WAN Experts in Munich
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Meet FRATCH Experts in Munich, who have recently used WAN
Vicenco Kenk
Last position:
ITSM Project Manager (self-employed)
Unified ITSM framework
- Definition of a company-wide ITSM target picture
- Introduction of a uniform service structure across all business units
SLA and OLA management
- Building a standardized SLA framework
- Definition of service classes (Business Critical, Standard, Low Priority)
- Introduction of OLAs between internal teams
- Building meaningful SLA reporting
- Definition of KPI and service dashboards for business units
Service portfolio management
- Definition of service descriptions
- If needed, preparing possible cost and service billing
Ticketing & processes
- Incident management
- Uniform ticket categories
- Standardized prioritization
- Escalation matrix
- Automations
- Self-service optimization
Request fulfillment
- Service catalog across all business units
- Approval workflows
Problem management
- Introduction of root cause analysis
- Known error database
- Problem review process
Complete asset management concept
- Hardware lifecycle management
- Software lifecycle management
- Leasing lifecycle
- Mobile device lifecycle
- Monitor lifecycle
- Phone lifecycle
Processes
- Procurement
- Goods receipt
- Inventory
- Assignment
- Return
- Disposal
- Leasing return Goal: single source of truth for all assets
CMDB design
- Definition of all configuration items:
- Workplace
- Notebooks
- Monitors
- Mobile phones
- Printers
Infrastructure
- Servers
- Firewalls
- Switches
- WLAN
- Storage
- Backup systems
Cloud
- Azure resources
- Microsoft 365
- SaaS services
Relationships
- User ↔ Asset
- Asset ↔ Service
- Service ↔ Infrastructure
- Location ↔ Asset
- Goal: make all service dependencies visible
Software asset & license management
- License management concept
- License balancing
- Compliance reporting
- Microsoft license management
- Adobe license management
- SaaS management
- Contract management
- Renewal management
Interfaces & automation Existing systems
- Workday
- Joiner
- Mover
- Leaver
TESMA
- Leasing data
- Contract data
Matrix42
- Asset synchronization
- User synchronization
Active Directory / Entra ID
- User management
Microsoft 365
- License assignment
- Group management
Dormakaba
Access processes
Lifecycle services
Monitoring platforms
- PRTG
- Palo Alto
- Cisco
Reporting & KPI framework
- Definition of a management dashboard
- KPIs
- Ticket volume
- SLA fulfillment
- MTTR
- First resolution rate
- Asset accuracy
- License compliance
- Change success rate
- Service availability
- Degree of automation
Network redesign support
- Governance
- Support of the network redesign from an ITSM point of view
- Definition of affected services
- Change management structure
- Communication concept
CMDB integration
- Recording of all network components
- Service mapping
- Dependency analysis
Validation of documentation and knowledge base articles
- Network documentation
- Operations documentation
- Standard changes
Monitoring & event management
- Target picture
- Central monitoring concept
- Event management process
- Alerting strategy
- Escalation model
Systems
Cisco
Palo Alto
Fortinet
Rubrik
Veeam
Matrix42
Azure
Microsoft 365 Automation
Ticket creation from monitoring
Escalations
Standard actions
Audit, compliance & information security
- ISO 27001 consulting
- TISAX consulting
- NIS2 preparation - consulting
- Audit-ready processes
- Documentation structure
- Evidence tracking in Matrix42
Roadmap
- 12-month roadmap
- Prioritization of all measures
- Quick wins
- Medium-term projects
- Long-term target picture
- Documentation
Christoph Hansen
Last position:
PMO Lead at System Technology Defense
- Planning, establishment, and leadership of a Program Management Office (PMO) as the central unit for the operational control of the overall program with tasks including:
- Defining and developing the optimal project management processes for the program.
- Creating and introducing a monitoring & controlling process to manage the timely delivery of deliverables.
- Creating the overall program plan with schedules, budget & cost plans, resource planning, and deliverables planning.
- Selecting and managing external service providers and monitoring contract compliance.
- Defining and executing program risk management and developing mitigating actions.
- Developing efficient reporting for the overall program to meet all stakeholder groups. Defining and creating key program KPIs using earned value analysis and milestone trend analysis.
- Providing and adjusting necessary IT tools for communication and documentation (Confluence, Jira, Teams, etc.).
- Defining and executing project change management.
- Planning and running all management meetings, including steering committee, management meetings, and board presentations.
- Preparatory alignment, planning, and organization of the group project as a basis for the execution phase.
- Selecting and staffing the program core team and the extended project team with a total of 70 participants.
