Filipe Souza - Customer Support Agent

Q: What languages does Filipe speak?

Filipe speaks the following languages: Portuguese (Native), English (Advanced) .

Q: How many years of experience does Filipe have?

Filipe has at least 12 years of experience. During this time, Filipe has worked in at least 8 different roles and for 8 different companies . The average length of individual experience is 2 years and 6 months . Note that Filipe may not have shared all experience and actually has more experience.

Q: What is Filipe's latest experience?

Filipe's most recent position is Customer Support Agent at ActiveView .

Q: What companies has Filipe worked for in recent years?

In recent years, Filipe has worked for ActiveView , Claim Logistics LLC , Acesso Master , and Academy Class .

Q: Which industries is Filipe most experienced in?

Filipe is most experienced in industries like Education , Retail , and Professional Services . Filipe also has some experience in Advertising , Insurance , and Information Technology .

Q: Which business areas is Filipe most experienced in?

Filipe is most experienced in business areas like Operations , Customer Service , and Human Resources . Filipe also has some experience in Legal and Logistics .

Q: Which industries has Filipe worked in recently?

Filipe has recently worked in industries like Advertising , Education , and Insurance .

Q: Which business areas has Filipe worked in recently?

Filipe has recently worked in business areas like Operations , Customer Service , and Human Resources .

Q: What is Filipe's education?

Filipe holds a Bachelor in Business Administration from University of the People .

Recommended expert

Brazil

Check rate

Experience

Dec 2024 - Present

1 year 7 months

Northgate, Australia

Customer Support Agent

ActiveView

Support publishers in the Google Ad Manager MCM environment, focusing on onboarding, performance monitoring, and retention.
Collaborate with AdOps, Product, and Compliance teams to resolve escalations and ensure SLA compliance.
Coordinate responses during critical incidents, keeping communication clear and timely.
Lead an internal English practice program to improve cross-team communication and collaboration.
Contribute to process improvement initiatives that streamline operations.

Jan 2023 - Apr 2024

1 year 4 months

Remote, United States

Account Manager

Claim Logistics LLC

Managed client accounts across phone, email, and text for auto insurance claims in 49 states.
Reviewed and validated claim documentation, billing, and rebuttals, ensuring compliance and accuracy.
Delivered post-sale support, strengthening client retention and reducing delays in claim processing.
Acted as the primary point of contact, maintaining consistent client communication and service delivery.

Jan 2022 - Jan 2023

1 year 1 month

Remote, United States

Customer Service Specialist

Acesso Master

Provided multi-channel support for technical and service-related inquiries.
Scheduled field visits, assigning tasks based on technician expertise and coverage.
Produced detailed reports on call volume, marketing, and payouts, improving operational visibility.
Managed logistics for equipment orders and shipments.
Represented the company in B2B meetings with partners and clients.

Feb 2020 - Aug 2021

1 year 7 months

Back Office Coordinator

Academy Class

Coordinated operations for commercial and support teams across Brazil, the Philippines, and Georgia.
Managed reporting, scheduling, and case tracking for daily operations.
Trained and onboarded new employees, providing performance feedback and coaching.

Feb 2017 - Feb 2019

2 years 1 month

Brazil

Legal Assistant

Kauling e Melo Advogados Associados

Assisted attorneys by drafting legal documents, contracts, and client communications.
Maintained case records, ensuring accurate documentation and compliance with deadlines.
Acted as client liaison, managing inquiries and scheduling meetings.

Mar 2013 - May 2015

2 years 3 months

Brazil

Director’s Secretary

Universidade Federal de Santa Catarina

Coordinated scheduling, room allocation, and event logistics for the Director’s office.
Handled internal and external communications, ensuring smooth information flow.
Organized and maintained records, reports, and official documentation.

Jan 2013 - Nov 2015

2 years 11 months

Brazil

Assistant English Teacher

Yázigi

Supported lesson planning and taught English to children, teens, and adults.
Adapted communication style to different age groups and learning needs.
Facilitated classroom activities that improved student engagement and language skills.

Jul 2010 - Sep 2012

2 years 3 months

Brazil

Administrative Apprentice (HR/Admin)

Cassol Centerlar

Provided support to HR and administrative teams, including scheduling and documentation.
Assisted with staff requests, payroll documentation, and onboarding support.
Gained early experience in office operations and employee coordination.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Education, Professional Services, Retail, Advertising, Insurance, and Information Technology.

Education

Professional Services

Retail

Advertising

Insurance

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Customer Service, Human Resources, Legal, and Logistics.

Operations

Customer Service

Human Resources

Legal

Logistics

Summary

Customer Support and Operations professional with international and remote experience across SaaS, AdTech, and service industries. Skilled in client communication, case management, SLA compliance, and cross-functional collaboration. Experienced in onboarding, performance monitoring, reporting, and process improvement. Known for clear communication, structured execution, and supporting global teams in high-volume environments.

Languages

Portuguese

Native

English

Advanced

Education

University of the People

Bachelor of Business Administration · Business Administration · Pasadena, United States

Statistics

Experience

Total positions 8

Experience in Education 4.5 y

Avg length 1 y 10 m

Longest experience 2 y 10 m

Global Experience

Countries worked in 3 (Brazil, United States, Australia)

Primary country Brazil

Expertise

Recent roles Customer Support Agent, Account Manager, Customer Service Specialist

Main industries Education, Professional Services, Retail

Main business areas Operations, Customer Service, Human Resources

Qualifications

Highest degree Bachelor

Profile

Created

August 2025

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Frequently asked questions

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What languages does Filipe speak?

Filipe speaks the following languages: Portuguese (Native), English (Advanced).

How many years of experience does Filipe have?

Filipe has at least 12 years of experience. During this time, Filipe has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 2 years and 6 months. Note that Filipe may not have shared all experience and actually has more experience.

What roles would Filipe be best suited for?

Based on recent experience, Filipe would be well-suited for roles such as: Customer Support Agent, Account Manager, Customer Service Specialist.

What is Filipe's latest experience?

Filipe's most recent position is Customer Support Agent at ActiveView.

What companies has Filipe worked for in recent years?

In recent years, Filipe has worked for ActiveView, Claim Logistics LLC, Acesso Master, and Academy Class.

Which industries is Filipe most experienced in?

Filipe is most experienced in industries like Education, Retail, and Professional Services. Filipe also has some experience in Advertising, Insurance, and Information Technology.

Which business areas is Filipe most experienced in?

Filipe is most experienced in business areas like Operations, Customer Service, and Human Resources. Filipe also has some experience in Legal and Logistics.

Which industries has Filipe worked in recently?

Filipe has recently worked in industries like Advertising, Education, and Insurance.

Which business areas has Filipe worked in recently?

Filipe has recently worked in business areas like Operations, Customer Service, and Human Resources.

What is Filipe's education?

Filipe holds a Bachelor in Business Administration from University of the People.

What is the availability of Filipe?

Filipe is immediately available full-time for suitable projects.

What is the rate of Filipe?

Filipe's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.