Caroline Z.-Project Partner | Human-Centred AI · Transformation · Communication · Learning
Check rate
Experience
Support & Consulting in the Digital Transformation Environment
Schweizerische Mobiliar
via AgonPro AG
- Review and optimization of training materials, guides and documentation in the SAFe environment
- Structured and user-oriented preparation of complex content
- Critical analysis of existing solutions and development of specific improvement proposals
- Contributing to AI topics in the context of training and the introduction of artificial intelligence
Lead Communication, Community Management & Knowledge Retention · Co-Lead Knowledge Management
SBB AG – Bahn Know-how
- Co-Lead in developing new approaches to preserving and sharing experience and expert knowledge (Tacit Knowledge)
- Central interface between subject-matter experts, knowledge communities, learners, program organization, Learning and tool development
- Development of interview and data collection approaches to identify, make explicit and structure tacit experience-based knowledge
- Translation of complex professional knowledge into understandable, learning-oriented and digitally usable knowledge formats
- Design and quality assurance of storytelling structures, Learning Journeys and training products
- Identification of discrepancies between technical tool logic and human learning, thinking and knowledge logic
- Translation of professional and instructional requirements into requirements for digital solutions and work processes
- Strategic program communication as well as establishment and management of knowledge communities
Head of Project Office / Migration Office
SBB Informatik – Programm NEXT
temporary project assignment via AgonPro AG
- Management of the Migration Office and leadership of three teams with a total of nine employees
- Planning, management and coordination of complex rollout and migration processes at various SBB locations
- Interface management between IT, project organization, specialist departments and end users
- Planning and implementation of end-user communication for the introduction of new ICT work tools for more than 30'000 employees
- Supporting technological change with a focus on User Adoption and smooth implementation
Organizational, Change & Communication Manager Expert
Eidgenössische Bundesverwaltung – Informatiksteuerungsorgan des Bundes (ISB)
via RMIT Professional Resources AG
- Advising program and project management as well as administrative units at executive management level on change, conflict and communication issues
- Supporting change processes during the introduction of new digital forms of work and communication
- Situation, needs and stakeholder analyses with managers, subject-matter experts and affected people
- Development of needs-based change, communication and training measures
- Design and delivery of workshop modules for managers and teams
- Train-the-Trainer formats, presentations, reporting and program controlling
- Representing the team leader for change management in committees and project management meetings
Project Communication & Digital Adoption
SBB AG
- Communication and support for company-wide IT implementations.
- Development of information, communication and training concepts.
- Coordination between project organization, specialist departments and end users.
- Supporting user acceptance and change management in the digital work environment.
Owner
Senso d'Or
Strategic communication, brand and experience concepts
- Strategic consulting in positioning, communication and customer experience.
- Development of multisensory brand, spatial and experience concepts.
- Independent management of complex customer projects from idea to implementation.
Project Communication & Digital Adoption
SBB AG
- Communication and support for company-wide IT implementations.
- Development of information, communication and training concepts.
- Coordination between the project organisation, specialist departments and end users.
- Support for user acceptance and change support in the digital work environment.
Member of the Marketing Management Board
Seminarhotel LUEG
- Responsibility for marketing, communication and offer development.
- Strategic development of positioning, brand presence and customer experience.
Head of Advertising & Communication
Kongress + Kursaal Bern AG / Hotel Allegro
- Responsibility for corporate communication, marketing and media relations.
- Development of target-group-oriented communication measures as well as project and event communication.
SAP (Schweiz) AG
Newsletters · Course communication · E-marketing · Website maintenance · Training planning and administration.
Commercial Internship
MTF Computer AG
Administration, reception, accounting, invoicing, payment processing.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services, Information Technology, Tourism, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Marketing, Project Management, Information Technology, Quality Assurance, Product Development, and Strategy.
Summary
Human-Centred AI Transformation · Organizational Change · Knowledge Systems · Learning & Enablement
Technology-oriented senior expert with many years of experience at the intersection of people, organizations, knowledge and technology. Extensive experience in digital transformation and change initiatives at SBB, the Swiss Federal Administration and Mobiliar. Strong ability to quickly grasp complex relationships, connect different perspectives and identify points of friction between professional, human and technological logic at an early stage. Focus areas include Human-Centred Technology Transformation, Organizational Change, Knowledge Management and Learning & Enablement. For several years, intensive practical work with generative AI for research, knowledge structuring, concept and learning design, content development and complex problem-solving.
