo Alto Networks Firewalls, Cisco ACI, Checkpoint Firewalls, F5

• Technologies: SDN, SDWAN, Cisco EPIC, Cisco ACI

• Creating concepts and architecture for domain integration (SEAT into the VW structure)
• Domain trusts and administration
• Operation and administration of Windows 2022/ 2025 servers and domains
• Domain restructuring
• GPO and SG editing and migration
• DNS restructuring and migration

Technologies: Windows 2022, Active Directory, ADFS, AD Azure Connect, DHCP, DNS, GPO, VMWare vSphere, Hyper-V, Powershell, Jira, MS Office 365,), SCCM, VSAN Fileservices, Approximately 800 servers, 400 users

Description of duties “Atruvia / HCL International” Role: HCL Notes Banking Support, Domino Administration / Migration / Operations Operations, administration and technical support of the HCL Notes/Domino environment in the Atruvia banking environment on behalf of HCL. As part of an international support team, the focus was on second- and third-level support as well as the processing, management and monitoring of SLA tickets in categories 1, 2 and 3. Duties included the technical analysis and resolution of incidents in the Notes/Domino environment, system administration, and the development and modification of Lotus Notes /Domino applications and LotusScript agents when a programming solution was required. Another focus was ticket dispatching: analysing and assessing incoming tickets, assigning them to the responsible departments and specialist teams, and subsequently coordinating and tracking processing within the agreed SLA periods. There was also direct communication and coordination with subject-matter experts, departments and end customers of the connected banks. In particular, when language or technical communication problems arose within the international support team, German-language customer communication was handled and mediation between customers and technical specialists was provided. Objective Ensuring stable and reliable operation of the HCL Notes/Domino landscape in the Atruvia banking environment and the timely processing of business-critical support cases in line with the agreed Service Level Agreements. Incidents were to be analysed as early as possible and either resolved directly through administrative measures or suitable LotusScript/Notes solutions, or forwarded specifically to the responsible specialist teams. As of: 25.09.2026 (Version 2.10 LITE) including project times Page: 3 of 32 SPO-SOFT EDV Beratung, Dipl.-Ing. Klaus Kano, Tel.: +494532-2767682, Mail: [email], [link] At the same time, qualified preliminary analysis and targeted ticket dispatching were intended to ensure that every ticket reached the technically and professionally responsible department immediately and that unnecessary transfers, processing times and associated costs were reduced. Result Operational Notes/Domino support for the banks served was reliably ensured throughout the entire project period. SLA-relevant tickets were systematically analysed, prioritised, assigned to the responsible departments and tracked through to resolution. Some incidents were resolved directly through administration, technical error analysis and the development of suitable LotusScript agents and modifications to Notes/Domino applications. By directing tickets specifically to the relevant expert and specialist teams, incorrect assignments and unnecessary processing loops were reduced and compliance with the agreed SLA times was supported. Direct communication with the banks and mediation between German-speaking end customers and the international support team also contributed to efficient problem resolution and high customer satisfaction.

As part of preparing and providing operational support for a company succession:

• Company analysis: Analysis of the overall economic, organizational and structural situation (current status, strengths/weaknesses, potential risks)
• Process analysis: Recording and documentation of all relevant business processes (BPMN, UML) in the areas of management, finance, purchasing, sales and operations
• Process optimization: Identification of weaknesses and inefficiencies, development and operational implementation of improvement measures
• Stakeholder management: Identification and analysis of all relevant internal and external stakeholders; structured communication and coordination with former and future owners, shareholders and employees
• Change management: Supporting employees and management throughout the handover process; building acceptance and trust among all parties involved
• Governance & documentation: Preparation and handover of structured operating manuals, process documentation and an organizational manual for the new business owner
• Risk & weakness analysis: Assessment of operational and strategic risks in the handover process and development of recommendations for action
• Operational support: Interim assumption of management responsibilities; ensuring business continuity during the transition phase

• Focus on optimizing and further developing the internal customer EBICS application
• Functional and technical consulting for Aareal First Financial Solutions AG on EBICS standard products and applications in the areas of operations and further development, as well as project-related communication with external development partners and the product manufacturer to implement the corresponding technical optimizations
• As the functional coordinator, providing advice on content-related and regulatory requirements as well as technical prerequisites and requirements, and bringing these together at the functional level
• Consulting on the use of EBICS formats
• Reviewing the current EBICS standard for optimization and further development potential
• Analyzing the current state to identify development potential and deriving appropriate recommendations for action while considering regulatory requirements
• Conducting EBICS tests throughout the project
• Functional responsibility for requirements management and, in this context, recording and documenting requirements for such tests
• Designing a functional and sustainable test management system
• Conducting and evaluating tests
• Consulting on sustainable quality assurance and audits
• Project language: German and English
• Tools/Methods: MS Project, MS Office, MS Visio, TestRail, Confluence, Jira, Business Logics Bankkrecher, Business Logics Test Data Generator, Business Logics Banking Tool, Business Logics Test System, DBEAVER, Squirrel, Unix Virtual Machines, WinSCP, Kitty, Putty, various Aareal Bank products, Online Banking Portal, Aareal Sign, core banking system, SAP Blue Eagle, SAP RE-FX, Aareon Wodis Sigma, Haufe Real Estate Wowinex, GAP Group Immotion, UTS Karthago, SAP IS-U/Waste, SIV kVASy, various EBICS clients

• Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
• Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
• Technical requirements management with business units, information security and operations.
• Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
• Regular reporting to project management, the program environment and internal stakeholders.

NET Cloud and NET Scan

• Structured end-to-end processes, roles, interfaces, approvals and decisions required.

