Anja Topalovic-Operations/ Project Manager
Check rate
Experience
Operations/ Project Manager
Chipstars Online Casino
- Lead daily operations, ensuring seamless execution of online casino projects.
- Report directly to shareholders, providing detailed project updates and performance insights.
- Oversee HR services, including recruitment, employee onboarding, and performance management.
- Implemented new project management tools, resulting in a 15% increase in team productivity.
- Enhanced operational efficiency by 12% through process optimization and proactive issue resolution.
Operations Manager
SEO Monsters
- Oversee daily internal and external processes for a 15-member international team.
- Initiate and manage email and social media campaigns, leading to increased brand visibility.
- Created style guides and ad creatives, improving the consistency and quality of marketing materials.
- Identified and tested new HR tools, enhancing recruitment and onboarding processes.
- Achievements: 10% increase in team productivity, 15% operational efficiency boost, and an 8% reduction in operational costs.
Project Manager
GetSwift
- Spearheaded agile practices within three diverse teams, ensuring seamless project execution.
- Managed multiple monthly projects using Scrum and Kanban methodologies.
- Facilitated agile ceremonies and utilized tools like Asana, JIRA, and Confluence for task management.
- Achievements: 20% reduction in project delays, 15% increase in team efficiency, and 85% on-time project delivery rate.
Content and Copywriter
Freelance
- Write, proofread, and optimize content for SEO for clients including Digital Silk and Avocado.
Onboarding Manager
GetSwift
- Orchestrated smooth onboarding experiences, customizing processes to suit diverse client needs.
- Coordinated across departments to ensure seamless client transitions.
- Conducted training sessions for new clients on using the software, ensuring high user adoption rates.
- Monitored client feedback and adjusted onboarding strategies to improve satisfaction.
- Achievements: Enhanced client onboarding satisfaction by 18% as reflected in positive client feedback and surveys.
Operations Assistant
Karisma Hotels and Resorts
- Assisted the Operations Manager in analyzing data to enhance operational strategies and guest experiences.
- Coordinated with various departments to streamline operations and improve service quality.
- Developed and implemented standard operating procedures (SOPs) to ensure consistency and high service standards.
- Supported the implementation of process improvements to boost efficiency and reduce costs.
- Achievements: Improved operational efficiency by 12%, contributing to enhanced guest satisfaction and operational cost savings.
Team Lead
Karisma Hotels and Resorts
- Directed a team of 15 customer support and admin agents, providing training and ongoing support to maintain high service standards.
- Monitored team performance and provided feedback to improve customer service quality.
- Handled escalated guest complaints and resolved issues to ensure guest satisfaction.
- Developed training programs to improve team skills in customer interaction and problem-solving.
- Collaborated with the HR department to recruit and onboard new team members.
- Achievements: Increased customer satisfaction ratings by 15% through targeted training and process improvements.
Support Agent
Karisma Hotels and Resorts
- Managed room bookings and addressed guest inquiries, striving for VIP service.
- Achievements: 93% positive feedback rate from guests.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Advertising, Media and Entertainment, Tourism, and Transportation.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Marketing, Human Resources, Project Management, and Customer Service.
Summary
Seasoned operations and project manager with over 7 years of experience in leading projects, optimizing processes, and enhancing team performance. Proven track record in the online casino industry and B2B software products, delivering measurable improvements in operational efficiency and client satisfaction. Adept at using Agile methodologies and various project management tools. Committed to continuous professional growth and excellence.
Skills
Technical Skills
- Project Management: Jira, Trello, Asana, Monday.Com
- Collaboration: Confluence, Slack, Teams, Zoom
- Productivity Suites: Office 365, G-Suite
- Hr Management: Remote.Com, Bamboohr
- Design: Figma, Adobe Suite
- Crm: Salesforce, Zendesk
Core Competencies
- Project Management
- Software Development
- Budgeting And Cost Analysis
- Enterprise Resource Planning (Erp)
- Staff And User Training
- Process Improvement
Soft Skills
- Communication: Managed Stakeholder Communications With Clarity And Consistency.
- Leadership: Directed Teams To Achieve Project Goals, Fostering Collaboration.
- Problem-Solving: Resolved Project Issues Proactively, Minimizing Delays.
- Adaptability: Thrived In Dynamic Environments, Adapting To New Challenges.
- Time Management: Balanced Multiple Projects, Consistently Meeting Deadlines.
- Emotional Intelligence: Maintained High Team Morale, Addressing Interpersonal Issues Effectively.
Languages
Statistics
Experience
Expertise
Profile
Frequently asked questions
Have questions? Find more information here.
Anja is based in Belgrade, Serbia and prefers 100% remote projects.
Anja speaks the following languages: Serbian (Native), English (Advanced), German (Intermediate), Italian (Intermediate).
Anja has at least 10 years of experience. During this time, Anja has worked in at least 8 different roles and for 5 different companies. The average length of individual experience is 1 year and 3 months. Note that Anja may not have shared all experience and actually has more experience.
Based on recent experience, Anja would be well-suited for roles such as: Operations/ Project Manager, Operations Manager, Project Manager.
Anja's most recent position is Operations/ Project Manager at Chipstars Online Casino.
In recent years, Anja has worked for Chipstars Online Casino, SEO Monsters, GetSwift, and Freelance.
Anja is most experienced in industries like Information Technology, Advertising, and Media and Entertainment. Anja also has some experience in Tourism and Transportation.
Anja is most experienced in business areas like Operations, Marketing, and Human Resources. Anja also has some experience in Project Management and Customer Service.
Anja has recently worked in industries like Information Technology, Advertising, and Media and Entertainment.
Anja has recently worked in business areas like Marketing, Project Management, and Human Resources.
The availability of Anja needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 25 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar freelancers
Discover other experts with similar qualifications and experience
Igor Jovanovic
Philipp Freiberg
Kolja Isijanov
Konstantin Stein
Samet Polat
André Ullmann
Suparni Neuwirth
Tim Knebel
Mirjam Walser
Thomas Büdinger
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Operations/ Project Manager
Thomas Pacal
Jens Reichert
Achim Klein
Ralf Barthel
Saša Bošković
Thomas Lüftl
Markus Munk
Luca Pacor
Chrisabel Prischl
Claudio Matteuzzi
Nearby freelancers
Professionals working in or nearby Belgrade, Serbia
Darko Milovanovic
Nikola Stanojevic
Jelena Jovancevic
Anton Solovyev
Zoran Orlic
Nenad Jaksic
Darko Zivkovic
Nebojša Pejić
Denis Ilić
Nikola Antonic
