Eva L.-Consultant
Check rate
Experience
Consultant
Self-employed, Consulting, Training & Coaching
- Industries: lifestyle and service, energy, solopreneurs/start-ups
- Strategic consulting for launching and developing the Customer Experience Management program
- Interim project management, e.g., strategic customer journey management, operational execution of journey workshops, deriving specific measures for process optimization and tracking them in sprints (energy provider, 8 months)
- Designing and delivering individual coaching for CXM leaders and/or Customer Experience managers, as well as targeted team training and workshops
- Developing and visualizing personas and customer sketches
- Mainly virtual due to COVID, partly in-person events
Transfer agency
Dekra Personnel Services
- Start-up coaching and business plan development
Head of Customer Experience Continental Europe
Thomas Cook Group
- Built and led the Customer Experience department for Continental Europe
- Oversaw end-to-end Customer Experience activities in Continental Europe, linking online and offline customer journeys and corporate culture
- Managed five CX managers across different locations
- Led international, cross-department projects, including planning and running Customer Advisory Boards, customer journey mapping workshops, and pain-point analyses to improve customer experiences
- Defined and improved consistent Customer Experience standards and KPIs, and introduced and steadily raised the Net Promoter Score by 4-5 points each year
Senior Quality Manager
Thomas Cook Group
- Strategically developed and managed the group's quality management activities, especially integrating with the UK source market
- Led international, cross-functional projects, e.g., quality task forces
- Improved customer satisfaction scores and reduced compensation payments
- Negotiated service level agreements with external partners
- Developed and delivered a training and consulting program for hoteliers
Product Manager
Thomas Cook Group
- Functional supervisor of up to 10 junior product managers, led cross-functional projects such as IT implementation and switching the pricing system on the business side
- Overall planning and coordination of catalogue production for all responsible products/destinations both online and offline, ensuring system bookability
- Revenue and guest volume planning, as well as implementing measures to achieve targets
Junior Product Manager Italy
Thomas Cook Group
Product Management Assistant Italy
Thomas Cook Group
Service Center Employee terramar
Thomas Cook Group
Executive Assistant
Best of South Pacific
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Tourism, Professional Services, and Energy.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Project Management, Product Development, Customer Service, Strategy, Quality Assurance, and Operations.
Summary
A passionate Customer Experience expert and empathetic team and people manager with a results focus, an independent, structured way of working, strong analytical skills, and a continuous improvement mindset.
- Bachelor in European Business Management
- Over 20 years of experience in a global corporation
- Since 2015, solid hands-on and leadership experience in Customer Experience Management
- More than six years of virtual work experience, including 4 years of leading teams across multiple locations
- Skilled in coordinating steering committees up to the C-level
Skills
- Cx/Omni Advanced
- Inmoment Advanced
- Conceptboard Advanced
- Seminars, E.G., Team Leadership, Group Dynamics Management, Change Management
Languages
Education
University of Wales
Bachelor European Business Management · European Business Management · Cardiff, United Kingdom · BA Hons, Second Class Honours, Division 1
Albertus-Magnus-Gymnasium
German high school diploma · Ettlingen, Germany · 1.7
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Eva is based in Oberursel (Taunus), Germany.
Eva speaks the following languages: German (Native), English (Advanced), Spanish (Advanced), French (Advanced), Italian (Advanced).
Eva has at least 26 years of experience. During this time, Eva has worked in at least 9 different roles and for 4 different companies. The average length of individual experience is 3 years and 11 months. Note that Eva may not have shared all experience and actually has more experience.
Based on recent experience, Eva would be well-suited for roles such as: Consultant, Transfer agency, Head of Customer Experience Continental Europe.
Eva's most recent position is Consultant at Self-employed, Consulting, Training & Coaching.
In recent years, Eva has worked for Self-employed, Consulting, Training & Coaching.
Eva is most experienced in industries like Tourism, Professional Services, and Energy.
Eva is most experienced in business areas like Project Management, Product Development, and Customer Service. Eva also has some experience in Strategy, Quality Assurance, and Operations.
Eva has recently worked in industries like Energy and Professional Services.
Eva has recently worked in business areas like Customer Service, Project Management, and Strategy.
Eva holds a Bachelor in European Business Management from University of Wales.
The availability of Eva needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar freelancers
Discover other experts with similar qualifications and experience
Sahra H.
Kristoffer L.
Claudius W.
Sebastian Z.
Ute V.
Artur S.
Florian D.
Alexandros S.
Axel Z.
Marc P.
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Consultant
Alison V.
Bernhard S.
Chris W.
Thomas G.
Johanna J.
Stefan M.
Thomas S.
Katrin V.
Gudrun A.
Sabine P.
Nearby freelancers
Professionals working in or nearby Oberursel (Taunus), Germany
Vincent R.
Ornel Franck W.
Philippe R.
Vadim R.
Ivaylo P.
Beate P.
Dustin D.
Florian R.
Christine M.
Andrea C.
