Rechel Mercado-Bacuñata - Customer Service & Dispute Manager

Q: Where is Rechel based?

Rechel is based in Davao City, Philippines .

Q: What languages does Rechel speak?

Rechel speaks the following languages: Tagalog (Native), English (Advanced) .

Q: How many years of experience does Rechel have?

Rechel has at least 10 years of experience. During this time, Rechel has worked in at least 8 different roles and for 8 different companies . The average length of individual experience is 1 year and 3 months . Note that Rechel may not have shared all experience and actually has more experience.

Q: What is Rechel's latest experience?

Rechel's most recent position is Shopify CSR (Part-time) at Made To Milk & The Milk Botique .

Q: What companies has Rechel worked for in recent years?

In recent years, Rechel has worked for Made To Milk & The Milk Botique , Casa & Beyond , Kismet Limousine International , LawnStarter , and Alorica .

Q: Which industries is Rechel most experienced in?

Rechel is most experienced in industries like Tourism , Transportation , and Food and Beverage . Rechel also has some experience in Retail , Professional Services , and Telecommunication .

Q: Which business areas is Rechel most experienced in?

Rechel is most experienced in business areas like Customer Service , Operations , and Sales . Rechel also has some experience in Logistics , Information Technology , and Accounting .

Q: Which industries has Rechel worked in recently?

Rechel has recently worked in industries like Tourism , Transportation , and Food and Beverage .

Q: Which business areas has Rechel worked in recently?

Rechel has recently worked in business areas like Customer Service , Operations , and Sales .

Recommended expert

Davao City, Philippines

Check rate

Experience

Sep 2024 - Present

1 year 11 months

Shopify CSR (Part-time)

Made To Milk & The Milk Botique

Manage customer inquiries and provide timely resolutions.
Oversee order fulfillment processes to ensure accuracy and efficiency.
Coordinate technical support for Shopify and PayPal platforms.

Apr 2024 - Oct 2025

1 year 7 months

Shopify CSR/Dispute Manager (Part-time)

Casa & Beyond

Managed customer inquiries and dispute resolutions on Shopify and PayPal, ensuring timely and effective responses.
Enhanced customer satisfaction through proactive communication and personalized support.
Collaborated with cross-functional teams to improve service processes and resolve technical issues.
Analyzed trends in customer feedback to identify areas for improvement.
Maintained accurate documentation of disputes and resolutions for compliance and reporting.

Oct 2022 - Dec 2024

2 years 3 months

Dispatcher/Reservation Agent

Kismet Limousine International

Manage reservations by taking and confirming bookings via phone, email, or online platforms, and input data into reservation systems.
Dispatch vehicles by coordinating and scheduling vehicle assignments for drivers, ensuring timely and accurate service.
Address client inquiries, resolve issues, and provide information regarding pricing and availability.
Track vehicle locations, manage real-time changes, and ensure the fleet operates efficiently.
Maintain accurate records of reservations, dispatches, and any changes or cancellations.
Liaise between clients, drivers, and management to ensure smooth operations and high levels of customer satisfaction.
Handle any issues or complaints that arise, providing timely solutions and maintaining a professional demeanor.

Feb 2022 - Aug 2023

1 year 7 months

Email Support (Part-time)

LawnStarter

Provide prompt customer support by responding to emails professionally.
Resolve issues timely by collaborating with departments and escalating complex problems.
Educate customers on product features and usage while maintaining communication standards and documenting inquiries for improvement efforts.

Jun 2019 - Nov 2021

2 years 6 months

Customer Service Expert (Caesar's Entertainment)

Alorica

Assist guests in making hotel reservations via phone and provide accurate information about room availability, rates, and hotel amenities.
Respond promptly and professionally to guest inquiries and resolve customer concerns, requests, or issues related to reservations.
Process changes to existing reservations, including modifications, cancellations, and re-bookings, ensuring accuracy in updating reservation details and maintaining clear communication with guests.
Promote special packages, discounts, and additional services to enhance the guest experience and maximize revenue by identifying opportunities to upsell based on guest preferences and needs.

Feb 2017 - May 2018

1 year 4 months

Billing & Sales Specialist (AT&T)

Ibex

Handle customer billing inquiries, resolve disputes, and provide clarification on billing statements; process billing adjustments and refunds, ensuring accurate billing information for telecom accounts.
Provide excellent customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction; effectively communicate telecom product features, benefits, and promotions.
Process new service orders, upgrades, and service cancellations accurately and efficiently; collaborate with other departments to ensure seamless order fulfillment.
Maintain detailed and organized records of customer interactions, transactions, and feedback.

