Wilfred Charité - Business Product Analyst, Business Analysis, Requirements Engineering
Experience
Business Product Analyst, Business Analysis, Requirements Engineering
KLM Royal Dutch Airlines
- Project: People Technology & Intelligence / KLM Inflight Services, PeopleView Crew Management System
- Used Jira, epics, user stories, impact analysis, interviews, workshops and DrawIO
- Worked in a Scrum team with close collaboration with business leaders, users, architects and security experts
Business Product Analyst, Business Analysis, Requirements Engineering
KLM Royal Dutch Airlines
- Project: KLM Inflight Services, IT for everything pilots and cabin crew need for a good trip
- Used Jira, epics, user stories, impact analysis, interviews, workshops and DrawIO
- Worked in a Scrum team with close collaboration with architects and security experts
Business Information Analyst, Process Analyst, Requirements Engineer
HTM (Haagse Tramweg Maatschappij)
- Project: [link] for financial settlement of rolling subscriptions and ticket sales
- Managed the tender procedure for a debtor management system tailored to the new payment methods
- Used Jira, epics, user stories, impact analysis, interviews, workshops and DrawIO
- Collaborated closely with legal and architecture teams
Agile Business Analyst, Epic Owner, Requirements Engineer
DAF Trucks / Paccar
- Updated DAF, Kenworth and Peterbilt truck software over-the-air
- Used DevOps, Enterprise Architect, use cases, epics, user stories, formal requirements, DrawIO, process analysis, interviews and workshops
- Liaised with architecture teams
Agile Business Analyst, Epic Owner, Requirements Engineer
Schweizer Post AG
- Worked on various business/IT projects in logistics services (sorting)
- Used Jira, Confluence, epics, user stories, formal requirements and DrawIO
Lead Agile Business Analyst, Functional Analyst, Requirements Engineer
Saint-Gobain Autover
- Migrated and aligned acquired companies into the Saint-Gobain system
- Used agile development, Workfront, Confluence in an international environment
- Managed stakeholder engagement, epics, user stories and translated business and software requirements to IT
Agile Business Analyst, Requirements Manager, Product Owner
Inforit BV
- Maintained and developed requirements for on-site services and global logistics (TMS, 4PL)
- Managed stakeholder relations and daily contact with business and IT
- Used agile development, Jira, Confluence, twice-daily standups, off-shore development (Romania), API, cloud services, DrawIO
Senior Agile Business Analyst, Requirements Manager
Bystronic Laser AG
- Maintained and developed requirements for human machine interface of sheet metal bending machines
- Established an agile backlog (functional and non-functional) in Jira and Confluence with product owners and IT
- Defined test cases in Testrail, evaluated epics, features and user stories, managed stakeholder engagement and UX
- Communicated requirements via Confluence and led daily stand-ups
Agile Business Analyst, Requirements Manager
Siemens Switzerland AG
- Enhanced an existing agile backlog for field service management of building automation
- Created RFPs for a new FSM system
- Worked with distributed international teams using SAFe, Jira and Confluence, and led daily stand-ups
Lead Business Analyst, Requirements Engineer
Skyguide
- Maintained air traffic control processes and created common understanding of new and existing processes
- Specified process requirements and designed solutions
- Managed requirements in MS Word and MS Excel and documented for departments and interest groups
Senior Business Analyst, Requirements Engineer
UBS Bank AG
- Implemented Basel III KYC automated processes
- Acted as liaison between supervisors and IT
- Managed requirements in MS Word, MS Excel, Jira and Enterprise Architect and documented for departments, interest groups and IT
- Performed hands-on SQL tasks
Lead Business Analyst, Data Analyst, Information Analyst, Senior Project Leader
Alliance Healthcare
- Defined high-level concept and roadmap for category management improvements in pharmaceutical retail
- Produced a multi-year roadmap with proposed data links, functionality, configuration and architecture
Lead Business Analyst, Requirements Engineer
Roche Diagnostics
- Managed SAP supply chain migration (IM/MM/WM/PP) under ISO 13485 and GxP standards
- Coached and supported five SAP experts
- Handled requirements in HP ALM and Google Suite and led daily stand-ups and reporting
Senior Business Analyst, Requirements Engineer
Roche Diagnostics
- Defined requirements for medical device product development under ISO 13485 and GxP standards
