Michael Schneider - Windows Support Technician, Munich

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Forstern, Germany

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Experience

Feb 2025 - Jun 2025

5 months

Support Technician Windows Environment

Greentech

Continuation of an interim project (3 days per week)
Imaging of the computers
Switching Active Directory accounts
Delivery/setup of the computers and training of the users
Field support for issues that came up
Active Directory support for the computer accounts
Exchange administration
VPN provisioning
Backup administration
Device and license management in the database
1st and 2nd level support

Jan 2024 - Nov 2024

11 months

Rollout Technician Windows 11

SoCura / Caritas – Malteser – Archdiocese MF

Rollout and migration to Windows 11 across Bavaria
Imaging of the computers with various hardware profiles or images via Intune
Delivery/setup of the computers and training of the users in Windows 11
Installation of special software and configuration
Documentation of the work carried out
Field support for issues during the transition period
Data backup
Active Directory support for the computer accounts and the domain structure of the new computers
Deletion of the old computer accounts

Aug 2023 - Oct 2023

3 months

Support Technician Windows Environment

Greentech

Imaging of the computers
Switching Active Directory accounts
Delivery/setup of the computers and training of the users
Field support for issues that came up
Active Directory support for the computer accounts
Exchange administration
VPN provisioning
Backup administration
Device and license management in the database
1st and 2nd level support

Apr 2021 - Mar 2023

2 years

IT Support Technician Windows 10/Google Migration

ex DROM fragrances/Givaudan

Migration to Windows 10 and Google environment due to a company takeover
Imaging of the computers with the Landesk image/software distribution tool
Switching Active Directory accounts
Data maintenance in CMDB and MACARA/CAL MAC authentication
Management of Mobile-Pass SafeNet accounts
Setup of VPN tokens and user management for them
Delivery and setup of the laptops
Training of the users in Windows 10, Google environment and WebEx
Field and remote support for issues that came up
Active Directory support and administration for the computer accounts
1st and 2nd level support
AskMe device configuration
Ticket handling via ServiceNow

Jan 2021 - Feb 2021

2 months

Support Technician W10/Office 2016/Network

HSE

1st to 2nd level support for Windows 10, Office 2016 and network
Software distribution with Empirium Matrix42
Work exclusively remote as a sick leave replacement

Jun 2020 - Nov 2020

6 months

Support Technician Windows 10/Office 365 Migration

LEONINE (formerly Universum Film/Concorde Film/Tele München)

Migration to Windows 10 and Office 365 due to a new service provider
Imaging of computers with Empirium Matrix42
Switching Exchange and Active Directory accounts as well as VOIP accounts
Delivery/setup of the computers and training users on Windows 10, Office 365 and the new OneDrive cloud structure
Introduction of SwyxIT phone software
Field support for issues that came up
Active Directory support for computer accounts
DFS administration
Exchange administration
1st and 2nd level support

Feb 2019 - Apr 2020

1 year 3 months

On-site

Onsite Support 2nd-3rd Level

KraussMaffei Group

Onsite 2nd to 3rd level support for client environments Windows 7 and Windows 10 as well as Office 2016 and Citrix
Active Directory management
Exchange Server management
Ticket handling with ITTracker
Support for a partly existing Novell Tree environment with ZENworks
Endpoint VPN administration and firewall support
Software installation in the field and remotely
Handling AutoCAD specialist topics
Data recovery
Temporary 1st level UHD support
UNIFY OpenScape IP telephony and configuration

Sep 2018 - Jan 2019

5 months

Rollout Technician Windows 10 Migration

HSE24 Fernseh-Produktverkauf

Rollout and migration to Windows 10
Imaging of computers with different hardware profiles and images via the Baramundi system
Delivery/setup of the computers and training users on Windows 10
Introduction of the Office 365 cloud solution OneDrive as a replacement for server drives
Introduction of Skype for Business
Installation of special software and configuration
Documentation of rollout activities
Field support for issues during the transition period
Data backup
Ticket handling with the OTRS web solution
Active Directory support for computer accounts and the domain structure of the new computers
Deletion of the old computer accounts

