HP Service Manager Experts in Munich
in minutes with vetted specialists and the power of AI from over 15,000 CVs.Work with specialists who configure HP Service Manager workflows, tailor incident and change processes, and support integrations with service desks and asset data. Get fast, precise matching with vetted, available freelancers.
Meet FRATCH Experts in Munich, who have recently used HP Service Manager
Andreas Z.
Last position:
Transformation Architect / Business Analyst at IT Consulting
- Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
- Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
- Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
- Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
- Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
- Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
- Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables
Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban
Ila B.
Last position:
Senior Agile Coach/Principal Consultant at Expleo Technology Germany GmbH
- Led agile transformation programmes that reduced delivery cycles by 20% and significantly increased adaptability of distributed ARTs.
- Guided leadership and teams in establishing self-organization, psychological safety and continuous improvement, resulting in higher team satisfaction.
- Moderated PI planning and Inspect & Adapt workshops to ensure transparent and aligned collaboration across nine teams.
- Built high-performing cross-functional teams and supported their skills development and trust-building.
- Linked agile transformation with intercultural team development to enable more effective collaboration among globally distributed teams and dismantle cultural barriers.
- Advised executive leadership on fostering diversity and inclusive corporate culture through targeted diversity workshops.
- Led two project teams (each with 11 developers and 2 testers) focusing on delivery excellence and high team autonomy.
- Conducted SAFe and Scrum training for over 60 staff members, achieving a 90% success rate in certifications.
Volker R.
Last position:
Architect and Senior System Administrator at International Trading Company
- Analysis and optimization of the VMware environment for operation in a critical infrastructure environment
- Planning and execution of updates for the VMware and hardware environment in a critical infrastructure environment
- Deployment of Skyline Health Diagnostics
- Review of existing documentation
- Training and onboarding of new internal staff
- Support for migration and upgrade projects
- Preparation for moving scripts in the virtualization environment to GitLab
- Ticket handling with ServiceNow
Rupesh K.
Last position:
IT Baseline Compliance Consultant at Consultant
- Baseline compliance verification against MAS audit findings
- Building technical architecture concept for 30 technologies to build hardening standard artifacts
- Identifying and building automation possibilities for given technologies based on CIS
- Building the standard baseline configuration based on internal security standard
- Responsible for building Cloud Native Application Protection Platform (CNAPP) architecture artifacts based on Azure cloud platform
- Responsible for RFQ and RFP for different CNAPP solutions (Qualys Total Cloud, CrowdStrike, Azure Security Center)
- Supporting compliance verification and validation via automated scripts for a sample population of IT devices and instances
- Responsible for complete vulnerability management lifecycle using Nexpose, remediation, reporting and integration of results with Splunk, HPSM and Tableau
- Audit support for MAS
Matthias S.
Last position:
IBM InfoSphere DataStage Senior Consultant at KKH (Kaufmännische Krankenkasse Hannover)
- Data migration from BVS to BITMARCK 21c|ng
- Test case creation; test execution and result analysis of the ETL processes
- Consulting on detailed planning and test execution
- Job review
- Development
- Documentation
- Error analysis & fixing / new development
- System environment: Windows 10; IBM InfoSphere DataStage 11.7.x; IBM DB2 z/OS; IBM DB2 LUW; PL/SQL; SQL; DBeaver 25.x; MS Office 365; Atlassian JIRA
Michael R.
Last position:
Scrum Master, Project Manager and SAP BI Consultant at Self-employed / maconvis Dienstleistungen GmbH
Discover over 15,000 top freelancers
Statistics of experts using HP Service Manager
Aggregated from the professional profiles of matched freelancers.
Experience
26 years
Position duration
2.8 years
Positions per freelancer
15
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Banking and Finance, Manufacturing
Certification focus areas
Information Technology, Finance, Human Resources
Bachelor's degree or higher
100%
Master's degree or higher
60%
Certifications per freelancer
3
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 19 Sep 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Munich are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Munich using HP Service Manager
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
HP Service Manager experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Banking and Finance (83%)
- Manufacturing (67%)
- Professional Services (67%)
- Government and Administration (67%)
- Aerospace and Defense (50%)
- Media and Entertainment (50%)
- Automotive (33%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Service desk core
HP Service Manager, often called HPSM, is used to run IT service management processes in a structured way. Companies use it to handle incidents, requests, problems, changes, and approvals in one system. It is a fit when teams need controlled workflows and traceable service work.
