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Escalation Management Expert (m/f/d)

Project specification

Project duration
Period 01.04.2025 - 30.06.2025
Project location
Location Mexico
Project capacity
Capacity from 95%
Daily rate range
Daily rate 952 - 1048€
Remote work ratio
Remote 5 - 10%
Required languages
Languages
English (Advanced)
Spanish (Advanced)

Project expertise

Industries
Automotive
Areas
Logistics Quality Assurance Supply Chain Management

Description

  • On-site consultation at supplier locations in Mexico to support escalation measures
  • Analysis and resolution of quality and delivery issues related to data cables and wiring harnesses
  • Implementation and monitoring of corrective actions from factory and logistics audits
  • Support in stabilizing production processes and ensuring adherence to customer requirements
  • Tracking and improving key performance indicators such as rework rates, quality incidents, and delivery performance
  • Coordination between supplier plants and stakeholders to ensure timely issue resolution and risk mitigation
  • Documentation and reporting, including weekly status updates with detailed action tracking

Requirements

  • Several years of experience in the automotive industry, especially in supplier management and production processes
  • In-depth knowledge of wiring harnesses, data cables, and electronic components
  • Experience in quality management, process optimization, and problem-solving methodologies
  • Strong expertise in logistics and supply chain processes, including audits and corrective action implementation
  • Proven ability to analyze, report, and track KPIs to drive sustainable improvements in production and delivery performance

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Frequently asked questions

The project is based in Mexico.

The project preferably starts in April 2025 and is planned to end in June 2025 (2 months).

The project requires a commitment of 95 - 100% capacity (full-time).

The project offers 5 - 10% remote work.

The project offers a daily rate of 952 - 1048€ which breaks down to an hourly rate of 119 - 131€/h.

The project requires the following languages: English (Advanced) and Spanish (Advanced).

The project is related to the following industry: Automotive.

The project covers the following business areas: Logistics, Quality Assurance, and Supply Chain Management.

Yes! Recommend a freelancer for the project and earn 30% of FRATCH's profits every time they get placed — for the duration of that project. Simply share your invite link with a colleague to get started.

To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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