Feb 2018 - Jun 2018

5 months

On-site

Onsite Support/Mobile Rollout

GlaxoSmithKline München

Onsite 1st to 2nd level support for client environments Windows 7 and Windows 10 as well as Office 2016 and SAP
iPhone configuration, rollout and training, partly Huawei Mobile
Introduction of the Windows 10 1803 Creators Update
Hardware support for iMac

Jun 2017 - Dec 2017

7 months

Support Technician Data Center

TPNetworks

Call handling in the data center environment
Data center tasks (infrastructure, switches, patching)
Equipping SAN datacenters

Nov 2016 - Apr 2017

6 months

On-site

Onsite PC Support

PlanetHome Group GmbH

Onsite 1st to 2nd level PC support, mainly Windows 10, including special software and Active Directory management
Setup, rollout, and user training for Windows Phone as well as iPhone 6s and 7
HP tablet installation and configuration, rollout, and user training
Management of mobile phone contracts, SIM cards, and mobile devices
Management of mobile devices via the providers' online portals and an Access database
Citrix terminal server support

May 2016 - Sep 2016

5 months

Field Technician Mobile Unit

Gienger & SA

Implementation of security and backup solutions
Monitoring of server connectivity and data backup
Carrying out various project tasks
Solving client network issues
Support and setup of telework stations
Documentation of the work

Mar 2016 - May 2016

3 months

Rollout Preparation Planning Siemens Printers

Siemens NP

Planning and preparation of the rollout of the company's Siemens printer fleet

Oct 2015 - Jan 2016

4 months

On-site

Onsite Support

Erzbischöfliches Ordinariat München Freising

Installation and configuration of software, hardware, and operating systems
Customer support, training, and onboarding for new releases, including presentations
1st to 2nd level support by phone and on site (field)
Client and user support, helpdesk
Client imaging
Troubleshooting and repair of all kinds of hardware, software, and peripherals

Jul 2015 - Nov 2015

5 months

Support Technician Data Center

Infortech

Data center work (infrastructure, switches, patching)
Working as a support technician as part of a data center project on a daily basis

Nov 2014 - May 2015

7 months

Network Administrator (Part-time)

Weihenstephan/TUM

Installation and configuration of software, hardware, and operating systems
Customer support and training, onboarding users for new releases, including presentations
1st to 2nd level support by phone and on site
User permission management in Active Directory
Client and user support, helpdesk with Remedy
Connection to LAN/WAN/WLAN as well as tablet control MAS SAPGUI
Client setup and management via Empirium Matrix42
Troubleshooting and fixing hardware and software issues as well as peripherals

Aug 2014 - Oct 2014

3 months

Network Administrator (Part-time)

Gienger & SA

Implementation of security and backup solutions
Monitoring server connectivity and data backup
Carrying out various project tasks in the network area
Documentation and inventory of the IT infrastructure

Jan 2014 - Jun 2014

6 months

On-site

Onsite Support Technician

ADVANTEST AG/MicroCat

1st to 2nd level support, ticket handling, and hotline in daily business
Support in an international global domain migration
Active Directory configurations
Mailbox SMTP routing
Mailbox migration from Outlook Exchange to Microsoft Office 365 cloud environment
Server adjustments
Creating and managing distribution lists
Client migration at various locations to a new domain and mailbox migration/connection to Office 365
Migration from Windows XP to Windows 7 Ultimate in a domain environment

Mar 2013 - Oct 2013

8 months

On-site

Migration Technician/Support Technician/Incident Expert Onsite

AUDI Steyr

1st to 2nd level support
Imaging of client systems
Setup and teardown of client systems (laptops, workstations)
Migration of Windows systems
Patching and Cisco router/port configuration
Bug fixing
Ticket handling

