Oana Nitescu-CRM Application Manager
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Experience
CRM Application Manager
Thales
- Leveraged CRM expertise to ensure a holistic approach to the T360 solution evolution, addressing interdependencies to ensure project deliverables are aligned with business objectives
- Contributed to tracking project timelines and deliverables, actively participating in Agile Scrum ceremonies
- Supported documentation efforts, working with various stakeholders to ensure documentation production
- Facilitated incident management, working closely with the Service squad to address and resolve application issues
Power Platform Project Manager
Geodis
- Identified opportunities to utilize Power Platform to enhance existing tools and practices
- Managed apps ideas, created project plans, tracked milestones and deliverables
- Designed, developed, and implemented Power Platform solutions in collaboration with cross-functional teams
- Partnered with IT leads on project execution activities
- Led governance and administration tasks within the M365 environment
CRM Product Owner/ Project Manager
Uneo
- Worked with stakeholders to define requirements and architect solutions for the Electronic Signature initiative
- Coordinated cross-functional teams, including technical, business, and external vendors, to ensure all project phases—from requirements gathering to deployment—were executed smoothly
- Monitored and mitigated risks, proactively addressing potential delays or project challenges
- Facilitated communication between business stakeholders and the technical teams, ensuring clear understanding of project goals and technical feasibility
- Managed the D365 Service integration project with Zendesk via SmartConnect (integration tool)
Microsoft Trainer (MCT)
Independent
- Conduct Microsoft training sessions for both in-house and external clients through training organizations such as M2I Formation and IB Formation
- Courses delivered include MB-210 D365 Sales, MB-220 D365 Marketing, MB-230 D365 Service, MB-910 D365 Fundamentals, PL-900 Microsoft Power Platform Fundamentals
CRM Project Manager
Paprec
- Led the CRM Dynamics OnPremise migration upgrade and managed a full cycle implementation for the Plastic Recycling Division
- Defined project’s scope, planning and milestones
- Worked closely with business stakeholders and the Microsoft Partner to ensure the solution deployment was delivered on time, within budget, and met the required business and quality standards
- Managed project deliverables, sprint cycles, and regular progress reporting to ensure alignment among teams
- Provided post-go-live support, and worked with the Microsoft Partner to ensure ongoing system performance and user adoption
CRM Consultant
Paprec
- Reviewed and optimized the existing customizations and developments
- Analyzed business requirements, wrote functional specifications, and collaborated with the development lead to define the technical specs; tested and deployed solutions to production
- Prepared sprint release notes and communicated changes to users through documentation and training
- Served as the CRM users' point of contact and provided support, including fixing application issues
CRM Dynamics Support Engineer
Microsoft
- Solved complex problems, involving broad product knowledge and functional specialty areas for both Online and OnPremise CRM deployments
- Engaged in internal collaboration to ensure the best resolutions for critical, sensitive, and political cases
- Handled escalations in the SME area (Application and Customizations)
- Maintained a high level of domain and technical skills in Microsoft CRM Dynamics
Technical Assistant
Streamwide
- Provided support for technical staff and ensured compliance with internal procedures
- Implemented vTiger CRM (open source) to streamline the Delivery and Support teams’ interactions
Queue Manager - Siebel CRM Support
Oracle
- Evaluated and assigned the incoming service requests to the appropriate product specialists
Support Analyst - Siebel CRM
Oracle
- Assisted Oracle customers with functional and technical issues related to the CRM On SaaS application
- Analyzed and documented complex requests for transfer or escalation
Social Media Lead
Microsoft
- Managed the online presence of the CRM EMEA Support Team on various social media channels
- Performed social listening in order to identify trends and drive SME content creation and publishing
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Aerospace and Defense, Manufacturing, Transportation, and Utilities.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, and Project Management.
Summary
Seasoned professional in Dynamics 365 CRM (Marketing, Sales, Customer Service), passionate and specialized in delivering full-cycle implementation projects, or parts of them, with agility, on time, within budget, and to the full satisfaction of the customer.
Languages
Education
Athenaeum University
Master's degree · Accounting and Management Information Systems · Bucharest, Romania
Bucharest Academy of Economic Studies
Bachelor's degree · International Business · Bucharest, Romania
Certifications & licenses
70-533 - Implementing Microsoft Azure Solutions
98-361 - Software Development Fundamentals
98-364 - SQL Database Administration Fundamentals
98-365 - Windows Server Administration Fundamentals
CompTIA CTT+
MB-210 Microsoft Dynamics 365 Sales Functional Consultant
MB-220 Microsoft Dynamics 365 Marketing Functional Consultant
Microsoft Certified Trainer
PL-200 - Microsoft Power Platform Functional Consultant
Prince 2 Agile Practitioner
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Oana is based in Paris, France and prefers 100% remote projects.
Oana speaks the following languages: Romanian (Native), English (Advanced), French (Advanced), Spanish (Elementary).
Oana has at least 18 years of experience. During this time, Oana has worked in at least 10 different roles and for 8 different companies. The average length of individual experience is 2 years and 9 months. Note that Oana may not have shared all experience and actually has more experience.
Based on recent experience, Oana would be well-suited for roles such as: CRM Application Manager, Power Platform Project Manager, CRM Product Owner/ Project Manager.
Oana's most recent position is CRM Application Manager at Thales.
In recent years, Oana has worked for Thales, Geodis, Uneo, and Independent.
Oana is most experienced in industries like Information Technology, Aerospace and Defense, and Manufacturing. Oana also has some experience in Transportation and Utilities.
Oana is most experienced in business areas like Information Technology, Customer Service, and Project Management.
Oana has recently worked in industries like Information Technology, Aerospace and Defense, and Transportation.
Oana has recently worked in business areas like Information Technology, Project Management, and Customer Service.
Oana holds a Master in Accounting and Management Information Systems from Athenaeum University and a Bachelor in International Business from Bucharest Academy of Economic Studies.
Oana has 11 certificates. Among them, these include: 70-533 - Implementing Microsoft Azure Solutions, 98-361 - Software Development Fundamentals, and 98-364 - SQL Database Administration Fundamentals.
The availability of Oana needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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