- Managed requirements in HP ALM and Google Suite and supported UX activities
IT Consultant
WBSO Portal
- Advised on technical IT innovation feasibility for government financial grant applications under relevant legislation
Senior Business Analyst, Requirements Engineer
Agfa Healthcare
- Analyzed and modeled processes for X-ray medical device development under ISO 13485, ISO 14971 and GxP
- Managed validation, system testing and UAT
- Used Rational Requisite Pro, Visual Paradigm and Visio for requirements management and documentation
Lead Process and Business Analyst
Combined Insurances
- Conducted lean waste assessment in the claims department and defined optimization roadmap
- Applied "RequirementsWalk" technique for detailed planning
- Managed stakeholder engagement and documented processes and requirements
Senior Business Analyst, Process Analyst, Requirements Engineer
Atrium Medical Center
- Analyzed migration of hospital processes to SAP IS-H
- Coached and supported five SAP experts
- Managed requirements in Enterprise Architect and documented for stakeholders and IT
Lead Business Analyst, Requirements Engineer, BA Coach
ABN AMRO Bank
- Led replacement of the cash/currency exchange system via reverse engineering
- Developed and applied the "Requirements Walk" method
- Managed requirements in MS Excel and documented for CEO, department and IT teams
Business and Information Analyst, Requirements Engineer, Functional Designer, Data Analyst
ABN AMRO Bank
- Designed funds transfer pricing data flows for the COO office
- Led a team of six in reverse engineering and data analysis
- Managed requirements in MS Excel and documented for COO and offshore IT
Information Manager, Senior Process and Requirements Engineer
ASR Life Insurance
- Managed pensions migration system and reverse-engineered functionality
- Participated in tender for automated mail processing system
- Designed TO-BE high-level processes and interfaces
- Documented in Visio and Word and worked hands-on with XML
Senior Business Process Modeler
CZ Healthcare Insurance
- Documented and optimized sales process within budget and time constraints
- Conducted interviews and observations for process definition
- Ensured clarity, completeness and consistency of processes in BWise and documentation for CIO and department
Business Analyst, Requirements Engineer
UVIT Healthcare Insurance
- Managed decentralization migration of call center processes and output management
- Modeled AS-IS and TO-BE processes and documented requirements in Word and Visio
Information Analyst, Process Designer, Requirements Engineer
Syntrus Achmea
- Designed retracting small pensions process and systems with I/O management
- Created high-level process drafts and business requirements
- Supported tender for automated mail processing system
Business Analyst, Requirements Engineer
UVIT Healthcare Insurance
- Defined AS-IS and TO-BE digital output management system
- Advised on cost, efficiency and resource allocation and documented requirements in Word
Business Analyst, Requirements Engineer, Data Analyst
ING Bank
- Rationalized finance reporting system from 108 to 10 reports
- Developed parts of the project introduction document and new report definitions
Information Analyst, Functional Designer, Data Analyst
Rabobank
- Collected and normalized AS-IS interface requirements into unique data sets for ETL systems
- Analyzed functional and system-level requirements and documented for offshore teams
- Worked hands-on with SQL
Business Analyst, Requirements Engineer, Data Analyst
Nationale Nederlanden
- Implemented Dutch Pension Act 2007 across four systems
- Performed analysis, requirements definition and process modeling
- Collaborated with legal and product management and documented in MS Excel
Business Analyst, Functional Designer, Project Leader
Delta Lloyd
- Designed and built new CPQ software for insurance agents
- Analyzed existing insurance products and defined requirements for external development
- Managed requirements in MS Excel, Word and Visio
Software Developer, Functional Designer, Technical Designer, Implementation Engineer
Various Permanent Roles
- Developed small and medium business software applications
- Worked as paramedic and on logistic/commercial software for kitchen and sanitary branch
- Built insurance company software across multiple lines including life, healthcare, pensions, liability, property and fleet
- Served in municipal police after police academy training
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Insurance, Government and Administration, Retail, Banking and Finance, Transportation, and Healthcare.