Jan 2013 - Jan 2013

1 month

Rollout Technician

WWK München Versicherung

Worked on a rollout project for workplace systems

Jul 2012 - Dec 2012

6 months

On-site

Support Technician/Field Technician – Onsite Incident Expert

BMW AG Motorrad/MINI

1st to 3rd level support
Setup and teardown of client systems (laptops, workstations)
Installation and configuration, including imaging of client systems
Troubleshooting of hardware and software (partly BMW-specific)
Repair of client systems with Windows XP/Windows 7 and Microsoft Office
Network connection LAN/WLAN/VPN, patching, Cisco router/port configuration
Phone and on-site troubleshooting
Working with the Remedy ticket system
Organization and execution of workplace relocations

Jun 2012 - Jul 2012

2 months

Hardware Rollback Technician

Bayrische Versicherungskammer Bayern

Carrying out hardware rollback activities in the client environment

Feb 2012 - Jun 2012

5 months

Support Technician

Kabel Deutschland

Operation and support of Windows and VMware server platforms (software)
Administration of TCP/IP, LAN, firewall and VPN
Support and ticket handling for incidents
Setup and reconfiguration of existing IT environments (clients)

Oct 2011 - Dec 2011

3 months

On-site

Onsite Support/iPhone Rollout

GlaxoSmithKline Munich

Onsite 1st to 2nd level support
iPhone 4 setup, rollout and user training

Apr 2011 - Aug 2011

5 months

Rollout Technician Windows 7 Migration

Pro.Sieben.Sat.1 Unterföhring

Support with rollout and migration to Windows 7
Work in the IT environment of a TV station

Jan 2011 - Feb 2011

2 months

Incident Expert

SKY Munich

1st to 4th level support
Rollout and imaging tasks in the client environment

Oct 2010 - Nov 2010

2 months

Support Technician Field Support

Pro.Sieben.Sat.1 Unterföhring

1st to 4th level support in the field area
Client setup and management via Empirium Matrix42

Dec 2009 - Present

16 years 10 months

PC troubleshooting and project work

PC troubleshooting and various smaller project tasks on request
Performing operating system installations and rollouts
PC and printer support
Inventory work and support with relocations
User and help desk support at the customer site and/or in the call center
Ticket processing with Clarify/Remedy ticket system

Nov 2008 - Dec 2009

1 year 2 months

Independent network administrator/local PC support

Private and small business customers

PC troubleshooting
Error analysis as well as installation and configuration of hardware and software (Windows XP/Vista/7, Office, various required software)
Home printer installation
DSL internet connection including router installation and configuration
Hardware upgrades
Setup of new PC systems and disposal of old devices

Nov 2007 - Oct 2009

2 years

Support Technician/Field Technician – Incident Expert

BMW AG

1st to 4th level support
Setup and teardown of client systems (laptops, workstations)
Installation and configuration including imaging of client systems
Error analysis of hardware and software (partly BMW-specific)
Troubleshooting on client systems with Windows XP/Vista and Microsoft Office 2003/2009
LAN/WLAN/VPN network connectivity, patching, Cisco router/port configuration
Phone and on-site troubleshooting
Working with the Remedy ticket system
Installation and configuration of test computer software and hardware for vehicle analyses
BMW VIP executive support and Office 2007 workplace migration
Assignment in the Remote Control Center (Netviewer, RDP, VNC)
Organization and execution of workplace relocations

Aug 2007 - Nov 2007

4 months

Customer Support

Compeso GmbH

Customer hotline support
Support for the company’s own cinema software (online ticket reservation, merchandise management system, time tracking)
Remote access and maintenance of customer systems
Deployment of updates via remote services (VPN, VNC, PCAnywhere, etc.)
Ticket handling through the Action Request System (Remedy)
Microsoft SQL database support, including configuration, changes, and queries
Use of MS SQL Server Management Studio Express and MySQL DB Browser

Jul 2007 - Jul 2007

1 month

Data Center Support Technician

TPNetworks

Call handling in the data center
Data center tasks (infrastructure, switches, patching)

Jan 2007 - Present

19 years 9 months

Diverse mittelständische und Kleinunternehmen

Worked in parallel for various medium-sized and small companies in the area of server administration, backup and network solutions, as well as PC, laptop, and tablet client solutions on a contract basis or as part of service contingents
Support for, among others, a cosmetics sales company in Neubiberg, a business in Forstern, and a law firm in Dachau

