Artificial Intelligence Experts in Switzerland

Consultant for Digitalisation, Process Optimisation and System Integration, working in direct coordination with the Managing Director.

Responsible for the operational steering of a digital transformation initiative focused on process analysis, system integration, automation and structured service processes. Translation of business requirements into practical solutions based on SmartBrix/Odoo and connected communication and third-party systems.

Key areas:

• Structuring and optimisation of property management and customer service processes
• Product Ownership and Business Analysis
• System integration across SmartBrix/Odoo, Microsoft 365, VoIP and WhatsApp Business
• Coordination of external software and technology providers
• Development of testing, approval and quality assurance processes
• Use of AI for process and knowledge support
• Documentation, governance and risk management
• Transparent reporting of project progress, risks and decision requirements to management

• Design and delivery of the university module “Software Management” in the Bachelor’s degree program in Artificial Intelligence in Software Engineering
• Teaching software project management, project organization, stakeholder management, risk and quality management, and agile and hybrid project management
• Coverage of release planning, cut-over, go-live, handover to operations, and the operational impact of technical decisions
• Combining methodological foundations with experience from software development, customer projects, delivery, release management, testing, and IT operations
• Use of AI in software and project management

Methods and tools: Software project management, HERMES, PRINCE2, Scrum, Kanban, hybrid approaches, requirements engineering, risk and quality management, release management, test management, Moodle

• Established the Enterprise Architecture function from the ground up for Sulzer Group (~13,500 employees, CHF 3.6B revenue)
• Defined the Technical Governance framework, Target Operating Model, and IT PMO foundation now governing architecture decisions and portfolio demand across all divisions.
• Deployed SAP LeanIX as the authoritative application portfolio system of record - catalogued 500 applications group-wide (140 for Chemtech), onboarded business and IT stakeholders, and initiated integration with ServiceNow to embed architecture data into operational workflows.
• Led the divisional & group wide Application Rationalization initiative
• Decommissioned 15% of the 140 applications Chemtech portfolio, delivering CHF 627k in run-rate savings over two years and materially reducing licensing and support exposure.
• Defined and executed the divisional AI Roadmap in partnership with Sales, Legal, and R&D leadership
• Delivered 4 AI solutions into production (including Sales process harmonization and LLM-based IP conflict detection) from a portfolio of 7 prioritized initiatives.
• Built and owned the 3-year IT Strategic Roadmap for Chemtech
• Aligned cloud and technology architecture with divisional business priorities and a CHF 1.5M annual investment envelope.
• Delivered CHF 500k in cost avoidance by challenging and discontinuing funded but low-value initiatives, demonstrated governance discipline and executive influence, with zero implementation spend.

External marketing management for SMEs in Switzerland. I bring strategy and execution together so that marketing doesn't end up in a drawer.

Three areas across the customer journey:

• Marketing strategy
• Visibility and customer acquisition
• Customer retention and growth

Focus on the B2B and tech sectors. I've always worked in IT, just from a different perspective each time: as a project manager at an elevator manufacturer, as a Product Owner in the automotive industry, and as a marketer in the data center market. More than ten years, three industries, one constant: translating complex technology so it resonates with the audience.

Think in a structured way. Get things done pragmatically.

• Developed Power BI semantic models, DAX and RLS, improving reporting performance and security.
• Designed Fabric Lakehouse with Medallion Architecture (Bronze/Silver/Gold), accelerating data processing and improving maintainability and scalability.
• Built Fabric Data Factory pipelines and PySpark transformations, reducing processing time by 40%.
• Delivered automated Power BI KPI dashboards, accelerating reporting and decision-making.
• Supported SAP BO 4.3 → 2025 migration across 2,000+ Webl reports and 34 universes, reducing testing effort by 35% and improving migration quality and reliability.
• Optimized UNX universes, reducing query execution time by 40%.
• Optimized SAP BO reporting solutions, improving reliability and reducing manual effort.

Environment: Power BI, Microsoft Fabric (Lakehouse, Warehouse, Pipelines, PySpark), Tabular Editor, DAX Studio, SAP BI (BO 4.3/2025, Webl, UNX Universes), 360Suite, InfoBurst, GitHub, JIRA.

• Stepped into a senior interim mandate with hands-on accountability for a complex business model transformation, taking ownership of execution, operating decisions, and delivery within a highly regulated and complex regional environment.
• Led market access, launch, and go-to-market transformation work, aligning commercial, operational, and governance structures to support entry into new markets under time and regulatory pressure.
• Supported post-merger integration as well as divestiture shaping assignments, working hands-on with executive teams to align operating realities, decision rights, and accountability with transaction intent.
• Took interim ownership of critical transformation and integration programs, resetting priorities, sequencing, and leadership expectations where delivery risk or organizational friction had emerged.
• Acted as a trusted interim partner to CEOs and senior leaders during periods of structural change, providing clear judgement, hands-on leadership, and execution discipline.

via AgonPro AG

• Review and optimization of training materials, guides and documentation in the SAFe environment
• Structured and user-oriented preparation of complex content
• Critical analysis of existing solutions and development of specific improvement proposals
• Contributing to AI topics in the context of training and the introduction of artificial intelligence

