Project specification
Project expertise
Description
A company is looking for an IT Support Specialist who works in 1st and 2nd level support and ensures reliable and sustainable resolution of customer issues.
- Handling IT service requests via ticketing system, email, and phone.
- Collaborating with the 1st & 2nd level support team.
- Continuously improving the support process and the knowledge management system.
- Taking on ITIL roles, for example in change management and design.
Requirements
- Experience in IT support, ideally in 1st and 2nd level.
- Familiarity with using ticketing systems.
- Good communication skills via email and phone.
- Understanding of ITIL processes, particularly change management and design.
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Frequently asked questions
The project is based in Hamburg, Germany.
The project preferably starts in August 2024 and is planned to end in December 2024 (4 months).
The project requires a commitment of 90 - 100% capacity (full-time).
The project offers 90 - 100% remote work.
The project offers a daily rate of 500 - 750€ which breaks down to an hourly rate of 62.5 - 93.75€/h.
The project requires German (Advanced) as essential language. Additionally, English (Advanced) is desirable.
The project is related to the following industry: Transportation.
The project covers the following business area: Information Technology.
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To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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