Suzana F.-Executive Interim & Strategy Profile
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Experience
Supply Chain & Go-to-Market Strategy - Interim
Clinical-Stage Biotech
For a market entry in USA and EU, commercial, regulatory and operational requirements had to be translated into a reliable structure; the data basis and processes were initially insufficient.
Supply Chain and Go-to-Market Strategy; COGS structure; distribution and Last Mile; Direct-to-Patient logic; reimbursement context; development of the data basis and cross-functional collaboration.
Created an investor-ready Supply Chain/COGS foundation and a scalable logic for market entry.
Head of Customer Service
SCHIESSER GmbH
Restructure and operationally stabilize an international service organization with around 35 employees across several locations.
Further developed the international organizational structure; reorganized roles and governance; managed processes from order entry through delivery capability and shipping; expanded B2B commerce; developed employees and filled critical roles.
Established a globally organized service organization as the central point of contact; transferred the mandate in an orderly manner to the permanent role holder.
Head of Customer Service / Business Development
bardusch GmbH & Co. KG
18 branches and 144 employees were working in different operational structures; processes, communication and management had to be harmonized.
Cross-location process harmonization; new communication structures; KPI and performance logic; stronger collaboration between Service, Sales, Procurement, Finance and IT as a supporting function; leadership and further development of the organization.
More consistent service concept, more structured collaboration and measurably improved service quality in individual areas of responsibility.
International Operations, Integration and Service Experience
adidas AG
Over around 19 years, held various roles ranging from Sales and Key Account Management to international service leadership, integrations and process responsibility.
Built international teams; managed around 4.000 retailers in the EMEA region; integrated Five Ten; led the Reebok integration; harmonized business and service processes; improved interfaces between Sales, Finance, IT and Operations.
Operational foundation for today’s consulting work: understanding change from the reality of daily business - not from a single specialist discipline.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Cosmetics, Sport, Fashion, and Biotechnology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Sales, Marketing, Logistics, Strategy, and Supply Chain Management.
Summary
“I am brought in when an organization realizes that processes, responsibilities and collaboration no longer work as the business and customers need them to.”
My professional focus is improving business and service processes - from order to delivery, across interfaces, roles, KPIs and leadership. I analyze where performance is being lost, which structures are effective and what needs to change so the organization can work faster, more clearly and more reliably again.
Customer Service was my starting point, not my limitation. The underlying logic applies across industries: Every customer goes through processes. Every organization needs clear responsibilities, effective handovers, reliable management and people who can act effectively.
Skills
- Strategy & Organizational Consulting
- Process Optimization / Process Excellence
- End-To-End Customer & Service Processes
- Operational Excellence
- Organizational Design / Operating Model
- Leadership & Team Enablement
- Restructuring / Reorganization
- International Service & Operations Structures
- Kpi & Performance Design
- Service Excellence
- Interface & Process Harmonization
- Customer Journey / Order-To-Delivery
- Business Development In A Service Context
- Supply Chain / Go-To-Market Strategy
- Start-Up / Scale-Up Development Phases
- Strategy-To-Execution
- Lean Six Sigma
- Kpi/Performance Management
- Process Analysis
- Workshop Facilitation
- Project And Change Management
- Stakeholder Management
- Structured Organizational Diagnosis
Languages
Statistics
Experience
Expertise
Profile
Frequently asked questions
Have questions? Find more information here.
Suzana is based in Heilsbronn, Germany and can operate in on-site, hybrid, and remote work models.
Suzana speaks the following languages: German (Native), Croatian (Native), Slovenian (Native), English (Advanced).
Suzana has at least 7 years of experience. During this time, Suzana has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 2 years and 9 months. Note that Suzana may not have shared all experience and actually has more experience.
Based on recent experience, Suzana would be well-suited for roles such as: Supply Chain & Go-to-Market Strategy - Interim, Head of Customer Service, Head of Customer Service / Business Development.
Suzana's most recent position is Supply Chain & Go-to-Market Strategy - Interim at Clinical-Stage Biotech.
In recent years, Suzana has worked for Clinical-Stage Biotech, SCHIESSER GmbH, and bardusch GmbH & Co. KG.
Suzana is most experienced in industries like Cosmetics, Sport, and Fashion. Suzana also has some experience in Biotechnology.
Suzana is most experienced in business areas like Customer Service, Sales, and Marketing. Suzana also has some experience in Logistics, Strategy, and Supply Chain Management.
Suzana has recently worked in industries like Fashion and Biotechnology.
Suzana has recently worked in business areas like Customer Service, Sales, and Logistics.
Suzana is immediately available full-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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