• Private Equity owned precision grinding machines for Auto, Military & Aerospace – 1200 Employees
• Acting as Interim Group CIO / CISO consolidating Global IT back to Europe – M&A consolidation
• Managed major Security event and post event cleanup – Reporting to regulators
• Performed Vendor & Contract Management – full assessment of capabilities
• Guided Infrastructure refresh & Security Hygiene assessments

Introduction of new hospital software

• Supported the introduction and implementation of new hospital software during ongoing clinical operations
• Coordinated and provided operational support for the software rollout in clinical departments
• Delivered user training and guidance to hospital staff to ensure safe and efficient use of the new software
• Explained software features, workflows and new digital processes to the relevant user groups
• Provided on-site support to doctors, nursing staff, medical departments and administrative employees during the introduction and transition phase
• Acted as a First Responder for questions, usage issues and incidents related to the newly introduced software
• Logged, analyzed and initially assessed user issues, and coordinated follow-up with the responsible support team and technical departments
• Helped users transition existing workflows to the new digital processes
• Identified recurring user questions and operational challenges and shared relevant findings with the project team
• Worked closely with project management, IT, the software provider and the hospital's responsible contacts
• Provided ongoing feedback from clinical operations to project management to improve the rollout and user acceptance
• Helped ensure a smooth transition to live operations
• Supported users during the Go-Live and stabilization phase
• Documented support cases, user feedback and open items, and tracked them through to resolution
• Coordinated closely with project management to meet project goals, rollout dates and implementation requirements

• Act as project manager and first point of contact on the project side
• Coordinate with teams to ensure required information is available for project completion
• Ensure both general contractors and internal teams store information correctly
• Monitor compliance with the project checklist and follow-up
• Plan and execute the project plan
• Perform budget and project calculations based on expected price calculations and estimated effort
• Participate in project meetings
• Review progress of Actoom (external partner handling data)
• Answer queries from Actoom regarding data migrations to retrieve data from internal partners or general contractors
• Contact subcontractors to obtain missing information
• Communicate with insolvent companies to obtain missing information

• Functional management and further development of a team of 28 IT employees (internal & external) in the areas of HelpDesk / HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basic operations
• Management of external service providers (including FI-TS for SAP basic operations)
• Personnel, resource and budget planning for the IT department and projects
• Introduction and establishment of regular communication formats (regular meetings, team and cross-departmental meetings)
• Ensuring application operations in a hybrid environment (Windows / Linux with database and web/application servers)
• Support for transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Building and introducing digital IT procurement for hardware & software (e.g. with DELL)
• Development and management of the „IT Operations DOS" department based on the company strategy
• Preparation of management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in Rentenbank committees and ensuring regulatory compliance (BaFin §44, DSGVO, BSI, MaRisk)

Goal:

Protect customer domains from spoofing by establishing and securing DMARC compliance, and ensure secure and stable operation of the Exchange and Microsoft 365 environment while keeping legitimate mail flows running smoothly.

Responsibilities:

• Project management, including reporting, customer coordination and budget responsibility
• Set up and secure DMARC, including DKIM and SPF
• Ongoing analysis of DMARC reports to detect and resolve issues early
• Replace EWS connections before Microsoft's shutdown on 01.10.2026 by switching to Microsoft Graph
• Introduce sensitivity labels in Microsoft Purview to protect sensitive information
• Automate recurring administrative tasks with PowerShell
• 3rd Level Support and ongoing administration of Exchange Online and Exchange on-premises

Technologies: Exchange Online, Exchange Server (on-premises), Microsoft 365, Microsoft Graph API, EWS, Microsoft Purview / Sensitivity Labels, DMARC, DKIM, SPF, RUA-Reporting, PowerShell, HCL Notes

• SAP S/4HANA upgrade from Release 2021 to 2025 and FI/CO transformation as part of a new TOM. Four streams and two SAP service providers; management during ongoing operations.

• Overall responsibility for time, quality and budget as well as cross-stream coordination of the four streams

• Coordination of process streams, business functions and SAP service providers

• Establishment and management of governance, planning, risks, dependencies, resources and escalations

• Provider management, regular management reporting, and preparation and execution of project and Steering Committee meetings

• Responsibility as Test Manager for test strategy, test planning, UAT, defect management and acceptance

• Result: Successful preparation for Go-live on 28.09.2026 during ongoing operations; quality and the planned absence of production interruptions ensured. Project governance established and positive feedback from management and stakeholders.

As part of this project, the existing active network infrastructure was modernized and made fit for the future. The goal was to introduce a powerful, secure and scalable network and WLAN infrastructure, including a Network Access Control (NAC) solution to improve network security and centralized access control.

At the beginning of the project, a comprehensive requirements analysis was carried out, taking into account the technical, operational and security-related requirements of the hospital sites. On this basis, a technical tender was prepared for new switches, WLAN access points and the NAC solution.

The successful implementation of the project established a modern, standardized and secure network infrastructure that meets the growing requirements for availability, mobility and IT security in hospital operations.

Activities:

• Supporting the tender process, including technical evaluation of offers and bidder evaluation
• Leading and managing the entire project implementation
• Coordinating the project process with internal stakeholders, business units and hospital IT
• Managing external service providers during the implementation and installation of the systems
• Monitoring the implementation, including quality control, project acceptance and defect management
• Coordinating and managing communication between hospital IT and external service providers as part of the NAC implementation
• Managing escalations in the event of technical and organizational challenges
• Ongoing budget monitoring and control of project expenses and additional costs
• Preparing decision papers for management on project changes, additional services and risks