User Research Expert in Austria
with precise AI matching and vetted, available freelancersHire experts who uncover user needs, validate product concepts and turn interviews, usability tests and journey analysis into clear decisions. Find vetted, available freelancers matched quickly and precisely to your User Research project.
Meet FRATCH Experts in Austria, who have recently used User Research
Matthias K.
Last position:
Requirements Engineer & Business Analyst at Media Company
Analysis of existing work, information and decision-making processes.
Identification and prioritization of suitable use cases for AI agents.
Elicitation of functional and non-functional requirements.
Design of collaboration between users and AI agents, including control and escalation mechanisms.
Support for the implementation of the AI agents and adapted keyboard hardware.
Business target vision for the AI-first transformation.
Structured and prioritized requirements for implementation.
Defined roles, interactions and control points between people and AI agents.
Preparation for the gradual automation of productive work processes.
Techstack: AI agents, LLMs, agent orchestration, RAG, APIs, automation, hardware
Emanuel J.
Last position:
UX Architect (external, embedded) at Erste Digital
Embedded in an agile cross-functional team, I helped shape how complex banking interfaces look, feel and scale, working with a component-based design system and collaborating daily with engineers and product owners to make sure every design decision was both user-centred and buildable.
Banking, Enterprise Software, Figma, Design Systems, Agile/Scrum
Thomas G.
Last position:
Senior UX Designer, Consultant & Team Lead at UXfocus e.U.
Strategic & UX work at UXfocus
- UX consultant and teamlead with strong experience in UX management, UX strategy, UX methods and processes
- Moderation of customer and user workshops and team mentoring
- Led qualitative and quantitative user research activities and UX design activities
- Developed user and customer journeys, user flows, wireframes up to the development of click prototypes for clients such as Indeed and Varian – Siemens Healthineers, Tecan and Energie AG
- Worked on digital products like responsive and mobile applications and complex industrial products like console applications and dashboards
- Developed design systems and design libraries using Figma, Design Tokens, Storybook, etc.
- Facilitated workshops and usability evaluations (user testing and expert evaluation) providing deep insights for advancing product development
- Experience with UX tools (Figma, Sketch, Invision), Design Systems, Requirements Engineering (Confluence, Jira, IBM Doors, etc)
Alexander L.
Last position:
Guest lecturer in Artificial Intelligence (Master’s Level) at FH des BFI Wien
- Teaching & presenting
- Communication
- Effectively communicate complex technical topics to non-technical audiences through lectures
- Guided non-technical students from zero knowledge to confidently understanding and applying algorithms to achieve business outcomes
Volkmar T.
Last position:
Consultant | Business Analyst – Requirements Engineer – Agile Coach - Designer at ÖBB BCC
- Redesign of system error messages for Jira & Confluence
- Evaluation and implementation of new system extensions
- Analysis and design of new business processes with UX expertise
- Support for the implementation of SAFe
Jack H.
Last position:
Freelance Product Designer at Evidation
- Reimagined Evidation 2.0, a health data platform that rewards users for sharing data, facilitating scientific research and providing insights for studies.
Alexander S.
Last position:
Founder & Creative Director at OFFF Vienna Design Festival
- Led the festival’s creative direction, managing event planning, branding, and content in Vienna
Discover over 15,000 top freelancers
Statistics of experts using User Research
Aggregated from the professional profiles of matched freelancers.
Experience
18 years
Position duration
3.3 years
Positions per freelancer
11
Top business areas
Product Development, Information Technology, Research and Development
Top industries
Information Technology, Media and Entertainment, Retail
Certification focus areas
Product Development, Project Management, Information Technology
Bachelor's degree or higher
100%
Master's degree or higher
83%
Doctorate
17%
Certifications per freelancer
2
Most common languages
German, English, Spanish
Speak two or more languages
100%
Based on our profile pool as of 14 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Austria are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Austria using User Research
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 14 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
User Research experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (86%)
- Media and Entertainment (57%)
- Retail (57%)
- Telecommunication (57%)
- Education (43%)
- Banking and Finance (43%)
- Manufacturing (43%)
- Professional Services (43%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What User Research covers
User Research is the structured study of people’s goals, behaviours, context and problems when they use a product or service. It combines qualitative methods such as interviews and observation with quantitative inputs such as surveys, analytics and behavioural data. The output is evidence that helps teams make better product, service and communication decisions.