- Planning the project organization, reporting and decision-making paths, and governance at the operational and strategic levels.
Peter Streibel
Last position:
Rollout Manager at Siemens Healthineers
- Cisco SDA LAN network
- Transition and transformation
Francesco Di Cugno
Last position:
Lecturer of Telematics Engineering at Polytechnic of Bari
Andreas Zimmermann
Last position:
ITSM Consultant at Industrial company / Global IT division
- Designed and implemented a new user support tower organization as part of the global IT transformation initiative.
- Created an operating and control model for the central service desk, including downstream support units (field service, VIP support, service points).
- Performed a comprehensive as-is analysis of existing service desk and field service structures and developed a target architecture based on ITIL 4 and SIAM.
- Defined roles, responsibilities, and governance mechanisms for internal IT and external providers.
- Prepared the blueprint document Service Management & Governance Handbook (User Support) to standardize global service processes (incident, request, problem, change, knowledge, ITSCM, CSI).
- Developed a KPI and SLA framework to measure service quality and performance in global user support.
- Defined the reporting and review structure (operations meeting, service review meeting, management steering board).
- Prepared RFP documents for the external tendering of L1/L2 support services, including definition of scope, governance model, process requirements, tool integration (ServiceNow), and KPI/SLA sets.
- Supported procurement and legal departments in evaluating and negotiating vendor proposals and assisted in vendor selection and contract finalization.
- Oversaw the handover to operational support, including knowledge transfer, training of provider teams, and establishment of a continuous improvement process (CSI).
- Methods / framework / tools: ITIL 4 / ITSM, SIAM, IT4IT, ServiceNow, Jira, BPMN, operating model canvas, KPI & SLA design, governance & performance management
Rallis Tsetinis
Last position:
Senior Project Manager Datacenter, Cloud, Network and Collocation at Noris Network AG
- Successfully led IT infrastructure projects with budgets up to €10M, including data center migrations and cloud transformations, improving operational efficiency by 30%.
- Managed project specifications, resources, and stakeholder alignment, delivering 95% of projects on time and within budget, ensuring seamless execution.
- Reduced project risks by 40% through proactive risk, cost, and claim management while maintaining 99.9% system uptime and effective C-level communication.
- Optimized team performance by 25% using agile methodologies like Scrum, enhancing service readiness and ensuring a 20% faster go-live for IT solutions.
Stephan Krausenegger
Last position:
Migration Coordination at ITZBund
- Analysis and assessment of government business processes with regard to migration capability
- Definition and preparation of the technical framework conditions in the new master data center
- Development and optimization of migration procedures and processes
- Transformation of existing solutions to new technical standards (technology refresh)
- Coordination of architecture and technical cross-cutting topics
Marc Langner
Last position:
Strategic CPO Consultant at Amara nZero
- Advising the CPO on cost reduction potential in global procurement of energy and solar infrastructure technology
- Focus on transparency, structuring, and identifying areas for action
Konstantinos Metaxas
Last position:
IT System Engineer at Client belongs to critical infrastructure
- IT infrastructure services
- IT services, networks, Exchange, Office 365 & 2016
- IT documentation
- Collaboration with external partner & managed provider
- Stakeholder management
Martin Wittmann
Last position:
Partner at proanalysis lips | wittmann | partner
- Business consulting focused on optimizing IT and telecom services and spending for medium and large enterprises
- Analysis of business requirements
- Tender management
- Focus on WAN (SD-WAN, MPLS), telephony services (SIP, UCC), internet access, data centers, mobile, and software
Lars Frädrich
Last position:
Salesforce Administrator / Consultant at fpro+ IT Dienstleistungen
Freelance IT consulting for small and medium-sized businesses in Salesforce and processes.
- Salesforce Administration
Freelance IT Consulting for small to medium sized businesses in Salesforce and Processes.
- Salesforce Administration
Discover over 15,000 top freelancers
Statistics of experts using WAN
Aggregated from the professional profiles of matched freelancers.
Experience
26 years
Position duration
2.3 years (Germany: 3.1 years)
Positions per freelancer
17
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Professional Services
Certification focus areas
Project Management, Information Technology, Human Resources
Bachelor's degree or higher
80% (Germany: 76%)
Master's degree or higher
20% (Germany: 36%)
Certifications per freelancer
7 (Germany: 5)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 99%)
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Munich are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Munich using WAN
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
WAN scope
WAN, or wide area network, connects sites that are far apart. It links offices, plants, data centers, and cloud services into one secure network fabric. Strong WAN work keeps traffic moving between locations without exposing business systems to avoidable delay or risk.
