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Mary Rose Tabingo-Executive Assistant

Mary Rose Tabingo - Executive Assistant - profile avatar
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Batangas City, Philippines

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Experience

Jun 2023 - Present

Executive Assistant

Property Inc

Position Summary
Executive Assistant at Property Inc
Industries
Real Estate
Business Areas
Customer Service
Marketing
Operations
  • Conduct face-to-face Zoom onboarding sessions for paid users and coaches, guiding them through platform navigation and feature utilization.
  • Address customer complaints and inquiries via live chat and email, ensuring swift resolution.
  • Manage calendars using Acuity Scheduling and facilitate appointment setting.
  • Oversee email correspondence, file management, and document uploads and downloads.
  • Collaborate with the tech team to troubleshoot platform and app issues and report findings.
  • Assist in mapping forms to ActiveCampaign for enhanced workflow.
  • Orchestrate social media posts to maintain an active online presence.
  • Undertake various administrative tasks as assigned.
Oct 2021 - Sep 2022

Customer Service Representative

Agents Only

Position Summary
Customer Service Representative at Agents Only
Industries
Insurance
Business Areas
Customer Service
  • Maintain positive, empathetic, and professional customer interactions.
  • Enter customer orders into the CRM system accurately.
  • Address and resolve customer complaints promptly.
Apr 2021 - Oct 2021

Account Manager

iCape Group

Position Summary
Account Manager at iCape Group
Industries
Information Technology
Business Areas
Customer Service
Sales
  • Possess thorough product knowledge to answer inquiries.
  • Efficiently process orders and prepare for delivery or pickup.
  • Serve as the lead point of contact for all customer account management matters.
  • Record and track customer interactions, transactions, and feedback.
  • Build and maintain strong, long-lasting client relationships.
  • Collaborate with colleagues and provide process improvement insights.
  • Negotiate contracts and close agreements to maximize profits.
  • Ensure the timely and successful delivery of products according to customer needs.
  • Clearly communicate the progress of monthly and quarterly initiatives to direct team leaders.
  • Develop new business with existing clients and identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics, such as quarterly sales results and annual forecasts.
  • Prepare reports on account status.
  • Collaborate with the sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Update the CRM system.
Sep 2019 - Jan 2021

Online English Tutor

E-Planet

Position Summary
Online English Tutor at E-Planet
Industries
Education
Business Areas
Operations
  • Deliver lessons to enhance reading, writing, and conversational skills.
  • Create educational content like notes and quizzes.
  • Assign activities for better learning consolidation.
  • Adapt teaching style to match individual student needs.
  • Foster a conducive learning environment by managing interpersonal dynamics.
Jul 2018 - Sep 2019

Online English Tutor

Academic Society Ltd.

Position Summary
Online English Tutor at Academic Society Ltd.
Industries
Education
Business Areas
Customer Service
Product Development
  • Prepare and deliver lessons to improve students’ reading, writing, and conversational skills.
  • Develop educational content such as notes and quizzes.
  • Assign activities to facilitate consolidation of learning material.
  • Tailor teaching style to students’ needs.
  • Manage interpersonal dynamics to ensure a conducive class environment.
  • Track and report on students’ progress.
  • Remain up-to-date with learning software.
  • Ensure equipment is in good working condition at all times.
May 2017 - Jun 2018

Customer Service Representative

Teleperformance EDSA Central

Position Summary
Customer Service Representative at Teleperformance EDSA Central
Industries
Professional Services
Business Areas
Customer Service
  • Exhibit a positive, empathetic, and professional demeanor when interacting with customers.
  • Address inquiries across multiple communication platforms and handle complaints adeptly.
  • Utilize comprehensive product knowledge to address concerns such as modifying or canceling family plans and other technical queries.
  • Document customer interactions, transactions, and feedback.
  • Collaborate with colleagues to enhance the efficiency of customer service procedures.
  • Guide junior representatives to ensure top-notch customer support and overall satisfaction.
Apr 2016 - Feb 2017
Lipa City, Philippines

Customer Service Representative

Teletech Robinson-Lipa

Position Summary
Customer Service Representative at Teletech Robinson-Lipa
Industries
Insurance
Business Areas
Customer Service
  • Ensure a positive, empathetic, and professional customer approach.
  • Address dental inquiries, offering patient eligibility and benefit details to providers swiftly.
  • Engage in prompt multi-channel provider communication and handle concerns proficiently.
  • Maintain in-depth product knowledge to provide accurate assistance.
  • Maintain comprehensive records of interactions, transactions, and feedback.
  • Collaborate with colleagues for seamless customer service.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Real Estate, Education, Insurance, Professional Services, and Information Technology.

Real Estate
Education
Insurance
Professional Services
Information Technology
Profile match chart

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Operations, Marketing, Product Development, and Sales.

Customer Service
Operations
Marketing
Product Development
Sales
Profile match chart

Summary

Hi, my name is Mary. As an EA, I am goal-oriented, and I approach satisfying the requirements of my clients with assertiveness and purpose.

Skills

  • Organizational Skills

  • Multitasking

  • Computer Literate

  • Tech Savy

  • Attention To Detail

  • Communication Skills

  • Creative

  • Self-Motivated

  • Email Management

  • Calendar Management

  • Social Media Management

  • Data Entry

  • Lead Generation

  • Extensive Research

  • Handling Specialized Task

  • Trello

  • Google Suite

  • Zapier

  • Microsoft Office

  • Canva

  • Filmora

  • Skype

  • Zoom

  • Activecampaign

  • Quillform

  • Zoho

  • Shopify

  • Gorgias

  • Wordpress

  • Descript

  • Bria

Languages

Tagalog
Native
English
Advanced

Education

Oct 2011 - Jun 2013

Bauan High School

Bauan, Philippines

Lyceum of the Philippines University-Batangas

Batangas City, Philippines

Statistics

Experience

Total positions 7
Experience in Real Estate 3 y
Avg length 1 y 3 m
Longest experience 3 y

Global Experience

Countries worked in 1 (Philippines)
Primary country Philippines

Expertise

Recent roles Executive Assistant, Customer Service Representative, Account Manager
Main industries Real Estate, Education, Insurance
Main business areas Customer Service, Operations, Marketing

Qualifications

Profile

Created

Frequently asked questions

Have questions? Find more information here.

Mary Rose is based in Batangas City, Philippines.
Mary Rose speaks the following languages: Tagalog (Native), English (Advanced).
Mary Rose has at least 9 years of experience. During this time, Mary Rose has worked in at least 4 different roles and for 7 different companies. The average length of individual experience is 1 year and 3 months. Note that Mary Rose may not have shared all experience and actually has more experience.
Based on recent experience, Mary Rose would be well-suited for roles such as: Executive Assistant, Customer Service Representative, Account Manager.
Mary Rose's most recent position is Executive Assistant at Property Inc.
In recent years, Mary Rose has worked for Property Inc, Agents Only, and iCape Group.
Mary Rose is most experienced in industries like Real Estate, Education, and Insurance. Mary Rose also has some experience in Professional Services and Information Technology.
Mary Rose is most experienced in business areas like Customer Service, Operations, and Marketing. Mary Rose also has some experience in Product Development and Sales.
Mary Rose has recently worked in industries like Real Estate, Insurance, and Information Technology.
Mary Rose has recently worked in business areas like Customer Service, Marketing, and Operations.
Mary Rose attended Bauan High School.
Mary Rose is immediately available for suitable projects.
Mary Rose's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
To hire Mary Rose, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

800
600
400
200
Rate comparison chart
Market avg: 472-632 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.