User Research Expert in Dusseldorf
with precise AI matching, vetted freelancers and over 15,000 CVsHire experts who uncover user needs, plan qualitative and quantitative studies, and turn interviews, usability tests and product data into clear decisions. FRATCH connects you with vetted, available freelancers through fast, precise AI matching.
Meet FRATCH Experts in Dusseldorf, who have recently used User Research
Frank H.
Last position:
Director Products & Portfolio at TIMOCOM GmbH
- Responsible for establishing and leading the Products & Portfolio division, consisting of three teams: UX/UR & BA, Projects & Portfolio, and Products & Innovations
- Currently managing three teams with 35 employees and 3 students
- Budget responsibility in the high single-digit million range
- Restructuring of the User Research, User Concept, and Business Analysis teams, including market and competitive analysis
- Development and implementation of a new portfolio management process (PMO), including new PPM software (Meisterplan)
- Establishment of project and program management standards
- Implementation of a new CRM and ERP system based on Microsoft Dynamics
- Market launch of tracking, security, and AI-based products (Live Shipment Tracking, Business Partner Check, TIMOCOM AI)
- Secured innovation funding for R&D activities in the single-digit million range
Katrin O.
Last position:
Senior UX/UI Designer at Schott
- Requirements analysis
- UX solutions for smart manufacturing
- UI design including documentation and development handoff according to MUI
- Usability testing
Patrick A.
Last position:
Project Manager (P1) at Tech Mahindra GmbH
- Led end-to-end delivery of WHOacademy.org, defining product vision, success metrics, and execution strategy for a global learning platform built on Open edX and hosted on Azure.
- Drove program execution across cross-functional teams (UX, frontend, backend, mobile, DevOps, content), coordinating delivery of web (JavaScript) and iOS/Android applications through structured CI/CD pipelines, ensuring predictable, high-quality releases.
- Managed senior stakeholders across multiple WHO entities and external partners, aligning priorities, roadmap, and KPIs to measurable outcomes including platform adoption, performance, scalability, and learner engagement.
- Oversaw vendor and partner performance, ensuring compliance with SLAs, timelines, security, and quality standards.
- Led complex multi-organization migrations (IARC, PAHO, WPRO, OpenWHO), managing course, user, and data transitions with minimal disruption and clear risk governance.
- Provided post-launch Level 2 production support, collaborating with Global Service Desk teams and leveraging ServiceNow for incident, problem, and change management, ensuring platform stability and continuous improvement based on operational metrics.
Sergej H.
Last position:
UX/UI Freelance Designer at Yanfeng Automotive Interior Systems
- Automotive UX/UI design for a show car
- Idea generation and research
Dailin L.
Last position:
Power Stations Sales Representative DACH at Anker Solix GmbH
- Development and implementation of the regional market expansion and sales strategy in the DACH region, achieving 100% year-over-year revenue growth.
- Built strategic partnerships and key account structures, doubling the core products' market share.
- Managed the entire commercial business cycle with a focus on profitability, inventory health, and sustainable growth.
Marta M.
Last position:
Product Designer (SaaS) at Wikando
- B2B Workflow Optimization: Redesigning the core flows, reducing task completion time for enterprise clients by 20%.
- Design System Scalability: Designing the Figma Design System with a focus on token and component-based architecture
- Design New Product B2B &B2C: reducing administrative and repetitive tasks flows by 40%
- User Research-including IDIs and card-sorting to identify friction points in the user journey.
Christoph K.
Last position:
Business Case: Customer Operations Upsell Expansion at * confidential
- Establishment of as-is baseline performance and KPI framework
- Extrapolation of baseline-potential in relation to product, demand and organizational structure for t + 3 years into the future
- Development of measure-based improvements forecast
- Finalization of financial business modelling by including unit structure changes, commission scheme development and overhead costs
- Stack: Microsoft Excel
Discover over 15,000 top freelancers
Statistics of experts using User Research
Aggregated from the professional profiles of matched freelancers.
Experience
19 years (Germany: 15 years)
Position duration
2 years (Germany: 2.3 years)
Positions per freelancer
12 (Germany: 9)
Top business areas
Product Development, Information Technology, Marketing
Top industries
Retail, Information Technology, Manufacturing
Bachelor's degree or higher
83% (Germany: 95%)
Master's degree or higher
50% (Germany: 57%)
Doctorate
17% (Germany: 5%)
Certifications per freelancer
1 (Germany: 2)
Most common languages
German, English, French
Speak two or more languages
100% (Germany: 98%)
Based on our profile pool as of 16 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Dusseldorf are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Dusseldorf using User Research
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 16 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
User Research experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Retail (100%)
- Information Technology (71%)
- Manufacturing (71%)
- Banking and Finance (57%)
- Telecommunication (57%)
- Education (43%)
- Energy (43%)
- Healthcare (43%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What User Research covers
User Research is the systematic study of people’s needs, behaviours and context when they use a product or service. It helps teams replace assumptions with evidence before they shape a feature, redesign a journey or launch a new proposition. The work can support digital products, physical services, internal tools and customer experiences.
