ChatGPT Experts in Stuttgart

• Managing the operational back office
• Handling quotations and invoicing
• Supporting preparatory bookkeeping
• Coordinating appointments and operational discussions
• Coordinating between management, clients and external partners
• Organizing administrative day-to-day processes

Taking on operational back-office tasks significantly reduces the workload of executive management. Administrative processes run in a more structured, reliable and efficient way, freeing up more time for clients, projects and business decisions.

Conversion & UX Optimization of a Sales Platform

• Identified the biggest issues across the entire purchase process through a comprehensive UX audit.
• Increased conversion from 0.2% to 25% by developing an end-to-end purchase process, supported by a new information architecture and clearer messaging.
• Accelerated implementation with screen annotations that prevent misunderstandings between design and development.
• Reduced the purchase process drop-off rate from 85% to 15%.

Tools: Figma, MS-Clarity, interaction principles, heuristics

• Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
• Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
• Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
• Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
• Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
• Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
• Methods used: Agile methods, SCRUM, SAFe
• Tools used: Optimizely, Jira, Confluence
• Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.

• Go-to-market and campaigns for SAP-related software solutions from positioning to execution.
• Buyer’s guides and sales tools,
• DACH and UK including tracking and attribution,
• Selection and management of the performance agency,
• Content concept for the DSAG Annual Congress trade fair booth,
• quality assurance of SAP-related content.
• Evaluation of two marketing platforms as a decision basis for management, implementation in HubSpot.

• Lead and coordinate complex cross-functional projects within LiDAR and software development environments.
• Develop and maintain critical project schedules, monitor work packages, track project baselines, and manage milestone progression via Gantt plans.
• Drive robust project controls by preparing detailed project forecasts, cost analyses, workload planning, and resource tracking.
• Monitor and report core KPIs related to cost, timing, quality, and delivery performance to ensure alignment with organizational goals.
• Design and present executive dashboards, management reports, and steering committee presentations for senior leadership.
• Facilitate seamless communication and alignment between R&D, Quality, Purchasing, Manufacturing, Finance, and international stakeholders.
• Proactively identify risks, maintain comprehensive risk registers, and contribute to mitigation planning and escalation processes.
• Coordinate engineering change requests, assessing their operational impact on project scope, timing, resources, and budgets.
• Drive efficiency through AI-powered process improvements using LEA Suite, structured prompting, workflow automation, and automated meeting documentation.

Recruiting Restructuring

• Consolidated and restructured recruiting; managed recruiters in Romania and Portugal

• Delivering congresses as event lead
• Curating content & speakers for conference programs
• Managing congress teams
• Communicating with all stakeholders during the planning phase and on site
• Emergency and crisis management
• Advising clients on event design
• Project planning, management, and completion
• References: FKFS-Symposium, DTT-Symposion, ETUG-Anwendertagung, RETAIL NXT

• Implementation of a GDPR-compliant knowledge management system "Ylvi" using Microsoft Azure Cloud Services (EU operation)
• Deployment of RAG technology (Retrieval Augmented Generation) and ChatGPT model for a digital coaching service
• Provision of company information: training documents, training videos, intranet content, technical concepts, best-practice processes, change management materials
• Used as an expert system in user support, with key users and end users
• Knowledge transfer on LLMs and RAG
• Research and development of RAG model structure and language model configuration
• Solution architecture, document analysis, test concept for language models, knowledge transfer workshops, content analysis, test concept, system prompt development
• Development control, stakeholder management, change management, implementation, deployment