Esther Cals

Recommended expert

València, Spain

Check rate

Experience

Oct 2022 - Present

3 years 11 months

Freelancer - Fashion Business Optimizer

Training fashion companies to successfully optimize their business so they get more profit with less effort and more freedom.

Aug 2021 - Sep 2022

1 year 2 months

Doorn, Netherlands

eCom Returns Optimization Manager

European Fashion Business School

Groundwork for eCom returns reduction; implementation resulted in €1.1M cost saving in eCom returns.

Mar 2019 - Sep 2022

3 years 7 months

Founder

The Sustainables

∼5000 orders fulfilled, B2C and B2B.
Education & trainings: personalized corporate gifts for among others Shopify.

Mar 2019 - Jul 2021

2 years 5 months

Berlin, Germany

Green Belt Project Manager - Warehousing & Returns, Customer Care & Business Excellence Technology

Zalando SE

Developed a defective returns inspection concept, audit program, acceptance logic and improvement action plan, resulting in ~40% reduction of defective returns.
Reduced contacts per customer care case, resulting in ~€1.2M cost saving in contacts.
Reduced customer cases in Cyber Week, resulting in ~40K fewer customer cases YoY.

Apr 2016 - Mar 2019

3 years

Berlin, Germany

Project & Process Manager - Product Quality Processes & Team

Zalando SE

Sole responsibility for business unit ramp-up in Hangzhou, China. Hired and led a team of 14 FTEs; business unit achieved ~50% reduction of product quality failure rate within 3 months after establishment.
Process mapping and optimization for global quality management team (>70 FTE), resulting in optimized use of resources and globally streamlined processes ready for scaling.
Developed a quality management method for all production markets and warehouses, resulting in resource optimization of 2 FTEs.
Developed a new procedure for onboarding new vendors, resulting in ~48% reduction of product quality failure rate for new vendors.

Oct 2013 - Mar 2016

2 years 6 months

Amsterdam, Netherlands

Quality Assurance Officer

G-Star RAW

Aug 2011 - Sep 2013

2 years 2 months

Amsterdam, Netherlands

Buyer

FNG Group (Expresso Fashion)

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Fashion and Retail.

Fashion

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Quality Assurance, Strategy, Customer Service, Sales, and Project Management.

Operations

Quality Assurance

Strategy

Customer Service

Sales

Project Management

Skills

Complex Problem Solver
Solution-Thinker
Analytical Mindset
Decision Maker
Conceptual
Fact-Based
Perseverant
Optimistic And Positive
Effective Communication At Any Level Within An Organization
Shopify
Jira
Asana
Signavio
Microsoft Office
Google Suite
Confluence
Lean Six Sigma
Bpmn
Kaizen

Languages

Dutch

Native

German

Advanced

English

Advanced

Spanish

Elementary

Education

Sep 2007 - Jun 2011

European Fashion Business School

BBA Business Administration in Fashion · Business Administration in Fashion · Doorn, Netherlands

Certifications & licenses

Certificate Lean Six Sigma

Zalando SE

Statistics

Experience

Total positions 7

Experience in Fashion 15 y

Avg length 2 y 7 m

Longest experience 3 y 10 m

Global Experience

Countries worked in 2 (Netherlands, Germany)

Primary country Netherlands

Expertise

Recent roles Freelancer - Fashion Business Optimizer, eCom Returns Optimization Manager, Founder

Main industries Fashion, Retail

Main business areas Operations, Quality Assurance, Strategy

Qualifications

Highest degree Bachelor

Certifications earned 1

Profile

Created

November 2022

Last Update

July 2024

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Frequently asked questions

Have questions? Find more information here.

Esther is based in València, Spain.

Esther speaks the following languages: Dutch (Native), German (Advanced), English (Advanced), Spanish (Elementary).

Esther has at least 15 years of experience. During this time, Esther has worked in at least 7 different roles and for 6 different companies. The average length of individual experience is 2 years and 2 months. Note that Esther may not have shared all experience and actually has more experience.

Based on recent experience, Esther would be well-suited for roles such as: Freelancer - Fashion Business Optimizer, eCom Returns Optimization Manager, Founder.

Esther's most recent position is Freelancer - Fashion Business Optimizer at Esther Cals.

In recent years, Esther has worked for Esther Cals, European Fashion Business School, and The Sustainables.

Esther is most experienced in industries like Fashion and Retail.

Esther is most experienced in business areas like Operations, Quality Assurance, and Strategy. Esther also has some experience in Customer Service, Sales, and Project Management.

Esther has recently worked in industries like Fashion and Retail.

Esther has recently worked in business areas like Operations, Strategy, and Customer Service.

Esther holds a Bachelor in Business Administration in Fashion from European Fashion Business School.

Esther has 1 certificate: Certificate Lean Six Sigma.

The availability of Esther needs to be confirmed.

Daily Rate Distribution

0 2 4 6 8

<€480 €480-640 €640-800 €800-960 €1280+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

800

600

400

200

Daily rate avg. 591 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

800

600

400

200

Median rate 600 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.