VPN Experts

Designed a global SD-WAN / SASE solution (Paloalto Prisma Access or Cisco Secure Connect) and integrated it with the data center infrastructure (Cisco ACI, Cisco Catalyst/Nexus Switches, Cisco WLAN Controller, Cisco ISE)

• Architected, Deployed and Supported hosted email solutions in Linux and Windows environments with enterprise-grade anti-spam and security architecture for service-provider environments.
• Managed Microsoft Azure environments including Virtual Machines, VNets, Storage, VPN, and Firewall configuration.
• Administered Microsoft Exchange Server (2010-2019), Microsoft Exchange Server SE, Active Directory, PKI, Hyper-V and Zimbra environments with disaster recovery planning and operational support.
• Led Microsoft 365 onboarding and migration projects from Exchange, IMAP, and Zimbra platforms to Microsoft 365.
• Prepare security and compliance to support Microsoft 365 Copilot.
• Implement information protection and data loss prevention by using Microsoft Purview.
• Implement retention, eDiscovery, and communication compliance in Microsoft Purview.
• Integrated Active Directory Domain Services (AD DS), Active Directory Certificate Services (AD CS), and Active Directory Federation Services (AD FS).
• Delivered secure hybrid infrastructure solutions integrating Microsoft Windows Server and Linux-based enterprise environments.
• Supported enterprise integration projects involving Debian, Ubuntu, CentOS, Red Hat, Barracuda ESG, Qmail and Zimbra Platforms.

Worked as an App Engineer as part of the IoT Control team in a React Native Stack.

• Implementing new Components based on the Tonies Design System.
• Improving, extending and maintaining Tonies Design System
• Adding new features like Volume and Playback Control of the Tonies
• Fixed connection issues via bluetooth and wifi
• Removing technical debt and polishing for an upcoming big software and hardware release
• Improving accessibility by optimizing screens and components for usage via screen readers.
• Wrote lots of automated tests to ensure app quality is always stellar.
• Weekly app releases in a high volume workload environment

Results & Impact:

• Improved app stability and connection reliability ahead of a major software and hardware release
• Raised overall app quality through a significantly broader automated test suite, catching regressions before they reached users
• Made the app usable with screen readers, improving accessibility for a wider audience
• Sustained a weekly release rhythm in a high-volume production environment without quality regressions

Technologies: react-native, expo, typescript, react-19, react-compiler, react-navigation, zustand, @tanstack/react-query, i18next, figma, app-store, play-store, sentry, bitrise, config-cat, poeditor

• Technical design, prioritization, and hands-on implementation of AI automation, conversational AI, voice AI, and private AI solutions.
• Translation of business requirements into system architecture, conversation/workflow logic, APIs, data flows, and production-ready AI workflows.
• Development of backend and integration components with Python/FastAPI, PostgreSQL/pgvector, Redis, REST APIs, webhooks, and background jobs.
• Design and implementation of RAG architectures with local/private LLMs, embeddings, document processing, semantic search, and controlled access to company knowledge.
• Prompt engineering for LLM and voice/conversational AI applications; iterative optimization based on real processes, system responses, and quality requirements.
• Practical work with ElevenLabs and its APIs in a voice AI project, as well as technical evaluation and integration of voice AI components.
• Deployment and operation of Docker-based systems on Linux with Nginx, CI/CD, monitoring/logging, backup/restore, and reproducible deployment processes.

Gronic Ident & Sign

Core technologies: Android, Jetpack Compose, Retrofit, Regula Document Reader, Adobe Sign

Android app on dedicated devices for identifications and electronic signatures at the PoS

