ChatGPT Experts in Germany

Planning, execution & moderation of crisis communication and reputation management

AQIM is a non-profit organization based in Austria. An association of interim managers from Germany and Austria. Founded in December 2024. Multi-part training with workshops and consulting for preventive crisis communication, in cooperation with the founding members and those responsible for communication. To assess crisis potential for the market entry strategy and ahead of a digital campaign.

The project in a nutshell:

Consulting and training for the purpose of:

• Analysis of crisis potential as a new market entrant and its internet-based communication activities
• Planning and developing crisis communication with targeted measures
• Developing a crisis plan to minimize reputation risks in an emergency
• Conducting training and information sessions

Success:

• What started as a one-time consulting event for preparing an information campaign became a multi-part workshop on preventive crisis communication. This not only gave the organization expertise and confidence in the event of acute challenges, but also gave the participating interim managers new skills for their day-to-day work on assignments
• The workshop enabled those responsible to launch the information campaign that was being prepared at the time and planned for six months, as scheduled at the end of January 2026 on social media
• Careful scheduling and defining how to handle critical voices in terms of terminology and tone, as well as compliance rules, ensured a smooth start and run of a 3-month information campaign

Project goal: Carrying out system tests and validating industrial communication and control systems, including requirements definition and verification.

Responsibilities:

• Test planning, test execution
• Test strategy, test cases, and test specifications
• Requirements analysis
• Ensuring traceability between requirements, test cases, and defects
• Carrying out regression and integration tests
• Defect analysis
• Simulation and validation
• NetSniffer Wireshark
• Supporting test automation (Python, CI/CD)
• Reporting
• Stakeholder coordination and agile collaboration (Scrum / SAFe / Kanban)
• V-Model
• CI/CD automation with Python, Groovy, and frameworks (Selenium, PyTest)

Technologies:: CAN, Modbus, Ethernet, PLC, PROFINET, Codebeamer ALM, Scrum, SAFe, MS Teams, Git, CI/CD with GitLab CI and TeamCity, Windows Batch, FAS, Wireshark, Python, Enterprise Architect (EA), AI tools (e.g. ChatGPT, Microsoft Copilot), VS Code, Tia Portal, SCL, Python (Selenium, PyTest)

• PROBLEM: GTM effort is guesswork across fragmented identities and channels, with no closed feedback loop.
• BUILT: Cost-pyramid engine (L0–L3): identity resolution across ~25k entities, explainable intent scoring, and a closed decision loop (propose → execute → evaluate → learn) with calibration.
• IMPACT: Shipped v1.3.1 with a live demo; 99% of operations resolve at the free L0 tier (CI-enforced); $0 to run without any API key.

• Leading UX for a Property Management System, an all-in-one solution for vacation rental agencies and tourism regions, covering marketing and rental of holiday apartments and houses
• UX audits, conception, and implementation of UX strategy with a focus on regulatory, security, and user-centered requirements
• Advising C-level stakeholders on UX strategy and design best practices
• Planning and conducting research with agencies and property owners
• Design system strategy and definition of UX architecture

Driving AI model quality at scale — evaluating prompt-response accuracy, flagging edge cases, and maintaining SLA-compliant workflows across distributed global teams.

• Analyse AI prompts and side-by-side model outputs to assess response quality, factual accuracy, relevance, consistency, and compliance with project evaluation guidelines.
• Perform fact-checking, data validation, troubleshooting, issue identification, and edge-case review to improve quality standards across AI training support workflows.
• Use Google Sheets, Google Docs, and browser-based tools to document findings, maintain evaluation logs, track issue patterns, and support workflow optimisation in a remote environment.
• Create clear written justifications, review summaries, and KPI-oriented reporting focused on accuracy, turnaround time, documentation completeness, defect identification rate, and SLA adherence.

• Training the AI models, evaluating images and texts for UI/UX, turning the provided data into insights via OpenAI Feather as part of the machine learning workflow

Technologies: OpenAI Feather

• Designed role-based delivery assignment workflows, switchable between own fleet and partner carriers, with traceable status chains from „pending“ to „in delivery.“
• Designed AI-assisted route optimization, where dispatchers review drive-time-optimized route suggestions as drafts and apply them in one click.
• Designed a central planning interface for delivery and route management, bringing table view, map view, and route composition into a single workflow.
• Built interactive prototypes to align new product features early with stakeholders and engineering.

