HP Service Manager Experts in Munich
matched in minutes from over 15,000 CVs with vetted, available specialists.Hire experts who configure HP Service Manager workflows, service catalog and incident processes, integrate with CMDB and reporting, and keep ITSM changes stable. Get fast, precise matching with vetted, available freelancers.
Meet FRATCH Experts in Munich, who have recently used HP Service Manager
Andreas Zimmermann
Last position:
ITSM Consultant at Industrial company / Global IT division
- Designed and implemented a new user support tower organization as part of the global IT transformation initiative.
- Created an operating and control model for the central service desk, including downstream support units (field service, VIP support, service points).
- Performed a comprehensive as-is analysis of existing service desk and field service structures and developed a target architecture based on ITIL 4 and SIAM.
- Defined roles, responsibilities, and governance mechanisms for internal IT and external providers.
- Prepared the blueprint document Service Management & Governance Handbook (User Support) to standardize global service processes (incident, request, problem, change, knowledge, ITSCM, CSI).
- Developed a KPI and SLA framework to measure service quality and performance in global user support.
- Defined the reporting and review structure (operations meeting, service review meeting, management steering board).
- Prepared RFP documents for the external tendering of L1/L2 support services, including definition of scope, governance model, process requirements, tool integration (ServiceNow), and KPI/SLA sets.
- Supported procurement and legal departments in evaluating and negotiating vendor proposals and assisted in vendor selection and contract finalization.
- Oversaw the handover to operational support, including knowledge transfer, training of provider teams, and establishment of a continuous improvement process (CSI).
- Methods / framework / tools: ITIL 4 / ITSM, SIAM, IT4IT, ServiceNow, Jira, BPMN, operating model canvas, KPI & SLA design, governance & performance management
Ila Bhardwaj
Last position:
Senior Agile Coach/Principal Consultant at Expleo Technology Germany GmbH
- Led agile transformation programmes that reduced delivery cycles by 20% and significantly increased adaptability of distributed ARTs.
- Guided leadership and teams in establishing self-organization, psychological safety and continuous improvement, resulting in higher team satisfaction.
- Moderated PI planning and Inspect & Adapt workshops to ensure transparent and aligned collaboration across nine teams.
- Built high-performing cross-functional teams and supported their skills development and trust-building.
- Linked agile transformation with intercultural team development to enable more effective collaboration among globally distributed teams and dismantle cultural barriers.
- Advised executive leadership on fostering diversity and inclusive corporate culture through targeted diversity workshops.
- Led two project teams (each with 11 developers and 2 testers) focusing on delivery excellence and high team autonomy.
- Conducted SAFe and Scrum training for over 60 staff members, achieving a 90% success rate in certifications.
Volker Reisberger
Last position:
Architect and Senior System Administrator at International Trading Company
- Analysis and optimization of the VMware environment for operation in a critical infrastructure environment
- Planning and execution of updates for the VMware and hardware environment in a critical infrastructure environment
- Deployment of Skyline Health Diagnostics
- Review of existing documentation
- Training and onboarding of new internal staff
- Support for migration and upgrade projects
- Preparation for moving scripts in the virtualization environment to GitLab
- Ticket handling with ServiceNow
Rupesh Kumar Sendge
Last position:
IT Baseline Compliance Consultant at Consultant
- Baseline compliance verification against MAS audit findings
- Building technical architecture concept for 30 technologies to build hardening standard artifacts
- Identifying and building automation possibilities for given technologies based on CIS
- Building the standard baseline configuration based on internal security standard
- Responsible for building Cloud Native Application Protection Platform (CNAPP) architecture artifacts based on Azure cloud platform
- Responsible for RFQ and RFP for different CNAPP solutions (Qualys Total Cloud, CrowdStrike, Azure Security Center)
- Supporting compliance verification and validation via automated scripts for a sample population of IT devices and instances
- Responsible for complete vulnerability management lifecycle using Nexpose, remediation, reporting and integration of results with Splunk, HPSM and Tableau
- Audit support for MAS
Matthias Scherer
Last position:
IBM InfoSphere DataStage Senior Consultant at KKH (Kaufmännische Krankenkasse Hannover)
- Data migration from BVS to BITMARCK 21c|ng
- Test case creation; test execution and result analysis of the ETL processes
- Consulting on detailed planning and test execution
- Job review
- Development
- Documentation
- Error analysis & fixing / new development
- System environment: Windows 10; IBM InfoSphere DataStage 11.7.x; IBM DB2 z/OS; IBM DB2 LUW; PL/SQL; SQL; DBeaver 25.x; MS Office 365; Atlassian JIRA
Michael Renner
Last position:
Scrum Master, Project Manager and SAP BI Consultant at Self-employed / maconvis Dienstleistungen GmbH
Discover over 15,000 top freelancers
Statistics of experts using HP Service Manager
Aggregated from the professional profiles of matched freelancers.