Common stack
- MPLS, internet VPNs, and SD-WAN overlays
- Routing, peering, and traffic engineering
- Firewalls, segmentation, and remote access
- Monitoring, failover, and performance tuning
These are often combined with cloud connectivity and edge security. The best specialists understand how each piece affects routing paths, latency, and resilience.
Where it matters
WAN expertise is central when a company runs many locations or depends on hybrid IT. It also matters during cloud migrations, office expansions, mergers, and network refreshes.
In Munich, this work often supports distributed teams, industrial environments, and international operations that need stable links between local sites and global services.
What strong experts do
Strong WAN professionals look beyond basic connectivity. They check path selection, capacity, packet loss, failover design, and policy alignment.
- diagnose unstable links and routing issues
- design SD-WAN or MPLS transition plans
- improve traffic for voice, ERP, and cloud apps
- document change plans and rollback steps
When to bring in help
Bring in freelance expertise when your network team needs extra hands for a redesign, migration, or urgent incident. This is also common when you need a second opinion on vendor proposals or a clean handover after a previous rollout.
A good specialist can work remotely from clear diagrams and configs, or be on-site in Munich for cutovers and stakeholder workshops.
Delivery and fit
The best results come from professionals who can work across routing, security, and operations. They should read diagrams, review configs, coordinate with providers, and explain tradeoffs in plain language.
For WAN projects, that combination matters more than buzzwords. You want someone who can keep the network steady while it changes.
Frequently asked questions
Need clarity? These are the questions we hear most often about WAN.
WAN covers the links that connect separate sites and shared services across distance. That usually includes branch connectivity, cloud access, routing policy, failover, and sometimes secure remote access. It is the part of the network that has to stay stable when traffic crosses carriers, regions, or public internet paths.
WAN is the broader design, while SD-WAN is one way to build and manage it. SD-WAN is often a good fit when a company wants simpler policy control, app-aware routing, and a gradual move away from legacy circuits. Traditional WAN can still be the right choice when existing carrier links, strict design rules, or specific compliance needs make the current setup the better option.
A strong WAN specialist should also understand routing, firewalls, VPNs, QoS, DNS, and cloud connectivity. Experience with incident handling and change control is important too, because WAN work often affects live business traffic. If the role includes SD-WAN, knowledge of vendor tooling and policy design matters as well.
A WAN project usually needs enough context to show the current topology, site list, traffic priorities, and known pain points. A skilled professional can start from diagrams, configs, and carrier details, then fill gaps through focused questions. The more complex the routing or security setup, the more important that early discovery becomes.
With WAN, quality shows up in resilient design, clear documentation, and predictable behavior under load or failure. Look for a specialist who can explain why a path was chosen, how failover works, and how business-critical traffic is protected. Good work should be easy to operate after the handover, not just during the project.
Many WAN tasks can be handled remotely, especially design reviews, troubleshooting, and configuration work. On-site time in Munich can help during cutovers, access checks, or workshops with local teams and carriers. The best setup often combines remote preparation with a short on-site phase for the live change.
WAN focuses on connecting locations over distance, while LAN handles traffic inside a site. That means WAN work deals more with carrier links, routing decisions, latency, and failover across external networks. LAN work is usually more about local switching, Wi‑Fi, and internal segmentation.
A WAN specialist is often needed for office moves, site rollouts, cloud adoption, network consolidation, and outage recovery. These projects usually involve several teams and a mix of routing, security, and provider coordination. They are easier when one expert can keep the design consistent from planning through cutover.
The average hourly rate of freelancers in Munich, Germany who have used WAN in their recent projects is 113 €, which corresponds to a daily rate of about 908 € based on an 8-hour working day.
Of the freelancers in Munich, Germany who have used WAN in their recent projects, 80% hold at least a Bachelor's degree and 20% hold at least a Master's degree.
On average, freelancers in Munich, Germany who have used WAN in their recent projects have 26 years of professional experience, with a single engagement typically lasting around 2.3 years.
The most common languages among freelancers in Munich, Germany who have used WAN in their recent projects are German (100%), English (100%), and French (36%).
The most common industries among freelancers in Munich, Germany who have used WAN in their recent projects are Information Technology (91%), Banking and Finance (64%), and Professional Services (64%).
The most common business areas among freelancers in Munich, Germany who have used WAN in their recent projects are Information Technology (100%), Project Management (100%), and Operations (73%).
Main locations of FRATCH Experts, who have recently used WAN
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg 
Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg 
Hamburg 
Frankfurt 
Dusseldorf Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
