Patrick Antony - Product Owner
Experience
Project Manager (P1)
Tech Mahindra GmbH
- Led end-to-end delivery of WHOacademy.org, defining product vision, success metrics, and execution strategy for a global learning platform built on Open edX and hosted on Azure.
- Drove program execution across cross-functional teams (UX, frontend, backend, mobile, DevOps, content), coordinating delivery of web (JavaScript) and iOS/Android applications through structured CI/CD pipelines, ensuring predictable, high-quality releases.
- Managed senior stakeholders across multiple WHO entities and external partners, aligning priorities, roadmap, and KPIs to measurable outcomes including platform adoption, performance, scalability, and learner engagement.
- Oversaw vendor and partner performance, ensuring compliance with SLAs, timelines, security, and quality standards.
- Led complex multi-organization migrations (IARC, PAHO, WPRO, OpenWHO), managing course, user, and data transitions with minimal disruption and clear risk governance.
- Provided post-launch Level 2 production support, collaborating with Global Service Desk teams and leveraging ServiceNow for incident, problem, and change management, ensuring platform stability and continuous improvement based on operational metrics.
UX & Product Professional
METRO.digital GmbH
- Owned the full lifecycle of enterprise CRM solutions and a global B2B Supplier Portal (SaaS), defining vision, roadmap, and backlog to deliver scalable, secure, and user-centric products aligned with business and compliance objectives.
- Acted as Product Owner / Technical Product Lead within the Supplier Engagement vertical, translating complex supplier workflows into clear requirements and scalable digital solutions serving as the primary interaction channel with suppliers.
- Led discovery initiatives across 17 countries, combining stakeholder engagement, user research, and analytics (Google Analytics, Qualtrics) to inform product strategy and drive measurable usability and adoption improvements.
- Defined user journeys and functional specifications while working closely with engineering teams to ensure API-aligned, technically feasible, and production-ready releases.
- Embedded Agile and OKR-driven execution, and led migration to a unified design system to improve consistency, scalability, and release efficiency across platforms.
Senior UX Designer
Wipro Digital
- Contributed to a proof of concept focused on building a scalable customer experience measurement suite across multiple products and services.
- Worked with Apple Inc., serving as Offshore UX Lead for enterprise, employee-facing applications built on SAP Fiori.
- Led offshore design execution and coordination, providing UI and UX support aligned with SAP Fiori guidelines, design systems, and implementation standards to ensure consistent, usable, and development-ready interfaces across internal platforms.
User Experience Designer
Sulekha.com
- Served as UX & Design Lead for Sulekha, driving strategic design decisions across both the India platform and its US counterpart for Property and Local Services businesses.
- Led cross-functional teams of designers and developers to improve end-to-end digital experiences, partnering closely with Product and Business leaders to align design strategy with growth objectives.
- Owned product discovery, market research, and requirements definition, using insights from Power BI dashboards and funnel analytics to identify friction points and drive conversion rate improvements.
- Spearheaded the revamp of the Service Provider application, embedding User-Centered Design (UCD) as a core practice and shifting the organization toward data-informed, user-focused product development.
Experience Architect
RIG Enterprise Applications P. Ltd
- Served as Experience Architect and early Product contributor at a US IT recruitment–focused startup, defining UX processes, design standards, and execution frameworks while actively supporting product management and platform strategy.
- Led early-stage product discovery, developing personas, customer journeys, and value propositions, and partnering with leadership to shape product strategy, information architecture, and end-to-end user flows.
- Translated stakeholder and business requirements into concept designs and high-fidelity, implementation-ready UX/UI, supporting a technology stack built on .NET backends, JavaScript web applications, and native iOS and Android apps.
- Collaborated closely with Front-End and Channel teams to deliver responsive web portals, native mobile applications, and microsites, ensuring design consistency, usability, and scalability across all digital touchpoints.
User Experience Designer
FundsIndia.com
- Joined the founding UX team, contributing to the definition of the company’s product, design, and experience strategy as it scaled its digital wealth management offerings.
- Served as Experience Designer and Analyst, leading user and stakeholder research, competitive benchmarking, and usability analysis, driving a strategic shift from business-centric to user-centric product design.
- Delivered end-to-end UX for multiple initiatives, including platform rebranding, redesign of the marketing website and digital campaigns, and the conception and design of Money Mitr, an online mutual fund recommendation and investment platform.
- Led UX for native Android and iOS applications, collaborating closely with engineering teams to ensure design-to-development alignment, usability, and production-ready delivery across web and mobile platforms.
User Experience Designer
Rage Communications
- Founding member of the agency’s UX practice, working with the UX Lead to support delivery across multiple geographies and establish consistent UX standards.
- Built strong BFSI domain knowledge, contributing to customer-facing digital experiences across banking, cards, loans, investments, and rewards platforms.
- Part of Citigroup Global Experience Team, delivering wireframes and UI designs for Mutual Funds, Credit Cards, Loans, Accounts, and Rewards applications.
- Collaborated with AMP Australia to define digital strategy and design a mobile application for home renovation loans.
- Conceptualized and designed QuikrHelpr (now QuikrServices), a mobile platform connecting users with service providers in the unorganized sector.
- Delivered concept wireframes and UI designs for BFSI and consumer brands including HSBC, Standard Chartered, Westpac, Bodyshop Malaysia, Wedding Vows, and Parry.
Industry Experience
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Experienced in Information Technology, Retail, Education, Banking and Finance, Real Estate, and Professional Services.
Business Area Experience
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Experienced in Product Development, Research and Development, Information Technology, Project Management, Strategy, and Business Intelligence.
Summary
I bring extensive experience in Product Ownership, leading both B2B and B2C product deliveries across small initiatives and large enterprise platforms. With a strong foundation in UX research and design, I approach product strategy and execution through a user-centric lens ensuring business objectives are achieved by deeply understanding user needs and behaviors.
I consistently place users at the center of product decisions, designing and evolving solutions with and around the business to deliver outcomes that are both valuable to customers and effective for the organization. I would welcome the opportunity to bring this mindset and experience to your team.
Please note this is a generic cover note. I'd be happy to speak one-on-one to provide a deeper understanding of my skills, experience, and how I can add value to your team.
Languages
Education
Anna University
B.Tech, Information Technology (IT) · Information Technology · Chennai, India
Certifications & licenses
Certified Scrum Product Owner (CsPo)
Scrum Alliance
Certified Professional For Usability & User Experience - Foundations (Cpux-F)
Uxqb – International Usability & User Experience Qualification Board E.V., Germany
Hfi - Certified Usability Analyst (Hfi-Cua)
Human Factors International
Statistics
Experience
Expertise
Qualifications
Profile
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