Ekrem Gencaslan - Senior IT Project Manager

Q: Where is Ekrem based?

Ekrem is based in Ludwigshafen am Rhein, Germany .

Q: What languages does Ekrem speak?

Ekrem speaks the following languages: German (Native), Turkish (Native), English (Advanced), Russian (Advanced) .

Q: How many years of experience does Ekrem have?

Ekrem has at least 9 years of experience. During this time, Ekrem has worked in at least 9 different roles and for 10 different companies . The average length of individual experience is 1 year and 11 months . Note that Ekrem may not have shared all experience and actually has more experience.

Q: What is Ekrem's latest experience?

Ekrem's most recent position is Senior IT Project Manager at Heartbeat Consulting .

Q: What companies has Ekrem worked for in recent years?

In recent years, Ekrem has worked for Heartbeat Consulting , M365Group SIA , Qonto , Marketing.MBA: Digital Marketing Powerhouse , and spstiger .

Q: Which industries is Ekrem most experienced in?

Ekrem is most experienced in industries like Information Technology , Professional Services , and Retail . Ekrem also has some experience in Advertising , Fashion , and Automotive .

Q: Which business areas is Ekrem most experienced in?

Ekrem is most experienced in business areas like Project Management , Information Technology , and Marketing . Ekrem also has some experience in Quality Assurance , Procurement , and Business Intelligence .

Q: Which industries has Ekrem worked in recently?

Ekrem has recently worked in industries like Information Technology , Professional Services , and Advertising .

Q: Which business areas has Ekrem worked in recently?

Ekrem has recently worked in business areas like Project Management , Information Technology , and Marketing .

Recommended expert

Ludwigshafen am Rhein, Germany

Experience

Nov 2023 - Oct 2024

1 year

Dubai, United Arab Emirates

Senior IT Project Manager

Heartbeat Consulting

Designed and implemented a company-wide automation ecosystem that connected CRM, scheduling, and payment processes across Close, Calendly, Typeform, Asana, Make, Zapier, and ablefy.io into a seamless end-to-end workflow.
Automated business processes across sales, HR, and consulting, cutting manual work by over 45% and greatly improving data quality and process transparency.
Optimized finance and collection processes with automated workflows that linked payment data from ablefy.io to CRM dashboards, improving cash flow visibility and cutting outstanding receivables by 70%.
Launched webinars as a new acquisition channel, generating €150,000 in immediate revenue on the first launch.
Built dynamic real-time dashboards with Plecto and integrated them into Slack to show performance metrics, leading to faster decisions and more accountability.
Led technical consulting sessions for internal and external clients on automation strategy, workflow design, and CRM optimization, reducing turnaround times by 25%.
Fixed integration and logic errors in complex automation setups to boost system stability and process reliability.
Created standardized SOPs and process documents to speed up onboarding for new staff and ensure consistent execution.
Coordinated cross-functional work with executive leadership, tying efficiency gains directly to revenue growth.

Jan 2023 - Present

3 years 4 months

Riga, Latvia

Change Management Project Coordinator & Process Automation and AI Specialist

M365Group SIA

Conducted group and individual meetings with clients via Microsoft Teams to align automation solutions with business goals.
Led internal and external automation projects using Zapier, Make, and Microsoft Power Automate, improving workflow efficiency and reducing manual work by 30%.
Developed automated workflows for client onboarding with Typeform and Microsoft Forms to cut manual data entry and boost data quality.
Set up interview scheduling with Microsoft Bookings and Calendly, reducing scheduling conflicts and enhancing the candidate experience.
Integrated AI (ChatGPT API) into Microsoft Teams to raise overall team productivity.
Streamlined and migrated project management processes from ClickUp to Microsoft Planner to enhance productivity and cross-team collaboration.
Oversaw the migration of the ATS from Manatal to Microsoft Dynamics 365 Human Resources.

Jan 2023 - Oct 2023

10 months

Paris, France

IT Project Manager

Qonto

Led the customer migration and integration process after Qonto acquired Penta, ensuring a seamless transition for over 85,000 business customers with minimal service interruptions.
Coordinated the full migration cycle, including communication planning, KYC re-verification, account opening, data mapping, and post-migration support, achieving over 95% customer satisfaction.
Onboarded and trained new team members in Customer Success and Support on processes, compliance guidelines, and product features.
Created and implemented SOPs for customer communication, escalation management, and ticket tracking, cutting response times and increasing support efficiency.
Served as a liaison between product, operations, and compliance teams, turning customer feedback into process and technical improvements.
Tracked and analyzed migration metrics, prepared management reports, and reduced migration support tickets by 40%.
Fostered a customer-centric culture, ensuring the merged company maintained trust and loyalty from former Penta customers.