• UX research, UX concept development, and UX design for an AI dialogue system with information on events, locations, public transport timetables, and special trips. Observations, remote user tests, session recordings, analytics evaluations, RapidUserTests, prototyping, etc., using Figma/Figma Make, Claude Design, and OpenAI Codex (Design)

AI platforms

• Contributing to the training of all top 5 US large language models through multilingual ML projects, spanning RLHF, evaluations, rubrics, conversations and safety initiatives
• Working across a diverse range of training methodologies, supporting model alignment and quality improvement in multiple languages

Founded and scaled Merkle's CDP community, and built the foundation of a Centre of Excellence

• Cultivated strong connections with C-levels of the company, securing their support and ensuring the community's efforts align with organizational goals (and vice versa when needed)
• Nurtured vendor relationships ensuring top support to the teams and recognition for opportunities
• Drove community growth (+100 members), cross-country collaboration, enablement, best practices, and knowledge sharing across 7+ countries, positioning Merkle as leader in CDP implementations.

Retail AI Transformation:

• -------------------------- Led the transition of bespoke AI conversational models into a scalable, luxury-tier chatbot platform for Florentia Village (China), reducing operational costs to 20% while providing a multi-tenant solution for retail stakeholders, increasing revenue through AI-driven sales recommendations.

Consumer Tech Innovation:

• ----------------------------- Developed an AI real-time automation engine for Philips live-streaming, enabling automated Q&A and sentiment analysis to enhance high-pressure sales performance

Pharma Digital Strategy:

• -------------------------- Engagement lead, consultant and orchestration of Omnichannel transformation for Grünenthal across 14 countries, leading SteerCo meetings, managing financials + RAIDs + QRBs across 192 projects, liaising between C-Level (EU/US), Global Omnichannel head, Global Customer Excellence, Global Marketing Heads and Outsourcing hub (India), driving revenue to 160%.

Governance & RAID:

• ---------------------- Implemented rigorous project governance, plans, and RAID logs for high-pressure digital transformations, ensuring SteerCo visibility and cross-functional alignment across various engagements.

Product Manager (Conversational Analytics Platform):

• ---------------------------------------------------------- Led the end-to-end development of a state-of-the-art NLP-based analytics platform. Defined the product roadmap and user stories, and managed the engineering team from MVP to launch.

US-to-EU market entry:

• ------------------------- Directed the digital infrastructure for a major US-to-EU market entry, aligning global dev teams with European regulatory standards.

• Since August 2025 I'm working on the Conversational AI team. We are developing an internal platform for the future of Conversational Ecommerce, powering other teams to use the Agents in their user experience. I'm deeply focused on the architecture of this project, with a particular focus on the monitoring and live evaluation of the agents.
• Played a pivotal role in business-critical operations, including Adyen client upgrades, multi-account configuration for app releases, domain migration support, and implementing a crucial BFCM hotfix to resolve a 10-minute update query (on the checkout workflow) that was blocking sales.
• Served as a key member of the On-Call rotation for over a year, leading >15 incidents, contributing to system stability, and enhancing distributed tracing via New Relic integration, deepening system-wide understanding and operational excellence.
• Conceived and delivered an MVP for a "Low Stock in Key Variants" (LSKV) index within two weeks as part of the Conversion Rate Taskforce, using statistical analysis of size curves to identify OOS products; this initiative led to a (0.9%) CVR improvement post-handover.
• Led major performance and stability initiatives, including a Ruby upgrade (YJIT, Jmalloc) that slashed average response times from 220ms to <100ms, and initiated an "Order Table Cleanup" project to manage 10M+ order records, ensuring SOX compliance and database health.
• Architected and delivered a scalable CloudFlare Worker solution for critical Apple Pay domain validation, mitigating operational risks and establishing a best-practice, automated workflow that was subsequently leveraged by multiple teams, demonstrating cross-functional impact
• Drove substantial evolution of the core e-commerce backend through consistent, high-impact contributions (130+ merged PRs), spanning critical feature delivery, complex system optimizations, and enhancing platform stability."

• Built an AI operating model in which specialized agents work with clear roles, precise briefings, review standards and governance boundaries; decision-making responsibility remains with humans.
• AI Transformation Lab as a real-world validation environment for agentic workflows, local/cloud AI models, automation and human-in-the-loop governance (details above).
• Applied transformation principles to AI: ownership, risk control, stakeholder alignment, quality review, traceability, delivery discipline; DEV/TEST/PROD mindset.

Led implementation of an Azure cloud-based, event-driven enterprise integration platform connecting Salesforce, Momentus(event) and ERP applications. Reduced overall costs by 60%, lowered operational errors to under 1%, and delivered on time.

• Led the full project lifecycle from initiation to delivery using agile and hybrid methods - platform vision, feasibility, technical blueprint, architecture, implementation, integration, testing, rollout and business adoption.
• Built the engineering team from the ground up, leading teams across Switzerland, Bulgaria and India using Scrum and Kanban; established Jira, Confluence, Asana and SharePoint for delivery and reporting.
• Established and managed frequent steering meetings, reporting that gave stakeholders transparency and drove key decision-making.