ChatGPT Experts in Switzerland

via AgonPro AG

• Review and optimization of training materials, guides and documentation in the SAFe environment
• Structured and user-oriented preparation of complex content
• Critical analysis of existing solutions and development of specific improvement proposals
• Contributing to AI topics in the context of training and the introduction of artificial intelligence

Founded and scaled Merkle's CDP community, and built the foundation of a Centre of Excellence

• Cultivated strong connections with C-levels of the company, securing their support and ensuring the community's efforts align with organizational goals (and vice versa when needed)
• Nurtured vendor relationships ensuring top support to the teams and recognition for opportunities
• Drove community growth (+100 members), cross-country collaboration, enablement, best practices, and knowledge sharing across 7+ countries, positioning Merkle as leader in CDP implementations.

• Built an AI operating model in which specialized agents work with clear roles, precise briefings, review standards and governance boundaries; decision-making responsibility remains with humans.
• AI Transformation Lab as a real-world validation environment for agentic workflows, local/cloud AI models, automation and human-in-the-loop governance (details above).
• Applied transformation principles to AI: ownership, risk control, stakeholder alignment, quality review, traceability, delivery discipline; DEV/TEST/PROD mindset.

• Strategic and operational SEO/AI Search consulting and content consulting
• Planning, implementation, and evaluation of SEO-GEO measures (B2C and B2B)
• Managing and developing clients, project management
• Cross-team account management (SEO/GEO, SEA, Social Media, UGC, PR, UX/UI)

• Established an independent consulting practice offering transformation, strategy, AI enablement and operational design to organisations across Switzerland and internationally
• Delivering pro-bono and paid engagements with NGOs, foundations, trusts and SMEs across Switzerland
• Service offering spans governance design, digital transformation, AI tools training and data visualisation
• Building a Swiss-based team with a vision to employ internationally experienced consultants

• Greenfield project M-Zollmanager: Development of an internal platform to support users in booking requirement areas on line items in assessment notices.
• Greenfield project M-Deliveryplan: Development of an internal platform for planning and tracking deliveries in the international transport sector.
• Created functions to predict the estimated arrival time of container ships and goods from the port of loading to the port of destination, considering potential events.
• Developed the TrackAndTrace add-on for M-Deliveryplan to track and plan goods and containers.
• Built a generic AI chatbot for Migros app infrastructure, including ChatGPT integration and creating AI workflows with N8N.
• Developed AI assistants to automate repetitive tasks, such as creating release notes or processing Jira tasks based on N8N workflows.
• Further development and maintenance of the M-LFS, M-Vehicleaccess and M-Worklog apps.
• Used C#, Angular 18, DevOps practices, N8N, Kubernetes, Docker, Jira, Confluence and Azure.
• Ongoing project with continuous development of platforms and workflows.

• Implementations of a code refactoring framework able to refactor thousands of repositories leveraging Generative AI
• Use Python (Django, Flask, FastAPI), Java and Typescript in Azure Cloud (Data Lake, VMs, AI) and GitLab infrastructure
• Mentoring and pair programming
• Obtained Azure AI-900 and AI-102 certifications

• Worked in mixed teams with several clients
• Performed requirement engineering, proposal and time estimation
• Developed ACLs, business rules, flows, workflows, catalog items, various scripts, UI actions, policies, scoped applications
• Customized mobile apps: Now Agent and Now Mobile
• Implemented integrations using the Integration Hub
• Coordinated continuously with clients during development
• Performed testing and helped clients with testing
• Deployed to production and applied main version upgrades and patches
• Managed CMDB, domain separation and asset management
• Integrated between instances at different clients
• Developed GlideScript: business rules, scripted REST endpoints, extension points, fix scripts, background scripts

• Architected and implemented a structured three-layer enterprise data warehouse model in Azure, establishing a robust and scalable data environment.
• Migrated legacy stored procedures to streamlined Azure Data Factory (ADF) pipelines, enhancing data processing efficiency.
• Introduced comprehensive Git-based source control, ensuring rigorous version management and collaborative development practices.
• Established automated data quality frameworks with proactive monitoring and alerting, significantly improving data integrity and reliability.
• Spearheaded the design of an enterprise data model, enabling a self-service BI environment that empowered business teams with advanced analytics capabilities.
• Developed and delivered insightful dashboards and reports in Power BI, transforming raw data into actionable business insights.
• Technologies: Azure Data Factory (ADF), Azure, MS-SQL, DataVault 2.0, Git, Power BI, data quality automation, Agile/Scrum, data modeling, self-service BI, stakeholder management.