What experts deliver
- Process design for incident, request, problem, and change handling
- Form, workflow, and approval customization
- Integration with identity, monitoring, and asset sources
- Report views and queue setup for service teams
- Support for upgrades, cleanup, and transition work
Ecosystem skills
Strong professionals know the HP Service Manager data model, lifecycle rules, and screen logic. They often work with service catalogs, knowledge bases, CMDB-related records, and integration layers around the platform. Scripting, workflow testing, and careful transport of changes matter more than quick fixes.
When to bring help
Companies usually bring in freelance expertise when an HPSM instance has grown messy, when change work must not disrupt service, or when a new process needs to be introduced. Munich teams often need support that can fit into local business hours, while still handling remote delivery cleanly. That matters in enterprise IT, manufacturing, and regulated environments.
What strong specialists do
Strong HP Service Manager professionals do not only change fields. They trace the full service flow, check dependencies, and keep records consistent across forms, queues, and integrations. They document their work clearly so internal teams can maintain it after handover.
Typical project scope
A good engagement often covers one focused area, such as a new approval path, catalog redesign, migration from a legacy setup, or tuning of major incident handling. Searchers may also look for HP SM or Service Manager expertise when they need help with version upgrades or a long-standing implementation that needs cleanup.
Frequently asked questions
Key details about HP Service Manager, drawn from the questions we get asked most.
HP Service Manager is used to manage IT service workflows such as incidents, requests, changes, problems, and approvals. It helps teams keep service work consistent, visible, and traceable. Many companies also use it for service catalogs and related record handling.
Yes. HPSM is the common short form for HP Service Manager, and many searchers use both names. You may also see the older wording Service Manager in internal documents and project notes.
HP Service Manager is often chosen in established enterprise environments where existing processes and customizations already matter. ServiceNow is usually discussed as a newer cloud-first alternative, while HPSM is often valued for its mature workflow and control model. The right choice depends on your current stack, migration plans, and support model.
A strong HP Service Manager specialist usually understands ITIL-style process design, workflow configuration, data model changes, and integration work. Familiarity with CMDB concepts, reporting, testing, and release coordination is also useful. If the system touches identity or monitoring tools, connector experience helps.
A good HP Service Manager engagement starts with clear process goals, affected modules, and any current pain points. The specialist also needs to know which records, integrations, and approvals are in scope. The more specific the service flow, the faster the setup work can move.
Yes, much of the HP Service Manager work can be done remotely, especially workflow changes, testing, and documentation. On-site time can still help when stakeholders need process workshops or when access to internal systems is tightly controlled. In Munich, many teams combine both approaches.
Look for a HP Service Manager professional who can explain the service flow before touching configuration. Good signs are clear questions about dependencies, sensible change plans, and clean handover notes. You want someone who reduces complexity instead of hiding it.
Typical HP Service Manager projects include incident and change workflow redesign, catalog updates, upgrade support, and cleanup of legacy customizations. Teams also bring in help for integrations, reporting adjustments, and support process stabilization. These projects often need careful testing because many parts of the system are linked.
The average hourly rate of freelancers in Munich, Germany who have used HP Service Manager in their recent projects is 128 €, which corresponds to a daily rate of about 1,026 € based on an 8-hour working day.
Of the freelancers in Munich, Germany who have used HP Service Manager in their recent projects, 100% hold at least a Bachelor's degree and 60% hold at least a Master's degree.
On average, freelancers in Munich, Germany who have used HP Service Manager in their recent projects have 26 years of professional experience, with a single engagement typically lasting around 2.8 years.
The most common languages among freelancers in Munich, Germany who have used HP Service Manager in their recent projects are German (100%), English (100%), and French (50%).
The most common industries among freelancers in Munich, Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Banking and Finance (83%), and Manufacturing (67%).
The most common business areas among freelancers in Munich, Germany who have used HP Service Manager in their recent projects are Information Technology (100%), Project Management (100%), and Operations (50%).
Main locations of FRATCH Experts, who have recently used HP Service Manager
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Berlin Hamburg 
Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