• Stabilized the cross-site workplace/printer rollout and transferred it into reliable operational processes. Ongoing hospital operations, new naming conventions, new print servers in a different AD structure, Kerberos dependencies, management systems and inconsistent inventory data.
• Took over technical workstreams and escalated risks at an early stage. Interface between IT operations, project organization, internal employees and external service providers; independently responsible for critical technical workstreams without formal overall project management.
• Fully consolidated the central master/rollout data. Correlated serial number, MAC, IP, location and old/new device references from several sources and established them as a shared working basis for rollout, follow-up work, location and toner processes.
• Technically stabilized the printer rollout. 717 devices in the consolidated rollout scope, including 431 replacement devices; 114 documented deviations. Controlled, created or validated around 2,000 printer/queue objects.
• Proposed Location B as an independent work package and managed it technically. Consolidated 216 old devices into 88 new devices; implemented this in around 10 working days with 1-2 external technicians. Prepared ClearPass, TXT/mapping and ORBIS offset topics in parallel.
• Made several thousand existing TXT/VBS client assignments suitable for bulk migration. Defined old/new mapping, new print servers, Follow-Me, queue, suffix and tray logic; developed checking/correction logic for incorrect manual names.
• Built and productively verified cross-domain FollowMe. Used the historical username attribute to map between the old and new AD domains; stopped further expansion when data quality was no longer reliable.
• Developed the technical approach for hardware/queue reconciliation. Correlated standard lists, print server objects and real devices using IP/SNMP; defined rules for MAC, serial number, IP, location, toner, trays, keep/remove/rename, duplicates and rollback.
• Built AI-assisted automation under time pressure. Developed and stabilized PowerShell/XML tools with independently developed process, data and validation logic, test cases, logging, DryRun/guardrail approaches, error analysis and live validation.
• Designed an HTTP/web platform as a target architecture that was not introduced into production. Technically designed ASP.NET Core 8, .NET Worker, SQLite and PowerShell 5.1 for job control, target/actual comparison, logging/audit, recovery, queueing and locking.
• Operationalized toner, location and operational processes. Consolidated TA-Cockpit location data; established toner/order logic with prioritized run lists; supported Follow-Me, duplex and Scan2Mail pilots.
• Worked out the KRITIS/emergency topic in detail. Structured and visualized printer operations during power/infrastructure failures, coordinated internally and supported the integration into the emergency concept.
• Coordinated the workplace/IGEL client rollout with 1.200+ thin clients from a technical and operational perspective. Prepared the project from 11/2025 and continued it from mid-09/2026. Technically reviewed and structured the process from unpacking and labeling/inventory to setup; handed over operational unpacking/label coordination to a colleague so several employees could work in parallel.
• Personally prepared around 120 thin clients for production. Together with a technical colleague, primarily responsible for finding a solution for automated IGEL-OS-12 installation; productive automation is currently still open.
• Saved around 83 hours of manual ClearPass data entry. Created a PowerShell/import script for ClearPass and demonstrably saved the network colleague around 83 hours of manual entry for 1.200 thin clients; at the same time, significantly reduced the risk of manual errors.
• Supplied formal project management with technical results. Operational results, technical feasibility, process structure and status from the responsible workstreams serve as an important basis for steering by the official project manager.
• Documentation & handover. Documented rollout, AQrate, TA-Cockpit and automation processes, conducted training and tested, configured and prepared around 25 digital medical carts for operation.

Description of duties “Atruvia / HCL International” Role: HCL Notes Banking Support, Domino Administration / Migration / Operations Operations, administration and technical support of the HCL Notes/Domino environment in the Atruvia banking environment on behalf of HCL. As part of an international support team, the focus was on second- and third-level support as well as the processing, management and monitoring of SLA tickets in categories 1, 2 and 3. Duties included the technical analysis and resolution of incidents in the Notes/Domino environment, system administration, and the development and modification of Lotus Notes /Domino applications and LotusScript agents when a programming solution was required. Another focus was ticket dispatching: analysing and assessing incoming tickets, assigning them to the responsible departments and specialist teams, and subsequently coordinating and tracking processing within the agreed SLA periods. There was also direct communication and coordination with subject-matter experts, departments and end customers of the connected banks. In particular, when language or technical communication problems arose within the international support team, German-language customer communication was handled and mediation between customers and technical specialists was provided. Objective Ensuring stable and reliable operation of the HCL Notes/Domino landscape in the Atruvia banking environment and the timely processing of business-critical support cases in line with the agreed Service Level Agreements. Incidents were to be analysed as early as possible and either resolved directly through administrative measures or suitable LotusScript/Notes solutions, or forwarded specifically to the responsible specialist teams. As of: 25.09.2026 (Version 2.10 LITE) including project times Page: 3 of 32 SPO-SOFT EDV Beratung, Dipl.-Ing. Klaus Kano, Tel.: +494532-2767682, Mail: [email], [link] At the same time, qualified preliminary analysis and targeted ticket dispatching were intended to ensure that every ticket reached the technically and professionally responsible department immediately and that unnecessary transfers, processing times and associated costs were reduced. Result Operational Notes/Domino support for the banks served was reliably ensured throughout the entire project period. SLA-relevant tickets were systematically analysed, prioritised, assigned to the responsible departments and tracked through to resolution. Some incidents were resolved directly through administration, technical error analysis and the development of suitable LotusScript agents and modifications to Notes/Domino applications. By directing tickets specifically to the relevant expert and specialist teams, incorrect assignments and unnecessary processing loops were reduced and compliance with the agreed SLA times was supported. Direct communication with the banks and mediation between German-speaking end customers and the international support team also contributed to efficient problem resolution and high customer satisfaction.

