Jens-Uwe Weidner-Interim Manager Customer Success
Check rate
Experience
Interim Manager Customer Success
paymenttools
- Led the Customer Success department, including the teams Customer Care and Rollout Management
- Acted as the external face of the company to existing and new customers
- Built strong relationships, drove customer engagement and promoted long-term loyalty
Project Delivery Manager
paymenttools
- Enabled and supported timely and customer-oriented software development in an international, agile project environment in the area of payment services
Managing Partner
juwe121 Consulting
- Consulting with a focus on project and delivery management
- Process optimization with a strong view to increase the effectiveness of the organization and customer interaction
- Latest topics: Project Management
- Transformation Management
- Shopfloor
- Scrum Master
Managing Partner
process&people
- Acquired and successfully executed projects in aviation, consumer goods, service industry, IT and production
- Supported and optimized clients’ business in process optimization with Lean Management methodology, organizational development, strategy and project management
- Acted as international representative for Process&People in Switzerland and supported the company’s international development
Chief of Staff to VP Americas / Senior Manager Strategy, Business Processes, & IT
Lufthansa
- Monitored and reported on multiple projects, defined and drove strategic initiatives, organized and conducted international senior management workshops
- Led the business process optimization team in North and Latin America, managing over 50 projects with significant KPI improvements, trained more than 200 employees in Lean Management methodology and developed tailor-made IT solutions for optimized workflows
Director Airport Services Venezuela & Caribbean
Lufthansa
- Managed airport and station operations in a highly complicated military controlled environment with a team of over 25 employees
- Optimized all airport processes, increasing punctuality of Lufthansa flights from 0% to over 90% on-time departures within a few months
Head of Ground Operation
Lufthansa
- Oversaw ground operations for over 80 daily flights with a team of 35 employees
- Led and steered team and suppliers, working successfully and respectfully with the German workers council and staff associations
Manager International IT & Reservation Systems
Lufthansa
- Learned and understood aviation IT systems and challenges in developing new airline software
- Managed account relationships for Chinese and Asia Pacific reservation systems
- Participated in international projects to change and renew airline IT worldwide
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Aerospace and Defense, Professional Services, Information Technology, Manufacturing, and Banking and Finance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Operations, Strategy, Information Technology, Human Resources, and Product Development.
Summary
Highly organized and empathetic manager // Experienced project manager and rollout expert throughout different industries // Process optimization and Customer success specialist // known as a "People & Project Manager".
Strong analytical skills, intercultural Leadership & Data driven decision-making – my basis to develop the best "strategy" for successful execution & implementation of projects
Technology & Digitalization "Evangelist" – usage of many different technologies and software over the last 30 years always "growing with" and "into" new technologies
Open minded & collaboration oriented – this allowed me to successfully work together with people on projects in 10+ countries over the past 20 years
Marathon runner // Team player & Motivator in private and business context
Cross-cultural & Multinational in mind and heart // raised in Germany & Spain; also lived in USA, Venezuela, Hungary & Switzerland // worked and traveled across the globe
Skills
- It Integration
- Project Management
- Customer Service Management
Languages
Education
Hochschule für Wirtschaft und Recht Berlin
Master of Arts · European Administrative Management · Berlin, Germany
Berufsakademie Stuttgart
BA · Business Administration · Stuttgart, Germany
IHK Frankfurt
Air Transport Clerk · Aviation/Airway Management and Operations · Frankfurt, Germany
Certifications & licenses
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Jens-Uwe is based in Cologne, Germany and can operate in on-site, hybrid, and remote work models.
Jens-Uwe speaks the following languages: German (Native), French (Advanced), English (Elementary), Spanish (Elementary).
Jens-Uwe has at least 23 years of experience. During this time, Jens-Uwe has worked in at least 7 different roles and for 4 different companies. The average length of individual experience is 3 years and 10 months. Note that Jens-Uwe may not have shared all experience and actually has more experience.
Based on recent experience, Jens-Uwe would be well-suited for roles such as: Interim Manager Customer Success, Project Delivery Manager, Managing Partner.
Jens-Uwe's most recent position is Interim Manager Customer Success at paymenttools.
In recent years, Jens-Uwe has worked for paymenttools and juwe121 Consulting.
Jens-Uwe is most experienced in industries like Aerospace and Defense, Professional Services, and Information Technology. Jens-Uwe also has some experience in Manufacturing and Banking and Finance.
Jens-Uwe is most experienced in business areas like Project Management, Operations, and Strategy. Jens-Uwe also has some experience in Information Technology, Human Resources, and Product Development.
Jens-Uwe has recently worked in industries like Professional Services and Banking and Finance.
Jens-Uwe has recently worked in business areas like Project Management, Operations, and Information Technology.
Jens-Uwe holds a Master in European Administrative Management from Hochschule für Wirtschaft und Recht Berlin and a Bachelor in Business Administration from Berufsakademie Stuttgart.
Jens-Uwe has 1 certificate: Lean SixSigma Black Belt.
The availability of Jens-Uwe needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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