Experience
29 years
Position duration
2.8 years
Positions per freelancer
21
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Finance, Human Resources
Bachelor's degree or higher
100%
Master's degree or higher
50%
Certifications per freelancer
3
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Munich are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Munich using HP Service Manager
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
Service desk core
HP Service Manager, often called HPSM or HP SM, is an IT service management system for structured support work. It helps companies run incident, request, problem and change processes in one controlled setup. Many teams use it to keep service delivery consistent across busy internal support operations.
What experts deliver
- Incident, request and change workflows
- Service catalog and approval paths
- CMDB structure and data quality
- Dashboards, reports and operational views
- Integrations with email, identity and monitoring tools
Where it fits
HP Service Manager is common in larger IT environments with many users, many services and strict process rules. It is also used where auditability matters and support teams need clear ownership from ticket intake to closure. In Munich, it often appears in enterprise IT, shared service centers and regulated environments.
Strong specialist profile
Good professionals know the product model, not just the screens. They can work with forms, rules, notifications, approval logic and knowledge content without breaking existing processes. They also understand how HPSM data moves between modules so changes stay usable for agents and end users.
Why companies bring help
Companies usually look for freelance expertise when an HP Service Manager instance is hard to change, poorly documented or tied to older custom work. They may need support for upgrades, cleanup, workflow redesign or integration with other service tools. A strong specialist can stabilize the setup without forcing a full rebuild.
Working style
Remote work is often practical for analysis, configuration and testing, while on-site time can help with stakeholder workshops and process sign-off. Clear access to the current setup, sample tickets and process owners makes delivery smoother. For Munich teams, English is usually enough for technical work, while German helps in workshops and user-facing changes.
Frequently asked questions
Key details about HP Service Manager, drawn from the questions we get asked most.
HP Service Manager is used for IT service management, especially incident, request, problem and change handling. It also supports service catalog work, approvals, knowledge records and CMDB-linked processes. Companies use it when they need control, traceability and a single place for support operations.
Yes. HP Service Manager is commonly shortened to HPSM or HP SM in project discussions and legacy documentation. Searchers may use any of those names when they look for specialists with experience in the same product.
HP Service Manager is often compared with ServiceNow and BMC Helix because they all support ITSM processes. The key difference is usually not the workflow names, but the existing setup, customizations and integrations a company already depends on. A good specialist helps you improve what you have or plan a safe move away from it.
A strong HP Service Manager specialist should understand ITIL-style process design, data models, workflow rules and basic integration work. Experience with CMDB design, reporting, identity systems and email handling is also useful. In many cases, change management and clear stakeholder communication matter as much as technical setup.
It depends on the task. A small workflow fix may need only focused product knowledge, while a migration, upgrade or cleanup project needs someone who understands the full setup and its side effects. For complex environments, look for a specialist who has worked with both configuration and support operations.
Yes, remote work is very common for HP Service Manager analysis, configuration and testing. On-site time in Munich can still help when process owners need workshops, quick feedback or sign-off on service changes. Many projects use a mixed setup.
Ask for examples of real workflows, integrations and troubleshooting work inside HP Service Manager. Good specialists explain how they handle forms, rules, approvals, data quality and release safety. They should also describe how they document changes so your support team can maintain the setup after handover.
A HP Service Manager freelancer should expect legacy customizations, older process rules and a strong need for careful testing. Access to the current configuration, ticket examples and business owners is important. Clear scope helps avoid changes that solve one issue but break another part of the service desk.
The average hourly rate of freelancers in Munich, Germany who have used HP Service Manager in their recent projects is 128 €, which corresponds to a daily rate of about 1,026 € based on an 8-hour working day.
Of the freelancers in Munich, Germany who have used HP Service Manager in their recent projects, 100% hold at least a Bachelor's degree and 50% hold at least a Master's degree.
On average, freelancers in Munich, Germany who have used HP Service Manager in their recent projects have 29 years of professional experience, with a single engagement typically lasting around 2.8 years.
The most common languages among freelancers in Munich, Germany who have used HP Service Manager in their recent projects are German (100%), English (100%), and French (67%).
The most common industries among freelancers in Munich, Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Banking and Finance (83%), and Manufacturing (67%).
The most common business areas among freelancers in Munich, Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Project Management (100%), and Operations (67%).
Main locations of FRATCH Experts, who have recently used HP Service Manager
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Berlin Hamburg 
Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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FRATCH CEO