Feb 2016 - Jan 2017

1 year

Expedia Customer Service / Travel Agent

Teleperformance

Assist customers with booking flights, hotels, car rentals, and vacation packages.
Handle inquiries related to reservations, itinerary changes, cancellations, and refunds.
Provide accurate information about destinations, travel policies, visa requirements, and promotions.
Manage and resolve customer complaints or concerns in a professional and timely manner.
Coordinate with airlines, hotels, and other travel partners to resolve booking issues.
Update customer profiles and maintain accurate booking records in CRM or reservation systems.
Process payments, issue travel documents, and confirm booking details.
Stay informed about travel advisories, airline regulations, and company policies.
Deliver outstanding service to ensure customer satisfaction and repeat business.

Jan 2015 - Jan 2016

1 year 1 month

Customer Service Representative

Acsentria

Answer high-volume inbound customer calls via an automated phone system.
Communicate effectively and professionally with patients and teammates.
Consistently meet and attain required Key Performance Indicators (KPIs).

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Tourism, Food and Beverage, Transportation, Retail, Professional Services, and Telecommunication.

Tourism

Food and Beverage

Transportation

Retail

Professional Services

Telecommunication

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, Sales, Information Technology, Logistics, and Accounting.

Customer Service

Operations

Sales

Information Technology

Logistics

Accounting

Summary

Dynamic Customer Support Specialist and Dispute Manager with a decade of experience driving customer satisfaction and efficiently resolving disputes across various sectors. Expertise includes effective communication, problem-solving, and strong organizational skills, ensuring seamless operations and exceptional service delivery.

Proven capability in managing order fulfillment, providing technical support, and addressing customer inquiries with a focus on positive outcomes. Committed to fostering collaborative relationships and leveraging extensive knowledge to enhance service efficiency.

Prepared to elevate customer interactions and streamline processes in a challenging environment, contributing to organizational success.

Skills

Time Management
Problem Solving
Organizational Skills
Communication Skills
Customer Service
Dispute Management
Social Media Platforms
Zendesk
Limosys
Vicidial
Genesis
Greenhouse
Slack
Outlook
Google Workspace
Lms
Citrix
Jira
Telegence
Re:Amaze
Airtable
Pirate Ship
Canva
Cupcat
Shopify
Parcel Panel

Languages

Filipino

Native

English

Advanced

Education

Oct 2010 - Jun 2014

Rizal Memorial Colleges, Inc

Bachelor of Business Administration · Business Administration · Davao City, Philippines

Statistics

Experience

Total positions 8

Experience in Tourism 3.5 y

Avg length 1 y 7 m

Longest experience 2 y 5 m

Expertise

Recent roles Shopify CSR (Part-time), Shopify CSR/Dispute Manager (Part-time), Dispatcher/Reservation Agent

Main industries Tourism, Food and Beverage, Transportation

Main business areas Customer Service, Operations, Sales

Qualifications

Highest degree Bachelor

Profile

Created

January 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Rechel based?

Rechel is based in Davao City, Philippines.

What languages does Rechel speak?

Rechel speaks the following languages: Tagalog (Native), English (Advanced).

How many years of experience does Rechel have?

Rechel has at least 10 years of experience. During this time, Rechel has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 1 year and 3 months. Note that Rechel may not have shared all experience and actually has more experience.

What roles would Rechel be best suited for?

Based on recent experience, Rechel would be well-suited for roles such as: Shopify CSR (Part-time), Shopify CSR/Dispute Manager (Part-time), Dispatcher/Reservation Agent.

What is Rechel's latest experience?

Rechel's most recent position is Shopify CSR (Part-time) at Made To Milk & The Milk Botique.

What companies has Rechel worked for in recent years?

In recent years, Rechel has worked for Made To Milk & The Milk Botique, Casa & Beyond, Kismet Limousine International, LawnStarter, and Alorica.

Which industries is Rechel most experienced in?

Rechel is most experienced in industries like Tourism, Transportation, and Food and Beverage. Rechel also has some experience in Retail, Professional Services, and Telecommunication.

Which business areas is Rechel most experienced in?

Rechel is most experienced in business areas like Customer Service, Operations, and Sales. Rechel also has some experience in Logistics, Information Technology, and Accounting.

Which industries has Rechel worked in recently?

Rechel has recently worked in industries like Tourism, Transportation, and Food and Beverage.

Which business areas has Rechel worked in recently?

Rechel has recently worked in business areas like Customer Service, Operations, and Sales.

What is Rechel's education?

Rechel holds a Bachelor in Business Administration from Rizal Memorial Colleges, Inc.

What is the availability of Rechel?

Rechel is immediately available for suitable projects.

What is the rate of Rechel?

Rechel's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.