Business Area Experience
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Experienced in Information Technology, Product Development, Operations, Business Intelligence, Project Management, and Procurement.
Summary
As a Business Analyst, Functional Analyst, Requirements Engineer and (Proxy-)Product Owner, I help companies bridge the gap between business and IT. My main activities include properly, broadly and deeply mapping out customer needs and translating them into various requirements formats, such as epics, features, user stories and their acceptance criteria. To achieve this, I use methods like interviews, workshops and observations. I have extensive experience as a business analyst across multiple sectors and always make sure to incorporate as much customer input as possible into the product, also by giving the customer the opportunity to work on it. I have been a pioneer in Agile and have worked for years with tools like Jira, Confluence and DrawIO, as well as with "less agile" development tools such as Sparx Enterprise Architect, IBM Rational Toolkit, HP ALM, Visual Paradigm, B-Wise, ARIS, Testrail, Microsoft Office, Visio and Mindmanager. I am independent yet a good team player, a self-starter, an active communicator and a smart, autonomous professional with a genuine passion for my work.
Available as (Lead) Business Analyst, Functional Analyst, Requirements Engineer, (Proxy-)Product Owner, Project Lead or a combination.
Skills
Typical Tasks And Responsibilities In Most Projects:
- Client And It-facing (Senior) Business Analyst / Requirements Engineer, Strong On Content
- Problem Analysis, End-to-end Process Descriptions/models, As-is And To-be, Stakeholder Interaction/engagement, "Creating Common Understanding"
- Collect And Assess (Elicit) Stakeholder And User Needs In Close Collaboration, E.g. Interviews, Workshops, Process Analysis, Observations
- Identify, Analyze, Define, Specify And Document The Needs Of Operational Units, Stakeholders And Users
- In An Agile Context: Epics, Features, User Stories, Including Dod, Dor And Acceptance Criteria Based On Specific Agreements
- In A Waterfall Context: Use Cases, Business, Functional, System, Solution And Non-functional Requirements
- Define And Ensure That Business And Software Requirements And Processes Are Clear, Complete, Unambiguous And Consistent (Reviews, Validations)
- End-to-end Interface Between Business And It: Gathering Requirements From The Business And Translating And Presenting Them In Detail To It
- Co-design Of The Customer Experience Chain, From Prototype And Mvp To Marketable/usable Product
- Manage Content And Analysis Methodology To Support The Project Leader Or Product Owner
- Collaborate And Communicate With Team Members, Project Managers, Stakeholders, Subject Matter Experts And The Organization As A Whole, And Present Requirements From Different Views (Analysis Views, Scenarios)
Technical Skills:
- Software & Systems: Jira, Confluence, Devops, Testrail, Sparx Enterprise Architect, Ibm Rational Toolkit, Hp Alm, Visual Paradigm, B-wise, Aris, Microsoft Office, Visio, Xmlspy, Mindmanager, Erp Sap (Im/mm/wm/pp & Is-h)
- Methodologies/frameworks: Ireb, Agile, Waterfall, Uml, Scrum, Babok, Safe, Mece
Soft Skills:
- Open-minded
- Helicopter View
- Eye For Detail
- Problem Solver
- Asking The Right Question At The Right Time
- Negotiator
- Empathetic
- Integrity
- Structured
- Goal-oriented
Competences:
- Bridge Between Business Unit And It
- Analytical Mindset
- Software Requirements
- High Comprehension
- Out-of-the-box Thinker ("What Box?")
- Eye For Detail
- Communicator At All Levels
- Wants To Be Challenged And Will Challenge
- Stakeholder Management/customer Focus
It Skills:
- Various Case Tools (E.g. Enterprise Architect, Rational, Jira)
- Various Methods And Frameworks (E.g. Waterfall, Agile)
- Several Programming Languages
Languages
Education
Police Academy Leusden
Leusden, Netherlands
Certifications & licenses
Scrum Master
CPRE (IREB) Certified Professional Requirements Engineer
IREB
Prince II Certified Project Manager
ITIL
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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