Methods and deliverables
Experts choose methods according to the decision a team needs to make. Common deliverables include:
- Research plans, discussion guides and screening criteria
- User interviews, contextual inquiry and diary studies
- Usability tests for websites, apps and prototypes
- Surveys, segmentation studies and behavioural analysis
- Insight reports, journey maps and prioritised recommendations
Strong work connects observed behaviour to a clear business or product question. It does not stop at collecting quotes or producing attractive slides.
Tools and adjacent skills
The ecosystem includes remote research tools, survey software, session recording, analytics, whiteboards and repository systems. Depending on the project, specialists work with Figma prototypes, product analytics, CRM data and accessibility checks. Useful adjacent skills include service design, UX strategy, information architecture, product discovery and facilitation.
When companies need support
Companies often bring in freelance expertise before a major product decision, during a complex redesign or when internal teams lack research capacity. Typical signals include unclear customer needs, conflicting stakeholder opinions, weak adoption, repeated usability issues or a new market that the team does not understand. In Dusseldorf, professionals may work remotely or on site with product, marketing and service teams across Germany and international markets.
What strong professionals do
A strong specialist frames neutral questions, recruits suitable participants and protects the quality of the evidence. They separate observation from interpretation, explain limitations and adapt the method when the research question changes. They can communicate with executives and delivery teams without losing the detail that makes findings useful. German and English collaboration may both matter for teams in Dusseldorf, depending on participants and stakeholders.
Choosing the right expertise
The right profile depends on the audience, product stage and decision at hand. Look for relevant work with comparable users, thoughtful method selection and deliverables that led to action. Ask how the professional handles consent, privacy, participant bias and conflicting findings. A useful engagement ends with shared understanding, practical priorities and a path for validating the next decision.
Frequently asked questions
Key details about User Research, drawn from the questions we get asked most.
User Research helps companies understand what people need, how they behave and where they struggle with a product or service. It informs product discovery, usability improvements, service design, content decisions and market validation.
UX Research usually focuses on people’s interaction with a digital interface or product experience, while User Research can cover broader needs, contexts and services. Market research often examines segments, demand and competitors at a wider level; the methods can overlap, but the decision being supported should guide the choice.
A strong User Research professional may also work with service design, product discovery, information architecture, accessibility and product analytics. Interview moderation, survey design, workshop facilitation and clear synthesis are often just as important as the research method itself.
User Research projects need a level of expertise that matches their risk and complexity. A focused usability review may need a different profile from a multi-market study involving recruitment, mixed methods, sensitive participants and decisions across several product teams.
User Research can often be delivered remotely from Dusseldorf through video interviews, moderated usability sessions, online surveys and collaborative synthesis. On-site work may be more valuable when the context of use, physical environment or team workshops is central to the question.
Usability testing examines whether people can complete defined tasks and where an interface creates friction. User Research is broader and can explore motivations, routines, unmet needs and the setting around a product before specific design solutions exist.
Good User Research starts with a precise question, a suitable participant plan and neutral moderation. Its findings distinguish evidence from interpretation, explain limitations and lead to recommendations that teams can connect to product or service decisions.
Before User Research begins, the professional should clarify the decision to support, target participants, languages, access to customers, data handling and the format of the final output. For work with teams in Dusseldorf, it is also useful to agree on remote or on-site sessions and whether German, English or both are needed.
The average hourly rate of freelancers in Dusseldorf, Germany who have used User Research in their recent projects is 112 €, which corresponds to a daily rate of about 894 € based on an 8-hour working day.
Of the freelancers in Dusseldorf, Germany who have used User Research in their recent projects, 83% hold at least a Bachelor's degree, 50% hold at least a Master's degree, and 17% hold a doctorate.
On average, freelancers in Dusseldorf, Germany who have used User Research in their recent projects have 19 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Dusseldorf, Germany who have used User Research in their recent projects are German (100%), English (100%), and French (14%).
The most common industries among freelancers in Dusseldorf, Germany who have used User Research in their recent projects are Retail (100%), Information Technology (71%), and Manufacturing (71%).
The most common business areas among freelancers in Dusseldorf, Germany who have used User Research in their recent projects are Product Development (100%), Information Technology (86%), and Marketing (71%).
Main locations of FRATCH Experts, who have recently used User Research
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt Request a free demo
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Philipp Thomaschewski
FRATCH CEO
