Jenna Schweizer-Freelance Consultant, Coach & Interim Manager
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Experience
Freelance Consultant, Coach & Interim Manager
Jenna Schweizer Consulting
- Project Management Consulting; focus on Agile, Scrum, SaFe and Lean methodologies
- Process optimization according to Lean & Six Sigma
- Coaching on Project and Process Management
- Interim Management for leading roles in Program Management and Customer Operations
Lead Service & Vendor Management
DuMont Mediengruppe GmbH
Team Lead Project Management Office Customer Operations
IDnow GmbH
- Development, set up and lead of the Project Management Office team in Customer Operations
- Project lead for business-critical, CEO sponsored projects managing internal and global external stakeholders
- Implementation of companywide process and project management standards
- Coach and consultant for project management methods and tools
Scaled Agile Epic Owner & Product Manager
Sky Deutschland Fernsehen GmbH & Co. KG
- Creator and owner of end-to-end customer journeys for new products
- Design of journeys according to local & corporate group requirements focusing on the best possible (digital) customer experience
- Cooperation with business owners and stakeholders across the corporate group
Senior Manager Projects & Continuous Improvement
Sky Deutschland Fernsehen GmbH & Co. KG
- Senior – Project Lead, Coach, Consultant
- Leading companywide, management board sponsored projects
- Set up and steering of a program for projects aiming at reducing the call centers’ average handling times
- Consulting and communication across all management levels
- Conducting training and coaching on various lean and project management methods
Manager Continuous Improvement & Service Design
Sky Deutschland Fernsehen GmbH & Co. KG
- Project Lead, Coach, Consultant
- Leading cross-site efficiency projects focusing on Customer Service
- Consulting the management on efficiency opportunities
- Education and coaching on Lean Six Sigma, Services Design and Scrum projects
- Continuous development of the department’s education opportunities
Manager Business Analysis
Sky Deutschland Fernsehen GmbH & Co. KG
- Development and implementation of a new Customer Service budgeting model and the corresponding process
- Management and communication of budget relevant KPIs
- Interface between Controlling, CS Forecasting and Project Management departments
- Design, administration and further development of reports, dashboards and analyses
- Cooperation among different departments and management levels
Lean Advisor
Mercedes-Benz Customer Assistance Center Maastricht (CAC)
- Establishment of the company’s lean management department: Operational Excellence
- Deputy head of the Operational Excellence and the CEO’s mentee
- Leading lean projects and implementing the lean mindset within the company
- Application, further development of and consultancy on lean tools, analyses and efficiency identification
Lean Specialist
Mercedes-Benz Customer Assistance Center Maastricht (CAC)
- Implementation of lean methods and performing process analyses in a company where lean mentality is unknown
- Development of analysis tools and process measurement methods
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Media and Entertainment, Automotive, Professional Services, and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Project Management, Quality Assurance, Customer Service, Business Intelligence, and Finance.
Summary
Agile & result-oriented, with 10+ years of experience in building and leading project teams, identifying and implementing sustainable efficiency improvements and spreading the Continuous Improvement mindset. Equipped with an analytical and well-structured mindset, always aiming at designing innovative products and end-to-end processes according to customers’ needs and the company’s highest possible benefit.
Skills
- Ms Word, Ms Powerpoint, Ms Excel, Ms Outlook – Very Good Knowledge
- Vba, Spss, Sql – Basic Knowledge
- Yoga
- Cycling
- Dog Training
- Outdoor Sports
- Traveling
Languages
Education
Maastricht University
Master of Science in International Business (without degree) · International Business · Maastricht, Netherlands
Maastricht University
Bachelor of Science in Economics · Economics · Maastricht, Netherlands
Certifications & licenses
Service Design Practitioner
Copc Coordinator
Certified Lean Advisor
Uni Reutlingen
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Jenna is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.
Jenna speaks the following languages: German (Native), English (Advanced), Dutch (Elementary).
Jenna has at least 15 years of experience. During this time, Jenna has worked in at least 9 different roles and for 5 different companies. The average length of individual experience is 2 years and 7 months. Note that Jenna may not have shared all experience and actually has more experience.
Based on recent experience, Jenna would be well-suited for roles such as: Freelance Consultant, Coach & Interim Manager, Lead Service & Vendor Management, Team Lead Project Management Office Customer Operations.
Jenna's most recent position is Freelance Consultant, Coach & Interim Manager at Jenna Schweizer Consulting.
In recent years, Jenna has worked for Jenna Schweizer Consulting, DuMont Mediengruppe GmbH, IDnow GmbH, and Sky Deutschland Fernsehen GmbH & Co. KG.
Jenna is most experienced in industries like Media and Entertainment, Automotive, and Professional Services. Jenna also has some experience in Information Technology.
Jenna is most experienced in business areas like Operations, Project Management, and Quality Assurance. Jenna also has some experience in Customer Service, Business Intelligence, and Finance.
Jenna has recently worked in industries like Professional Services, Media and Entertainment, and Information Technology.
Jenna has recently worked in business areas like Operations, Project Management, and Quality Assurance.
Jenna holds a Master in International Business from Maastricht University and a Bachelor in Economics from Maastricht University.
Jenna has 7 certificates. Among them, these include: Certified Safe 5 Product Owner / Product Manager, Service Design Practitioner, and Professional Scrum Master I.
The availability of Jenna needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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