Skills
Ai & Human-Centred Tech
- Generative Ai
- Ai Transformation
- Prompt & Context Design
- Human-In-The-Loop
- Responsible Ai
Change & Digital Transformation
- Change & Adoption
- Organizational Readiness
- Stakeholder Management
- Culture & Behaviour Change
- Change Communication
- Facilitation
Areas Of Application
- Ai Adoption & Enablement – Identify Meaningful Applications For Generative Ai, Improve Existing Work And Communication Processes, And Support Teams In Using It In A Practical Way.
- Knowledge & Ai – Capture And Structure Expert Knowledge And Make It Usable For Digital Knowledge, Learning And Ai Applications
- Human-Centred Technology – Analyse Requirements From User, Professional And Organizational Perspectives And Translate Them Into Sustainable Solutions And Processes
- Change & Digital Adoption – Understand Readiness For Change And Cultural Dynamics, Involve Stakeholders, And Design Communication, Adoption And Enablement So That New Ways Of Working Become Sustainably Established
- Learning & Capability Building – Develop Learning Journeys, Capability And Enablement Concepts, And Embed Them In Transformation Initiatives
Ways Of Working & Methods
- Connected & Systemic Thinking
- Quickly Grasping Complex Relationships
- Interface Analysis Between People · Organization · Technology
- Knowledge Elicitation & Expert Interviews
- Stakeholder & Needs Analysis
- Organizational Readiness & Resistance Management
- Culture & Behaviour Change
- Workshop Design & Facilitation
- Learning Journeys & Learning Design
- Storytelling & Knowledge Architecture
- Cognitive Load & Knowledge Translation
- Iterative Concept & Solution Development
Ai & Technology
- Generative Ai · Intensive Practical Application
- Chatgpt · Deal.Ai · Further Generative Ai Applications
- Ai-Assisted Knowledge Work
- Prompt & Context Design
- Critical Ai Evaluation · Human-In-The-Loop
- Human-Centred Ai · Responsible Ai / Ethics
- Microsoft 365 · Sharepoint
- Digital Collaboration, Knowledge & Learning Tools
- Cms · Adobe Indesign · Photoshop · Canva
Languages
Certifications & licenses
Text, Storytelling & Visualization
Cert. Integral Coach
Coaching Institut living sense, Zürich
Media Language & Media Concepts
Marketing Planner SAWI
AI Transformation Leader (AB-731) (ongoing)
Microsoft Learn
Ethics of AI (ongoing)
University of Helsinki
Generative AI & Human-Centred Technology (ongoing)
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Caroline is based in Gränichen, Switzerland.
Caroline speaks the following languages: German (Native), English (Advanced), Dutch (Advanced), French (Intermediate), Arabic (Elementary).
Caroline has at least 16 years of experience. During this time, Caroline has worked in at least 9 different roles and for 10 different companies. The average length of individual experience is 2 years and 6 months. Note that Caroline may not have shared all experience and actually has more experience.
Based on recent experience, Caroline would be well-suited for roles such as: Support & Consulting in the Digital Transformation Environment, Lead Communication, Community Management & Knowledge Retention · Co-Lead Knowledge Management, Head of Project Office / Migration Office.
Caroline's most recent position is Support & Consulting in the Digital Transformation Environment at Schweizerische Mobiliar.
In recent years, Caroline has worked for Schweizerische Mobiliar, SBB AG – Bahn Know-how, and Senso d'Or.
Caroline is most experienced in industries like Professional Services, Information Technology, and Tourism. Caroline also has some experience in Government and Administration, Banking and Finance, and Insurance.
Caroline is most experienced in business areas like Marketing, Project Management, and Information Technology. Caroline also has some experience in Quality Assurance, Product Development, and Strategy.
Caroline has recently worked in industries like Professional Services, Banking and Finance, and Insurance.
Caroline has recently worked in business areas like Marketing, Project Management, and Quality Assurance.
Caroline has 7 certificates. Among them, these include: Text, Storytelling & Visualization, Cert. Integral Coach, and Media Language & Media Concepts.
Caroline will be available part-time from October 2026.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 6 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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