WAN Expert

Project content / Description of services:

• Management and coordination of all new-build areas in the assigned region to ensure completion on time

• Responsibility for network planning, budget calculation, and budget approval for optimal resource planning in the construction process

• Cross-project management of service providers for the efficient implementation of joint construction or connection of new-build areas

• Preparation, tendering, and awarding of contracts within budget limits

• Ensuring material supply for smooth joint construction

• Management of fiber-optic expansion and provision of data lines; densification

• Stakeholder management

• Introduction and setup of Kanban board, including maintenance

• End-to-end rollout management

• Escalation management

• Service provider management

• Construction monitoring and management of construction schedules

• Preparation and tracking of project plans and Gantt charts

• Risk management

• Claim management and project recalculations

• Problem and incident management

• Change management

• Capex and Opex control and monitoring

• Contract management and change order management

• Conclusion of lease, purchase, or rental agreements for the development of required properties or lines

• Technical collaboration with construction managers and service providers within the construction projects to ensure the timely completion of new-build areas

• Definition of requirements, categorization, and prioritization, including monitoring and follow-up in accordance with the project plan

• Preparation and delivery of presentations for various management levels

• Preparation and creation of decision papers

• Forecast

• Establishment of project “back to green” post-installation and densification

Environment: MS Office, MS Teams, SAP; SharePoint, Jira, Confluence, Bizagi. GBGS, PowerBI, TKI, Flash Kanban

Description of duties “Atruvia / HCL International” Role: HCL Notes Banking Support, Domino Administration / Migration / Operations Operations, administration and technical support of the HCL Notes/Domino environment in the Atruvia banking environment on behalf of HCL. As part of an international support team, the focus was on second- and third-level support as well as the processing, management and monitoring of SLA tickets in categories 1, 2 and 3. Duties included the technical analysis and resolution of incidents in the Notes/Domino environment, system administration, and the development and modification of Lotus Notes /Domino applications and LotusScript agents when a programming solution was required. Another focus was ticket dispatching: analysing and assessing incoming tickets, assigning them to the responsible departments and specialist teams, and subsequently coordinating and tracking processing within the agreed SLA periods. There was also direct communication and coordination with subject-matter experts, departments and end customers of the connected banks. In particular, when language or technical communication problems arose within the international support team, German-language customer communication was handled and mediation between customers and technical specialists was provided. Objective Ensuring stable and reliable operation of the HCL Notes/Domino landscape in the Atruvia banking environment and the timely processing of business-critical support cases in line with the agreed Service Level Agreements. Incidents were to be analysed as early as possible and either resolved directly through administrative measures or suitable LotusScript/Notes solutions, or forwarded specifically to the responsible specialist teams. As of: 25.09.2026 (Version 2.10 LITE) including project times Page: 3 of 32 SPO-SOFT EDV Beratung, Dipl.-Ing. Klaus Kano, Tel.: +494532-2767682, Mail: [email], [link] At the same time, qualified preliminary analysis and targeted ticket dispatching were intended to ensure that every ticket reached the technically and professionally responsible department immediately and that unnecessary transfers, processing times and associated costs were reduced. Result Operational Notes/Domino support for the banks served was reliably ensured throughout the entire project period. SLA-relevant tickets were systematically analysed, prioritised, assigned to the responsible departments and tracked through to resolution. Some incidents were resolved directly through administration, technical error analysis and the development of suitable LotusScript agents and modifications to Notes/Domino applications. By directing tickets specifically to the relevant expert and specialist teams, incorrect assignments and unnecessary processing loops were reduced and compliance with the agreed SLA times was supported. Direct communication with the banks and mediation between German-speaking end customers and the international support team also contributed to efficient problem resolution and high customer satisfaction.

• Strategic planning, detailed technical preparation and operational management of an email gateway migration in a security-critical government environment.
• Preparation of the technical specification and development of technical concepts and migration approaches in line with BSI requirements.
• Technical requirements management with business units, information security and operations.
• Coordination of external service providers, integrators and implementation partners; maintenance of project plans, milestones, resources, risks and dependencies.
• Regular reporting to project management, the program environment and internal stakeholders.

• Private Equity owned precision grinding machines for Auto, Military & Aerospace – 1200 Employees
• Acting as Interim Group CIO / CISO consolidating Global IT back to Europe – M&A consolidation
• Managed major Security event and post event cleanup – Reporting to regulators
• Performed Vendor & Contract Management – full assessment of capabilities
• Guided Infrastructure refresh & Security Hygiene assessments

• Act as project manager and first point of contact on the project side
• Coordinate with teams to ensure required information is available for project completion
• Ensure both general contractors and internal teams store information correctly
• Monitor compliance with the project checklist and follow-up
• Plan and execute the project plan
• Perform budget and project calculations based on expected price calculations and estimated effort
• Participate in project meetings
• Review progress of Actoom (external partner handling data)
• Answer queries from Actoom regarding data migrations to retrieve data from internal partners or general contractors
• Contact subcontractors to obtain missing information
• Communicate with insolvent companies to obtain missing information

• Functional management and further development of a team of 28 IT employees (internal & external) in the areas of HelpDesk / HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basic operations
• Management of external service providers (including FI-TS for SAP basic operations)
• Personnel, resource and budget planning for the IT department and projects
• Introduction and establishment of regular communication formats (regular meetings, team and cross-departmental meetings)
• Ensuring application operations in a hybrid environment (Windows / Linux with database and web/application servers)
• Support for transformation projects to modernize the application landscape (e.g. DevOps approaches)
• Building and introducing digital IT procurement for hardware & software (e.g. with DELL)
• Development and management of the „IT Operations DOS" department based on the company strategy
• Preparation of management reports & decision papers on IT projects, optimization potential and automation opportunities
• Representing the department in Rentenbank committees and ensuring regulatory compliance (BaFin §44, DSGVO, BSI, MaRisk)

• SAP S/4HANA upgrade from Release 2021 to 2025 and FI/CO transformation as part of a new TOM. Four streams and two SAP service providers; management during ongoing operations.