• Data integrity training (basic and advanced training content)

• Root cause analysis and CAPA courses for 40+ employees

• Risk-Management system design for quality oversight

• SOP writing excellence, including use of AI tools (prompting)

• Implementation of an audit remediation program as person in the plant (PIP)

• Director of a quality assurance department (6 direct reports), budgeting

• Development of use cases for ChatGPT in GxP context (6 months, part-time)

• Reengineering of processes for a MA holder of generic products, valued operational improvements (Germany, Spain)

• eQMS and document management system: delivery of the business case and investment recommendation

• Analytical method validation, process and computer system validations, batch record review, PQR reviews

• Articles in international journals and LinkedIn on modular QMS-design, risk-management in the supply chain, knowledge management, use of AI for compliance improvements

• Recruited for hard-to-fill roles at Implenia with 9000 employees at its Opfikon headquarters. Managed all stakeholders (hiring managers, candidates, coordinators, agencies, talent sourcing, contract drafting, onboarding)
• Optimized the TA process by conducting talent sourcing kick-offs with hiring managers for hard-to-fill positions in corporate functions (IT, Legal, MarCom, Finance, etc.)

• Support of strategic clients 7-8 digit revenue (FMCG, textile & household goods) for marketplaces such as Amazon, ebay, Otto Markets, Conrad, Kaufland
• Strategic consulting, expansion workshops & campaign management
• Management of interfaces & listing feed tools: Channable, Perpetua, Magnalister, Marketplace Connect, Mirakl

Application ownership and further development of test user management (TUM)

Areas of responsibility: Application ownership (Application Ownership / ITSO), application management, incident management, deployment / release management, requirements management, prioritization, further development, automation, and interface management

Technologies: SQL Server, Python, GitLab, UC4, Lieberman, Linux

Responsible for the operation and continuous development of a central application for managing more than 5.000 technical test users and their data.

Gathered and assessed business requirements, independently prioritized further development, and planned and coordinated implementation using agile methods and PI Planning, in close collaboration with the relevant business units and IT teams.

Expanded the central SQL Server database with additional information about test and real users, and integrated further applications through defined interfaces. The modular application used Python-based processing components, with execution and workflows controlled through UC4. This enabled data from different source systems to be automatically transferred, processed, and made available, as well as new test users to be created automatically.

Ensured reliable application operations and continuously optimized and automated existing processes.

Application ownership, modernization, and migration of incident management (TRANT)

Areas of responsibility: Application ownership (Application Ownership / ITSO), application management, incident management, deployment / release management, requirements management, software modernization, migration, interface integration, and quality assurance

Technologies: UC4, Jira, SQL Server, Oracle, Java, Python, Lieberman, Linux, Jai

Responsible for the operation and development of an application that automatically records, processes, and forwards technical incidents in various test environments.

Automated the creation of Jira incident tickets when UC4 workflows were blocked, including routing them to the relevant application managers.

Modernized the application by migrating from Java to Python, moving the database from Microsoft SQL Server to Oracle, and replacing the Jenkins scheduler with UC4.

Integrated the Jira API and used the bank's internal AI solution Jai to support code migration and subsequent validation. Independently and critically reviewed AI-generated results for business and technical accuracy.

Shift lead for operations control in test environments

Areas of responsibility: Monitoring various test systems

Technologies: UC4, TSO, HOST, Azure-Cloud

Responsible for monitoring and controlling automated processing workflows in various test environments, including systems running in the Azure-Cloud.

Monitored UC4 and HOST workflows and analyzed and handled incidents. When processing workflows were blocked, Jira tickets were automatically created through TRANT and assigned to the relevant application owners. In coordination with them, affected jobs were restarted or stopped as needed. HOST processes were also monitored and controlled through OPC.

A multi-shift operation was introduced to ensure stable and as continuous as possible testing.

Test data anonymization manager

Areas of responsibility: Planning/anonymizing/publishing production data for test systems

Technologies: UC4, Informatica (PowerCenter and IDMC)

To ensure test environments could run with real data, production databases were cloned regularly. Production data had to be untraceable in test environments. For this reason, the cloned databases were first anonymized with Informatica PowerCenter and later with Informatica IDMC. Critical tables and columns in the various databases (Oracle, SQL-Server, MongoDB) had to be identified and analyzed at the data level. Rules for handling critical data were agreed with the application owners.