Key methods: AI-assisted Product Design, Workflow Design, Role-Based Workflows, Dashboard Design, Interaction Design, Prototyping, Logistics/Operations UX, Stakeholder Collaboration

• Concept & IT implementation of inbound B2C campaigns, BPM process documentation
• Cross-departmental implementation of multiple whitepapers / guides
• Setup of the customer journey with MS Dyn365 / CRM: forms, landing pages, campaigns
• Project controlling, process documentation, testing and training / coaching, analytics reports
• Hands-on implementation & on-time launch of all campaigns for digital new customer acquisition

• Planning, optimization, and analysis of SEA and Meta campaigns
• Planning and execution of automations and mailings
• Optimization of landing pages (funnel, structure, copy, image)
• Creation of creatives, media plans, and reports
• Planning and support for the move to server-side tracking

Testing and verification of high-voltage systems

• Performed integration and system tests for control units in PHEV/EV vehicles using ECU-TEST (TraceTronic), Vector CANoe, CANalyzer, ETAS INCA, Tornado, E-Sys, and EDIABAS.
• Analyzed the interaction of high-voltage control units (including CCU, BMU, inverter, IPB, and IPF) and carried out software updates and flash processes to verify new software versions.
• Worked closely with software, system, and integration teams in an agile development environment to analyze issues and verify new software versions.

• Available for interim assignments as Interim HR Director, Interim Head of HR, Interim CHRO, as well as HR transformation and project assignments; nationwide and pan-European, open to all industries.
• Focus: HR Strategy, organizational development, post-merger integration from Day 1, HR digitalization, performance management, building and scaling HR organizations.

• Strategic consulting for the Head of Brand on brand strategy and change processes
• Analysis of existing processes, resources, and interfaces within the team as well as with internal and external stakeholders
• Development and implementation of recommendations for action to improve processes and increase efficiency
• Project management and change management for the successful implementation of measures
• Management and selection of external service providers to ensure smooth execution
• Optimization of internal processes and interfaces through in-depth analysis and recommendations for action
• Effective acceleration of decision-making and management processes in brand management
• Successful management of external service providers and agencies for more efficient workflows and higher quality

Project: Concept and implementation of an AI product for four business use cases

Project management of an AI project at a leading provider of large-scale catering and food services, where a production-ready AI product for four use cases was implemented together with an external development partner: automated briefings from CRM and document data, voice-based capture and structuring of reports, detection and merging of duplicates in master data, and data-based market analysis. A central focus was a privacy-compliant architecture that passed the internal IT security review and enabled productive use.

• Translating business requirements into clearly defined AI use cases with a clear product scope and clear value proposition
• Selecting and evaluating models and architecture options for text extraction, speech-to-text and context enrichment from business systems, including LLM integration, function calling and retrieval
• Designing and enforcing an architecture with European hosting, data minimization and masking of personal data as a prerequisite for approval
• Managing the interfaces between business, IT, IT security and the external development partner under restrictive data access conditions
• Coordinating with CIO and executive management on data access, risk assessment and approval decisions
• Preparing the transition into productive use

• Capture and analyze stakeholder needs to define clear requirements and make sure the new website meets user expectations.
• Took on the role of Product Owner to lead the development team, set priorities, and monitor implementation progress.
• Coordinated the implementation of Optimizely as the new CMS, including adapting and integrating all required features to ensure a smooth user flow.
• Ensured the successful integration of features within the Condor lifecycle, such as flight booking, check-in, and other relevant services, to create a complete user experience.
• Actively communicated with stakeholders to gather feedback and make adjustments during the development process, continuously improving the user experience.
• Planned and carried out tests to ensure the quality of the implemented features and that all requirements were met.
• Methods used: Agile methods, SCRUM, SAFe
• Tools used: Optimizely, Jira, Confluence
• Result: Significant improvement in user experience, optimized booking and check-in processes, and a stronger digital presence for Condor in the market.