Nov 2006 - Jun 2007

8 months

Rollout Technician

MAN

Inventory of IT equipment
Migration and rollout of new software and hardware
Replacement of PCs including peripherals in a corporate environment

Jan 2006 - May 2006

5 months

Support Technician

SAP

Operation and support of the Windows and VMware server platforms (software)
Administration of TCP/IP, LAN, firewall, and VPN
Support and ticket handling for incidents
Setup and redesign of existing IT environments (clients)
Planning and design of IT solutions
Commissioning and support of applications such as MySQL

Jan 2005 - Aug 2005

8 months

Rollout Technician

BMW Group

Deployment of complete IT equipment (PCs incl. peripherals and network components)
Setup of new office locations with IT equipment
Installation and configuration of client systems and peripherals

Nov 2004 - Dec 2007

3 years 2 months

Network Administrator (freelance, part-time)

Fa. Krause Kosmetik

Installation, configuration, and migration of software, hardware, and operating systems
Network administration, configuration, and maintenance
Network setup and creation of policies and security solutions
Connection to LAN/WLAN
Troubleshooting and fault resolution of all kinds
Client and user support, helpdesk
Customer support and training
1st to 4th level support
Server connectivity, security, and backup solutions
Carrying out rollouts and project work
Documentation and inventory management

Apr 2003 - Oct 2004

1 year 7 months

Senior Technician

ServiceTec Airport Operations Deutschland GmbH

Support of the LAN infrastructure in the Munich Airport LH Terminal 2 environment
Server administration and maintenance
Troubleshooting on workstations and peripheral devices
Onsite user support
Call handling in IT support

Jul 2002 - Mar 2003

9 months

Field Support Technician

DELL-Service

Repair and installation of DELL devices in the field (PCs, laptops, workstations)
Certification as DELL DCSE

Jul 2002 - Jul 2002

1 month

Employee Support

Siemens SBS Neuperlach

Employee support and ticket processing
Software distribution and creation of software packages for automatic distribution (SMS)
Replacement and conversion of hardware components

May 2002 - Jul 2002

3 months

Rollout / 2nd Level Support

Alkor Kunststoffe GmbH

Rollout at workstations including automatic deployment of new PCs/laptops with software as well as manual installation of missing software
Transfer of user data from old to new PCs
Dismantling of old devices and setup of new ones
System configuration and brief user training
Setup of Outlook XP as specified
2nd level support after rollout on Windows 2000 workstations directly on site
Support for employees with problems and configuration of workstations with Microsoft Office and Outlook XP
Installation and configuration of PC hardware such as printers (local and network) and scanners
Replacement of defective hardware components
Testing and complete wiping of old PCs as well as preparation for shipping back to the leasing company

Apr 2001 - Oct 2001

7 months

Remote

Customer Engineer / EMC² SAN Systems

EMC² Computer Systems Deutschland GmbH

Handling of support cases in both internal and field service
Remote access to storage systems as well as maintenance, error analysis, and preventive measures
Spare parts ordering and documentation
Database maintenance of cases and site systems
Installation of updates, microcodes, and service releases
Repair and maintenance of storage systems (HDDs, controller cards, power supplies, laptops)
Installation of hardware and software as well as performance of hardware and firmware upgrades
Ensuring remote access to the systems (procedural dial-in checks)
Processing configuration requests and fault reports up to customer site visits
Participation in on-call duty