• Overall responsibility for time, quality and budget as well as cross-stream coordination of the four streams

• Coordination of process streams, business functions and SAP service providers

• Establishment and management of governance, planning, risks, dependencies, resources and escalations

• Provider management, regular management reporting, and preparation and execution of project and Steering Committee meetings

• Responsibility as Test Manager for test strategy, test planning, UAT, defect management and acceptance

• Result: Successful preparation for Go-live on 28.09.2026 during ongoing operations; quality and the planned absence of production interruptions ensured. Project governance established and positive feedback from management and stakeholders.

As part of this project, the existing active network infrastructure was modernized and made fit for the future. The goal was to introduce a powerful, secure and scalable network and WLAN infrastructure, including a Network Access Control (NAC) solution to improve network security and centralized access control.

At the beginning of the project, a comprehensive requirements analysis was carried out, taking into account the technical, operational and security-related requirements of the hospital sites. On this basis, a technical tender was prepared for new switches, WLAN access points and the NAC solution.

The successful implementation of the project established a modern, standardized and secure network infrastructure that meets the growing requirements for availability, mobility and IT security in hospital operations.

Activities:

• Supporting the tender process, including technical evaluation of offers and bidder evaluation
• Leading and managing the entire project implementation
• Coordinating the project process with internal stakeholders, business units and hospital IT
• Managing external service providers during the implementation and installation of the systems
• Monitoring the implementation, including quality control, project acceptance and defect management
• Coordinating and managing communication between hospital IT and external service providers as part of the NAC implementation
• Managing escalations in the event of technical and organizational challenges
• Ongoing budget monitoring and control of project expenses and additional costs
• Preparing decision papers for management on project changes, additional services and risks

• Managed Microsoft Cloud Accelerator Factory (CAF) programs for global enterprise customers, ensuring Azure cloud implementations aligned with security, governance, and compliance best practices, including ISO 27001-aligned controls and cloud security frameworks.
• Managed complex global enterprise transformation programs with strong focus on project delivery, financial governance, budget control, planning, risk management, and executive reporting, ensuring delivery within scope, timeline, and budget.
• Led the implementation of e-invoicing solutions for Nestlé, coordinating finance, IT, business stakeholders, and external providers to ensure successful integration, testing, rollout, and delivery of electronic invoicing processes.
• Managed an Oracle-to-PostgreSQL database migration, coordinating technical teams, application owners, testing activities, dependencies, risks, and cutover planning to ensure a controlled and successful transition.
• Led cross-functional programs involving finance and payment-related processes, enterprise platforms, and system integrations, with strong stakeholder management across business, IT, vendors, and senior leadership.
• Delivered transformation programs in FMCG environments, including Nestlé, managing complex international stakeholder structures, third-party providers, governance, RAID management, and business-critical dependencies.

• Developed business strategy, positioning, and market approach for a new B2B and B2C trading company.
• Designed and implemented the corporate website and online shop end to end, and coordinated suppliers and digital sales capabilities.

• Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
• Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
• Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
• Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
• Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
• Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
• Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

• Management of firewalls (Securepoint)
• Operation and maintenance of the client-server infrastructure (Windows)
• Operation and patching of IoT devices in the hazard management system (cameras, Web IOS, IP-to-serial converters)
• Support with the integration of security technology into existing IT infrastructures
• Planning and implementation of network segmentation and separation
• Transfer and implementation of solutions in other plants
• Tools used: Wireshark, Network Service Manager, PRTG, Cisco Catalyst, Nexus, HP Service, FNT/Command Manager Console, Service Now, Confluence, Active Directory, Wingard, Securepoint FW.

• Operation and further development of the network and security infrastructure.

• Monitoring, analysis and resolution of network and security incidents.

• Cross-department collaboration with other specialist teams for operations, further development and reporting.

• Firewall vulnerability analysis.

• Firewall rule approvals.

• Troubleshooting IP communication issues in the network and firewall infrastructure.

• Security-critical IT infrastructure, processing of personal data, compliance with legal regulations.

• Products: Palo Alto Networks Firewalls, Cisco ACI, Checkpoint Firewalls, F5

• Technologies: SDN, SDWAN, Cisco EPIC, Cisco ACI

• Introduction of an access control solution and preparation of a tender for a visitor management system.
• As project manager, I am responsible for the successful introduction of a cloud-based access control system at two sites with approximately 4000 employees.
• Responsible for the successful implementation of the project.
• Preparation and coordination of project plans and status reports with all stakeholders.
• Preparation/coordination of an initial effort or cost estimate and related planning for the implementation of operational services.
• Identification of interfaces.
• Compliance with the budget and schedule.
• As Tender Manager / Demand Manager, I am responsible for the following specific tasks:
• Analysis of potential providers.
• Elicitation of requirements.
• Preparation and coordination of the requirements catalog.
• Preparation of an evaluation matrix.
• Preparation of tender documents.