Oct 2021 - Feb 2023

1 year 5 months

Dubai, United Arab Emirates

Senior Project Manager

Marketing.MBA: Digital Marketing Powerhouse

Implemented a quality assurance system for digital marketing campaigns to ensure brand consistency and measurable ROI.
Developed and standardized SOPs for marketing and customer support using Notion and Process Street.
Designed and implemented an automated reminder and debt collection process with Monday.com and CopeCart, reducing outstanding payments by over 80%.
Introduced automations for critical business workflows with Zapier and Make, cutting manual work by up to 40%.
Analyzed customer feedback and usage data, leading to product and service improvements.
Identified and implemented data-driven upselling and training programs in Miro.
Led and delivered 50 webinars, expanding the qualified lead funnel and contributing to eight-figure revenue growth.
Created and maintained knowledge bases, reducing new hire ramp-up time from three months to two weeks.
Promoted cross-team collaboration and process consistency with Miro and Notion.

Sep 2021 - Jun 2022

10 months

Hamburg, Germany

eCommerce Marketing Project Manager

spstiger

Led multi-stage lead generation campaigns using HubSpot and Dynamics 365 Sales, driving several six-figure revenues and improving conversion by 25%.
Developed and implemented automated marketing workflows in HubSpot, reducing manual work in sales by over 40%.
Designed interactive dashboards and sales reports in Dynamics 365 Sales.
Moderated C-level interviews to gain deep market and customer insights.
Produced customer and market reports to guide offer prioritization and budget planning.
Managed event and trade show planning in Asana, generating over 300 qualified B2B leads.
Analyzed customer surveys in Typeform, raising CSAT score by 18%.
Established community management structures in Kajabi, increasing course engagement by 45%.
Optimized CRM processes in HubSpot and Dynamics 365 Sales.

Jun 2020 - Aug 2021

1 year 3 months

IT Project Manager

Johner Institut GmbH

Implemented HubSpot CRM from scratch, developed data models, automated workflows and user permissions.
Led migration to Microsoft 365 Suite (Teams, Outlook, SharePoint) with zero downtime.
Integrated HubSpot with Microsoft apps and third-party tools, automating 70% of recurring customer interactions.
Developed SOPs for CRM usage, customer support and internal communication.
Coordinated IT, product and customer success teams ensuring data policy compliance.
Created real-time dashboards in Microsoft 365 and HubSpot with 95% accuracy.
Increased user adoption and system efficiency through training and documentation.

Jan 2019 - May 2020

1 year 5 months

Moscow, Russian Federation

eCommerce Project Manager

SOKOLOV

Built and led five jewelry brands on national eCommerce platforms, handling both product listings and performance management.
Developed and executed targeted promotion and launch strategies (mini-launches, flash sales).
Used data-driven analytics tools (e.g., mpstats.io) to monitor KPIs and guide assortment and pricing strategy.
Managed creative and operational workflows from content production to media design.
Conducted detailed competitive and market analyses for international scaling.
Negotiated purchase terms and supply contracts with international vendors.
Monitored budgets, timelines and project metrics.
Coordinated communication between production, design and marketing teams.

Jan 2018 - Jun 2018

6 months

Bremen, Germany

Trainee in Strategic Consulting Project

Mondelēz International

Conducted market, competitive and consumer analysis in European target markets.
Developed a scalable go-to-market framework including pricing strategy and distribution models.
Created detailed target personas and micro-segmented customer profiles.
Built a business case model with ROI simulations, price elasticities and scenario analyses.
Collaborated with global brand management to align with global guidelines.
Translated analysis into actionable recommendations from POS strategy to launch roadmaps.
Led an interdisciplinary team of consultants and presented the final strategy to the senior leadership team.

Oct 2017 - Dec 2017

3 months

Case Championship - Project Participant

Unilever

Analyzed the market and competitive landscape in the oral care segment.
Developed a data-driven go-to-market strategy for an innovative product.
Established a scalable distribution network with retail alliances and e-commerce platforms.
Created a financial and feasibility model with break-even scenarios.
Led and coordinated an interdisciplinary team to develop an actionable concept.
Presented the strategy to Unilever executives with clear recommendations.

