Mary Rose Tabingo-Executive Assistant
Check rate
Experience
Executive Assistant
Property Inc
- Conduct face-to-face Zoom onboarding sessions for paid users and coaches, guiding them through platform navigation and feature utilization.
- Address customer complaints and inquiries via live chat and email, ensuring swift resolution.
- Manage calendars using Acuity Scheduling and facilitate appointment setting.
- Oversee email correspondence, file management, and document uploads and downloads.
- Collaborate with the tech team to troubleshoot platform and app issues and report findings.
- Assist in mapping forms to ActiveCampaign for enhanced workflow.
- Orchestrate social media posts to maintain an active online presence.
- Undertake various administrative tasks as assigned.
Customer Service Representative
Agents Only
- Maintain positive, empathetic, and professional customer interactions.
- Enter customer orders into the CRM system accurately.
- Address and resolve customer complaints promptly.
Account Manager
iCape Group
- Possess thorough product knowledge to answer inquiries.
- Efficiently process orders and prepare for delivery or pickup.
- Serve as the lead point of contact for all customer account management matters.
- Record and track customer interactions, transactions, and feedback.
- Build and maintain strong, long-lasting client relationships.
- Collaborate with colleagues and provide process improvement insights.
- Negotiate contracts and close agreements to maximize profits.
- Ensure the timely and successful delivery of products according to customer needs.
- Clearly communicate the progress of monthly and quarterly initiatives to direct team leaders.
- Develop new business with existing clients and identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics, such as quarterly sales results and annual forecasts.
- Prepare reports on account status.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Assist with challenging client requests or issue escalations as needed.
- Update the CRM system.
Online English Tutor
E-Planet
- Deliver lessons to enhance reading, writing, and conversational skills.
- Create educational content like notes and quizzes.
- Assign activities for better learning consolidation.
- Adapt teaching style to match individual student needs.
- Foster a conducive learning environment by managing interpersonal dynamics.
Online English Tutor
Academic Society Ltd.
- Prepare and deliver lessons to improve students’ reading, writing, and conversational skills.
- Develop educational content such as notes and quizzes.
- Assign activities to facilitate consolidation of learning material.
- Tailor teaching style to students’ needs.
- Manage interpersonal dynamics to ensure a conducive class environment.
- Track and report on students’ progress.
- Remain up-to-date with learning software.
- Ensure equipment is in good working condition at all times.
Customer Service Representative
Teleperformance EDSA Central
- Exhibit a positive, empathetic, and professional demeanor when interacting with customers.
- Address inquiries across multiple communication platforms and handle complaints adeptly.
- Utilize comprehensive product knowledge to address concerns such as modifying or canceling family plans and other technical queries.
- Document customer interactions, transactions, and feedback.
- Collaborate with colleagues to enhance the efficiency of customer service procedures.
- Guide junior representatives to ensure top-notch customer support and overall satisfaction.
Customer Service Representative
Teletech Robinson-Lipa
- Ensure a positive, empathetic, and professional customer approach.
- Address dental inquiries, offering patient eligibility and benefit details to providers swiftly.
- Engage in prompt multi-channel provider communication and handle concerns proficiently.
- Maintain in-depth product knowledge to provide accurate assistance.
- Maintain comprehensive records of interactions, transactions, and feedback.
- Collaborate with colleagues for seamless customer service.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Real Estate, Education, Insurance, Professional Services, and Information Technology.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Operations, Marketing, Product Development, and Sales.
Summary
Hi, my name is Mary. As an EA, I am goal-oriented, and I approach satisfying the requirements of my clients with assertiveness and purpose.
Skills
Organizational Skills
Multitasking
Computer Literate
Tech Savy
Attention To Detail
Communication Skills
Creative
Self-Motivated
Email Management
Calendar Management
Social Media Management
Data Entry
Lead Generation
Extensive Research
Handling Specialized Task
Trello
Google Suite
Zapier
Microsoft Office
Canva
Filmora
Skype
Zoom
Activecampaign
Quillform
Zoho
Shopify
Gorgias
Wordpress
Descript
Bria
Languages
Education
Bauan High School
Bauan, Philippines
Lyceum of the Philippines University-Batangas
Batangas City, Philippines
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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