Methods and deliverables
Professionals plan research around a clear business or product question, then select methods that fit the decision. Typical deliverables include:
- Interview guides, recruitment criteria and research plans
- Moderated or unmoderated usability testing
- Survey design, analysis and insight reports
- Personas, journey maps and opportunity areas
- Evidence-backed recommendations for product teams
Tools and adjacent skills
User Research often connects with UX research, usability testing, service design and customer experience work. Specialists may use tools such as UserTesting, Lookback, Dovetail, Qualtrics, Maze, Figma and Miro, while also working with analytics, product discovery and accessibility practices. Strong research depends on careful questioning, ethical data handling and clear synthesis rather than on a tool alone.
When companies need support
Companies bring in freelance expertise when a product decision carries uncertainty, an internal team lacks research capacity or a new audience needs to be understood quickly. Common signals include weak adoption, conflicting stakeholder opinions, repeated usability problems and unclear priorities. In Austria, specialists may also support German-language studies, multilingual research or collaboration across local and international teams.
Choosing the right specialist
The best fit depends on the research question, audience, product stage and evidence required. Look for professionals who can explain why a method is appropriate, recruit responsibly, moderate without leading participants and separate observations from assumptions. Ask to see anonymised examples of research plans, findings and decisions influenced by the work.
Working together effectively
User Research can be delivered remotely, on site or through a mixed approach. Remote interviews and usability sessions work well for many digital products, while field visits and contextual inquiry may require presence in Austria or another target market. Agree on access to participants, product prototypes, language needs, consent procedures, stakeholder sessions and the format of the final recommendations before research begins.
Frequently asked questions
What clients ask us most about User Research — answered in short.
User Research helps companies understand what people need, how they behave and where they struggle. It supports product discovery, usability improvement, service design, feature validation, onboarding and prioritisation.
User Research focuses on people’s experiences, behaviours and needs in relation to a product or service. Market research usually examines broader markets and demand, while UX design turns validated findings into interfaces, flows and interactions; the disciplines often work together.
A strong User Research specialist may also work with usability testing, service design, customer journey mapping, survey analysis, product analytics and accessibility. Interview moderation, workshop facilitation and clear stakeholder communication are equally valuable.
The right User Research experience depends on the audience, method and decision at stake. A focused usability study may need a specialist comfortable with testing and synthesis, while complex research across markets calls for experience with sampling, mixed methods and stakeholder alignment.
Yes, User Research can often be conducted remotely through video interviews, remote usability sessions and online surveys. On-site work remains useful for contextual inquiry, physical services or participants who need local support; German-language capability may matter when studying Austrian audiences.
Review whether User Research connects a clear question to a suitable method and transparent evidence. High-quality work explains participant selection, avoids leading questions, distinguishes findings from interpretation and shows how recommendations follow from observed behaviour.
User Research teams commonly use UserTesting, Lookback, Dovetail, Qualtrics, Maze, Figma and Miro. Tool choice depends on the method, participant access, privacy requirements and how the company plans to analyse and share findings.
Before starting User Research, clarify the decision the study must inform, the target participants, available prototypes or products, language requirements and expected deliverables. Also confirm recruitment responsibility, consent processes, stakeholder access and whether findings must be delivered on site in Austria or remotely.
The average hourly rate of freelancers in Austria who have used User Research in their recent projects is 103 €, which corresponds to a daily rate of about 827 € based on an 8-hour working day.
Of the freelancers in Austria who have used User Research in their recent projects, 100% hold at least a Bachelor's degree, 83% hold at least a Master's degree, and 17% hold a doctorate.
On average, freelancers in Austria who have used User Research in their recent projects have 18 years of professional experience, with a single engagement typically lasting around 3.3 years.
The most common languages among freelancers in Austria who have used User Research in their recent projects are German (100%), English (100%), and Spanish (29%).
The most common industries among freelancers in Austria who have used User Research in their recent projects are Information Technology (86%), Media and Entertainment (57%), and Retail (57%).
The most common business areas among freelancers in Austria who have used User Research in their recent projects are Product Development (100%), Information Technology (86%), and Research and Development (71%).
Main locations of FRATCH Experts, who have recently used User Research
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Vienna Graz 
Vienna Request a free demo
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Philipp Thomaschewski
FRATCH CEO