Participation in various projects related to the development and introduction of new telecommunications products in the mobile communications and fixed-line sectors, with a focus on 5G, wholesale and IPv6 technologies.

• Planning, coordination and execution of product development projects, particularly in the 5G and fixed-line environments
• Support for the rollout of new offerings, including test management and quality assurance
• Participation in the development of wholesale products and eSIM solutions
• Close coordination with internal departments (technology, marketing, operations) and external partners
• Use of agile tools and methods for project management and collaboration

Tools: JIRA, MS Office, MS Project

Technologies: 5G, 5G Campus Networks, Fixed Network (FixNet), IPv6, eSIM, Wholesale product development

CS-APN 5G NSA – IPv6 / Dual-Stack for B2B Customers

Ensuring the use of CS-APNs in dual-stack mode (IPv4/IPv6) in combination with MPLS VPN and IPSEC VPN.

• Project management including test planning, test coordination and go-live management
• Technical coordination for activating IPv6 functionality for B2B connections

eSIM Manager – Product Development for B2B Customers

Development of a tool for the fast and scalable provision of eSIM profiles for business customers.

• Product design and process definition for activating eSIMs on different device types (smartphones, IoT, laptops)
• Collaboration with partners to integrate the solution into existing infrastructures

eSIM Handling B2B – Blanco eSIM Process Integration

Optimization of the eSIM provisioning process through the introduction of dynamic Blanco eSIM processes.

• Definition of new processes for issuing non-activated eSIMs (Blanco) via the frontend and partner community
• Design of the integration into service and IT systems

All-IP 5G NSA – Mobile Access for B2B Internet/Voice Services

Expansion of the All-IP portfolio with mobile 5G access offering higher bandwidth for business customers. (5G Indoor Coverage).

• Project management including test management and go-live preparation
• Interface coordination for introducing Local-SIM-based solutions

5G PN – Campus Roaming / Private Networks

Development and introduction of 5G Private Network (PN) solutions with a focus on industrial applications (IIoT).

• Design and definition of business use cases
• Development of SIM/eSIM processes for 5GPN, including roaming between private and public networks

IPv6 for B2B – Introduction in Mobile and Fixed-Line Products

Introduction of IPv6 support for All-IP products and M2M services in the B2B environment.

• Product and process development for integrating IPv6 (in accordance with RIPE-554)
• Implementation for large customers such as retail chains with several thousand branches in Germany and abroad

• Lead Architecture in an interdisciplinary architecture team covering enterprise, solution, NOOTS, cloud and security architecture as well as regulatory and European interoperability requirements.

• Public / Government

• Development and management of target architectures, principles, standards and technical guardrails; assessment of Security-by-Design, IAM, data protection and interface/integration architectures; architecture reviews, security assessments, risk analyses, and preparation of decision records, target visions, roadmaps and decision papers. Architectural knowledge and consideration of relevant AD-NOOTS requirements, particularly for IAM, authorization, secure integration and interoperability.

• Technologies / Methods: Enterprise Architecture, Solution Architecture, Security Architecture, Cloud Architecture, NOOTS / EU-OOTS, IAM, Authorization, Security-by-Design, API/Integration Architecture, Interoperability, Risk Analysis, Architecture Governance

• Security and integration requirements as well as technical decisions are structured in reliable architecture and decision artifacts.

