Jan S.-Director Customer Engagement
Check rate
Experience
Director Customer Engagement
Diva-e Digitale Value Excellence GmbH
Head of Digital Value Consulting
Diva-e Digitale Value Excellence GmbH
Head of Business Consulting
AGETO Service GmbH
Senior Portal & E-Commerce Manager (Interim)
Telefónica Germany GmbH & Co. OHG (o2)
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Information Technology, and Telecommunication.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Strategy, Business Intelligence, Marketing, Customer Service, and Sales.
Summary
- Mr. E-Commerce
- Leatherman for digital challenges
- Specialty: B2B customer portal projects from strategy through conception to implementation and operation
- Strong entrepreneurial mindset
- AI support in marketing, sales & service
Skills
Strong Ux/Ui Focus On Concept, Usability, And Customer Centricity
Use Of Ai In Marketing, Sales, And Service
Ai Toolchain For The User Experience Process
Digital Strategy Consulting (D2c, Target Operating Model, Rollout Strategies, Etc.)
Product Owner For B2b Customer Portals
Optimization Of Existing Portals (Usability, Expert Review, Conversion Rate, Etc.)
Support In Setting Up Seamless Digital And Customer-Specific Marketing, Sales, And Service Processes
Architecture Consulting From Best-Of-Suite To Best-Of-Breed For Cms, Commerce, And Service
B2b Process And Application Consulting
Leading The Setup Of Digital Units And Incubators
Integration Of Portals Into Backend Systems, Especially Sap
Customer Segmentation, Personas, Customer Journey, And User Story Mapping
Information Architecture And Navigation Structure
Ux Concept (Research, Expert Review, Wireframing, Accessibility)
Business Model And Maturity Analysis
Target Operating Model (E-Commerce Operating Concepts)
Country Potential Analysis For International Rollout Strategies
Prototyping To Test Ideas With Click Dummies
Facilitation Of Remote And Onsite Workshops
Architecture And Software Selection Consulting (Cms, E-Commerce, Pim, Crm)
Requirements Engineer, Scrum Master, Product Owner (Agile)
Innovation And Design Sprint
20+ Years Of Experience In Digitizing Marketing, Sales, And Service Processes
Strong Customer Orientation/Target Group Focus
Strong Communication And Argumentation Skills
Entrepreneurial Mindset And Startup Experience
Creativity And Innovation
Project And Change Management
Languages
Education
Master in Industrial Engineering · Industrial Engineering
Bachelor of Engineering · Industrial Engineering
Certifications & licenses
Spryker Sales Specialist
SAP ERP Solution Architect
SAP Hybris Features And Concepts
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Jan is based in Jena, Germany.
Jan speaks the following languages: German (Native), English (Advanced).
Jan has at least 10 years of experience. During this time, Jan has worked in at least 4 different roles and for 3 different companies. The average length of individual experience is 3 years and 6 months. Note that Jan may not have shared all experience and actually has more experience.
Based on recent experience, Jan would be well-suited for roles such as: Director Customer Engagement, Head of Digital Value Consulting, Head of Business Consulting.
Jan's most recent position is Director Customer Engagement at Diva-e Digitale Value Excellence GmbH.
In recent years, Jan has worked for Diva-e Digitale Value Excellence GmbH.
Jan is most experienced in industries like Professional Services, Information Technology, and Telecommunication.
Jan is most experienced in business areas like Strategy, Business Intelligence, and Marketing. Jan also has some experience in Customer Service and Sales.
Jan has recently worked in industries like Information Technology and Professional Services.
Jan has recently worked in business areas like Business Intelligence, Strategy, and Customer Service.
Jan holds a Master in Industrial Engineering and a Bachelor in Industrial Engineering.
Jan has 4 certificates. Among them, these include: Spryker Sales Specialist, Scrum Master (scrum.org PSM), and SAP ERP Solution Architect.
The availability of Jan needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 9 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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