Sep 1998 - Jan 2001

2 years 5 months

Apprenticeship as IT Systems Electronics Technician

Scheuchl & Partner

Installation and configuration of Windows 9x and Windows NT Workstation operating systems as well as Office (including Access, Word, Excel)
Setup and support of Lotus Notes end-user client R5 and VNC remote support
Support with browser and security solutions (Internet Explorer/Netscape, antivirus)
Support for employees with problems on site and by phone
Installation and configuration of PC hardware such as network cards, printer connections, and (ISDN) modems
Driver installation and configuration of common PC hardware components
Setup and support of the website and the Siemens HICOM telephone system
Administration of software licenses
User helpdesk and phone support for external employees (VNC remote support or on site)
Hotline for PC and AS/400 (START Amadeus)
Organization of the complete office relocation together with the fellow apprentices
Planning, ordering, purchasing, and cabling of the entire IT infrastructure (IT and telephony)
Installation and configuration of a Windows NT 4 server as PDC and additional servers for a TCP/IP network (including BDC installation)
Complete client connection (installation, configuration, support), printer connection, and fax services
Hardware/software upgrades, driver installation, and updates
Final project for the Chamber of Industry and Commerce: complete migration of an existing peer-to-peer network to a client/server environment with domain controller, including client migration/upgrade, network connection, as well as training and presentation

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Cosmetics, Professional Services, Automotive, Manufacturing, and Media and Entertainment.

Information Technology

Cosmetics

Professional Services

Automotive

Manufacturing

Media and Entertainment

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Operations, and Project Management.

Information Technology

Customer Service

Operations

Project Management

Skills

Aix
Dos
Hp-Ux
Sco-Unix
Unix
Windows
Windows 2000
Windows 2003
Windows 3.1x
Windows 3.X
Windows 95
Windows 98
Windows Ce
Windows Nt
Windows Xp
Vm Ware Esx
Windows 2000 Server
Windows 2003 Server
Windows Nt Server
Ms-Sql-Server
Mysql
Dhcp
Dns
Dsl
Ethernet
Fddi
Firewall
Ftp
Gateway
Http
Hub
Imap
Imap4
Internet
Intranet
Ipx
Isdn
Lan
Lan Manager
Netbeui
Netbios
Netview
Pop3
Ras
Router
Rpc
Tcp/Ip
Vnc
Vpn
Wan
Win Nt
Win95
Wins
Winsock
Wlan
Roll-Out
Dell
Pc
Laptop
Windows 2000
Ms Outlook
Roll-Out
Printer
Pc
Scanner

Languages

German

Advanced

Education

Sep 1998 - Jan 2001

Scheuchl & Partner

Apprenticeship · IT Systems Electronics Technician

Certifications & licenses

Dell DCSE

Statistics

Experience

Total positions 43

Experience in Information Technology 23.5 y

Avg length 1 y 5 m

Longest experience 19 y 8 m

Expertise

Recent roles Support Technician Windows Environment, Rollout Technician Windows 11, IT Support Technician Windows 10/Google Migration

Main industries Information Technology, Cosmetics, Professional Services

Main business areas Information Technology, Customer Service, Operations

Qualifications

Certifications earned 1

Profile

Member since

September 2025

Last update

September 2026

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Frequently asked questions

Have questions? Find more information here.

Michael is based in Forstern, Germany.

Michael speaks the following languages: German (Advanced).

Michael has at least 27 years of experience. During this time, Michael has worked in at least 36 different roles and for 38 different companies. The average length of individual experience is 1 year and 8 months. Note that Michael may not have shared all experience and actually has more experience.

Based on recent experience, Michael would be well-suited for roles such as: Support Technician Windows Environment, Rollout Technician Windows 11, IT Support Technician Windows 10/Google Migration.

Michael's most recent position is Support Technician Windows Environment at Greentech.

In recent years, Michael has worked for Greentech, SoCura / Caritas – Malteser – Archdiocese MF, ex DROM fragrances/Givaudan, and Diverse mittelständische und Kleinunternehmen.

Michael is most experienced in industries like Information Technology, Cosmetics, and Professional Services. Michael also has some experience in Automotive, Manufacturing, and Aerospace and Defense.

Michael is most experienced in business areas like Information Technology, Customer Service, and Operations. Michael also has some experience in Project Management.

Michael has recently worked in industries like Information Technology, Cosmetics, and Professional Services.

Michael has recently worked in business areas like Information Technology and Customer Service.

Michael attended Scheuchl & Partner for IT Systems Electronics Technician.

Michael has 1 certificate: Dell DCSE.

The availability of Michael needs to be confirmed.

Daily rate distribution

0 1 2 3 4

<€800 €800-960 €960-1120 €1120-1280 €1280+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 873 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

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Median rate 800 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 19 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.