Oct 2015 - Sep 2016

1 year

Internal Communications & Labour Relations

Volkswagen

Attended board meetings and executive sessions to prepare communication strategies and change initiatives.
Designed and managed a global communications project: developing a company-wide glossary.
Redesigned the intranet focusing on information architecture and user experience.
Developed a digital learning platform with competency modules for employee upskilling.
Prepared presentations and reports for the board and management.
Strengthened internal communication culture and engaged employees in transformation processes.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, Retail, Advertising, Fashion, and Banking and Finance.

Information Technology

Professional Services

Retail

Advertising

Fashion

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Project Management, Information Technology, Marketing, Quality Assurance, Procurement, and Business Intelligence.

Project Management

Information Technology

Marketing

Quality Assurance

Procurement

Business Intelligence

Skills

Strategic Internal Communication
Change Management
Digital Transformation

Languages

German

Native

Turkish

Native

English

Advanced

Russian

Advanced

Education

Sep 2018 - Jul 2021

Higher School of Economics

Master's degree · International Business · Russian Federation

Oct 2013 - Jun 2017

Ludwigshafen University of Business and Society

Bachelor of Arts · International Management Eastern Europe · Ludwigshafen, Germany

Certifications & licenses

Certified Business Coach

Certified Heroic Coach

ClickUp Certified Expert

Professional Scrum Master II (PSM)

Statistics

Experience

Total positions 10

Experience in Information Technology 4.5 y

Avg length 1 y 1 m

Longest experience 3 y 3 m

Global Experience

Countries worked in 5 (United Arab Emirates, Germany, Latvia, France, Russian Federation)

Primary country United Arab Emirates

Expertise

Recent roles Senior IT Project Manager, Change Management Project Coordinator & Process Automation and AI Specialist, IT Project Manager

Main industries Information Technology, Professional Services, Retail

Main business areas Project Management, Information Technology, Marketing

Qualifications

Highest degree Master

Certifications earned 4

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ekrem based?

Ekrem is based in Ludwigshafen am Rhein, Germany.

What languages does Ekrem speak?

Ekrem speaks the following languages: German (Native), Turkish (Native), English (Advanced), Russian (Advanced).

How many years of experience does Ekrem have?

Ekrem has at least 9 years of experience. During this time, Ekrem has worked in at least 9 different roles and for 10 different companies. The average length of individual experience is 1 year and 11 months. Note that Ekrem may not have shared all experience and actually has more experience.

What roles would Ekrem be best suited for?

Based on recent experience, Ekrem would be well-suited for roles such as: Senior IT Project Manager, Change Management Project Coordinator & Process Automation and AI Specialist, IT Project Manager.

What is Ekrem's latest experience?

Ekrem's most recent position is Senior IT Project Manager at Heartbeat Consulting.

What companies has Ekrem worked for in recent years?

In recent years, Ekrem has worked for Heartbeat Consulting, M365Group SIA, Qonto, Marketing.MBA: Digital Marketing Powerhouse, and spstiger.

Which industries is Ekrem most experienced in?

Ekrem is most experienced in industries like Information Technology, Professional Services, and Retail. Ekrem also has some experience in Advertising, Fashion, and Automotive.

Which business areas is Ekrem most experienced in?

Ekrem is most experienced in business areas like Project Management, Information Technology, and Marketing. Ekrem also has some experience in Quality Assurance, Procurement, and Business Intelligence.

Which industries has Ekrem worked in recently?

Ekrem has recently worked in industries like Information Technology, Professional Services, and Advertising.

Which business areas has Ekrem worked in recently?

Ekrem has recently worked in business areas like Project Management, Information Technology, and Marketing.

What is Ekrem's education?

Ekrem holds a Master in International Business from Higher School of Economics and a Bachelor in International Management Eastern Europe from Ludwigshafen University of Business and Society.

Does Ekrem have any certificates?

Ekrem has 4 certificates. Among them, these include: Certified Business Coach, Certified Heroic Coach, and ClickUp Certified Expert.

What is the availability of Ekrem?

Ekrem is immediately available full-time for suitable projects.

What is the rate of Ekrem?

Ekrem's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.