Igor J.-Business Systems & Enablement Manager
Check rate
Experience
Business Systems & Enablement Manager
MonetizeMore
- Setup, management, and coordination of the BSE team of 5, consisting of Salesforce developers, Revenue Operations analysts, Project Managers, and one Customer Experience Lead, distributed among four time zones (PHT to PST).
- Onboarded into the company’s Leadership team.
- Plotted out, created, and fully onboarded Project Management Office (PMO) framework, including all necessary project documentation, enabling the setup and successful closure of multiple Salesforce and process-oriented projects over five months.
- Coordinated 100% automation of the Customer Experience process, ensuring surveys flow at scheduled times, responses are collected and comprehended by an internal AI, and action items flow directly into the owner team's pipeline.
- Perfected stakeholder communication channels, leading to successful multi-project completion and driving Salesforce CSAT score from 61% to 80% within the first three months.
- Paved the way for creating the Lean Six Sigma Masters Committee after four months, to act as the governing body for all internal and publisher-oriented processes.
- Ensured Salesforce success as the single CRM, deprecating 100% of reliance on HubSpot within the first three months of onboarding.
- Saved between $10k–$20k per annum by integrating ActiveCampaign, Zendesk, and Jira into Salesforce within a five-month timeframe.
Revenue Assurance Program Lead
NCR Voyix
- Setup and management of the Global Revenue Assurance program, including preparation of projects, processes, and KPIs, hiring and leading a team of 5 (3 direct and 2 second-line reports) across EMEA and APAC regions.
- Presented, planned, and managed the Customer Health Checkup project, assuring the collection of over $45M of leaking revenue, surpassing goals and KPIs by over 50%.
- Managed exploration and analysis of partner team processes (Prepaid Maintenance, Software Subscription, Disputes, and Acquisitions), developing new, fine-tuned process maps through DMAIC methodology and interviews.
- Ensured cross-functional and cross-industrial cooperation to create Customer Baseline, a live database containing information on all active and past NCR Voyix customers, contracts, and revenue flows.
- Oversaw the Disputes Improvement program, led by a direct report.
Solutions Project Manager
NCR Corporation
- Led core banking enablement projects through collaborative approaches and timely status updates with Customer Success Managers, Account Executives, and Product/Dev/QA teams.
- Improved the global NPS score by one point through coordination of market-specific (NAMER, CLA, LATAM, EMEA, APAC) and global projects, including a two-point increase in NAMER NPS.
- Decreased team costs by $350k/year by streamlining Order Process Quality and Invoicing processes into a combined Center of Excellence.
- Executed product integrations among compatible platforms, increasing global efficiency and productivity by 25% and reducing costs by over $100k/year within the project lifecycle.
- Achieved revenue recovery of over $26M by May 2021, exceeding annual team expectations by 5%.
- Organized and implemented DMAIC analysis (process map, RACI matrix, SIPOC diagram) of the Service Assumption process, reaching critical improvement points.
- Streamlined tool integration through biweekly sprints (QuoteBuilder into ServiceNow), replacing the need for live communication through a problem-solving approach and requirements prioritization.
Project Manager, International Cooperation
Ministry of Defense
- Managed European Union IT, healthcare, and military projects, along with multiple medical donations and e-learning programs.
- Acted as Team Manager (June 2020 – February 2021) with successful leadership of 5–10 multi-million dollar projects annually.
- Documented projects within a major Gantt chart and Work Breakdown Structure (WBS).
- Redesigned and improved the Project/Program Management process.
Supply Chain Manager
Memfis doo
Trainee in Marketing
Nestle Adriatic S
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Transportation, Advertising, Banking and Finance, Government and Administration, and Food and Beverage.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Operations, Supply Chain Management, Information Technology, Marketing, and Finance.
Summary
Experienced Information Technology, Customer Experience, and Revenue Operations Project/Program Manager, with a demonstrated history of working in software, hardware, and financial industries. Expert at identifying opportunities to maximize product value, as well as eliminate overhead costs and process waste. Decisive and effective communicator, with a hands-on approach to addressing issues and growth opportunities. Strong diversity and inclusion advocate.
Skills
Tech Stack
- Salesforce
- Notion
- Smartsheet
- Oracle
- Okm
- Bi/Tableau
- Gainsight
- Jira
- Trello
- Slack
Skillset
- Project/Program Management
- Agile Methodology/Scrum
- Software Project Management
- Process Development & Improvement
- Product Management
- Product Development & Testing
- Data Analysis, Design & Modeling
- Customer Care & Communication
- Effective Written And Oral Communication
Languages
Education
Faculty of Organizational Sciences
Master of Science (Business Management, Tech Development, Administration) · Business Management, Tech Development, Administration · Belgrade, Serbia · 9.71
Certifications & licenses
Entitlement Green Program
Udemy
Product Management For AI & Data Science
Udemy
Voice Of Employee (Program Manager) Generative AI
PMI
Smartsheet Core App
Smartsheet University
Solutions Project Manager
NCR Corporation, Serbia
go4sixsigma
Kickoff Waterfall & Agile Courses Project Manager, International Cooperation, Ministry Of Defense, Belgrade, Serbia
PMI
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Igor is based in Belgrade, Serbia and prefers 100% remote projects.
Igor speaks the following languages: English (Native), Serbian (Native), German (Advanced), Spanish (Intermediate), Chinese (Intermediate).
Igor has at least 12 years of experience. During this time, Igor has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years. Note that Igor may not have shared all experience and actually has more experience.
Based on recent experience, Igor would be well-suited for roles such as: Business Systems & Enablement Manager, Revenue Assurance Program Lead, Solutions Project Manager.
Igor's most recent position is Business Systems & Enablement Manager at MonetizeMore.
In recent years, Igor has worked for MonetizeMore, NCR Voyix, and NCR Corporation.
Igor is most experienced in industries like Information Technology, Transportation, and Banking and Finance. Igor also has some experience in Government and Administration, Advertising, and Food and Beverage.
Igor is most experienced in business areas like Project Management, Operations, and Supply Chain Management. Igor also has some experience in Information Technology, Marketing, and Finance.
Igor has recently worked in industries like Information Technology, Banking and Finance, and Advertising.
Igor has recently worked in business areas like Operations, Project Management, and Information Technology.
Igor holds a Master in Business Management, Tech Development, Administration from Faculty of Organizational Sciences.
Igor has 7 certificates. Among them, these include: Entitlement Green Program, Product Management For AI & Data Science, and Voice Of Employee (Program Manager) Generative AI.
The availability of Igor needs to be confirmed.
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The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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