• Technical management of parallel rooftop PV projects (Type A/B) from project planning through construction to completed plant certification
• Analysis of project requirements based on on-site inspections, planning reviews and evaluation of tender and project documents, and preparation of the findings for the internal planning department
• Derivation of work packages and milestones for each project, including structured filing in the client’s project documentation (SharePoint)
• Coordination of the planning phase between planning, procurement and executing trades
• Preparation of specifications and bills of materials as the basis for preparing quotations, and monitoring the timely submission of offers
• Coordination and monitoring of the construction phase, including schedule tracking and ensuring implementation in line with the plans
• Preparation and continuous updating of project schedules and project budgets across all projects
• Tracking of milestones, work packages and project progress, as well as early documentation and escalation of schedule and budget deviations to the overall project management
• Preparation of technical analyses of existing and planning data for each plant as the basis for the entire certification process
• Review, verification and compilation of all certification-relevant evidence: technical data sheets, manufacturer approvals, component documentation, test reports, type certificates and simulation results
• Assessment of the completeness and compliance of manufacturer documentation with applicable standards, identification of missing evidence, and requesting and tracking missing documents from manufacturers and installers
• Preparation and technical review of declarations of conformity for the grid connection of the plants
• Preparation of complete plant certification documentation for Type A/B in accordance with the applicable VDE application rules, the grid operators’ technical connection requirements (TAB) and the requirements of the certification bodies
• Review and documentation of protection concepts, as well as definition of the certification scope for each plant in technical coordination with the grid operators
• Submission of documents to grid operators and accredited certification bodies, follow-up on queries through final approval, and deadline management across parallel procedures
• Management of interfaces between the client, manufacturers, installers, grid operators and certification bodies, as well as complete project documentation with status overviews, communication logs and approval documents

• CHG Meridian AG is a financial company focused on leasing in the areas of IT technology, logistics and medical technology and is regulated by BaFin. One part of the company is Return to Remarketing, where devices delivered to the technology center (notebooks, smartphones, tablets, etc.) are prepared for resale. The project I supported was responsible for enabling damage assessment of returned lease devices, documenting them visually in the form of pictures, enabling invoicing for the customer, and making the pictures available via the in-house customer platform. This was achieved through a combination of in-house development within the internal development department and the use of SaaS products. The second project was the transition of SaaS tendering software, purchased by the business unit, into the operations of the CHG IT department. Evaluation of security questions in relation to BaFin requirements, development of an authorization concept, implementation of single sign-on, documentation of the application in the CHG systems (CMDB, iKnow, etc.) and handover into operations.

Used technologies and methods: NIS2, DORA, agile software development, Scrum, Kanban, ServiceNow, SaaS, MS Teams, MS SharePoint, Active Directory, Entra ID, CMDB, incident management, change management, request management, service level agreement

Multi-Agent Document-Generation Platform

Problem:

Turn a single prompt into a well-researched, structured and cited document, while keeping the user in control: every stage can be reviewed, corrected or revisited before the system moves on.

Architecture:

A multi-agent system orchestrated by a central controller. More than 20 specialised pydantic-ai subagents (understanding, structuring, planning, research, writing, assembly, cross-reference check, glossary, citation, reference table and more) pass results forward through a shared plan persisted in Postgres (asyncpg); a runner layer dispatches each task by name to its agent, and mechanical steps such as formatting, table of contents and list of figures are deterministic code instead of LLM calls. Provider (Anthropic or OpenAI) is a configuration setting, and responses stream over Server-Sent Events.

Hosting & Infrastructure:

Stateless container run as a Scaleway Serverless Container on a private network with managed PostgreSQL, object storage for finished documents and assets, and centralized log shipping (Loki / Scaleway Cockpit), provisioned with OpenTofu modules and deployed through GitLab CI; usage is metered per API key.

My Contribution & Key Decisions:

• Central decision controller: a satisfaction classifier turns the user's free-text feedback into a verdict (keep working, advance, cancel or revise an earlier task), and a middleware applies it to the plan. Plan progression supports jumping back to earlier tasks and re-running the stages after them.
• Research and writing fan-out: planning produces a plan from which a research-design agent generates individual research tasks and a writing-design agent generates individual writing tasks, each linked to the research it needs. Every task runs in its own dedicated agent with its own conversation history.
• Self-review and human-in-the-loop: after each step a critical-thinking agent reviews the output; the user can accept, refine, or ask questions about a critique before the plan advances.
• MCP integrations: two remote MCP servers, web search and internal document search, connected through pydantic-ai with retries and long-running tool-call timeouts. Classifier agents decide per task whether web search is needed, and a small model condenses raw search results into structured findings before they reach the writing agents.

Usage Metering:

Clients authenticate with an API key validated against a key-management service; consumption is charged in credits calculated from token usage per model plus a markup, and exhausted quota is answered with HTTP 429.

• Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
• Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
• User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
• VDI support and monitoring with Citrix Director and Aruba Networking
• Endpoint management and policy administration via Ivanti
• Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
• Hardware rollouts for new employees incl. shipping across Germany
• Asset and license management as well as organization of site migrations